snitch.co.in Avis 

I ordered a show its worth is 2500 but after 20 days it sole gets disconnecting
Product quality is very poor no response from their side
Please don't purchase from here.

Snitch is one of the WORST companies out there . You CANNOT contact their customer service. It's a fraudulent clothing brand. DO NOT buy from them . I ordered a t shirt and I wanted to return this t-shirt because of the size issue but turns out there is absolutely no customer service department to contact to , for this issue , even after repeatedly writing to them

Very bad experience product never received everyday i call or email them asking for refund they are telling me once they received the product they will issue refund but they are not understanding that product is not delivering to me how they will received the product they actually lost the product and they know so are doing this . i will have to X about this issue but very bad experience. i would suggest to everyone please stick with Myntra and AJIO

Snitch online platform is a big fraud. Their customer care service is of no use. I had ordered a shirt and the put a request for exchange due to size issue, still waiting for my order and every time I am getting a false message from their customer service. Beware and never purchase from snitch

Very bad experience with Snitch. Size fit was completely wrong—the product was much larger than expected. Delivery was delayed without any proper update. Customer support is pathetic: no direct call or chat option, long queues, calls get disconnected, and after 2–3 days someone calls back and talks arrogantly with no resolution. This was my first and last order. Do not buy from Snitch.

I placed my order on November 25 and it was delivered on November 27. While the product itself was fine, the after-sales customer service experience has been extremely disappointing.

I requested a return and the pickup was raised twice, yet it was never completed. I contacted customer care multiple times via chat, phone calls, emails, and even followed up with the courier partner (Shadowfax). Despite all these efforts, there has been no proper resolution or refund till date.

What concerns me most is the lack of coordination and ownership. It took several conversations before anyone identified that the address in the system was incomplete — even though my correct address existed in their records. I eventually learned this only because the Shadowfax agent mentioned the missing house number. This should have been noticed far earlier by the customer support team.

The repeated assurances from representatives did not translate into action, and the delay has caused unnecessary inconvenience, especially since I have an upcoming debit for which the refund amount was important.

I genuinely feel that Snitch needs to improve its after-sales service. The customer experience after purchase has been very poor, and I hope the brand takes this feedback seriously.

I still request the team to complete the return pickup and process my refund on priority so this issue can finally be resolved.

They are waste of time and they booked an return schedule for my product where as i asked for size exchange

Very disappointed with @Snitch.
My order came extremely late and the product I received was defective. I requested a return/refund but there has been ZERO proper response.
This level of service is unacceptable.
Order No.: 5868731
@snitch.co.in please take responsibility and fix this immediately.

Do not buy from this company! They sent me the wrong product and refused a return!!! It is a scam!

I ordered a product and returned it they did not pick up for one month
No customer support only AI bot which is pathetic
Then delivery agent comes after 6 weeks says sorry wrong product entered will come again and next day they cancel pickup saying qc check failed
Top most fraud brand please don't buy
Have been using a snitch trouser color faded in 2 wash only

i have never experienced this with a company before. They have treated me as if I dont matter. I initiated a return because the item I received did not match what was shown on the site, but they have note picked it up in over a month. To make matters worse, they abruptly closed my chat in the middle of our conversation today. If you have any other options, please consider them, as their professionalism has been very disappointing.

I am writing to raise a complaint regarding my return request that has not been picked up yet. I had initiated a return for my recent order as the item was small in size, and I had properly tagged it for return. However, even after 3–4 days, no delivery partner has come for the pickup.

Your product quality and service are usually very good, but the delay from your delivery partner is disappointing. I request you to please arrange the pickup of my return item as soon as possible and confirm the status.

I had placed an order for 3 shirts, but during checkout, the app displayed a payment failed message, even though the amount was deducted from my bank account. Believing the order hadn’t gone through, I placed it again — only to find later that both orders were successfully processed.

When I tried to cancel one of the duplicate orders, the app didn’t allow me to. I had no choice but to return the extra order (which was unopened and unused). However, I was still charged ₹225 (₹50 per order + additional handling) as a return fee.

I am never ordering from Snitch again, This is a malpractice

I placed an order (#5584840) for two shirts worth ₹2,000 on [Date]. The expected delivery was 5th October, but today is the 8th and I have still not received it.

I spoke to an agent named Deepika who assured delivery today, but when I asked how to escalate the issue, she left the chat. Another agent told me deliveries happen till 10 PM — which sounds unreasonable and suspicious.

This experience has been extremely disappointing. I request either immediate delivery or a full refund, or I will be forced to escalate this through public forums and consumer complaint channels.

Pathetic customer support. Never buy from them.

They are expert in cheating. Customer service is worst.

Worst worst worst customer service!!!! Last month ordered 6 items of 6154 Rs with order ID "5382850" but i cancelled all due to my dislike of clothes fabrics. the refund for 2 item was given and when it came to the other items the customer service denied that they have received any return via their Delivery partner. When raising complain they always reply with the same AI based replies. don't shop here at all.

Snitch customer care are cheaters, Last May 2025 I have recently ordered a 3 shirts and 1 jacket, But after receiving the order I got only 1 jacket and 1 shirt correctly but instead of remaining 2 shirts I got another shirt which was not ordered from me. The actual 2 shirts were missing which costed around 2600. When I complained they simply told me it's my mistake of not taking an Unboxing video and spoke very rudely. I explained them I have just ordered one more order few days back and that was delivered properly so for that trust I ordered again. When I asked them to share me the picture of video during the delivery or packaging they refused to give me.. Inspite of follow up didn't got any proper response from any of there customer care when tried to go to there shop near EA they told clearly this was a online purchase so we are not responsible for this you only need to follow up thru online customer care. Sharing this just for others to stay away from. Snitch brand online, it's like if you are lucky you will get your order right if not they will cheat you. Any others faced an issue like this.

I wanted unsubscribe the promotional message of email and messages but when I am trying to login in the website i couldn't get the OTP's and I tired reaching there calling number which is re-directing me to the website again where I am facing issue. Really this is frustrating.

STAY AWAY FROM SNITCH! WORST CUSTOMER EXPERIENCE EVER 🚫

I’ve never dealt with a company as unprofessional and frustrating as Snitch.

Returns & Exchanges = Nightmare 😡
Pickup reps came 4 times but couldn’t scan barcodes.

Zero Customer Support 📞
App is useless, response times are ridiculous, and Insta DMs get copy-paste replies.

Refunds Take Ages ⏳
Got mine after 2 weeks of chasing them nonstop.

Exchanges Are a Joke 🎭
Replacement product arrived dirty and looked used.

After 2 painful months, I gave up. Worst part? Because I commented on their Insta posts to get my issues resolved, Snitch reported me, and now I’m blocked from commenting anywhere on Instagram.

💡 Verdict: Snitch = No Customer Support + Broken Returns + Zero Accountability.
Save your money, time, and sanity. ❌