Solid Surface Kitchens Direct (SSKD) Avis 

985
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Just received my worktop, bang on time, the driver Ivan was a very friendly and helpful, he could not have been better, excellent all round. A very good service and price. I would highly recommend S... Voir plus

Noté 5 sur 5 étoiles

Amazing 5***** I wish every company in the country operated like this, fantastic service from start to finish. We’re often quick to leave a bad review when something goes wrong, but rarely tak... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great selection of work surfaces very helpful advice and customer service exemplary ..delivery driver was very polite and exceptionally helpful too .product is amazing we are over the moon ..have not... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Chose this company based on price & choice , they suggest you check stock availability if time is an issue. They answered the call promptly. On Wednesday i checked stock. Informed needed to tra... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matériel de cuisine
  2. aussi dans
  3. Fournisseur de matériaux de construction
  4. Magasin de bricolage
  5. Magasin de meubles de cuisine
  6. Magasin de plans de travail
  7. Prestataire de réaménagement de cuisine

Écrit par l'entreprise

Solid surface kitchens direct (SSKD) specialise in supplying worktops and kitchens direct to your door at some of the best prices online. We constantly search the market for the best prices and new products to add to our store. We keep our costs as low as possible in order to offer you the best deals at the lowest prices available on the Internet today. You can browse and purchase a whole range of kitchen worktops, kitchen accessories, from replacement doors, laminate kitchen worktops in many designs, colours and styles or maybe choose the amazing look and feel of Solid Surfaces with their non porous surfaces, germs can't penetrate. These work surfaces can enhance and bring beauty to any kitchen. All products we feature are from market leaders, backed by full manufacturer warranty.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

985 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,6

Tous les avis

(985)

50 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Tried to order an item but on phoning…

Tried to order an item but on phoning to check availability I was told they don't deliver to my area 'Hampshire' so was unable to purchase the item I wanted. Not good for business if the delivery area is that restricted.

11 août 2025
Avis spontané
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

We are sorry, we explained the position when the customer called. This was for a sink. We make it very clear on our website that certain items and accessories have post code restrictions on them, this means if an attempt is made it won’t allow the purchase. It is not us it is the distributor on behalf of the manufacturer do not cover the post code provided.
No purchase was made, so we find it incredible to get a one star review when we explained everything over the phone and no order had been placed !

SSKD Team

Noté 1 sur 5 étoiles

Had confirmation worktops where in…

Had confirmation worktops where in stock a day before delivery emailed saying there's a 3 week delay

5 août 2025
Avis spontané
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

We can only apologise to our customer. The order was received on the 31/07/25 The manufacturer did not inform us that the items ordered had not even arrived, we only found out ourselves today and informed our customer straight away.
This of course is totally unacceptable, we accept that and will take it up with the manufacturers management to try and ascertain what went wrong and ensure this dose not happen again

Once again our sincere apologies.

SSKD Team

Noté 5 sur 5 étoiles

Easy to order

Easy to order, better delivery date than expected

5 août 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Thank you very much

Noté 4 sur 5 étoiles

Great worktop...

The worktop itself is lovely and the customer service professional. But the delivery let things down a bit – it was heavy items that clearly required two people, yet only one delivery person turned up. It made unloading difficult and could have been a safety issue. A great product overall, just disappointed by the delivery setup.
I am disappointed by your response about the delivery service (you did charge almost £50 for delivery) more than most suppliers, yet help was required. What did I pay for?

18 juillet 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

The items purchased in this case required assistance, The distribution company acts on behalf of the manufacturer and in this case it was one man delivery. This was very clearly pointed out, both on our website and in emails sent to our customer prior to the delivery day that assistance in this instance is required. Unfortunately we cannot make it any clearer.

Thanks so much for kind review anyway, we really appreciate it.

SSKD Team

Noté 5 sur 5 étoiles

Good quality worktops

Good quality worktops, delivered on agreed date, friendly delivery driver.

4 juillet 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Thank you very much we appreciate your review

Noté 5 sur 5 étoiles

Samples useful and worktops good

Helpful samples service, quick delivery. Helpful to be able to readily add trim, bolts and matching colour fill. Used this company for worktops twice now, great experience.

26 juin 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Thank you so much we appreciate your business

Noté 5 sur 5 étoiles

Excellence from start to finish..

Communications with SSKD were prompt and helpful. They responded to my numerous questions and samples were sent quickly. Ordering online was easy and confirmation was swift and informative. The delivery driver contacted me in advance and was very helpful offloading the worktops which arrived in perfect condition. After sales service was also excellent. I was apprehensive about ordering online (rather than in a shop) but I would definitely recommend SSKD, my purchasing experience couldn't have gone any better!

26 juin 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

We are pleased you are happy with our service Thank you

Noté 1 sur 5 étoiles

The worst company to deal with…

The worst company to deal with throughout my whole home renovation project
Placed 2 orders both times driver never called me when they were here and never received any text messages

Took a day off work to receive this delivery

Refunds are made minus the delivery fee

Really stressful experience.. cheaper than most for a reason

honestly why sell products you can’t deliver yourself.. or maybe ask the driver to be proactive and actually call people instead of texting them when they’re there

25 juin 2025
Avis spontané
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Thank’s for the review

Initially this order was placed under a different name but to the same address.

An attempt was made to deliver the items after messages were sent and a phone call made saying our distributors were on the way to the address but there was no answer from the address.
We then received an email saying stating the person was not available and was disabled, hadn't moved to the address yet. They asked us to re arrange the delivery. The customer also notified us that all the emails regarding the delivery day had gone into her spam box!

They then requested that we re deliver, we pointed out there would be a failed delivery charge for a re delivery ( we have to pay this charge to our distributers ) the client then requested a full refund, which we made immediately, minus the original delivery fee. The customer made a complaint and after a few emails we decided to give them this back purely as a gesture of goodwill and given their situation, the refund has also been made.

On the 21/6/25 a new order has been made to the same address under a different name!.

Today 25/6/25 the same has happened again on attempted delivery.
We have proof of phone calls made from the driver and two text messages sent stating that the delivery was iminant! The customer now wants to cancel again. Unfortunately we will have to charge them on occasion for the delivery charge a refund will be made minus the delivery charge.

These items are very heavy and require assistance with unloading, we have made it very clear both on our website and in emails the customer gets with all the information given about the delivery day, we stated that assistance is required.

We use distribution teams that act on behalf of the manufacturer, some of which have two man delivery, others one man to kerbside.

We are sorry our customer feels this way but we can’t make it any clearer we also spoke to the customer on the phone explaining everything.

A one star review we feel is totally unacceptable, we went out of our way to help and have back up of numerous messages emails and telephone calls.

We never like to see an unhappy customer why would we!

SSKD Team

Noté 5 sur 5 étoiles

Sample requested and delivered in a…

Sample requested and delivered in a timely manner. Easy to place an order and a phone call from the driver before delivery made a hassle free experience

11 juin 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Many thanks

Noté 5 sur 5 étoiles

From ordering the worktops online to…

From ordering the worktops online to receiving them, the service was really good. They have a vast selection of worktops on their website to suit pocket and taste, so you really are spoilt for choice.
Ordering was very easy and super fast to do. Once completed, they send you updates about your order and when it will be despatched.
Once this happens, the courier service they use also contact you with a time slot for your delivery, which again is a great service.
When the worktops arrived, they were protected with wrapping, so no damage occurred. The worktops are great quality and look the same as the images you see on the website.
From start to finish, a positive experience, I would thoroughly recommend using them.
Well done team SSKD, and thank you....

11 juin 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Thank you, This really helps us moving forward. We appreciate it

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, was shown a range of work tops, sinks etc and was given advice on what to choose. Really good quality and delivered on time , I am thrilled with the products and would definitely recommend. Thank you for all your help.

5 juin 2025
Noté 5 sur 5 étoiles

When I first phoned up to inquire about…

When I first phoned up to inquire about ordering my worktops , the staff were very helpful and knowledgeable about the product and quick at responding to any questions I had. Once I had placed my order I phoned up to just check on delivery dates and again to check a few details and was able to get the information that I needed. On delivery day the driver was brilliant he was friendly which made the delivery process very pleasant

5 juin 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Thank you very much

Noté 2 sur 5 étoiles

Check the delivery info

Was all set on ordering from this company until I read the delivery info! Please make sure you read it before committing to buying from here. Kerbside only and 1 man! Had to be 2 able bodied people to help the driver unload. I’m paying for delivery, I’m not risking myself by turning into a delivery worker. Never heard something so ridiculous in all my life. Have now ordered from somewhere else that actually provides a proper 2 man delivery service where the poor customer doesn’t have to do their work for them

Reply from the company says it all! Absolutely dodged a bullet there

21 mai 2025
Avis spontané
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Yes we make it perfectly clear within our delivery information and delivery area page. We use third party companies who arrange deliveries on behalf of the manufacturers. Most Internet companies offering these products use the same methods. Some of our brands do indeed have two man delivery services others however is one man with assistance required. We find it incredible that we should get a two star review for someone that hasn’t purchased from us. The information was provided as clearly this is why no purchase was made!

SSKD Team

We have already replied to this review!!
See above.

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