Solid Surface Kitchens Direct (SSKD) Avis 

985
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Just received my worktop, bang on time, the driver Ivan was a very friendly and helpful, he could not have been better, excellent all round. A very good service and price. I would highly recommend S... Voir plus

Noté 5 sur 5 étoiles

Amazing 5***** I wish every company in the country operated like this, fantastic service from start to finish. We’re often quick to leave a bad review when something goes wrong, but rarely tak... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great selection of work surfaces very helpful advice and customer service exemplary ..delivery driver was very polite and exceptionally helpful too .product is amazing we are over the moon ..have not... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Chose this company based on price & choice , they suggest you check stock availability if time is an issue. They answered the call promptly. On Wednesday i checked stock. Informed needed to tra... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matériel de cuisine
  2. aussi dans
  3. Fournisseur de matériaux de construction
  4. Magasin de bricolage
  5. Magasin de meubles de cuisine
  6. Magasin de plans de travail
  7. Prestataire de réaménagement de cuisine

Écrit par l'entreprise

Solid surface kitchens direct (SSKD) specialise in supplying worktops and kitchens direct to your door at some of the best prices online. We constantly search the market for the best prices and new products to add to our store. We keep our costs as low as possible in order to offer you the best deals at the lowest prices available on the Internet today. You can browse and purchase a whole range of kitchen worktops, kitchen accessories, from replacement doors, laminate kitchen worktops in many designs, colours and styles or maybe choose the amazing look and feel of Solid Surfaces with their non porous surfaces, germs can't penetrate. These work surfaces can enhance and bring beauty to any kitchen. All products we feature are from market leaders, backed by full manufacturer warranty.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

985 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(985)

50 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Good price delivery times poor.

Good price ,but delivery times poor, two weeks to deliver to Scotland (mainland). So if in a hurry look elsewhere.

6 mai 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

We do make it very clear on our website and in all the information we provide in emails regarding the delivery date.

Delivery timescales to Scotland for the particular items this customer ordered can be around two weeks for Southern, Central Scotland and up to four weeks to Northern Scotland, depending on when the order is placed.

We also ask if a customer has a deadline to contact us prior to placing an order, we are then able to check stock and advise accordingly regarding timescale.

We thank our customer anyway for their review.

SSKD Team

Noté 5 sur 5 étoiles

Good service throughout

Good service throughout. Delivery spot on. Very helpful staff when I ordered over the phone.

6 mai 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Many thanks we appreciate your review

Noté 5 sur 5 étoiles

Great service & good price too

Great service & good price too. Worktop was delivered on the day requested - thanks! I highly recommend.

25 avril 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Thank you very much

Noté 1 sur 5 étoiles

Missing sample but no refund.

I bought two samples - Pietra and Corelux for £18 in total. Only the Pietra has turned up and been trying to get a refund on the missing sample... I have contacted customer service twice and no response. I did check the postcode and there is nothing on there stating you do not delivery to my area especially as I've received one of the two samples. Not good business practice.....

31 mars 2025
Avis spontané
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

We do apologise, our sample emails go into a specific folder and due to an error this email looks not to have been picked up, however we can’t see where we have been contacted twice!

Samples are requested from our distributors on behalf of the manufacturers, we do not send them out directly ourselves,
The Pietra sample as our customer states was received, the Corelux sample to the value of £6 is the one that our customer says she has not received.

As a gesture of goodwill, and because the customer had a bad experience, we have refunded both the sample orders to the full value of £18 and apologise for the inconvenience caused.

We will take steps to ensure where possible this does not happen again.

Kind regards
SSKD Team.

Noté 1 sur 5 étoiles

Paid £45 for delivery the driver didnt…

Paid £45 for delivery the driver didnt help and just ran away!!!

17 avril 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Firstly we are sorry to see our customer left a 1-star review.

Regarding the delivery of this order.
We used third party distributor who acted on behalf of the manufacturers.

Our delivery terms are very transparent: mentioned on the website and in numerous locations including an email which is sent regarding the delivery date clearly stating this.

Copy below is the email that was sent to our customerr prior to the delivery day:


'Essential information as a quick guide. Familiarise yourself with our delivery guidelines:
The delivery person cannot go up or down stairs; clear access must be possible.

Delivery is kerbside for most worktops and heavy items.

Access is required for large vehicles. Please get in touch with us if you have access issues. (In theory, a vehicle the size of a bin wagon must be able to gain access and turn around without issues)

Assistance is required for offloading. Two or more people may be required'


We apologise for any inconvenience but unfortunately we can't make our customer read the email, we do try very hard to explain every detail both in links, emails and on our website.

SSKD Team

Noté 5 sur 5 étoiles

Spoke to your staff they were very…

Spoke to your staff they were very helpful. The delivery driver was great

15 avril 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

We are glad everything went to your satisfaction. Thank you

Noté 5 sur 5 étoiles

I had a really good experience with…

I had a really good experience with this company the worktops where delivered within 36 hours because of good timing of the order ,very helpful on the phone and kept me informed via email, delivery driver was super helpful and didn't mind helping. I will use this company again

15 avril 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Very kind of you. Many thanks

Noté 1 sur 5 étoiles

Fake stock availability

They will show worktops on their website that they don't have in stock and then will try and sell you smth else. Unreliable

9 avril 2025
Avis spontané
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

We thank our customer for his review.

Firstly, the item in question was a clearance item as this brand is introducing a new range from May, which is mentioned on our website.

The customer placed his order at 8pm yesterday, we emailed first thing in the morning explaining the situation followed by a refund which was given immediately, at around 9:30 am

We advise all customers on our website to check stock prior to placing an order if they have a deadline.

Unfortunately stock can move very quickly.

However, we apologise for any inconvenience caused,

SSKD Team

Noté 5 sur 5 étoiles

Very quick delivery

Being in the trade the worktops were as expected no damage and to size stated. The 2 delivery men were very chatty and put the worktops were I wanted them. All in all a very good service all round and only a few days delivery.

4 avril 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Thank you so much, it means a lot to us

Noté 5 sur 5 étoiles

Easy to talk to

Easy to talk to, explained process properly, sent samples and answered questions well, order process straight forward and delivery excellent

4 avril 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Thank you very much for the kind review

Noté 5 sur 5 étoiles

Buying online was easy

Buying online was easy. Delivery arranged but got held up & pushed back to next day. Time given and was delivered on time. Driver was very polite and chatty

3 avril 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

We are very grateful for your review. Thank you

Noté 5 sur 5 étoiles

Loads of choice

Loads of choice. Easy to order. Delivery was quick.

28 mars 2025
Logo de Solid Surface Kitchens Direct (SSKD)

Réponse de Solid Surface Kitchens Direct (SSKD)

Thank you very much

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