SSE Customer Service Avis 

This is a big thank you to Melody who was very helpful on the call last week.
Well done 👌

I am having difficulty explaining that I have paid my bill, I sent a letter with proof of payment, but again today I received a telephone call telling me to pay, after a long wait on the phone I received an apology, my bill was paid. When will this stop?

SSE supply my electricity. I found the people very helpful on the 'phone when switching. Not just sales, after care aswell. However something has gone wrong. Can't get through on the 'phone, call back service hasn't happened, can't log on to my account without resetting my password every time. When I emailed customer services I received a reply telling me it would take up to two weeks to get back to me

I received via post an appointment card regarding my smartmeter is waiting for me in their warehouse waiting for me to give them a call with their suggested appointments shown on the card. I never ordered an smartmeter in the first place and I didn't like that SSE thinks that I needed one???? So I called up and tried to explain I never ordered one in return I had s stroppy, patronising, sarcastic 'agent' that really got my back up. The call wasn't going well and this so called agent was missing my point entirely by belittling Me all the more causing me to get my back up further. She refused me to speak to a supervisor as I was too demanding then she started shouting at me. Yes I did swear a couple of times (slipped out) and she told me in a couldn't be bothered attitude it's just an appointment card that marketing dept had sent.. really hated her attitude so in the end I hung up. So SSE I don't need you to run my life for me on how I should control my energy bills and if this is an marketing ploy to insists your customers to install this smartmeter by sending out these appointments cards in what you have paid out in postage don't you think money would have been better spent in decreasing the energy bills when they are hiked up in April and also training or employing more understanding staff...???? You are only lucky to get one star and that's at a push... Terrible service ..

Rip of merchants with zero customer service

DO NOT HAVE A SMART METER FITTED. I cannot stress this enough, The promise of saving electric is a lie, in fact it is the opposite. The monitor they give you to track your usage never works, they don't assign you payments to your account, making the account seem in arrears. Send letters threatening court action, and switching to pre-payment, that it seem they can do remotely. All despite being with them for 40 years. There is not enough room here to fully list all their failures. Seriously considering taking a County |Court action out against them. (MORE STRESS)

After complaining to the Ombudsman Service twice now.
Having a speech impediment I can’t phone them and live alone.
Their customer services doesn’t reply to emails and even when you have a named person it’s poor service.
Do not join these charlatans

Worst customer service ever, they cut you off, tell that they will do what you asked them, just to realise few months later that they didnt. Horrible service!

Transferred to SSE in August 2021, set up my on line account , information on usage unavailable. Had a smart meter fitted in October, on line account information still unavailable. In November I phoned and e-mailed many times for a electricity bill with actual readings, I provided my smart meter reading, to be advised a 3 month bill of over £5,500. . . .Again I requested my account gets sorted and provide an actual bill, but was then presented with an estimated bill using a reading my old removed meter. I raised a complaint on 3rd December, only to find out the complaint was closed on the same date without telling me. The complaint was reopened only for it to be closed, again without telling me, when a meter reader came to my house on 29th December. I still have no actual bill, my smart meter display only works on a majority of the time, Have raised the complaint again , all I want is an actual bill. My on line account , which currently shows I am in credit of nearly £500, has still not had an actual bill since I joined SSE 5 months ago. . .. . .How would I rate SSE customer service ...Useless. Would I have a smart meter again so you have hassle free meter readings sent automatically. . . . NO

Used the Pay as you go web-chat this morning and my question was answered quickly. The enquiry I made was also resolved in less than 5 minutes. A very good system that I would not hesitate to use again

Customer service excellent would highly recommend Catherine Holbrook thank you so much for your help and understanding earlier

Absolutely awful customer service on the phone. We called up trying to get our smart meter changed over from a pay as you go meter to a credit (pay monthly) meter.

To be frank - the team on the phones do not have a clue what they're doing. They haven't been trained at all and have no idea what to do or how to do anything. When a customer calls, they just type into a webchat the customer's question and someone from the team type back what to do/ what department is needed. Except this team member also has no idea what they're doing.

We have called around 8 times over the last 4 months, spending over an hour each time. Just today we have spoken to 4 different teams, each one saying it's another team that has to do it; even passing us back to the same team we have already spoken to! We have already made a complaint - no one even bothered to respond.

This is the worst energy company I've ever been with. I'm going to switch to a different company today. The staff are absolutely incompetent.

Rude inefficient and absolutely frustrating, banging head against brick wall

I have been waiting since mid August, when my "smart" meters were installed, for them to be registered. Gas has been sorted, but despite numerous phone calls and broken promises the electric metre is still to be registered. I have now been told my complaint has been escalated to a manager. I won't be holding my breath. I have been a loyal customer of SEE for many years but this issue is really disappointing. I wish I had not gone down the Smart Meter route as it is anything but.

Living in a two bed flat from four bed detached. Stayed with SSE. Standing oder for both Gas and electric. Major problem with the gas boiler following a huge bill which it was agreed to spread the bill over the year. A Formal Demand for Payment arrived 20/07/2018
Yet another phone to at my cost again. READ the transcript, SSE had agreed to allow me to set up the new amount, which I said I could not do as we were changing Banks.
A text would be pleasant ?
A phone call to me asking how the new payment plan ?
I would like just to read the meters and pay,, horrid stressful company, CUSTOMER SERVICE, yes pay to phone them.

Appalling customer service, so far.....

Just purchased new home in which they supply. Tried calling and first time hung on for >16mins so gave up; second time for >25mins. When they did answer, they weren't interested in my comments but just tried to put me through to another department. No way I'm holding on any longer!
I have emailed with my readings etc, but so far it has been 7 days yet no answer. I tried again also two days ago and still no email response.
Frankly the company is bloody joke!

This company is not to be trusted in the slightest. They made it extremely difficult for us to switch suppliers, they have poor customer service, and they make serious mistakes. Avoid them at all costs.

I went from paying £50 a month in year one to £217 a month even though I'm using the exact same amount of electricity, yes I was always slightly in debt but never the £400 in debt they're saying I have now even though I'm paying a higher monthly back. I called them tonight and even though I said to them I couldn't afford to send them more than £123 a month, they took £217 from my account this month which means I'll be going into my overdraft this month. I live in a small 1 bedroom flat, there's absolutely no way my electric bill should be £217 per month. I called them tonight, on hold for 25 mins only for the girl on the phone to be very short with me and blame me for my usage even though she could probably hear how upset I was. These guys are crooks.

SSE's intention was/is to permanently deprive those overcharged. Under several sections of the theft act this makes them liable for arrest and trial. I have reported SSE for fraud to the specialist City Of London fraud dept. They have accepted my report and issued a CPN number as in confirmation a crime file is now open. This route to seeing justice prevail is open to every customer defrauded by SSE.

Passed around from department trying to resolve a house move. Call cut off, 4 callbacks and 3 hours later the move was done I hope. The customer service assistant said since I was happy in the end he did not have to lodge a complaint! Appalling customer service. Don’t switch to SSE.