SSE Customer Service Avis 

I am 78. I ordered a new boiler from SSE. The boiler was fitted on a Wednesday but was unable to be commissioned due to a missing electrical part. I was advised the part had been requested by SSE electricians some time ago but had not been supplied to them The management were advised the part was required. No hot water. On friday the cistern was replaced with an imersion heater. On Sat rang help line who put me through to customer relations. Not able to tell me when part would be available. On Tuesday I received a T/call saying the part had been sourced and would be delivered to my address. Asked when. Further call told me part to be delivered by courier on Thursday. Part delivered and boiler commissioned Friday. One week an a day after installation . If one orders a boiler from SSE make sure it will have all the parts necessary.Only a small portion of the calls and problems explained here. I dont think the missing part was ordered until The tuesday. 5 days after it was requested no one at SSE can or will tell me when it was ordered. Some customer relations. Engineers and Electricians are excellent. Somewhere there seems to be rotten management.

Complete rubbish. Details of accounts and the associated charges are often wrong and despite calling customer service several times and being assured that they have fixed it (even simple things like precise address of the property), the next bill comes in with wrong information. Ridiculous.

I've given SSE one star because I cannot give them zero. Terrible, do not use

Awful company are taking my 89 year old great aunt for a ride told them multiple times since 2016 she has moved out of the house gave meter readings they gave money back and closed accounts and now still chasing for bills they say she has not paid during 2017 when she was not even living there. Don’t think they understand anything about vulnerable customers. Can’t wait to call them again on Tuesday for yet another 2 hours conversation. Wonder how compliant they will be to the new data privacy laws due in May if they can’t get a simple thing like closing an elderly persons account down right. Stir clear of this company they are a shambles. They also told me they would hang up on me because I called them incompetent, clearly don’t know how to handle complaints either.

Terrible customer service, avoid this energy company at all costs. They make "mistakes" on your bill and then argue with you about it until you prove them wrong.

We paid £150 upfront for a boiler repair in February. They could not come out for 3 days so we had to cancel and pay another company over £300, as we could not be without heating or hot water with a five week old baby. Phoned several times since but have still not received our refund. Call centre just says we have to wait for another department to do it manually and does not offer any help. Not happy

I have tried twice to call SSE to fix my gas and electricity tariff. The first time i tried to call this morning I waited 45 minutes for a reply and gave up. Just tried again at 11.00am on Monday 26th Feb and once again gave up after 15 minutes. Absolutely dreadful that a major energy supplier can't even answer the phone!

Well, i've had a few problems with SSE, a few gripes, but i must
say with confidence their customer services are usually 'on the ball',consequently my problems are always sorted to my satisfaction, and this has been quite consistent a thing. I therefore rate them with 4 stars accordingly.

They are biggest energy supplier crooks. If you switch away from them to another supplier they will then send you a bill 2 years later claiming you where with them. This happened even though I was paying my new supplier. Stay clear of SSE, Swalec and all its other divisions they are the worst most crooked energy supplier. They use Pastdue to claim you have a unpaid bill, even though I paid my final bill before switching. Be warned pastduecredit.co.uk are a criminal organisation who operate with SSE crooked practices when switching.

Do not ever consider SSE or its subsidiaries, they will it difficult if you ever switch from them.

Poor customer service. Avoid and go elsewhere.

I HAVE JUST MADE THE MISTAKE OF JOINING THIS SHOWER AND I WISH I HAD NEVER HAD, THERE CUSTOMER SERVICE IS APPALLING TO SAY THE LEAST.
THEY ACTUALLY LIE TO GET YOU OFF THE PHONE. EVEN WHEN THEY ENTERED MY READINGS THE WRONG WAY ROUND THERE WAS NO APOLOGY. THE MANAGERS WONT SPEAK TO YOU, THE COMPLAINTS PROCEDURE DOES NOT WORK. I EVEN SENT AN EMAIL TO THERE HEAD OF CUSTOMER SERVICES WITH NO REPLY FROM HIM AT ALL. THIS LOT HAVE LEFT ME WITH NO MONEY FOR CHRISTMAS.

They are the worst at dealing with faults . Everything is fine till something breaks down . I have an small child and have had no heating all day . They sent me two miles away to get a gas card . That was the nearest , and we have had to go three times as they never do it right . We ve been dealing with this since midday and is almost 7pm in between calls and visits to the nearest two mile away pay point shop . Total waste of time . Avoid them at all costs . As soon as this is done I will change providers

JUst joined SSE my God I wish I had not, on average just to get through to the ERM ! CUSTONER servive ! is taking between 10 - 15 min and thats just to give them my starting meter reading as they can not read my smart meter (not that smart eh!) anyway im trying to get through just now and sitting at 12 min, so if you are thinking of joining this mob please think again, they are feckin hopeless eb=ven if you do get through its like talking with the dead, BEWARE SSE
oh God !! my phone is dying and so am I :-{

recently changed heating from night storage heaters to german electric system so needed to change meters. Took 3 x 50 minute calls to even arrange an appointment any day any time suited.. finally when an appointment was arranged it was for 4 weeks time meantime we are paying a much higher tarriff than we need to. B een a customer with scottish hydro and sse for 40 years . Customer service does not seem to matter

I changed my electricity supplier from SSE to EON last year. I then discovered that SSE had continued to charge me 69 pounds every month for a service they no longer provided me. When I logged into their website I discovered that I was almost 1000 pounds in credit! I know I should have cancelled my direct debit with them but what kind of company continues to charge a customer that has left them?! Absolute w*nkers!

Been with this company for years, rang through to customer service as i am moving home, spoke to Caroline Walker, absolutely a delight on the phone and so helpful, explained all the tariffs, and got the best deal for me.

Brilliant high recommend this company.

I was 1 year with them on Gas and Electric. Everything went fine until the last bills. They didn't refund the stated amount, and they've also charged my account by direct debit for another month. After reaching out customer services, they replied to my queries after 10 days, rather than one as stated in their automated email. After 3 emails sent back to them, they sent revised paper bills, which have some odd adjustments which don't make any sense. I just requested the annual statement to see transparently what the consumption was and what I've been charged. It's a waiting game again.

I don't recommend this company to anyone. I've been with several others over the years, but never ever had any issues with my refunds and account balance.

Also, I found it impossible to create an online account. It kept asking me for a code which was meant to arrive by post. It never did, nor I could find a way to request another one.

Please do yourself a favour and steer away from SSE.

We are in the process of moving house and moving our SSE account
from our current house to our new one.
I rang SSE and had the very good fortune to speak to an adviser
named Daniel, what a stroke of luck, he talked me through all my
options, explained everything in simple terms and also rang me
back twice when we couldn't locate who was supplying the gas to the new house.(British Gas, a lot more expensive).
He was absolutely brilliant and all I can say is, if more people were
as efficient it would make life a lot less stressful.Thank you Daniel.

Customer service here is excellent and efficient. I have been a customer of sse for 9 years and have never had any issues with them and they always go above and beyond to help. For example adding me to careline when I was pregnant so that my calls are dealt with as a priority! Also they have a great rewards scheme and have had M&S and Amazon vouchers which is always a nice treat!
Keep up the great work.
:)

After being with SSE for several years i decided that a change was as good as a rest. I decided to change my supplier to another just to save myself a bit of money. I have now been with my new supplier for about 4 months and have now received a final unpaid bill for £116.65. how can this be? its a key meter that i have so only pay for what i use. Customer service was no help to me what so ever and said that i had to pay the outstanding amount. I explained i am a 72 year old lady and that i have never had a monthly bill and that i always had a key meter. They wouldnt explain what this outstanding bill was for? Is there anyone out there that may throw some light on this for me please? I'm thinking i may contact the Ombusman.