SSE Customer Service Avis 

Just found out off my meter reading bloke my meter been broken past 18mths and he's requested it to be fixed several times - which means past 18mths they have been estimating by bills by previous working 3 meter readings. Are you kidding me?? Been paying winter prices past 18mths as it broke 'around November 2015'. . Meter guy stood with me while I called you. You didn't answer but told me you'd call me back within 2 minutes- that was 45 mins ago - and since then I've called you back four times - same 'within 2mins' message...... meter dude now gone. Now been over hour since first message. Seriously?

We have been with Southern Electric for many years and have always found them to be really helpful and really friendly. They have always made sure we were on the best tarif for us. We have our gas and electric with them and I cannot fault them. The call centres are UK based so speaking to them is always very easy. All in all very pleased with the service

Electric is good for me and lasts a fortnight in a one bed flat on pay as you go 20 pound lasts a forthnight however the gas is outrageous and goes like that on pay as you go so electric yes gas err no

Received my online bill via email which informed me I could save with their 1 year fixed term v11 rate. Telephoned to arrange and was told this was full (Only 3 days after the email?) nice guy Danny gave me a number to call the following day however when I called was told no sorry all full even after talking to their manager there was no shift. Only other offer was nowhere near as good and customer loyalty counted for nothing. Wanted to give them a chance to match comparisons but not interested? Poor customer service in my eyes.......I wonder if anyone will bother to read and respond to this review.......will give them a couple of days if not I'm switching provider.

Great customer service!
Have recently become a customer of SSE and have received great customer service on the phone and on the online chat. Every time I've had a question or query, it's been resolved in a friendly manner and even during a query regarding meter readings, the customer service agent told me about a cheaper tariff that might be of some use to me. Would recommend!

My dad is getting letters from this place saying he owes them 526.90 : / he's never eve been with these and we pay are electric pay as you go with economy electric i can't see why there sending him letters saying they will be taking him court of he don't pay the full amount well they will have to take him court becuase there not getting a penny horrible people

Very poor service just moved into a new address and changed to another provider ... The previous company had this company got a bill through wants £37.12 standing charge for less than 30 days..With no gas used this seems well over the top..

Customer service says its correct...

So this company would of charged me £365.00 a year just for having the Gas connected without any use...........

I'm pleased i moved to a better company..
Edit

Southern Electric or SSE as they call themselves told me a few years back that I was paying enough money per month. Each bill I received told me that they owed me amounts leading to £280 in credit. No meter reader ever came and I foolishly only read the large bold letters "WE OWE YOU £280". Therefore when I lost my home I called them expecting some fluctuation in what I was told but they informed me it was £1,200 I OWWED THEM! How can they not pay due diligence? How can this happen and how many people suffer at this companies greedy little trotters???

For the past year I have been on the SSE 1 year fixed v6 tariff which was 1.99p per kwh gas and 9.65p per kwh electricity. It comes to an end next month.

I have received notification of their new charges which will be gas 4.18p per kwh and electricity 17.64p per kwh

Gas prices going up more than 100%!!!!! Electricity going up nearly 100%. Inflation at 2%.

I have been trying to switch my accounts to a 1 Year Fixed for over 4 months now. No one answers any of my e mails, nothing appears to have been done despite me receiving a message saying everything has been completed back in Jan. Very poor customer experience to a loyal customer. Time to switch I think.

What a bunch of cowboys.Within two weeks of joining this company they put their prices up.Consequently a month later I tried to switch suppliers but SSE blocked it. They wrote to me to say that they had blocked my switch because I owed them £559. What!!! for less than two months supply of electricity ( no gas ) to a one person, one bedroom flat. No Way.
Now I have to follow a lengthy complaints procedure to get to report my problem to the Ombudsman,
They are nothing better than highway robbers.

We moved to SSE last year due to them coming up as one of the cheapest and most reliable options on Uswitch, they have now decided to put their bills up 7% which has meant our monthly amount increasing by £46 and when I have called up to see what more they can offer me they have confirmed nothing. Safe to say I have now switched to another supplier, also one that doesn't have such a terrible rating on trustpilot - shocking!

i joined sse for broadband and phone and telling you the truth I wish I never did as their customer service team are diabolical I can not wait until my contract comes to the end with crappy SSE as I will not be renewing my contract at all with them they are a big JOKE

I sold gas and electric for these they are top in competition they really are good at what they do maybe not the Internet sales bit but gas and electric I cannot in any way fault them they were the cheapest back in the day which gained my trust I left purely because I dint go to concerts but I'm back ...the app fits my tablet.....the bills are simple......u can pay 28 days or monthly. .....u get gift cards and a flashy smart meters u can budget so much on ....I will never leave them again ever ......don't trust a companies u never heard of to save a buck u will lose in the long run they give u fair prices with vat added .......my house is so warm and it's still cheap I know the gas industry ....10/10 all day long I wish I worked there again I used to make so much money and they r English not French no foreign call centres just very happy Scottish people and they even don water if u hadn't a bad time u gotta to go back ...a definite front runner no excuses

I'm loyal to the core

I have tried several times to contact them as they are my current electricity supplier. I am charged 10p per minute to call them, and have now given up on 3 separate occasions after waiting 25, 28 and 20 minutes. That is £7.30 spent without managing to speak to a single person. Avoid like the plague, I can't even phone them up to complain about the shoddy, expensive tariff they have moved me onto...

Since the death of my father-in-law we have tried to stop Southern Electric sending ludicrously overestimated bills on an empty house. We have now given them an accurate final reading as the house has sold, yet their so-called final bill is another crazy estimate, hundreds of pounds more than it should be. (It should be 66 pence!) And, as usual, it's sent in duplicate. They give no explanation of this latest error. We asked if, as a goodwill gesture, they'd write off the 66p. But of course they won't!

The company's efficiency and profitability would be vastly improved if they were able to streamline their system. The staff are always pleasant - but seemingly completely incapable of getting it right.

The loss of a relative is not an easy time. Every other company has been thoughtful, kind, efficient and very fast. Southern Electric is poor beyond imagining.

What a horrible, rude arrogant sales man I spoke to today, just because he couldn't be bothered to discuss my interest in switching over the phone and told me to find the information on their website. I said I wanted help and advice over the phone and he still insisted I get this information from the website and was not having it at all, his tone of voice, his attitude and his manner, well, he makes my blood boil just thinking about it. Needless to say, I will not be switching over to them, they are not worth my money with staff like that!

Spoke to Sheena today in your customer service department. Really really helpful. It's my first time dealing with energy bills and she explained everything really easily and simply. Thank you

I have been with SSE for a number of years and have always been very happy with the service i have received from them
As my 1 year fixed price deal was coming to an end and the new deal was more expensive i decided to shop around as we are always being urged to do this and told how easy it is to switch energy companies
Never having switched before i got very confused by the comparison websites so decided to phone U switch .Big mistake after trying to get through 4 times and hanging i on the phone for over 10 mins each time [during which they play pre recorded messages of satisfied customers stating how wonderful they are] i finally got through and was treated in such a rude unhelpful and abrupt manner that i terminated the call.
I went back to SSE and waht a diiference the guy i spoke to was very patient never patronised me and was happy to explain again if i didnt understand the first time
These guys really understand the meaning of customer service and in my book good customer service is just as important as saving money.
Its no good switching if you end up with a company who are hard to contact and offer poor customer service.I am very happy to remain an SSE customer

They seem to completely over charge you for electric/gas, switched to ovo & I'm paying nowhere near the same amount, also there customer service is absolutely the worst I've had to deal with from any company, sent me a large final bill once I switched,even though I pay by key meter & owed absolutely nothing, send threatening letters if you don't top up your meter by a ridiculous amount of money every week & don't give them your mobile number because you will also receive threatening text messages. No respect for customers & total scammers avoid at all costs!