SSE Customer Service Avis 

Without doubt the worst utility Company i have dealt with for customer service, can never resolve issues, takes ages to speak to a person (today was 40 mins) but ultimately total waste of my time

I changed to Southern Electric from First Utility just to save a minimal amount of money and I certainly wish I'd never bothered. The whole experience reeks of abysmal customer service and lack of communication and I'm currently paying monthly direct debits to both companies because I genuinely have no idea who is supplying my power at the moment! I've done everything I was asked to do, supplying meter readings online weeks ago, I've emailed SSE to ask for an updated position (no reply, although only been 4 days so far), and now receive an email saying they are estimating my bill and please provide meter readings. The whole experience has been sh*te and if I can get out of this contract I will.

I was given an estimate for bills which persuaded me to sign up. I had 3 visits from SE to check the meter with one of those visits supposedly to make my bills even cheaper based on my usage.3 months later my bill was over £200 and they said my whole time with them had been undercharged. They had also told me various lies over the phone which led me to ask for the telephone recordings. It took them months to process the request for the outcome 'they've now been deleted'. I have refused to pay and told them to take me to court but they've persisted in sending countless threats in writing and phone calls which resulted in me being forced to change my number. Beware of these crooks!

We switched to Southern Electric because they offered the cheapest gas and electricity rates. However, any savings have been lost by the number of phone calls we have had to make to the customer services team over the past two years. We opted for online billing and account management, but have never been able to successfully submit our meter readings online (despite multiple phone calls to customer services). This means that we have had to phone through our meter readings every quarter and confirm that our estimated bill has been amended. The final straw came the other day when we received a letter informing us of an increase to our direct debit, despite being over £100 in credit. We have just started the process of switching to another supplier.

We transferred to SSE via M&S energy in 2013 which promised to offer the "best" customer service in the industry. In general the company did deliver good customer service, except upon transferring to another supplier as a direct result of a 15% plus price increase whilst other suppliers are offering a price reduction!

Being aware that over £700 million is being held by energy suppliers of pre-existing customers, we took proactive action to secure repayment in a timely fashion which only was only resolved by telephoning the company, despite emailing the company, which remained unanswered. The reason for non repayment was a " computer glitch " which seems to be a standard answer when a company owes you money!

I have mailed this company many times and I always get an acknowledgement saying the y will respond "usually within a day".
It has never happened.
Even when they reply as in a recent inquiry about unsolicited recorded marketing mails I eventually received a reply

" I have made an internal complaint to the outbound dialling team and will ensure that your number has been removed. I have also requested further information as to how we handle TPS customers and why this call was made despite you being a member and denying marketing consent.

The internal team have said they aim to get back to me within two working days, I will email you on Monday to with the information I receive."

That was four days ago. As from today no reply as promised.

I couldn't understand part of my bill recently I contacted them - here's the reply to my mail after seven days:

"On your electricity account your last bill dated 03/10/2014 you had a balance of £2.46. Your current account balance will then show since your last bill where your account stands as it will accumulate your direct debits and will show how much credit you have built up to go towards your next bill. As your Fix and Save Sept 14 tariff finished on 30/09/2014 we estimated a meter reading for you on this date which would have then given you a balance of £99.24 however this is not an actual bill. When you view your online account you will always see the balance of your last bill and going forward a current account balance which will show payments to go towards your next bill, however due to your recent tariff change it will show our estimated usage to date. If you would like me to work out where your account stands up to date please provide me with a meter reading and I will work this out for you. Your next bill is currently due between 09/02/2014 and 19/02/2014."

Understand it? No, neither do I.

I've had enough, I'm off.

SE have been fantastic. took me on from my old supplier who was threatening me with bailiffs over THEIR mistaken billing. I've been with them for two years. No hassle, always answer 'phone quickly. They read the meters but if I'm out give sensible estimates and are happy to accept my meter readings. Take a reasonable DD and refund without being asked at the end of Summer. Fantastic , reliable, do the job. Don't care if it costs a little more, they are worth it but don't think they do. My previous supplier, not big six; supposedly cheap cost me as much in standing charges as SE charge for SC + fuel..

If you have plenty of time to sit around all day hearing "please hold your call will be answered shortly" Then this is the company for you! If this company want to get paid they NEED TO PICK UP THE PHONES! I gave up and so I will now make them wait a week, my time is important to me and if a company cannot pick up the phones on the payment line in less than 3 mins, "and lets face it the payment line is usually the most important as it means cash,spondooleys,wonga etc" Then they have serious problem!

An attempt to move from NPower to Southern Electric (SSE) has been made for several months now and they STILL have not got it right.

1) my initial application to transfer was lost
2) the second and current application for dual (gas & electricity) was only partly done. The gas move is still outstanding after several frustrating attempts to get the meter reading over to them, to get the account moved, etc. I am now paying Npower and Southern Electric until this matter has been resolved
3) the promised £30 incentive to move suppliers never materialised
4) the promised £20 M&S voucher incentive never materialised

Many frustrating and time consuming telephone calls and emails later and this still has not been resolved. We which we had never moved to this supplier.

People, stay away !!