Speedy Hire Avis 

Delivered and collected exactly as requested

I was very fortunate to have Michael King from the Edinburgh branch help me pick out and order the tools needed for floor sanding.

He was extremely helpful and friendly and made the whole experience much easier. I’m glad I managed to get some advice on what to get as the whole thing can be quite confusing.

With so many different options for companies to hire from, having helpful and friendly staff makes a massive difference, and I will be returning for future jobs.

Hopefully this feedback gets back to him and his management team, as the support was massively appreciated.

Cheers,
Euan

Absolutely poor service. Don't waste your time.
Booked a delivery date online, selected my preferred date, and it never arrived. After chasing them down to find out what happened, they told me the product was out of stock. Rather than proactively notifying me or processing the refund, they made me ring them to get my money back. In 2026, this is unacceptable. If you're selling online and something goes wrong, you contact the customer and sort the refund without making them do the work. Complete lack of customer service. Save yourself the hassle and shop elsewhere.

Hired scaffolding from Speedy via HSS. Didn’t bother to book the scaffolding back in so was charged twice in error. Still chasing for a refund.

Firstly, Jayson in the Tipton office was exceptionally helpful. First-class customer service from a Top-Man. Thank you.
I’ve given only 4* instead of 5* because the pressure washer itself was clearly on its last legs with dials almost hanging off….but we got the job done.
The other problems concern HSS who gave me a one-day contract whereas I had paid for two. Since corrected. Then they said that I hadn’t returned the item. Of course I had - and within the 2-day contract. I’ve sent HSS a copy of the Termination Note and hope they stop hassling me.

We rented an aircon unit for the heatwave, paying the fee and deposit upfront when booking.

We received all confirmations via email and even booked to collect from Heathrow to ensure no delivery issues after seeing other reviews.

I called up at 7am the morning of collection to find they don’t have any aircon units available, and wouldn’t have any for the entire week, until after our booking dates.

We never should have been able to book and pay for something that was unavailable - and at least should have been told ahead of time so we could have made other plans. If I didn’t call ahead, I would’ve wasted a long journey.

Utterly useless company, avoid if you can. I even received a ‘refund receipt’ that was a document for another company purchasing equipment.

Scaffolding tower shorter than I paid for!
I ordered this scaffolding tower via mammoth hire website. They obviously partner with speedy hire company. Steve the delivery driver was great, but then “fun” begins!
Ive ordered 2.5m in length, came 1.8m! When they drop everything there, you don’t if it’s correct. You hope so! Only when start assembling you will find out, but then drivers gone, payment made and you 🤬🤬!
When I phoned them to say it’s shorter than I paid for, they said “either size is charged at the same price”🤬!
Then to return it, it took over a month back and forth and they emailing saying they are going to charge for coming over to collect it and nobody to give access to collect it. I said “take me to court, because I got witnesses and would lovely to put some of your money in my pocket”.
No more fooling me about and start being professional and collect it with a fuss.
My order number was: 245375.
Never use this guys. Totally useless!
I gave my order/purchase number so they can find me, but look at their response! Just reassuring how good they are! Enough of wasting my time!!!!!

Unbelievably useless. Item was not delivered when ordered.
The item was then made available two weeks late.
The item was booked for collection on Monday, no communication, never arrived
The item was then not collected on Tuesday
I called to ask when it would be collected and I was told Thursdau
On Wednesday at 5pm I was sent an invoice note telling me collection was attempted that day
This is the single worst experience I've ever had with a company.

Nicole was extremely helpful with arranging collection. Prompt and professional.

If only I could leave 0 stars

Avoid Speedy Hire Croydon Branch at all cost - you hire a product and call them to ensure delivery at a time that you require it days prior to delivery, and on the day of delivery you call them for an ETA and they deny any knowledge of the arrangement and fail to deliver the hired product on time leaving trades people to make last minute alternative arrangement. Stuart and Rebecca are completely incompetent and lack the ability to organise anything.

I recently hired a scaffold tower from Speedy Hire and was extremely impressed with the service throughout.
A special thank you to Sean Walker, who served me at the counter. Sean was professional, friendly, and very helpful, making the hire process quick, easy, and hassle-free.
I'd also like to recognise Garry Blackburn, who collected the scaffold tower when the hire ended. Despite the heavy rain, Garry remained cheerful, courteous, and professional throughout. His commitment to providing excellent customer service, even in poor weather conditions, was greatly appreciated.
Both Sean and Garry are a credit to Speedy Hire. The equipment was exactly what I needed, the service was efficient from start to finish, and the staff went above and beyond to help. I would happily use Speedy Hire again and highly recommend them to anyone needing tool or equipment hire.
Thank you for a great experience

Didnt receive everything I ordered. Having to chase to get a refund and deposit back.

Speedy left a whole load of their waste in our new street for over 1 year and refuse to collect it because whoever ordered it didn't ask for it to be collected. My asking isn't enough. Customer services are polite but fob you off. Not so speedy when it is to be collected.

Speedy Hire is my first choice hire shop in Cardiff. They have a very wide choice of tools. Customer service is excellent too.

Following up with another review as an update on my 4 month battle to get my deposit back from SpeedyHire.

I had to submit a section 75 claim with my card company who this morning sent this.

Hello Justin,

We have an update on the claim on your credit card claim ending xxxx.

Retailer: SPEEDY ASSET SERVICES
Claim amount: £86.65
Your claim update
We’re happy to tell you that your claim was successful.

Only took 4 months but this is why you should always pay with a credit card. Only response I got was stock answer via the original review.

--------------

See original review below.

A bit of an odd experience with Speedy Hire, and as they were recommended by B&Q I trusted the B&Q referral which was a mistake. I am going to contact B&Q and complan too as they need to know its impacting B&Q's reputation as well.

Some context on this hire, I went to SH website after B&Q recommended them and ordered an aluminium ladder for a weeks rental. The online order process seemed straightforward and I booked the delivery date for a few weeks out for the order date.

On the date of delivery it got to around 1pm and no emails, messages or confirmation the delivery was on its way so I called the SH support line and was told the Northampton depo was going to deliver it and to call them direct.

I called the Northampton depo and was told the ladder had not been delivered to them and it might be in tomorrow and to call back. I said I have a trade booked in to use the ladder and if it does not arrive they can't do the work and I pre-paid them for the work and can't cancel. The person at the Northampton depo said they would check and call me back that day but no call arrived. The next day I called again at 11am and was told the ladder had just arrived they were waiting for a driver to deliver it to me and would be delivered around 1pm so technically a day and a half lost already from the weeks rental. The Northampton depo said the rental only starts when it arrives not good as my trade can't stay and extra 2 days to make up for the late delivery.

The ladder arrived that day so no real issue well other than I'd lost a day and half on the schedule.

Now this is where the fun and games starts... I paid
Total Hire Value EX VAT £52.84 Total Speedy Shield £5.28 Delivery £25.00 VAT £16.62 Sub-total £99.74 Refundable deposit £86.65 You pay today £186.39

So after the ladder was collected and returned on time now issues I assumed the Refundable deposit £86.65 would be paid back after 3/5 days. I checked and no deposit returned so I called the Northampton depo to be told there was a discrepancy between what the Speedy Hire website had charged me and what they (The depo) charge? I explained what I was charged and was asked to send my web order receipt so the depo could check it. Nothing for a few days so than called again and was assured this would be investigated and resolved. A few days went by no call back or updates so I called again and was told it is being assessed by management and I would hear something soon.

After thinking this is going nowhere I called the Speedy Hire head office and the accounts team I explained what had happened and was assured they would contact the depo and have my deposit returned. Again a few days passed no calls or emails so i called the depo again, similar information its with management and then after three more attempts I was told a payment had been made on the card. 5 days later no refund so I called my credit card company to check and nothing.

After several more attempts of calling Northampton depo and being told the same thing with no refund arriving I had to raise a section 75 claim with the credit card company to get my deposit back.

As an IT architect, I suspect this is an IT logistics issue where the overarching sales system Speedy Hire's website and backend account systems, retail workflow and local depo's systems are not aligned and linked to provide a frictionless service to customers who order via the Speedy Hire website.

What could be a great service is failing due to customer experience, poor IT and business process workflow.

To be honest the amount of time i spent and my hourly IT consultancy rate (4 hours over different days trying to sort this) and trying to get my £86.65 deposit back is probably not worth the aggravation. But I wonder how many customers just walk away without getting their deposits back? And is this even legal?

The team at Northampton who I spoke to on calls where trying their best to sort this but could not, so something is very broken with Speedy Hire. Will I use them again or trust B&Q when that say use and recommend partners, absolutley No!

Avoid at all cost.

I rented a cement mixer from B and Q and they are the company that deals with the delivery and collection.Speedy Hire promised to deliver the item Friday morning but had to ring them again and sent the mixer to us in the afternoon instead. We already wasted half of our day waiting. Now for the collection, we off hired it on June first, Monday but again they didn’t collect it on time. I kept on ringing them everyday to request for a collection. It is now Thursday and still they didn’t collect the mixer yet. Terrible customer service. Nobody answers their phone number in Hull Depot branch. AVOID the company at all cost.

Update: It is now Friday the 5th of June 2026 and again they cancelled the collection and promised to be done on Monday. Awful customer service

No power cord to cleaner, not told I need one. Not offered any instruction to use it!

I would strongly advise others to think carefully before hiring equipment from HSS.COM and Speedy Hire based on my experience.

I hired a floor sanding machine and an edging machine for four days. On the very first day, I reported a fault with the equipment. Despite notifying them immediately, neither company made any meaningful effort to assist or resolve the issue. As a result, I was forced to hire replacement machines from another company at additional cost and inconvenience.
>
> The problems did not end there. It has now been over a week since I requested collection of the faulty equipment. Collection appointments have been repeatedly rescheduled, and each time I have rearranged my work commitments to be available. So far, I have taken three separate days off work waiting for collection, only for the date to be changed again at the last minute.

Today, after waiting once more, I called for an update and was informed that they would no longer be collecting the equipment today and that I would now have to wait until Thursday. This level of service is completely unacceptable.
>
The lack of communication, failure to support customers when equipment develops faults, and repeated failure to honour agreed collection dates have caused significant inconvenience and wasted both my time and money.

Based on my experience, I would not use either HSS Hire or Speedy Hire again and cannot recommend them to others.

Appalling service, broken promises, and zero accountability.
Avoid the Hull branch. No one answers the phone, forcing 30-minute drives just to speak to staff. I ordered a mini digger with a specific 600mm bucket for foundations—they sent the wrong sizes twice, turning a 1-day job into 4 days.
​Later, I ordered lifting gear. I allowed a responsible 24-hour buffer for delivery, but they broke their "guaranteed morning delivery" promise, leaving a 5-man site crew standing idle for a full day, costing me £750 in wasted wages. To top it off, they supplied half the required scaffolding boards for trestles, creating a severe health and safety hazard.
​Total direct labor losses caused by their negligence: £1,590. After months of chasing, regional management offered a pathetic £400 in "future hire credit" and threatened legal action when I refused to pay for their mistakes. Absolute cowboys.

Place an order through HSS which was fulfilled by Speedy Hire for a cement mixer. They cancelled at the last minute. Left me massively in the lurch.