Speedy Hire Avis 

Do not use under any circumstances! Went through Screwfix to order a wacker plate and cancelled it 24 hours later. One week later still not got my money back. Speedy blame Screwfix and Screwfix blame Speedy Hire. Stay well away+

Just do not use this company they are appalling. Hired a breaker, confirnation through told it would be delivered the next day, but a specific timeslot would ve provided. No time slot was provided abd by 3pm no one had showed up. Called repeatedly on the helpline and after 30 mins gave up. Retried as a new customer and they picked up within 80 seconds, when I explained I needed an update they cut me off. I phoned again finally the guy listened, however he said he could not see when they would deliver as they had all gone home. I asked him to place a note on the system, but he said no point as they would not read it. This company is a joke and does not deserve to be in business. 3 days on and they cannot even arrange a collection, supposed to arrive yesterday at 1132 but once again this incompetent business cannot even do that, a day on no updates and no show. Just do not bother with this company they are a nightmare start to finish.

As a contractor we’ve been using many hire firms for years. Gave Speedy Hire (Southampton) a go and could not have been happier. We engaged with Russ on some urgent requirements and he made everything so, so easy, he managed our needs, really cared about getting things sorted and literally felt part of our team. In fact everyone we engaged with from the in-house guys to the logistics/delivery team were very nice and helpful. We ran into a few issues and Russ removed all the stress. Thanks for your support on our project - it made a a real difference.

the WORST experience

Placed an order via HSS which was to be fulfilled via speedyhire. On the day the hire items were meant to be delivered the driver turned around because he didn't have any of the sanding sheets I ordered. The next day I was given an ETA of 12:45–1:45, and again nothing showed up. I was then emailed that 52/60 of the sanding sheets I ordered were cancelled because they didn't have enough in stock. Why let me place the order if you don't have most of the items in stock?? The equipment arrived the next day without most of my order, and I wasn't able to start the project because they hadn't sent the sheets i needed. I then placed another order via HSS for the sanding sheets, and the Speedy Hire depot confirmed they ordered the sanding sheets for pickup wednesday or thursday, a week after they were meant to arrive. Imagine my surprise (not) that when those days rolled around they couldn't find anything on their system. On top of this they have sent out the wrong RCD and extension cable. It's now been A WEEK since I was supposed to start the project and because of this INCOMPETENCE I haven't even got what I need to start it.

Still waiting for my deposit back . The time delay is decusting .

Speedy Hire Exeter - completely useless from start to finish - I ordered an item to hire, the guy on the front desk seriously could not be bothered to get out of his own way, 'forgot' to order the item. I then had a lady order the item in, when I went to collect it, it was coming on a different day & no one had bothered to tell me. When they say 'they will call you back' this is totally not true, I was told on 7 occasions they would call me back, on 7 occasions they did not. When asked when the item was coming in, it came in hours later. If you want to be totally messed about, deal with useless staff, have antiquated items to hire which do not work, have your time totally wasted then Speedy Hire are for you - if you are busy working on projects and need a company who will actually want to help then GO ANYWHERE ELSE BUT TO EXETER SPEEDY HIRE - they are a complete shambles and utterly useless - never ever using them again - an untrained chimp would do a more professional and helpful job - totally, totally useless

AVOID AVOID AVOID

SHOCKING COMPANY

Ordered a wacker plate for delivery on Friday 22nd. Never turned up no communication so contacted customer services. They told me cant deliver unit until Tues. If I wanted it for Tues I would've selected Tues. Customer services didnt give a s### but they said they would refund in 7 DAYS!!!!

Had contact from Speedy Hire customer services. They blamed B&Q for the issues with the order and stated it was nothing to do with them. If I wanted a refund then I would need to contact B&Q myself.
I explained that I had email from SpeedyHire confirming the order and they would be in touch with a delivery time. They stated they could still deliver the unit in 2 weeks time.

No wonder they have so many bad reviews

I have requested sevral times for a quote on MEWPS and had no response. The first quote I received was from their supplier with a ridiculous quote.
The person who is responsible for the quote is Jack Mc Clafferty. Myoriginal request dated 29/04/2026. On 30/04/2026 I requested him to amend the quote. On 11/05/2026 I requested again for a new quote. I sent a last mail on 19/05/2026. On the website Speedy displays certain models and heights of wich I selected two for long term rentals. Nobody responds from the mail address.
I can not attach the mail or a screen shot a reference number is CRM003692000373

I used HSS/Speedyhire for a vibrating plate and at the checkout a pop up recommendation for ‘fuel - petrol can - 5ltrs’ came up, thinking it was fuel for the plate, I ordered it for easy. I was wrong it was empty, I called customer service to say it was empty, they explained it was just the can, my misunderstanding, and asked if I could return it as it was £13:00, they said it would be picked up with the plate, well it wasn’t, since then I have been passed everywhere and 4 different calls and people, which none noted the conversation, to being asked to send a picture of the can on email, and surprise not hearing anymore, contacted them again, 5th time, 11 days later and again no one knows nothing about it?? You will struggle to get any money owed back, such a disappointment, this was HSS on behalf of speedy hire

⭐☆☆☆☆
Terrible service, huge waste of time and money

I ordered a wacker plate online 3 days before the intended delivery. I was first told it would arrive on Friday morning between 7am and 12pm. I took the day off work to be there, and my builder arrived at midday ready to start work – but there was no sign of the delivery at all. My builder waited for 2 hours before having to leave, and I still had to pay him for his wasted time.

When I called to check, they admitted they’d made a mistake and said delivery would now be between 12pm and 7pm. I chased them countless times through the day, only to be told at the very end: “we are very sorry, we can’t deliver it today at all”.

This was completely unacceptable. I cancelled the order straight away. They wasted my entire day, I lost a day’s pay from work, and I was left out of pocket paying a builder for work he couldn’t even do. No proper apology, no solution offered – just empty promises and total disorganisation. I definitely won’t be using Speedy Hire again, and I’d warn anyone else

Speedy Hire must be the most ironic name choice imaginable, for this pathetic joke of a business.

They are not speedy and they do not actually seem to have any tools available for hire, when people want them.

When you call them, expect to wait at least 40 minute for someone to finally take your call and then the real disappointment begins.

I have tried to hire a nail gun on 2 occassions and been let down both time. First attempt was to arrange for sameday or next day delivery (Speedy - I think not) and the second attempt allowed 2 days prior to delivery (not even quick - how about 5 days after the job is meant to be completed).

Utterly pointless company. Now that I have read the reviews here, it seems like this is not a surprise. It is likley to be easier and more cost effective to buy a tool and sell after use.

Contact me if you want to buy a used Nail Gun, so that you have at least 1 that someone could hire, if they have the patience to wait on your phone lines.

In summary, they are unable to deliver on their sole business purpose, there is clearly no investment in equipment or enough people to run the business. No wonder this is a failing enterprise.

The people I have spoken to on the phone have been nice and it seems they are used to dealing with unhappy customers. I wish all the employees well, for when the envitable happens.

Ordered a breaker on friday the 8th of may, used for the first time on same day, machine works fine, only problem being it leaks oil all over the place all on my grass where i layed it down and also on my paving slabs, not very happy, this breaker clearly needs a oil seal, which should have been flagged up before it was sent out on hire again, it has also leaked all over my garage floor, really poor maintainance especially for the price i paid, with the deposit included is bordering on extortionate!

Won't be useing them again!

Phil byard

Hired from london road depot derby!

No communication at all. Turf cutter due for delivery today, had a text at 2:30pm to say the driver was on route. It’s now 8:30pm and still no delivery, no updates to say why it was delayed, and no answer when attempting to get through to the out of hours phone number. Item is hired for 3 days, so we’re already out 33% of the allotted time. I’m sure they wouldn’t be happy if we decided to not underpay by 33%, yet are perfectly fine not holding up their end. Joke of a company.

Wow Never again. Account Now Closed !!

As a first time user of Speedy Hire, I hired some equipment for what I thought was just 1 week.
Booked online with a start date and paid my 1 weeks hire rate.

I did the job and expected the equipment to be collected from our customer later that week.

Two weeks later the customer told me the equipment was still on site. Looked at Speedy Hires web site and found that I had to request collection.
I was then charged for 3 weeks hire, when I only used the equipment for 1 day.

They want even consider a refund even though I need to order this twice a year from now on.

Beware of this TRAP !!

After a bit of a ropey start, I.e phoning the contact centre, while lovely as they are, seemed to struggle to find basic information, along with the skip being placed too close to the garage door where I couldn’t access where I needed, they were quick to sort that issue out and when I needed it collecting before the end of the allotted time they came and got it with no bother

Went to hire a stone cutter ( Carlisle ) Friday 4;30
The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted to get home asap.
No paperwork was given or forwarded to my email regarding breakdown of costs (£174) to hire from Friday to Monday.
I will not be using this company ever again.

Booked a weekend rotovator hire starting Friday 27th March, sounds simple enough, what could possibly go wrong. Well to start they tried to deliver on Tuesday 17th. I phoned and they apologised and assured me it will still arrive on the 27th - it didn't. I phoned again to rearrange and settled on the 16th of April, but at 4pm I was on the phone chasing again. They called the Norwich depot who said it was out for the following day ie. the 17th. No problem so long as I have it for the weekend. 4pm on 17th I'm back on the phone chasing my rotovator, they again phoned Norwich to be told they had no idea it was out for today ! So somebodies telling porkies. To err is human. To do it twice is incompetence. 3 is completely stupid and 4 just beggars belief. I have cancelled the order. I am very angry.

If you’re ever considering working for Speedy, maybe think again.

The company itself breaks their own company policy - embarrassing for a company who has such a big reputation

I was dealing with mental health struggles and medical conditions like endometriosis, which affected my timekeeping. None of that was properly taken into account—there was no real support, just discipline.

I was signed off due to work-related stress, depression and anxiety. My return-to-work “welfare” meeting was handled as a disciplinary discussion, with no meaningful support offered.

At the same time, there was clear favouritism. Management had family members working under them, and the difference in treatment compared to the rest of us was obvious.

It felt like there was one rule for them, and another for everyone else.

Small, minor things were constantly picked apart and built up into something much bigger, creating pressure and making me feel targeted.

I was taken into disciplinary meetings with multiple accusations—only for several of them to be dropped later because they couldn’t be proven.

Being accused of things without evidence, then having them quietly dismissed, says a lot about how things were handled.

The whole experience felt unfair, inconsistent, and honestly exhausting.

There’s a lot more I could say, but this is just part of what working there was like.

No one should feel unsupported or treated differently at work—especially when dealing with real health issues.

Shocking customer service allowed me to book a compressor online only to find out 2 days later that they no longer hire those compressors. I booked another unit for local collection on the day I wanted. No one confirmed the collection address until the day of delivery, I then find out that the collection address is in Birmingham! 3 hours away

Placed an order to hire equipment and I had to call to find out when it was going to be delivered. Got given a new order number, put through to Leeds who said they don’t have any in stock and neither does the company.

I’ve had to order through B&Q, which hire the equipment through Speedy Hire. I placed my order on Tuesday and then on Wednesday I was told Friday is the earliest delivery. What happened to the “Speedy” delivery??

I’m now trying to find out what time the 4 hour slot is on Friday but they won’t tell me because they “can’t until the day” which is really inconvenient. I hate being messed around and having my time off work being wasted going backwards and forwards for what really should be a straight forward delivery.

The Leeds branch staff were really pleasant - I cannot fault them, but the general organisation of this company is just shocking.