Speedy Hire Avis 

I hired a turf cutter and rotavator for a weekend from Speedy Hire using B&Q's platform. Speedy Hire delivered the machines with minimal petrol (despite promising that petrol was included) so I had to go to the garage to buy more. When the weekend was over, Speedy Hire didn't collect the equipment on Monday as promised, and didn't even contact me to tell me what was going on. It took a phone call to customer services, then following up with a formal complaint, to get them to pick up the equipment. They left it at my house for more than a week longer than originally promised! What a chaotic, annoying experience.

I ordered a floor sander from B&Q, they use Speedy Hire who should have contacted me 24hrs before delivery, which they didnt. I contacted then only to be told my delivery had been put back 2 days. I again contacted Speedy hire and was told the delivery would be made between 0800hrs and 1000hrs, it wasnt, I contacted them again only be told delivery would now be between 1300hrs and 1600hrs, it wasnt. When i contacted them again, I was told they could deliver until 07/04/26. I contacted B&Q and cancelled the order. DONT USE EITHER OF THEM i gave them one star because I couldnt give them ZERO stars.

Lack of transparency on charges and charge you an additional 21£ for pickup that they don’t disclose. It’s deducted from your 100£ refundable deposit.

Edit: Speedy Hire response showcases yet again that they do not take responsibility for their lack of transparancy regarding pricing. Sharing below the breakdown they share when confirming the offer. As you can see, it says 100GBP refundable deposit and a charge for delivery, therefore I find it hard to believe that this clearly describes an additional 21GBP will be removed for returning the machine via their service.

Total Hire Value EX VAT £70.66
Total Speedy Shield £7.07
Fuel Charge £3.80
Delivery £17.50
VAT £19.81
Sub-total £118.84
Refundable deposit £100.00

Telephoned to ask what the price of hire is for a cement mixer at 4:30pm. Spent last half hour of my working day phoning. I was requested to additionally, go online and set up/create an online account, verifiy with email, QR code to submit drivers licence as proof of ID, completed account form, completed email with ID, Speedy Hire confirm receipt of everything, advisor on phone explains they don't have access to email at their end, emails have to go to a Manager for a Manager to divvy up all the emails between employees for them to even begin looking for a cement mixer. I asked when I could find out A) how much weekly hire is and B) how much delivery charge is for drop-off and collection. Advisor advises someone will email back one day, some day, but unsure which day. I commented that it's hardly 'speedy'. Advisor advises me I've received my first warning for termination of the call altogether. Needless to say, we got the information from a competitor within 3 minutes and hired from them instead. Sort yourselves out please.

Wat a nightmare of a place , cowboy staff , lies upon lies , extra charges, then having to wait 3/4 working days for deposit back , I would strongly advise everyone to stay well clear of this place

Terrible, absolutely terrible. The West London branch is one of the worst depots I’ve had to deal with. I can never get hold of anyone and end up being left on hold for over 10 minutes.

When equipment is due to be collected, there’s never a clear ETA, and even when a date is provided, it’s rarely followed through. As a result, the lads on site are left waiting and working overtime unnecessarily.

In contrast, the Kings Cross depot has been extremely helpful especially Matt, who has gone out of his way to arrange off-hiring equipment, even from other depots. Going forward, I’ll be avoiding the West London depot and contacting Kings Cross instead, as they’ve proven far more reliable for handling off-hires in the NW London area.

We hired an industrial vacuum cleaner to clean our new property. The customer service provided by Zoe and Ed in the Eastleigh office was really outstanding. They went above and beyond to provide advice and to make sure we were able to take delivery of the vacuum after we failed to get it into our car. Their help was really appreciated.

Twice now I’ve ordered and speedy have not delivered what I’ve hired.
They’ve not kept in touch although their email says they will.
I ordered through 3 separate companies who use speedy to deliver (if I’d known after the first company I wouldn’t have ordered from anymore that use this company).
They just do not respond, nor deliver! So much for being “speedy” avoid avoid avoid. Wasted so much time and money!

I can only repeat what i said on another review site;
I know times have changed since the days I used hire centres regularly, but I was really taken aback by the customer service I received. The staff acted in a very professional way while at the same time being helpful, informative and cheerful.
The whole experience, from wording on the Internet through collection and return was a pleasure.
While queuing I saw that your staff were treating everybody the same, nothing was too much trouble.
Equipment was in good condition and a reasonable price.
Well done Speedy!

Collection Driver was extremely cheeky when collecting. When I advised that I could not understand what he was saying he then said "would you like me to spell it"

Excellent service from the staff at the Cardiff Branch.

All the staff are super helpful and knowledgeable.

all the orders are correct and off hires a pleasure

The Bristol branch staff never answer the phone
the service the Bristol branch gives is ABISMAL

Alfie is a very good man. Very helpful polite and respectful. 👍

Hired a compactor. Delivery driver turned up with no trolley, so ended up dragging and scraping the machine across my path creating rust marks all the way into my side alley. Machine instructions were printed so faint I couldn’t read them, so had no idea what I was doing with the machine. Exhaust deflector was missing so the petrol fumes just blew onto me the whole time meaning I could not breathe and had to take breaks due to light headedness. Machine broke down. It was also creating excessive smoke from the off as well. Also it’s not very clear what off hire means etc. would be good if you could just book a delivery and collection at the same time. Bad and confusing experience. Still waiting for a refund. Submitted video evidence of machine turning off after a few seconds and deflector plate missing. Once it got it picked up, after speaking to customer service, they arranged another pickup a week later, so they had no idea the machine had already been picked up. A lot needs fixing, don’t think I’d use them again unless I had no alternative.

Product : Altrad Belle PCLX320 320mm Plate Compactor Petrol 62kg

Great service from start to finish .will be definitely using this company in the future

Ordered a Genie Lift for one day also paid £25 delivery fee, following day no one appeared for collecting it, phoned up and was told they would pick it up next day. Rang up to get my £200 deposit back only for them to try and charge for an extra days hire sorted that out then they charged £30 for it to be collected. Never had to pay two lots for fees for collection and delivery always classed it as one transaction. I also found it very strange it was £25 to delivery and £30 to pick it up. Now deleted my trade account with them

the delivery was later than expected so had to pay guys on site to stay longer, they put on the invoice I had a £100 refundable deposit but don’t make it very clear that they take a collection fee out of that so you don’t get your full deposit back. Also if you don’t ring and ask for your deposit to be refunded they will keep it, I was told it’s because they don’t store your card details, so if you are unlucky enough you do have to use speedy hire then make sure you call up for your deposit back!!!!
The staff were very unhelpful too saying that is basically the way it works.

The worst company I had deal with, they took 5 days to delivery the product and after the machine doesn’t work. Looks funny but they don’t care about the people shame company.

Hired equipment from Speedy Hire over the weekend as only time I had available to do the job. Petrol Compacting Plate didn’t run properly. Called customer services only to be told that they won’t help cash customers over the weekend and unable to rectify with refund etc until Monday.

I booked a floor scrubber 1 week in advance, they took the money. I heard nothing, had to chase for any updates and then had to cancel as I was told, the day after I had hoped to collect it, that it might be available 4 days later. Poor.

The entire procedure was a shambles.
From opening account to 2 depots cancelling orders and regional managers not responding.
They take the money for the delivery and cancel the order.
Meanwhile a plasterer is waiting for the boards and no one offers any explanations.
No explanations no refund and no compensation