Mo was great to start. They didn’t disclose the fact that the car was an import or that the colour was different to what DVLA had listed. Stated they imported and knew its history which is a lie. Now... Voir plus
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Enquired about a car - I'm not local but the service was superb. I didn't go ahead with the purchase but this dealer was patient and helpful. Very impressed.
L'entreprise a répondu
Amazing service from nt traders ltd.Aaron helped me from my initial enquiry and sourced me the exact car that I wanted. I bought the car without even seeing it which is a lot of trust but I couldn't b... Voir plus
L'entreprise a répondu
Went to buy a new (to me) car from these guys on a rainy Sunday. They were really patient whilst I wandered around looking at various Kia Niros and comparing to some other cars. Got a 68 plate with... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Vendeur de voitures d'occasion
- Fournisseur de pièces de carrosserie
- Magasin de pièces détachées automobiles
- Magasin d'accessoires automobiles
- Concessionnaire automobile
Écrit par l'entreprise
The Car Traders is the most convenient, stress-free way to find and buy a used or new car, at a price you can be confident in. We based at Crow Lane Romford, London RM70GW Welcome to used Car sales. We are a used car dealer, offering knowledge and experience on a wide range of vehicles. We have many years experience within the motor trade London and consider ourselves the specialist choice for all your second hand car needs. All our vehicles are HPI checked with Auto Trader Auto Check! So there is no hidden surprise. NT Traders Ltd. are authorised and regulated by the Financial Conduct Authority under FRN Reference number: 951476. Finance Subject to status. NT Traders LTD is authorised as a CREDIT BROKER and NOT A LENDER. This means we work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We may receive a fixed fee or fixed % of commission from a lender for introducing you to them, calculated by reference to the vehicle model, product or amount you borrow. Different lenders may pay different commissions for such introductions, however, any such amount a lender pays us will not affect the interest rate you pay under your finance agreement, all of which are set by the lender concerned. Warranty: All warranties include: Parts & Labor contributions – Including VAT. Claim Limit – Value of vehicle. Covering you against even the most expensive failures. Unlimited Number of Claims – Keeping you on the road should problems arise. Roadside Assistance – From £50 for recovery, providing the component is a covered item. Why buy from us? *Free AA Break Down Cover with Every Car * Handler Protect Approved Dealer * New Stock Arriving Daily – Vehicles Bought and Sold!! * Family Run Business with Excellent Track Record * Free Car finder Service – Part Exchange Welcome * All Major Cards Accepted American Express VISA DEBIT MASTER CARD SOLO and More Buying a used or new car is one of the most exciting purchases most people make, but it’s often let down by the experience. Trudging round the dealers, haggling over price, always wondering if you’re getting a good deal. But with Car Traders there’s none of that. Find and buy your used and new car in just a few clicks. Compare offers based on price, location and dealer rating. Get the dealer’s best price up front, no need to haggle. Contact your preferred dealer on your terms – no hassle to buy. Buy direct from the dealer at a price you can be confident in. Our helpful and experienced staff are available to provide exceptional customer service whenever it may be needed, 7 days a week. Our strong and enthusiastic sales team are ready to help and advise you every step of the way, having many years experience. Our successful sales team also offer a brokering service, taking the hassle out of selling your car and a vehicle locater service finding specific cars to suit each individual customer. Our staff also include experienced administration staff and highly skilled mechanics, having a workshop team that boasts many years experience. We don’t just want to sell you a car, we would like you to come back and upgrade whenever suits you. Our buyers are always looking for quality used vehicles, and if the vehicle you are looking for is not on our stock list, our experienced staff will find one for you. We have vehicles from as little as £300 up to £100,000, customers coming from all over the country. We welcome your part exchange and offer incredible deals, not to be missed!! Car Traders. It’s car buying with you in the driving seat.
Coordonnées de contact
Crow Lane, RM70JJ, Romford, Royaume-Uni
- www.thecartraders.co.uk
4,0
Bien
430 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Ali was great
Ali was great. He helped me out so much with my first car and sorted out the car within the day and i collect the next and everything was good. Fully recommend
16 juin 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you Renee for your fantastic review!
We're delighted to hear that Ali was able to help you with your first car purchase and made the process smooth and straightforward.
It's great to know everything was arranged quickly and that you were able to collect your car the very next day.
We truly appreciate your recommendation and wish you many happy miles in your new car. We look forward to assisting you again in the future!
Very happy well done and ali was the…
Very happy well done and ali was the best
16 juin 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you Imran for your wonderful review!
We're delighted to hear that you had a great experience.
It's especially pleasing to know that Ali provided excellent service and made a positive impression.
We truly appreciate your kind words and look forward to assisting you again in the future.
Réponse de NT Traders LTD T/A The Car Traders
Thank you for your feedback. We are pleased to hear that you had a great experience with us.
We really appreciate your support and are glad we could meet your expectations. If you need any assistance in the future, please feel free to contact us.
We hope to see you again.
500£ discount given us to put us on the…
500£ discount given us to put us on the road that is great help thanks Ali
9 juin 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank George you for your feedback.
We are pleased to hear that you were able to receive a £500 discount and that this contributed towards getting you on the road. We always aim to assist customers fairly and find workable solutions where possible.
We appreciate your comments and wish you many safe miles ahead in your new vehicle. If you need any further assistance, please feel free to contact us.
Update and response! Please Avoid this dealership
Thank you for your response.
I understand that I purchased a 10-year-old used vehicle and did not expect it to be in perfect condition. However, my concerns are not based on the vehicle's age alone.
The service was already overdue when the vehicle was sold to me, and I only discovered this after checking the service history when the service light appeared on the first day of ownership. While I appreciate that you agreed to contribute towards the service cost, the refund did not cover the full amount that I had to pay despite the service being overdue before the sale.
My main concern is the condition identified during the service inspection. I was informed that there was significant rust underneath the vehicle, which was not something I was aware of when purchasing it remotely. Had I known the extent of the corrosion, I would have reconsidered the purchase. I contacted you promptly to discuss the issue and even suggested exchanging the vehicle for another car from your stock, but I received little to no communication afterwards.
In addition, the tyres required replacement and the vehicle was delivered in a very poor state of cleanliness. While these issues may seem minor individually, combined with the overdue service and concerns raised during inspection, they contributed to a disappointing overall experience.
My review reflects my personal experience as a customer. I would have preferred to resolve these concerns directly with you, but I felt that communication became difficult once the sale had been completed.
I visited the dealership today after being told to travel there so that my concerns regarding the rust could be discussed and that I would be given options on how the issue could be be resolved. This involved a 3-hour drive each way, which I made in good faith.
However, when I arrived, no inspection of the vehicle was carried out. I was simply told that rust is normal and that all cars have rust. While I understand that some surface rust can be expected on an older vehicle, I do not agree that the level of rust present on my vehicle is acceptable, especially considering the price I paid.
The only work carried out was underneath the vehicle, while the rust visible around the wheels and other areas of concern was not addressed. No options were offered to resolve the issue, despite this being the reason I was asked to make the journey.
I left feeling that my concerns were not taken seriously. After driving 3 hours to the dealership expecting a discussion and possible solutions, I received neither an inspection nor any meaningful resolution.
8 juin 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you for taking the time to provide further detail regarding your experience. We are sorry to hear that you remain dissatisfied and that your concerns have not been resolved to your expectations.
We acknowledge your comments regarding the service history, vehicle condition, and subsequent inspection findings. We also understand your concerns relating to corrosion and the issues you identified after purchase. While some level of wear and surface rust can be expected on used vehicles, we appreciate that you feel the condition was not clearly communicated at the point of sale, and we regret any frustration this has caused.
We are sorry to hear about your long journey to attend the dealership and that you felt your visit did not result in a satisfactory inspection or resolution. This is not the experience we aim to provide, and we understand how disappointing this must have been for you.
Your concerns regarding communication, vehicle condition, and the handling of your complaint have been noted. We will ensure this is reviewed internally as part of our ongoing process to improve customer service and aftersales support.
Thank you again for your feedback and for bringing these matters to our attention.
No option for 0 stars unfortunately
No option for 0 stars unfortunately.
This garage is an absolute nightmare. I have had nothing but issues with them.
Within 24 hours of collecting the vehicle, it developed a throttle body fault and had to be returned for repairs. Shortly afterwards, it suffered an injector fault which required major repairs and left the vehicle off the road for an extended period. After the repair, the same injector fault occurred again, ultimately leading to me rejecting the vehicle.
I also repeatedly reported an electrical fault. I was told it had been fixed, but the issue continued to occur.
From the day of purchase, concerns regarding the brakes and a wheel bearing were identified by a family member who is a mechanic. I raised these issues with the dealership on multiple occasions, but they were never addressed.
The vehicle spent significant time back in the garage, causing major inconvenience and disruption. Although courtesy cars were provided, they were not suitable for my work requirements.
I also requested repair documentation on several occasions, but this was never provided.
After months of faults, repeated repairs, unresolved issues and a complete loss of confidence in the vehicle, I had no option but to reject it. The rejection was accepted.
To make matters worse, after accepting the rejection, the dealership sought to apply such a large mileage deduction that it exceeded the amount I had actually paid towards the vehicle, despite the fact that the car was sold with multiple issues and ultimately had to be rejected due to recurring faults.
All within the space of 4 months!
Overall, a very frustrating and stressful experience that fell well below the standard I would expect when purchasing a vehicle. I would not recommend based on my experience.
5 juin 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations and for the inconvenience caused throughout your ownership of the vehicle.
We always aim to provide both quality vehicles and a high standard of customer service, so it is disappointing to learn that we did not achieve this in your case. While we are pleased that a resolution was ultimately reached through the vehicle rejection process, we regret the frustration and disruption you experienced along the way.
We appreciate your feedback, as it helps us review and improve our processes and services. We wish you all the best moving forward and thank you for giving us the opportunity to assist you.
Good service
4 juin 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you Arijit for your kind feedback.
We’re really glad you were happy with our fast and efficient service.
Customer satisfaction means a lot to us.
We truly appreciate your support and look forward to serving you again!
Very good customer service
3 juin 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you Jithinlal for your kind feedback.
We’re really glad you were happy with our fast and efficient service.
Customer satisfaction means a lot to us.
We truly appreciate your support and look forward to serving you again!
I'm very satisfied and provide…
I'm very satisfied and provide excellent service and good response
3 juin 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you Mr Yakum for your kind feedback.
We’re really glad you were happy with our fast and efficient service.
Customer satisfaction means a lot to us.
We truly appreciate your support and look forward to serving you again!
Great experience and friendly helpful…
Great experience and friendly helpful staff
2 juin 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you Dalvin so much for your kind words.
We’re really happy to hear you had a great experience with our service.
Your satisfaction means a lot to us.
We truly appreciate your support and hope to serve you again in the future.
Réponse de NT Traders LTD T/A The Car Traders
Thank you Ramazan Salman for your kind feedback.
We’re glad to hear that you found the process quick and smooth, and we truly appreciate your support.
It’s always our goal to provide an easy and efficient experience for our customers.
I bought car from them.Very Helpful…
I bought car from them.Very Helpful staff any problem they help very well . Thanks 🙏
29 mai 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you Ravinder Singh for your kind feedback!
We're delighted to hear that you had a great experience with us.
Our team is always happy to help, and we truly appreciate your trust and support.
Enjoy your new car.
AVOID AVOID AVOID
We bought a Land Rover Discovery in late February, but by late April, the car suffered a catastrophic failure (the timing chain, we think). This started a series of more and more disturbing interactions with the firm.
After an ongoing email exchange, where they wanted both relevant and irrelevant information (the AA report, the mileage etc), communication soon slowed right up. When we started insisting on some kind of action, they told us the fault was "not covered by their warranty". When we told them that we weren't interested in the warranty, we wanted recompense according to the Consumer Rights Act 2015, they replied that they would (out of goodwill) pay for HALF the price of the repairs (without any indication of what that was).
We tried calling them (it's very difficult to get through on the phone), and eventually told them that, according to the law, they would have to either repair, or replace the car, which had to be of satisfactory quality, free from fault and fit for purpose-and that this is covered for six months after purchase from a dealer. As a company that literally does this for a living, I didn't doubt that they already knew this-it just appeared that they thought we didn't.
Over the phone, their salesman, Hamed, seemed to adopt the "broken record technique" of simply reiterating details of his warranty-as if a company could write a document that will exempt them from the law of the land. When I asked him to put his refusal to adhere to the legislation in writing, he said he "would send an email", but he was "too busy at the moment". He has also now told us that they will refuse to allow our car onto their lot unless we agree to pay what they are demanding. This leaves the car on another company's forecourt-something we are going to have to start to pay for.
It's all heading towards legal action now-so depressing. My partner, who has had bad health and works incredibly hard, really doesn't need this. He is now having to rent cars for work-an expense that we will have to add to the claim on NT. We all know that (barring insolvency), NT will have to observe the law-and we're being very cooperative. We simply want a car that will drive.
Can’t it just be solved in a more reasonable manner?
27 avril 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you for taking the time to share your experience. We are sorry to hear about the issues you have encountered and understand how frustrating and stressful this situation has been for you and your partner.
We take all customer concerns seriously and are committed to resolving disputes fairly and professionally. We acknowledge your concerns regarding the vehicle and the communication that has taken place since the fault was reported. Our intention has always been to assess the matter based on the information available and to work towards an appropriate resolution.
We appreciate that you have referenced your rights under the Consumer Rights Act 2015, and we encourage continued communication so that all parties can review the relevant evidence and reach a constructive outcome. Legal proceedings are never our preferred route, and we remain willing to engage in reasonable discussions to try to resolve the matter amicably.
We regret any inconvenience caused and hope that a mutually acceptable solution can still be achieved.
If I could offer zero stars I would
If I could offer zero stars I would. Please avoid.
We tried to sell our car through Motorway. We were offered a lower offer than recommended by Motorway which we accepted.
They scheduled the pick up 6 weeks later despite us needing to sell the car more quickly.
They were unable to change the timing of the pick up which then meant I needed to cancel work for two hours.
On arrival they inspected the car and said there was ‘undisclosed damage’. I had already gone round the car in detail with the Motorway inspector, and it has a recent MOT so I knew it was all in the condition advertised.
They then dropped their offer by 20% and spent the next two hours on the phone to me pressuring me to take their offer, calling me dishonest about the ‘undisclosed damage’.
I have found that they have already advertised my car on their website, despite not being in their possession. And charging almost double the price for it!
Reading all the reviews here it seems this is their modus operandi that they offer later pick up and then high pressure tactics to take a much lower offer. I wish I had read the reviews first.
Avoid avoid avoid!
28 avril 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the collection scheduling, valuation process, and the concerns raised during the vehicle inspection. Our intention is always to provide a transparent and fair assessment based on the condition of the vehicle at the time of collection. Any adjustments to an offer are made following the findings of the inspection and are discussed with the customer before a final decision is made.
We regret that you felt pressured during these discussions, as this is not the standard of service we aim to deliver. We also appreciate your concerns regarding the vehicle advertisement and pricing, and we would welcome the opportunity to review this matter further.
Customer satisfaction is important to us, and we take all feedback seriously as it helps us improve our processes and services. If you would like us to investigate your experience in more detail, please contact our customer service team with your vehicle registration and relevant information so we can review the circumstances fully.
Thank you for bringing your concerns to our attention.
Mr kirtan Jaisur
Mr. Ali one of the genuien car dealers for the second hand car , give me one of the best car with great service after sale also give me free AC service and fill the gas . Must visit for good cars and service.
25 mai 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you Kirtan jaisur for your wonderful review!
We're delighted that you had a great experience with Mr. Ali and our team.
Customer satisfaction is our top priority, and we're pleased that you appreciated the quality of the car and our after-sales service.
We truly value your support and look forward to serving you again in the future.
I am glad to state that the behaviour…
I am glad to state that the behaviour of all staffs are excellent. Especially I want to mention the name of Ali who is very cooperative and helpful.
18 mai 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you Md Jahid Hassan for your kind words and positive feedback!
We are delighted to hear that you had an excellent experience with our team.
A special thank you for recognizing Ali's cooperative and helpful service.
We truly appreciate your support and look forward to assisting you again in the future.
Nt traders Avoid
Nt traders Avoid
I purchased a car with these with out viewing witch was a mistake on my part however I was assured the car was in a1 condition ..... upon arriving to collect said car that i had been told was ready it was on Jack's in the workshop absolutely filthy it had a dent n scratch on pretty much every panel and the bottom of the wing mirror was hanging off I was then told they'd send me a replacement in the post .... obviously I refused the veichle and left .... its now been 10 days and iv still not had my finance payment refunded back to lender so I cant get another car it doesn't take 5 minutes to do a bank transfer .... all emails and wats apps have been ignored regarding this situation and the 1 occasion they answered the phone to me they told me they was to busy to talk about the situation and hung up ....... very bad business and customer relations
22 mai 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your disappointment regarding the condition of the vehicle upon collection and the subsequent delays relating to the finance cancellation process. We strive to provide accurate vehicle descriptions and a high standard of customer service, and we regret that you feel we fell short on this occasion.
Please note that finance refunds and cancellations can sometimes be subject to processing times involving third-party finance providers, which may be outside our direct control. However, we appreciate that communication throughout this process is important, and we apologize if you felt your concerns were not addressed promptly.
We take customer feedback seriously and would welcome the opportunity to review your case in detail and work towards a resolution. Please contact our customer service team with your details so that we can investigate the matter further.
Thank you for bringing your concerns to our attention.
Preparation is very poor for their…
Preparation is very poor for their cars,staff have no training on valet.On close inspection a lot of dings,scratched,chips,bird poo damage etc....
Spare wheel and tools missing.Seem the the car is auction condition but charge main dealer price.
BEWARE, UNLESS YOU WANT TO SPEND EXTRA £1500 TO PUT THE CAR BACK TO A1 CONDITION
6 avril 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you for your feedback. We are sorry to hear that you were disappointed with the condition and presentation of the vehicle.
We aim to prepare all vehicles to a high standard prior to sale and take concerns regarding vehicle condition seriously. We regret that the vehicle did not meet your expectations and that you identified issues such as cosmetic imperfections and missing items. Customer satisfaction is important to us, and we appreciate you bringing these matters to our attention.
As with any used vehicle, condition can vary, and we encourage customers to inspect vehicles thoroughly before purchase. We take all feedback on board as part of our ongoing efforts to improve our vehicle preparation processes and customer experience.
Thank you for sharing your experience.
Very very very good dealing Sir Thanku…
Very very very good dealing Sir Thanku Very much
19 mai 2026
Avis spontané
Réponse de NT Traders LTD T/A The Car Traders
Thank you Loyal Sardarzi so much for your kind words.
We’re really happy you had a great experience with our dealing and service.
Your appreciation means a lot to us.
We always try to give our customers the best service possible. Hope to see you again soon!
Réponse de NT Traders LTD T/A The Car Traders
Thank you Ruhul Amin for your feedback.
We’re glad to hear you found our team friendly and the finance process smooth. Your satisfaction means a lot to us.
We truly appreciate your support and look forward to assisting you again.
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