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Lisez les avis des autres

Noté 2 sur 5 étoiles

We ordered a control board for our RV refrigerator. It took a month to receive it. We had travel plans so ended up having the fridge repaired by our local rv dealer. I called and spoke to Brian, who... Voir plus

Noté 1 sur 5 étoiles

Ordered a replacement shelf for my RV fridge. Got an email saying it was delivered. It was not. Emailed customer support and they said to ignore that email, it was from a third party. A day later, th... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... Voir plus

À propos de l'entreprise

  1. Magasin de pièces détachées automobiles
  2. Magasin d'accessoires automobiles

Écrit par l'entreprise

We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

753 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 58 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,3

Tous les avis

(753)

78 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

WOW !!

WOW !!! They were super nice, easy to deal with, knew their product line and which models were the upgrades and also very fast shipping ! We love our new mini fridge in our boat that replaced the one that came with

27 mai 2026
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Réponse de RV Fridge Guys

Thanks for the kind words, Kim!

Noté 1 sur 5 étoiles

i pay shipping for 2 day delivery

i pay shipping for 2 day delivery
on 4/26/26
and did not received my item.
today 5/01/26

24 avril 2026
Logo de RV Fridge Guys

Réponse de RV Fridge Guys

Sergey, it looks like you did speak with us on this and I see that it was resolved? We filed a claim with the shipper and have refunded the charge. I am not sure what happened but it's showing 2nd day air on the tracking!

Noté 1 sur 5 étoiles

Horrible experience

Horrible experience. I DO NOT RECOMMEND DOING BUSINESS WITH THESE FOLKS. Their website misrepresented the color of the item I purchased and then they wanted me to cover shipping AND a 'restocking fee' all of which is nearly the cost of the original part. Their customer service is obysimal, they sent several emails trying to blame me for the mistake and refused to take responsibility even when I sent them side by side photos of their website and the item they sent.
You can find nearly every part they sell on Amazon for 20-30% less and not have to worry about returning it if they misrepresent the part. It would not be surprising if they are just ordering the parts off Amazon and reselling them for a markup...
I will definitely not fall victim to this scam again...

16 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Do not order from this company

Do not order from this company. I placed an order for a refrigerator part on March 25, 2026 and they immediately took my money and to this day (4/19/26) I have not received the part. No one is responding to numerous emails or phone calls and I'm left without a part and lost the money. Terrible!

25 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

My experience was excellent

My experience was excellent, however, it is somewhat mind-twisting to decipher which Furrion refrigerator hinge is the correct number to order, because Furrions open both LEFT and RIGHT, and the hinges are different for which direction the door swings, and whether the hinge needed is for the fridge or for the freezer.

27 mars 2026
Noté 1 sur 5 étoiles

Placed the order online

Placed the order online, got confirmation and a week later I got an email for cancellation since they did have the part !! the part showed in stock online ???

24 février 2026
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Réponse de RV Fridge Guys

We're sorry about this, Eric. We had run out of inventory around the time of order... There really isn't much we can do but I'm sorry that you were misled.

Noté 5 sur 5 étoiles

Quick Response

Very quick response to my emails even though the part that I needed was no longer available. I do appreciate their assistance.

24 février 2026
Noté 1 sur 5 étoiles

Never Delivered, but charged for it!!

Placed order with clear delivery details for RV site in orders comments. They claimed that they didn't have details when trying to deliver, but also never notified me. After waiting several weeks for a response, finally had to cancel order, only to receive partial credit as they charged me for their shipping error!
Terrible customer service, do not use!!!!

8 février 2026
Avis spontané
Noté 1 sur 5 étoiles

The shipping worked well

The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the website twice and the mailbox is full. Not satisfied1/16/26

16 janvier 2026
Avis spontané
Noté 2 sur 5 étoiles

Ordered but no ship date?

We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part had to be ordered. If this was stated up front it would have avoided our frustration. I'm glad it's on order, and waiting a few weeks is ok, it should have been stated or estimated ship date provided. Customers like to know when to expect their order- not left hanging.

6 janvier 2026
Noté 5 sur 5 étoiles

New refrigerator

I ordered a new refrigerator to replace the dead one in my camper on a Saturday, they called me the following Monday, and the fridge was delivered on Tuesday to my campsite! The price was right, the shipping was free and the delivery driver was very courteous. We had a mobile repair service do the install and I couldn’t be happier to start the new year “glamping”!

27 décembre 2025
Noté 1 sur 5 étoiles

Customer service and reliability HORRIBLE

Customer service not good. 3 months since I ordered my product, I still don’t have my item. No updates. Owner calls you to take down your bad reviews promising to help you, but doesn’t. Then blames another company. HOW ABOUT DONT SELL STUFF YOU DONT HAVE. Please refund my money. I’ve gave you plenty of chances to make it right. BUYERS BEWARE. I feel like this company is a scam and good luck getting someone to answer there phone after they claim to be soooo busy.

28 octobre 2025
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Réponse de RV Fridge Guys

Chad, really sorry about the long delay here on this. Your order has been in the queue for 2 months, since you had placed it on October 28th. We have just cancelled the special order and will be issuing you a refund.

Unfortunately, with special orders, the lead time is an estimate provided by Norcold and speeding that process up is completely out of our hands. I know it's frustrating, we're frustrated too.

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