The Rooflight Co Avis 

171
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

The Neo roof lights are dreadful. They look beautiful from the outside but the rubber seals fell off after about 4 years, none of the 3 we bought stayed open after about 6 years - apparently the gas... Voir plus

Noté 5 sur 5 étoiles

We bought some conservation style rooflights from here some months ago. There was some back and forth with sorting out the specification with our client, the salesperson (Becca) was very prompt in get... Voir plus

Noté 5 sur 5 étoiles

An incredible product and even more incredible company. Their customer service is 5 star. Had an issue with ordering the wrong size roof light, their ability to put the customer first and resolve thin... Voir plus

Noté 5 sur 5 étoiles

Great Experience Easy to deal with from original point of contact, to delivery to our shipping warehouse. Updates provided when requested and no issues upon installation, or damages of any kind.

À propos de l'entreprise

  1. Fabricant
  2. Entrepreneur en toiture

Écrit par l'entreprise

The start of your journey to awaken the beauty of natural light. With 30 years' experience, we pride ourselves on delivering quality rooflight windows designed to maximise natural light within your space. We are committed to designing and manufacturing high-quality rooflights, providing a high quality service to our customers. Our customers are at the heart of everything we do, with innovation at the forefront of every product. Our roof lights can be installed on a wide variety of buildings, from private homes to commercial properties, and public projects. One of our most successful products, The Original Conservation Rooflight, is frequently featured on award-winning landmark buildings and is used on National Trust and English Heritage properties, meeting all current building requirements.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

171 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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3,7

Tous les avis

(171)

5 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

My experience with The Rooflight…

My experience with The Rooflight Company was excellent, the team were very helpful and I received a good service. The delivery was on time and overall it was a smooth, seamless process.

20 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

The Roof Light company are a great…

The Roof light company are a great company to work with - very friendly and efficient, we have used their product for countless projects and we wouldn't go to any other company for the same product.

Simon Anscombe
Anscombe & Sons Builders and Contractors

8 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Rooflight company experience feedback

Website comprehensive and easy to use, service great with delievery times and haulage on schedule.
Technical help if we have queries or data sheets required for building control etc.
Products always top class finish and installation process well explained on instruction manuals

7 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

The quality of the rooflights are very…

The quality of the rooflights are very good, we've used them for a number of years and never had a problem with the installation and the water tightness. One of the windows came damaged during delivery, customer services were very helpful and the unit was replaced within a couple of days. Overall very pleased with the service and quality."

30 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Have used many times

Have used The Rooflight Company on numerous projects. Always very easy to deal with, good products that are good quality and delivered on time

30 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Last year roof lights upgrade

Last year, we decided to order rooflights for one of our project, and we couldn't be happier with our decision to choose The Roolfights Co. Not only did they provide us with high-quality rooflights that have transformed our client living space, but they also delivered an exceptional customer experience from start to finish.Throughout the purchasing process The Roolfights' team was responsive, knowledgeable, and attentive to our requirements. They provided valuable guidance and support, making it easy for us to make informed decisions. Moreover, The Roolfights Co commitment to customer satisfaction was evident in their efficient delivery process. Our rooflights arrived promptly and in perfect condition, ready for installation. Overall, we highly recommend The Roolfights Co to anyone in need of high-quality rooflights. Their dedication to quality, along with their exceptional customer service, sets them apart as a reliable and trusted supplier in the industry.

16 août 2023
Avis spontané
Noté 5 sur 5 étoiles

"Ordered 3 rooflights for an extension

"Ordered 3 rooflights for an extension, they were very nice build quality, everything was delivered on time and the client was over the moon. We needed some extra parts - spoke to James who sorted it and got them delivered to us within a couple of days so overall it was a very good service."

26 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Thank you to everyone at the Rooflight…

Thank you to everyone at the Rooflight company!
We are based in Jersey Channel islands, and we have been dealing with this company for a little while now and I must say they are exceptional to deal with. Everyone is very helpful and their prices are very good! I would highly recommend them to anyone for their great service and quality of windows and rooflights.

Kind Regards
Luis Vieira
AP Construction LTD

14 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Very happy with the service

They were professional, I had no problems from start to finish, the staff were very helpful over the phone, I couldn't fault the service.

18 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Top service and top quality

So not only were the prices competitive but the team delivered everything when they said they would. Despite a couple of missing parts they had remade as they was not happy with the eh quality. They had them couriered next day so all good. Now the new owner of 2 top quality smart looking roof lights.

8 juin 2023
Avis spontané
Logo de The Rooflight Co

Réponse de The Rooflight Co

Thank you for your feedback. At the Rooflight Company, what we do and how we do it matters. We take pride in our work and we are delighted to hear you have had a positive experience! Thank you for taking the time to get back to us. Best wishes, the Rooflight Company.

Noté 5 sur 5 étoiles

Great after sales service.

Great after sales service.
Caroline in Customer Service has been very kind, helpful and professional in arranging for my broken roof light glass to be replaced under the extended warranty scheme. Thank you

20 mai 2023
Avis spontané
Logo de The Rooflight Co

Réponse de The Rooflight Co

Thank you for your feedback, we are delighted to hear this! At the Rooflight Company, we recognise and value the strengths each person brings to the team and we celebrate our successes, so your positive feedback has been passed on to Caroline. Thank you for taking the time to get back to us. Best wishes the Rooflight Company.

Noté 5 sur 5 étoiles

High quality windows and excellent after sales service

We have several windows, which look nice and work well. Subsequent issues with the blinds, which are made by another firm, were dealt with quickly and efficiently (excellent customer service). Very pleased with the results.

30 mars 2023
Avis spontané
Logo de The Rooflight Co

Réponse de The Rooflight Co

Thank you for your feedback. At the Rooflight Company, what we do and how we do it matters. We take pride in our work and we are delighted to hear you have had a positive experience! Thank you for taking the time to get back to us. Best wishes, the Rooflight Company.

Noté 3 sur 5 étoiles

Inexistent sales team - No response over the phone

Good luck trying to speak with someone. We want to purchase a large roof light window and there isn't enough detail on their website (triple/double/u-values etc). I have tried speaking with someone since Thursday. Today is Monday - the only response I had is from a random call centre. If their sales team isn't contactable, I don't want to even imagine how bad the after-sales is. Looking at the reviews, it doesn't look very promising.

20 mars 2023
Avis spontané
Logo de The Rooflight Co

Réponse de The Rooflight Co

Dear Stelios,
Thank you for your feedback. At the Rooflight Company we recognize the importance of communication and are committed to providing the very best service, so we are disappointed to hear that your experience so far has not reflected our usual standards. Unfortunately, we had no record of you trying to contact us last week, and the first message that we received was from our call answering service over the weekend, so your feedback raises some concerns. We have recently made some changes to our phone system, so we are now in the process of checking all phone lines to ensure that you can reach us quickly and easily.

We understand that one of our sales team contacted you yesterday afternoon and that we are now in correspondence with you regarding your enquiry. We are very sorry that there was a delay between your initial contact and our response, and we hope to be able to regain your confidence from here on in.


Best wishes
The Rooflight Company.

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