The Rooflight Co  Avis 

good service, helpful advice,speedy delivery what more could you ask for

Ordered 1 skylight and it was delivered on time. Tried to order another and needed it for the end of the week- couldn't get hold of my previous contact for love nore money. Sorted in the end but very painful experience. product seems good- shame the sales let it down

I contacted you's regarding two roof lights and was told to wait 55/60 days ? How can you run a business with this much lead time, Surely a company of your size should keep stock of material to manufacture quicker than this ? I am a Builder from Sunderland and get asked all the time for roof windows, You's are missing out on potential turnover !
Regards Kevin

The company website is not fully compatible with use on an ipad, which led to the wrong flashing being ordered.
The courier delivered the window in badly damaged packaging ( which given the size and weight of the window was really not what i’d have expected).
The installation instructions are contradictory , no copy of the main drawing is provided , you are expected to print it off yourself , but being A3 not really a home office job.
Instructions included with the product refer repeatedly to the “pre installation instruction” which were not included, on inquiring with the company was told they’ve been superseded.
The online instruction manual whilst comprehensive is mostly in greyscale and not not easiest to follow. The main A3 drawing has a couple of annotation errors.
Instructions say its upto the architect to determine a major dimension , surely not beyond the company to provide a spreadsheet / calculation to enable customer to do this easily.
Nothing that can’t be sorted but could most certainly have been done better. Product itself is fine, though early days yet.

No purchased - yet - but the best service and very helpful indeed.

I haven’t received the window yet because I am waiting on the builder being available. In these Covid times schedules are delayed. So, all I can comment on is customer service which has been excellent. I received helpful advice at the ordering stage and was contacted when the window was ready for delivery. They were happy to hang on to the item until my builder is ready and made follow up calls to check whether I still want it held back. Very pleasant people to deal with.

A1OK........A1OK........A1OK ....... All the way..............

helpful and efficient.
Delivery cost for a small item rather high.
Item arrived a day late!

Excellent speedy service. I was kept up to date with progress throughout the process and the delivery was made when they said it would be! The delivery driver was brilliant too!

Fantastic levels of service from start to finish. great product, competitive price, and superb knowledge and genuine care and professionalism.

Would recommend....

I ordered two blinds for our rooflights. Following my Internet order I received two phone calls to make sure that I’d ordered correctly -very good service

I have always found the customer services personnel very helpful. I have been critical of the company's policy relating to the cost of P&P of small items and having raised this issue with Caroline she took action to address my concerns

3 x CR-13 Conservation roof lights arrived with their flashing kits.
Found 6 of the 9 stainless steel M8 screws fractured on dismantling the windows for the install process.
Looks like heavy handed assembly in your final assembly.
Otherwise OK
Roger

Helpful with back up advice, without having to go through endless call options with long delays. Amy attentive to detail when ordering.

The motors for the rooflights are supplied by a different company. There are no specific instructions for how to wire the motors to these particular rooflights. The one photograph supplied of a rooflight with a motor showed the brackets installed differently to the manufacturers instructions. This potentially puts undue strain on the mechanism. We eventually managed to install as per manufacturers instructions. Fortunately we have a very good electrician and builder.
Used this company because we were installing in a listed building and there was no scope for an alternative.

Purchased additional conservation rooflights to match existing together with winders your open. All arrived quickly and on time with emails to keep me informed at every stage. Discovered winders had been altered since I bought previously and didn’t match. Contacted TRC who could not have been more helpful and agreed to change spring catches so they all match. Excellent service.

we had problems opening the vents in our lantern - their after sales service was first class - they were very patient in helping us establish what the problem was through process of elimination - I would have no hesitation in using them again as I am confident that if there is a problem they will come and fix it