The Neo roof lights are dreadful. They look beautiful from the outside but the rubber seals fell off after about 4 years, none of the 3 we bought stayed open after about 6 years - apparently the gas... Voir plus
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We bought some conservation style rooflights from here some months ago. There was some back and forth with sorting out the specification with our client, the salesperson (Becca) was very prompt in get... Voir plus
Great products. I have used their roof lights in several projects and always get good service. The quality of the windows are second to none and always add value and look fantastic.
An incredible product and even more incredible company. Their customer service is 5 star. Had an issue with ordering the wrong size roof light, their ability to put the customer first and resolve thin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The start of your journey to awaken the beauty of natural light. With 30 years' experience, we pride ourselves on delivering quality rooflight windows designed to maximise natural light within your space. We are committed to designing and manufacturing high-quality rooflights, providing a high quality service to our customers. Our customers are at the heart of everything we do, with innovation at the forefront of every product. Our roof lights can be installed on a wide variety of buildings, from private homes to commercial properties, and public projects. One of our most successful products, The Original Conservation Rooflight, is frequently featured on award-winning landmark buildings and is used on National Trust and English Heritage properties, meeting all current building requirements.
Coordonnées de contact
Unit T1, Bourton Industrial Park, GL54 2HQ, Bourton-on-the-Water, Royaume-Uni
- +44 (0) 1993 833155
- hello@therooflightco.com
- www.therooflightco.com
3,8
Bien
172 avis
Aucun historique récent de demande d’avis
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A répondu à 50 % de ses avis négatifs
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Great service
When ordering the roof light I called for some technical information and the help was excellent, delivery time was within a week, also had a call to say when it was coming.
I wasn't at the drop off but my wife was, her comments about the driver, really helpful and deserved a coffee.
17 juillet 2020
Réponse de The Rooflight Co
Hi John,
Thank you for letting us know how helpful our sales team were. We always ensure our customers are kept fully informed regarding their orders!
The Rooflight team
Great service and support makes me glad…
Great service and support makes me glad we chose The Rooflight Company for our skylights.
4 juillet 2020
Réponse de The Rooflight Co
Hi
Thanks so much for your review and glad you chose us too! Our team is always happy to help guide you through choosing the right rooflight solution.
The Rooflight Team
Beautiful windows
These windows are stunning. 4 not 5 stars as they are also pretty expensive, and feel reassuringly heavy. If you can afford to purchase them then you really will not be disappointed.
3 juillet 2020
Avis spontané
Réponse de The Rooflight Co
Dear Humphrey,
Firstly, apologies. We dropped the ball on this one. It has been an extraordinary working situation and we have, with a reduced staff, tried to keep all our customers happy and informed. We did not on this occasion. We understand that our team have now spoken to you to address your comments and are also following up next week to make sure that you are completely satisfied. Thank you for your patience.
The Rooflight Team.
Staff very helpful.
Staff very helpful.
Website did not indicate that there was a delivery issue?
I had booked a builder but now have had to change that
2 juillet 2020
Réponse de The Rooflight Co
Hi Kate,
We apologise for any inconvenience caused and are in the process of updating our website with a clear message regarding deliveries to ensure our customers are kept informed.
Timely delivery from ordering.
19 juin 2020
Réponse de The Rooflight Co
Hi David, pleased to hear that, thank you for the review.
Proactive support
Ordered a blind for a Rooflight in the new build we’ve just moved into having identified The Rooflight Company had supplied the window and really struggled to find any third party suppliers whose blinds would fit.
It quickly became clear their product was cost competitive with third party products but would definitely fit, so ordering was a no-brainer.
The day after placing the online order I got an email to double check everything was OK with the order, which I thought was great service.
16 juin 2020
Réponse de The Rooflight Co
Our friendly team are always happy to help at whatever stage your order is at! Thank you for your comments.
Fitting new blinds to older rooflights.
There are compatibility problems between rooflights/ blinds across older/ newer versions which are not adequately explained.
Technical information on installation is rather poor or simply absent.
Delivery via TNT seems poor and impossible to track..
11 juin 2020
Réponse de The Rooflight Co
We are sorry to hear about your TNT delivery experience which we will fully investigate. We recently launched our new website and clearly there are teething problems but our team will be more than happy to get in touch and assist you with all the necessary information you require.
High quality products and excellent service
Spent a long time trying to find the best roof lights for our house which is Grade II listed. So glad we chose The Rooflight Company- excellent, high quality products which have lasted so well over the last few years. Very helpful after sales service as well.
13 mai 2020
Avis spontané
Réponse de The Rooflight Co
It is lovely to hear how pleased you continue to be with our rooflights in your Grade II listed house. Our team is always happy to help, thank you.
Highly recommended
Very good communication between ourselves and the company
Really listened to the customers needs and helped resolve them
Can only highly recommend as they are excellent
10 mars 2020
Réponse de The Rooflight Co
Hi there,
Really lovely to hear that we were able to help and find the right solution for you. Thank you!
Wonderful products and excellent team
Wonderful products and each team was excellent in supporting me through the entire process of my project.
7 février 2020
Avis spontané
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