This is customer service at its Irish best. Ordered items online (great website experience) - confirmation received - got an email about an hour later “would I accept a substitute for an out of stock... Voir plus
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Lisez les avis des autres
I have emailed customerservice and info on Sunday, and Tuesday and still no reply. I have also reached out to Eoin O’Conner on LinkedIn today in hope to bring this to his attention over message to add... Voir plus
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Can’t speak highly enough of Ethan, Brian & many more @ Tadgh O’Connors in my recent dealings with this business. Deliveries were timely & efficient it was an absolute pleasure to deal with them. Th... Voir plus
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1st online purchase of a mattress. Unfortunately the 1 I ordered was not in stock, but it was replaced within 24 hours with a different model from same manufacturer as we agreed. My credit card was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Marché de matériaux de construction
- Magasin d'articles de salle de bains
- Magasin de meubles de chambre à coucher
- Grossiste en appareils électriques
- Magasin d'accessoires hardware
- Magasin de matériel de plomberie
À propos de Tadhg O'Connor Ltd.
Écrit par l'entreprise
Tadhg O'Connor Ltd is a prominent Builders Providers and Home Improvement Centre, serving as one of Munster's leading establishments. With a legacy of 45 years, this family owned and operated company has been an integral part of West Limerick's business landscape. In 1978, Tadhg O'Connor Senior, a teacher at the time, recognized an untapped market in Rathkeale for a Builders Providers store. Embracing the challenge, he embarked on this endeavor, and the rest is history.
Building upon the foundation laid by their father, Tadgh’s sons now lead this family business and have embraced the opportunity to steer the company to new heights. Their ambitious vision and passion for innovation shape the company's present and future. Through unwavering dedication and hard work, Tadhg O'Connor Ltd have expanded over the years to three stores. Two builders’ providers outlets in Rathkeale and Newcastle West which include garden Centre's, as well as a state-of-the-art Furniture & Electrical showroom spanning 40,000 square feet in Rathkeale.
Community engagement is ingrained in O'Connor's business ethos. Alongside providing employment to nearly 100 individuals across our three stores, we have consistently supported local charitable, social, and sporting organizations, a commitment that will endure. At Tadhg O'Connor Ltd, our knowledgeable team sets us apart, consistently delivering a friendly and reliable service that goes above and beyond for our customers.
Our company mantra, "From Foundations to Furnishings," aptly reflects our ability to cater to a diverse range of needs, whether for professional builders, tradespeople, or home DIY enthusiasts. Our stores offer an impressive selection of goods, guaranteeing satisfaction from the moment you mark out your foundations to the day you settle in and rest your head on a pillow.
Proudly affiliated with Topline, Ireland's largest DIY buying group, we can provide competitive prices and a wide array of products to our local community and beyond. Topline, operated by Amalgamated Hardware PLC, stands as the leading DIY/Building Materials Buying group in Ireland, comprising over 90 affiliated members who independently own and operate more than 160 stores nationwide.
A significant milestone for our company occurred in 2020 when, after 42 years of brick-and-mortar operations, we made the decision to establish our online presence. Under the guidance of our accomplished marketing and e-commerce manager, Michael Sheehan, our team successfully developed a fully functional e-commerce website. This platform enables us to showcase our complete range of products and services to customers across Limerick and beyond.
Currently, we offer over 12,000 products online, serving customers in all 26 counties of the Republic of Ireland. Our nationwide delivery service ensures swift access to our products, complemented by a same day "Click & Collect" option. Rest assured, our dedicated e-commerce team guarantees a seamless shopping experience, mirroring the quality service you would receive at our physical stores. As we continue to innovate, we have several major projects in the pipeline, ensuring that we stay at the forefront of technology and advancements in our field.
Coordonnées de contact
New Line, Rathkeale, Co. Limerick, V94NT99, Limerick, Irlande
- 06964386
- customerservice@toc.ie
- www.toc.ie
4,3
Excellent
430 avis
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A répondu à 100 % de ses avis négatifs
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Paid for Diamond coat ronseal which was…
Paid for Diamond coat ronseal which was then out of stock and couldnt be sourced from the supplier! I thought the price was too cheap, perhaps you need to update your website. Product readily available elsewhere albeit at a higher price.
29 août 2025
Réponse de Tadhg O'Connor Ltd.
Hi Stuart,
Thank you for your feedback, and we’re very sorry for the frustration caused. On rare occasions, stock levels don’t update quickly enough online, which unfortunately led to this product showing as available when it wasn't.
We’ll continue to review our stock systems to avoid this happening again. We refunded you straight away when the issue was identified, but if there’s anything further we can do to make this right, please don’t hesitate to contact us directly.
Regards,
Michael.
Online mattress Shopping
1st online purchase of a mattress. Unfortunately the 1 I ordered was not in stock, but it was replaced within 24 hours with a different model from same manufacturer as we agreed. My credit card was refunded within 2 days with the price difference. The prompt delivery by DPD also impressed me.
28 août 2025
Réponse de Tadhg O'Connor Ltd.
Hi Helen,
Thanks for your feedback. We’re glad we could sort the replacement quickly and refund the difference without delay. It’s good to hear the delivery went smoothly too – enjoy the new mattress.
Regards,
Michael.
Best thought ought pfo email I ever…
Best thought ought pfo email I ever received.
All gro stakes ordered were defective and could not be sourced elsewhere.
28 août 2025
Réponse de Tadhg O'Connor Ltd.
Hi Jim,
Thanks for your feedback. We’re sorry to hear about the issue with the gro-stakes. Please get in touch with us so we can look into it and help – you can reach us at 069 64386 or email customerservice@toc.ie
Regards,
Michael.
Poor communication and service
My granddaughter asked me to help her buy a special umbrella on line as a birthday gift for her mother as her old one broke. We searched online and found the perfect colour one at TOC. Nearly a week went by without any communication from TOC. I received an email 6 days after the order saying there was a slight delay. I replied the following day to be told it would be sent out that afternoon. In the afternoon I received another email to say they didn't have the colour that was picked. Yes funds were returned but it is not professional to let a customer wait a week before informing them they were out of stock especially when the website stated there were 5 in stock. I've hade to travel an hour away to go shopping to look for another umbrella urgently as I didn't want to disappoint my granddaughter having no birthday gift for her mother. Buying online I deliberately picked an Irish company. Very disappointed with the service. Very poor communication. One frustrated grandma trying to explain why it's good to buy Irish!
22 août 2025
Réponse de Tadhg O'Connor Ltd.
Hi Laura,
Thank you for taking the time to share your experience. We’re very sorry for the disappointment and inconvenience caused, especially given the special occasion for your granddaughter and her mum. We completely understand how frustrating it must have been to wait nearly a week before being updated, and then to hear the item was unavailable despite showing in stock on our website.
This is not the level of service or communication we want to provide. We are currently reviewing our stock management system and communication process to ensure customers are notified of any issues much faster in future. While we did process your refund promptly, we recognise that this doesn’t make up for the frustration and the extra effort you had to go to in order to find another gift.
We truly appreciate your support in choosing to shop Irish, and we’re sorry we let you down on this occasion.
Thank you again for your feedback – it will help us improve.
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Alan,
Thank you so much for your kind words! We’re delighted you had a great experience with us and really appreciate you taking the time to share your feedback. We look forward to helping you again soon!
Regards,
Michael.
Prompt delivery.
30 juillet 2025
Réponse de Tadhg O'Connor Ltd.
Hi Pat,
Thanks for your review! We’re glad to hear you were happy with our prompt delivery — we look forward to serving you again.
Regards,
Michael.
Answered the phone
Answered the phone. Had the product ready to go and it arrived fast
24 juillet 2025
Réponse de Tadhg O'Connor Ltd.
Hi,
Thanks so much for your review! We're glad to hear the phone was answered promptly and your product was ready and delivered quickly. We really appreciate your support and hope to help you again soon!
Regards,
Michael.
Excellent service and price
Next day delivery! Free shipping. The only shop that had more than 4 in stock. And almost 15 euro cheaper per item. An excellent experience overall. (Purchased Dulux 10L paint)
7 juillet 2025
Réponse de Tadhg O'Connor Ltd.
Hi Peter,
Thank you so much, Peter! We're delighted to hear you had such a positive experience — from our next-day delivery and free shipping to the great value and stock availability. We really appreciate you taking the time to leave a 5-star review. Looking forward to helping you again soon!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Brendan,
Thanks so much for the great review! We're really glad you found the service quick and easy. If there's anything you ever need, we're always here to help.
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Kieran,
Thank you for the great review! We're glad to hear everything met your expectations and that your order arrived quickly. We really appreciate your support – hope to serve you again soon!
Regards,
Michael.
Very happy customer.
I ordered 2, 5litres of Ronseal plus.Delivery was quick and efficient and I was very impressed by the way the paint was so securely taped up and packaged extremely well also.I would order from here again. Thank you.
29 juin 2025
Réponse de Tadhg O'Connor Ltd.
Hi Caroline,
Thank you so much for your kind review! We're delighted to hear you were happy with your order and impressed by the packaging and delivery. We take great care to ensure everything arrives safely and promptly. We really appreciate your support and look forward to serving you again!
Regards,
Michael.
Airstream Filter Eco Charcoal Filter Set B
I ordered filters for the hood, on the website itself and in the photo everything was identical to mine that needed to be replaced.
A completely different product arrived, twice as big and does not match the photo in the product description on the website.
I had to return it. I paid for delivery twice at my own expense. Although I think it was not my fault.
But I contacted customer support quickly...
21 juin 2025
Réponse de Tadhg O'Connor Ltd.
Hi Stefani,
We're genuinely disappointed to see you've left a 1-star review following your recent experience. We’ve carefully checked the product we sent and can confirm that the image, description, and specifications on our website match the supplier’s official information.
When you contacted us to return the item, we promptly provided return options, and at no point was it mentioned that the product image or description was incorrect. If you had raised this concern at the time, we would have looked into it further and done our best to help.
We always aim to resolve issues quickly and fairly, and it's disheartening to receive such a low rating when we were not made fully aware of your concerns. We welcome honest feedback, but a 1-star review in this instance feels very unfair.
If you'd like to discuss this further, we're more than happy to talk, you can call us on 069 64386 or email customerservice@toc.ie
Regards,
Michael.
Great to deal with
11 juin 2025
Réponse de Tadhg O'Connor Ltd.
Hi Thomas,
Thanks so much for the great review! We're really glad you found us easy to deal with – looking forward to helping you again soon!
Regards,
Michael.
Very good and fast service.
18 juin 2025
Réponse de Tadhg O'Connor Ltd.
Hi Paul,
Thank you for your kind review! We're glad to hear you were happy with our fast and efficient service. We really appreciate your support and hope to serve you again soon!
Regards,
Michael.
Handling queries and resolving issues
I recently purchased a 20 inch pro+ chainsaw, assembled it and proceeded to do some work.there were issues in relation to starting chainsaw from a cold situation, spoke to customer service representative in TOC.arranged for collection of chainsaw by courier and delivery of a replacement chainsaw (new),all without any additional cost to me.i find this to be exceptional quality of service, in a world where it is sadly lacking. All conversations were courteous and friendly and professional
9 juin 2025
Réponse de Tadhg O'Connor Ltd.
Hi,
Thank you so much for your thoughtful review.
We're really pleased to hear that our team could resolve the issue quickly and to your satisfaction. Providing friendly, professional service and standing by our products is something we take great pride in.
We're glad you had a positive experience and truly appreciate your support!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Mary,
Thank you for your kind review! We're glad to hear your order process was smooth and delivery was quick. We hope to serve you again soon!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Paul,
Thank you for your kind review! We're glad to hear you were happy with our service and speedy delivery. We look forward to helping you again soon!
Regards,
Michael.
Great service ,helpfull friendly staff
13 juin 2025
Réponse de Tadhg O'Connor Ltd.
Hi Jason,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and found our staff helpful and friendly. We truly appreciate your support and hope to see you again soon!
Regards,
Michael.
Excellent Cistomer Service
The man on the paint counter was so helpful. He was respectful and knowledgeable & nothing was too much trouble
21 juin 2025
Réponse de Tadhg O'Connor Ltd.
Hi Mary,
Thank you so much for your kind words!
We're delighted to hear you received excellent customer service. We'll be sure to pass along your lovely feedback to Trevor in our paint department — he'll be thrilled to know he made such a positive impression.
We really appreciate you taking the time to leave a review and look forward to welcoming you back again soon!
Regards,
Michael.
Don't use online ordering
4th time I've used the online ordering and 4th time it has gone wrong. Don't seem to have a clue what they are doing.
10 juin 2025
Réponse de Tadhg O'Connor Ltd.
Hi Ian,
We've searched our system and unfortunately, we can’t find any orders associated with your name or email address. We've also checked our email and chat communications and found no record of any contact from you or your email.
Could you kindly let us know if the orders were placed under a different name or email address? We’d really appreciate the opportunity to look into this properly and see what went wrong.
As you can see from our previous reviews, we pride ourselves on delivering exceptional service both online and in-store. This kind of feedback is not something we take lightly, and we’d love the chance to make things right.
Regards,
Michael.
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