This is customer service at its Irish best. Ordered items online (great website experience) - confirmation received - got an email about an hour later “would I accept a substitute for an out of stock... Voir plus
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Lisez les avis des autres
I have emailed customerservice and info on Sunday, and Tuesday and still no reply. I have also reached out to Eoin O’Conner on LinkedIn today in hope to bring this to his attention over message to add... Voir plus
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Can’t speak highly enough of Ethan, Brian & many more @ Tadgh O’Connors in my recent dealings with this business. Deliveries were timely & efficient it was an absolute pleasure to deal with them. Th... Voir plus
L'entreprise a répondu
1st online purchase of a mattress. Unfortunately the 1 I ordered was not in stock, but it was replaced within 24 hours with a different model from same manufacturer as we agreed. My credit card was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Marché de matériaux de construction
- Magasin d'articles de salle de bains
- Magasin de meubles de chambre à coucher
- Grossiste en appareils électriques
- Magasin d'accessoires hardware
- Magasin de matériel de plomberie
À propos de Tadhg O'Connor Ltd.
Écrit par l'entreprise
Tadhg O'Connor Ltd is a prominent Builders Providers and Home Improvement Centre, serving as one of Munster's leading establishments. With a legacy of 45 years, this family owned and operated company has been an integral part of West Limerick's business landscape. In 1978, Tadhg O'Connor Senior, a teacher at the time, recognized an untapped market in Rathkeale for a Builders Providers store. Embracing the challenge, he embarked on this endeavor, and the rest is history.
Building upon the foundation laid by their father, Tadgh’s sons now lead this family business and have embraced the opportunity to steer the company to new heights. Their ambitious vision and passion for innovation shape the company's present and future. Through unwavering dedication and hard work, Tadhg O'Connor Ltd have expanded over the years to three stores. Two builders’ providers outlets in Rathkeale and Newcastle West which include garden Centre's, as well as a state-of-the-art Furniture & Electrical showroom spanning 40,000 square feet in Rathkeale.
Community engagement is ingrained in O'Connor's business ethos. Alongside providing employment to nearly 100 individuals across our three stores, we have consistently supported local charitable, social, and sporting organizations, a commitment that will endure. At Tadhg O'Connor Ltd, our knowledgeable team sets us apart, consistently delivering a friendly and reliable service that goes above and beyond for our customers.
Our company mantra, "From Foundations to Furnishings," aptly reflects our ability to cater to a diverse range of needs, whether for professional builders, tradespeople, or home DIY enthusiasts. Our stores offer an impressive selection of goods, guaranteeing satisfaction from the moment you mark out your foundations to the day you settle in and rest your head on a pillow.
Proudly affiliated with Topline, Ireland's largest DIY buying group, we can provide competitive prices and a wide array of products to our local community and beyond. Topline, operated by Amalgamated Hardware PLC, stands as the leading DIY/Building Materials Buying group in Ireland, comprising over 90 affiliated members who independently own and operate more than 160 stores nationwide.
A significant milestone for our company occurred in 2020 when, after 42 years of brick-and-mortar operations, we made the decision to establish our online presence. Under the guidance of our accomplished marketing and e-commerce manager, Michael Sheehan, our team successfully developed a fully functional e-commerce website. This platform enables us to showcase our complete range of products and services to customers across Limerick and beyond.
Currently, we offer over 12,000 products online, serving customers in all 26 counties of the Republic of Ireland. Our nationwide delivery service ensures swift access to our products, complemented by a same day "Click & Collect" option. Rest assured, our dedicated e-commerce team guarantees a seamless shopping experience, mirroring the quality service you would receive at our physical stores. As we continue to innovate, we have several major projects in the pipeline, ensuring that we stay at the forefront of technology and advancements in our field.
Coordonnées de contact
New Line, Rathkeale, Co. Limerick, V94NT99, Limerick, Irlande
- 06964386
- customerservice@toc.ie
- www.toc.ie
4,3
Excellent
430 avis
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A répondu à 100 % de ses avis négatifs
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Ordered online got my item in quick…
Ordered online got my item in quick time all good 👍
1 janvier 2026
Réponse de Tadhg O'Connor Ltd.
Hi Patrick,
Thank you for your review. We are glad to hear that your online order arrived quickly and that everything was as expected. We appreciate your feedback and your custom.
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Sheila,
Thank you for your review. We are pleased to hear that delivery was prompt. We appreciate your feedback and your custom.
Regards,
Michael.
Problem solved
I had a mix up with getting the correct charcoal filter for my extractor fan. Michael researched this for me, solved the problem despite inaccurate information on the manufacturer's website and provided the correct filters speedily. Excellent personal service.
24 novembre 2025
Réponse de Tadhg O'Connor Ltd.
Hi Alan,
Thank you very much for the 5-star review. I’m glad we could get the correct charcoal filters sorted for you. It’s great to hear the solution worked well and that you were happy with the service.
Thanks again for your support and for shopping with us.
Regards,
Michael.
I placed my order and it arrived very…
I placed my order and it arrived very quickly. It was well wrapped up and in perfect condition. I would certainly use Tadhg O'Connor ltd. again
24 novembre 2025
Réponse de Tadhg O'Connor Ltd.
Hi Carmel,
Thank you very much for your positive feedback. We are delighted to hear that your order arrived quickly and in perfect condition.
We appreciate your trust in Tadhg O’Connor Ltd. and look forward to serving you again in the future.
Michael.
my order was delivered within 2 days…
my order was delivered within 2 days with a card thanking me for supporting their small family run business, would highly recommend this business, the quality of the product is exceptional.
23 novembre 2025
Réponse de Tadhg O'Connor Ltd.
Hi Elizabeth,
Thank you so much for your wonderful feedback. We are delighted to hear that your order arrived quickly and that you were pleased with the product quality. Your support means a great deal to us and we truly appreciate your recommendation.
If there is anything else we can help with, please let us know.
Regards,
Michael
Very pleased with the recliner chair I…
Very pleased with the recliner chair I ordered. 4 days and it was delivered. It's very good quality and much cheaper than the same chair in a local retailer. And no waiting to have it in stock either
22 novembre 2025
Réponse de Tadhg O'Connor Ltd.
Hi Kate,
Hi,
Thank you for your review. We are glad to hear the recliner chair arrived quickly and met your expectations on quality and price. If you need any further assistance, feel free to get in touch.
Regards,
Michael.
Excellent service…
original order was damaged reported it right away with photos got a replacement next day you can't have a better service than that brilliant
20 novembre 2025
Avis spontané
Réponse de Tadhg O'Connor Ltd.
Hi Gerry,
Thank you for taking the time to share such a positive review. We are very pleased to hear that our team was able to resolve the issue with your original order quickly and get a replacement to you the next day.
We work hard to ensure customers receive prompt, reliable support, so your feedback means a great deal. If there is anything else we can assist you with, please feel free to get in touch.
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi William,
Thanks a million for the great review! We really appreciate you making the trip out from Limerick — it’s great to hear you found our prices fair and our team friendly. Hope to see you again soon!
Michael.
I ordered 7 of the slogan mugs
I ordered 7 of the slogan mugs. I only realised after that there was a promo code that gave a discount. I got in contact with Ciara who sorted out the issue for me. She was very helpful and I was very grateful.
Order came a few days later and I was very happy with the mugs and service. Thanks to Ciara.
25 septembre 2025
Réponse de Tadhg O'Connor Ltd.
Hi Kathleen,
Thanks so much for your lovely review! We’re delighted to hear you’re happy with your mugs and that Ciara was able to help sort everything out for you. We’ll be sure to pass your kind words along to her — she’ll be delighted!
Regards,
Michael.
Ordered a chimney cap but it arrived…
Ordered a chimney cap but it arrived broken.I had no issues when I reported it to the shop they just sent a replacement straight away.
28 septembre 2025
Réponse de Tadhg O'Connor Ltd.
Hi,
Thanks for your review! We're sorry to hear your chimney cap arrived damaged, but we're glad our team could sort it quickly for you. We really appreciate your understanding and your kind feedback!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Vincent,
Thanks so much for your review! We’re delighted to hear your order was delivered quickly and that our driver was helpful. We really appreciate your feedback and hope to serve you again soon!
Regards,
Michael.
Online purchase which became available…
Online purchase which became available for collection in a timely fashion.
27 septembre 2025
Réponse de Tadhg O'Connor Ltd.
Hi Mary,
Thanks so much for your review! I’m glad to hear your online order was ready for collection promptly. We really appreciate you taking the time to share your feedback and hope to see you again soon.
Regards,
Michael.
Great store and great staff
Always love visiting the store in Rathkeale, staff always go above and beyond and have great value furniture.
24 septembre 2025
Réponse de Tadhg O'Connor Ltd.
Hi Amy,
Thanks so much for the wonderful review! We’re delighted to hear you enjoy visiting our Rathkeale store and that our team always makes your experience a great one. We’ll be sure to pass your kind words along to the staff.
Looking forward to welcoming you back again soon!
Regards,
Michael.
Very efficient processing of orders and…
Very efficient processing of orders and quick delivery.
24 septembre 2025
Réponse de Tadhg O'Connor Ltd.
Hi Christine,
Thanks a million for your kind review! We’re delighted to hear you were happy with how efficiently your order was processed and how quickly it arrived. We really appreciate your support and hope to serve you again soon!
Regards,
Michael.
Great communication
There was a very short delay with the order but it was communicated straight away so I knew about it & was updated immediately....nothing like good communication.
23 septembre 2025
Réponse de Tadhg O'Connor Ltd.
Hi Trish,
Thanks so much for your lovely review! We’re really glad to hear you appreciated the communication and updates on your order — we always aim to keep our customers informed every step of the way.
Thanks again for your support!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi,
Thank you so much for your kind words! We’re delighted to hear you were happy with our service and speedy delivery. We look forward to helping you again soon.
Regards,
Michael.
Took order and wasn’t able to fulfill it
3 septembre 2025
Réponse de Tadhg O'Connor Ltd.
Hi Tony,
Thanks for your feedback. Unfortunately, on rare occasions we may not be able to fulfil an order due to stock or availability issues. We appreciate your understanding and will continue working to minimise this happening in the future.
Regards,
Michael.
Ordered plasterboard from here
Ordered plasterboard from here, came in a timely manner. Is what it is but it did arrive with some damage to it which was possibly during transportation. Not a big deal, some of the plasterboard had chipped/ fallen out of the side. I didn't need the whole piece so I didn't feel the need to stir up something.
Couldn't fault a thing otherwise.
3 septembre 2025
Réponse de Tadhg O'Connor Ltd.
Hi Claudia,
Thank you for your order and for taking the time to leave feedback. We’re glad to hear it arrived promptly, but we’re sorry some of the plasterboard was damaged in transit.
If you had contacted us at the time, we would have been happy to make it right — please feel free to get in touch with us with more information and we’ll investigate further.
We appreciate your comments and hope to serve you again.
Regards,
Michael.
Drops it on doorstep
Fast delivery, driver left the tumble dryer outside the front door, wouldn’t bring it inside. As a woman living on her own, I wasn’t impressed. Wouldn’t buy from them again.
11 septembre 2025
Avis spontané
Réponse de Tadhg O'Connor Ltd.
Hi Audrey,
We’re truly sorry to hear about your recent delivery experience and we want to sincerely apologise for the disappointment and inconvenience this has caused you. We completely understand how frustrating it must have been to have your tumble dryer left outside and not brought into your home, particularly as you mentioned living on your own.
For orders delivered outside of Co. Limerick, we work with a third-party courier service. As outlined in our shipping terms, their service is limited to kerbside delivery only, which unfortunately means they are not insured or able to bring items inside a property. We recognise that this can be very difficult for customers in situations such as yours, and we are truly sorry that this was the case with your order.
Your feedback is extremely valuable to us, and we will take it on board as we continue to review the partners we work with and the delivery options we provide. We never want a customer to feel unsupported, and we regret that your experience did not reflect the level of service we strive to offer.
Please accept our sincerest apologies once again, and if we can help you in any way now or in the future, we would be more than happy to assist.
Regards,
Michael.
Absolutely fantastic service
Absolutely fantastic service! I had an issue with my Sage Barista coffee machine, and the team couldn’t have been more helpful. I was provided with several different options, including a full refund. Delivery of my replacement was incredibly quick, and the whole process was handled with such professionalism and care.
Michael and Brianna were genuinely focused on customer satisfaction. It’s rare to find service at this level, especially when making such a big purchase, and it has given me huge confidence in shopping with them again. I will definitely return for future purchases and highly recommend them.
9 septembre 2025
Avis spontané
Réponse de Tadhg O'Connor Ltd.
Hi,
Thanks so much for taking the time to leave this review — we really appreciate it. I’m glad we could get your coffee machine sorted quickly and that the replacement process went smoothly.
I’ll pass your feedback on to Brianna too . We’re grateful for your recommendation and look forward to helping you again in the future.
Regards,
Michael
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