This is customer service at its Irish best. Ordered items online (great website experience) - confirmation received - got an email about an hour later “would I accept a substitute for an out of stock... Voir plus
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Lisez les avis des autres
I have emailed customerservice and info on Sunday, and Tuesday and still no reply. I have also reached out to Eoin O’Conner on LinkedIn today in hope to bring this to his attention over message to add... Voir plus
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Can’t speak highly enough of Ethan, Brian & many more @ Tadgh O’Connors in my recent dealings with this business. Deliveries were timely & efficient it was an absolute pleasure to deal with them. Th... Voir plus
L'entreprise a répondu
1st online purchase of a mattress. Unfortunately the 1 I ordered was not in stock, but it was replaced within 24 hours with a different model from same manufacturer as we agreed. My credit card was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Marché de matériaux de construction
- Magasin d'articles de salle de bains
- Magasin de meubles de chambre à coucher
- Grossiste en appareils électriques
- Magasin d'accessoires hardware
- Magasin de matériel de plomberie
À propos de Tadhg O'Connor Ltd.
Écrit par l'entreprise
Tadhg O'Connor Ltd is a prominent Builders Providers and Home Improvement Centre, serving as one of Munster's leading establishments. With a legacy of 45 years, this family owned and operated company has been an integral part of West Limerick's business landscape. In 1978, Tadhg O'Connor Senior, a teacher at the time, recognized an untapped market in Rathkeale for a Builders Providers store. Embracing the challenge, he embarked on this endeavor, and the rest is history.
Building upon the foundation laid by their father, Tadgh’s sons now lead this family business and have embraced the opportunity to steer the company to new heights. Their ambitious vision and passion for innovation shape the company's present and future. Through unwavering dedication and hard work, Tadhg O'Connor Ltd have expanded over the years to three stores. Two builders’ providers outlets in Rathkeale and Newcastle West which include garden Centre's, as well as a state-of-the-art Furniture & Electrical showroom spanning 40,000 square feet in Rathkeale.
Community engagement is ingrained in O'Connor's business ethos. Alongside providing employment to nearly 100 individuals across our three stores, we have consistently supported local charitable, social, and sporting organizations, a commitment that will endure. At Tadhg O'Connor Ltd, our knowledgeable team sets us apart, consistently delivering a friendly and reliable service that goes above and beyond for our customers.
Our company mantra, "From Foundations to Furnishings," aptly reflects our ability to cater to a diverse range of needs, whether for professional builders, tradespeople, or home DIY enthusiasts. Our stores offer an impressive selection of goods, guaranteeing satisfaction from the moment you mark out your foundations to the day you settle in and rest your head on a pillow.
Proudly affiliated with Topline, Ireland's largest DIY buying group, we can provide competitive prices and a wide array of products to our local community and beyond. Topline, operated by Amalgamated Hardware PLC, stands as the leading DIY/Building Materials Buying group in Ireland, comprising over 90 affiliated members who independently own and operate more than 160 stores nationwide.
A significant milestone for our company occurred in 2020 when, after 42 years of brick-and-mortar operations, we made the decision to establish our online presence. Under the guidance of our accomplished marketing and e-commerce manager, Michael Sheehan, our team successfully developed a fully functional e-commerce website. This platform enables us to showcase our complete range of products and services to customers across Limerick and beyond.
Currently, we offer over 12,000 products online, serving customers in all 26 counties of the Republic of Ireland. Our nationwide delivery service ensures swift access to our products, complemented by a same day "Click & Collect" option. Rest assured, our dedicated e-commerce team guarantees a seamless shopping experience, mirroring the quality service you would receive at our physical stores. As we continue to innovate, we have several major projects in the pipeline, ensuring that we stay at the forefront of technology and advancements in our field.
Coordonnées de contact
New Line, Rathkeale, Co. Limerick, V94NT99, Limerick, Irlande
- 06964386
- customerservice@toc.ie
- www.toc.ie
4,3
Excellent
430 avis
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A répondu à 100 % de ses avis négatifs
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Réponse de Tadhg O'Connor Ltd.
Hi Robert.
Thank you so much for coming back to us for a second time! We're delighted everything was perfect again — we really appreciate your continued support.
Regards,
Michael.
I have already sent in my review.
28 avril 2025
Réponse de Tadhg O'Connor Ltd.
Hi John,
Thank you for your original review—we really appreciate you taking the time to share your feedback.
We’re sorry for any confusion caused by the follow-up message. Our review request system is automated, so after placing an order, you may receive a service review reminder after a set period.
Thanks again for your support!
Regards,
Michael.
Very good service and transaction—-👏👍
26 avril 2025
Réponse de Tadhg O'Connor Ltd.
Hi Mike,
Thank you very much for your kind review. We're delighted to hear that you were pleased with the service and found the transaction smooth and satisfactory. Providing a positive experience for our customers is always our top priority, and it's great to know that we met your expectations. We truly appreciate your support and look forward to serving you again in the future.
Regards,
Michael.
Very easy to order and delivery was…
Very easy to order and delivery was very quick and hassle free.
27 avril 2025
Réponse de Tadhg O'Connor Ltd.
Hi Deirdre,
Thank you for taking the time to leave us a review. We're really pleased to hear that you found the ordering process straightforward and the delivery quick and hassle-free. We work hard to ensure everything runs smoothly for our customers, so your feedback means a lot. We look forward to serving you again soon.
Regards,
Michael.
Overall a good experience
Overall, a good experience. I ordered the Store It Out Max 1200L storage box and it arrived within two working days. The only issue was that the metal plate was slightly bent, but we were still able to assemble it without problems. Hopefully, this was just a one-off and won’t happen again in the future.
26 avril 2025
Réponse de Tadhg O'Connor Ltd.
Hi Pravin,
Thank you for your review and for your kind words about the overall experience! We're glad your order arrived quickly and that you were able to assemble the storage box without any major issues.
We're sorry to hear about the bent metal plate — that’s certainly not the standard we aim for. If you ever receive an item that’s not in perfect condition, please don’t hesitate to get in touch so we can make it right. You're still very welcome to contact us now and we’ll be happy to help!
Regards,
Michael.
Excellent customer service and friendly staff
Really excellent customer service. I got the wrong part and they were so helpful. Really appreciate it.
18 avril 2025
Réponse de Tadhg O'Connor Ltd.
Hi John,
Thank you so much for your kind words! We're really pleased to hear that you had a positive experience with our team. Mistakes can happen, but we're always happy to help put things right. Your appreciation means a lot to us, and we’ll be sure to pass your feedback on to the team.
If there’s anything else you need, don’t hesitate to get in touch.
Regards,
Michael.
Incredible customer service and great…
Incredible customer service and great price.
Would particularly like to mention Michael the E commerce manager, he went above and beyond dealing with my order and delivery.
Will be 100% returning.
24 avril 2025
Réponse de Tadhg O'Connor Ltd.
Hi Phil,
Thank you so much for the amazing review! I'm really glad I could help with your order and delivery – it means a lot to hear that you were happy with the service and the price.
We truly appreciate your support and look forward to welcoming you back again soon!
Regards,
Michael.
fantastic price and delivery
22 avril 2025
Réponse de Tadhg O'Connor Ltd.
Hi Jason,
Thanks so much for your great review! We're really glad you were happy with the price and delivery. We appreciate your support and hope to serve you again soon!
Regards,
Michael.
A specialist firm that goes the extra mile to serve its customer
East to source what I required and delivered next day , first class.
2 mai 2025
Avis spontané
Réponse de Tadhg O'Connor Ltd.
Hi John,
Thank you so much for your kind words! We're delighted to hear you found it easy to source what you needed and that our next-day delivery met your expectations. We always strive to go the extra mile for our customers, so it’s great to know it made a difference. We truly appreciate your support and look forward to serving you again soon!
Regards,
Michael.
ease of finding products
ease of finding products, good prices, quick delivery, great customer service
16 avril 2025
Réponse de Tadhg O'Connor Ltd.
Hi Matthew,
Thank you for your wonderful review! We're so pleased to hear you found our products easy to find, our prices competitive, and our delivery service quick. It's also great to know our customer service team made a positive impression. We truly appreciate your support and look forward to serving you again soon!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Lisa,
Thanks so much for your kind review! We're delighted you were happy with the fast delivery and great price. Enjoy your new garden bench!
Regards,
Michael.
Staff very friendly accommodating…
Staff very friendly accommodating delivery times to suit
5 avril 2025
Réponse de Tadhg O'Connor Ltd.
Hi Majella,
Thank you so much for your kind words! We're really pleased to hear that our team was friendly and able to accommodate delivery times to suit your needs. We always aim to make things as convenient as possible for our customers. Looking forward to helping you again soon!
Regards,
Michael.
Excellent
Great advice and help. I had a problem ordering online but Michael sorted it all out for me. Service was amazing ordered Thursday and delivered Friday
3 avril 2025
Réponse de Tadhg O'Connor Ltd.
Hi,
Thank you so much for the lovely review! We’re really glad we could help get everything sorted for you. I’m especially pleased to hear you were happy with the service and speedy delivery. If you need anything else, just give us a shout – always happy to help!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Martin,
Thank you so much, We're really glad to hear you were happy with the service and speed of delivery. If you ever need anything else, we’re here and happy to help!
Regards,
Michael.
Thanks for a quick delivery
Thanks for a quick delivery
When other companies would not delivery 6m pipes
You managed to get me my order
27 mars 2025
Réponse de Tadhg O'Connor Ltd.
Hi Svieta,
Thanks so much for your kind words! Fast and reliable delivery is something we pride ourselves on, so it’s great to hear it made a difference. If you need anything else, you know where to find us!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Magda,
Thank you for your review! We're glad you found our delivery fast and reliable and that the product met your expectations. We appreciate your support and look forward to serving you again!
Regards,
Michael.
Item that i was purchasing was not as…
Item that i was purchasing was not as advertised, Item advertised as a new BBQ and what was being sold was a ex demo model with damage. And no contact from company in regard to this until i made contact about where the item was after purchase a week later and then i was told.
In respect I was given full refund, which was a positive
17 mars 2025
Réponse de Tadhg O'Connor Ltd.
Hi Kieran,
We sincerely apologise for the misunderstanding regarding your order. Unfortunately, after your purchase, our shop floor staff informed us that the BBQ was an ex-display model, which is why it had been heavily reduced. We completely understand your disappointment and regret the delay in communication.
Our priority was to try and source a brand-new replacement at the same discounted price, which required us to check with our suppliers and this is what caused the delay in communication. Unfortunately, as the item had been discontinued, we were unable to do so.
As soon as we confirmed this, we contacted you with images of the ex-display model and offered you the choice of proceeding with it or receiving a full refund.
We appreciate your patience and are glad we could issue a full refund promptly. Your feedback is invaluable, and we will strive to improve our communication in the future. If there's anything else we can do, please don’t hesitate to reach out.
Regards,
Michael.
What a fantastic service from Tadhg O…
What a fantastic service from Tadhg O Connor, I couldn't believe it when I got my deliveryon day 3. I would definitely shop there again without hesitation.... the best!
13 mars 2025
Réponse de Tadhg O'Connor Ltd.
Hi,
Thank you so much for your kind words! We're delighted to hear that you had such a great experience with our service. We all work hard to ensure quick and reliable deliveries, and it’s wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future!
Regards,
Michael.
Online sales staff excellent to deal with.
I bought a washing machine online. Stuart was extremely helpful & I honestly cannot praise his professionalism enough.
5 mars 2025
Réponse de Tadhg O'Connor Ltd.
Hi Julie,
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our online sales team. Stuart will be delighted to know that his professionalism and assistance made a difference. We truly appreciate your support and look forward to helping you again in the future!
Regards,
Michael.
Fantastic and Professional
Fantastic company to deal with. I made an online purchase and had to return as the item didn't fit and the process was uncomplicated. Staff were very responsive to emails and very professional. Highly recommend the company to deal with.
10 mars 2025
Réponse de Tadhg O'Connor Ltd.
Hi Amie,
Thank you so much for your kind words! We're delighted to hear you had a smooth experience with your return and that our team was able to assist you efficiently. Customer satisfaction is our top priority, and we truly appreciate your recommendation. We look forward to serving you again in the future!
Regards,
Michael.
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