This is customer service at its Irish best. Ordered items online (great website experience) - confirmation received - got an email about an hour later “would I accept a substitute for an out of stock... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Can’t speak highly enough of Ethan, Brian & many more @ Tadgh O’Connors in my recent dealings with this business. Deliveries were timely & efficient it was an absolute pleasure to deal with them. Th... Voir plus
L'entreprise a répondu
I have emailed customerservice and info on Sunday, and Tuesday and still no reply. I have also reached out to Eoin O’Conner on LinkedIn today in hope to bring this to his attention over message to add... Voir plus
L'entreprise a répondu
1st online purchase of a mattress. Unfortunately the 1 I ordered was not in stock, but it was replaced within 24 hours with a different model from same manufacturer as we agreed. My credit card was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Marché de matériaux de construction
- Magasin d'articles de salle de bains
- Magasin de meubles de chambre à coucher
- Grossiste en appareils électriques
- Magasin d'accessoires hardware
- Magasin de matériel de plomberie
À propos de Tadhg O'Connor Ltd.
Écrit par l'entreprise
Tadhg O'Connor Ltd is a prominent Builders Providers and Home Improvement Centre, serving as one of Munster's leading establishments. With a legacy of 45 years, this family owned and operated company has been an integral part of West Limerick's business landscape. In 1978, Tadhg O'Connor Senior, a teacher at the time, recognized an untapped market in Rathkeale for a Builders Providers store. Embracing the challenge, he embarked on this endeavor, and the rest is history.
Building upon the foundation laid by their father, Tadgh’s sons now lead this family business and have embraced the opportunity to steer the company to new heights. Their ambitious vision and passion for innovation shape the company's present and future. Through unwavering dedication and hard work, Tadhg O'Connor Ltd have expanded over the years to three stores. Two builders’ providers outlets in Rathkeale and Newcastle West which include garden Centre's, as well as a state-of-the-art Furniture & Electrical showroom spanning 40,000 square feet in Rathkeale.
Community engagement is ingrained in O'Connor's business ethos. Alongside providing employment to nearly 100 individuals across our three stores, we have consistently supported local charitable, social, and sporting organizations, a commitment that will endure. At Tadhg O'Connor Ltd, our knowledgeable team sets us apart, consistently delivering a friendly and reliable service that goes above and beyond for our customers.
Our company mantra, "From Foundations to Furnishings," aptly reflects our ability to cater to a diverse range of needs, whether for professional builders, tradespeople, or home DIY enthusiasts. Our stores offer an impressive selection of goods, guaranteeing satisfaction from the moment you mark out your foundations to the day you settle in and rest your head on a pillow.
Proudly affiliated with Topline, Ireland's largest DIY buying group, we can provide competitive prices and a wide array of products to our local community and beyond. Topline, operated by Amalgamated Hardware PLC, stands as the leading DIY/Building Materials Buying group in Ireland, comprising over 90 affiliated members who independently own and operate more than 160 stores nationwide.
A significant milestone for our company occurred in 2020 when, after 42 years of brick-and-mortar operations, we made the decision to establish our online presence. Under the guidance of our accomplished marketing and e-commerce manager, Michael Sheehan, our team successfully developed a fully functional e-commerce website. This platform enables us to showcase our complete range of products and services to customers across Limerick and beyond.
Currently, we offer over 12,000 products online, serving customers in all 26 counties of the Republic of Ireland. Our nationwide delivery service ensures swift access to our products, complemented by a same day "Click & Collect" option. Rest assured, our dedicated e-commerce team guarantees a seamless shopping experience, mirroring the quality service you would receive at our physical stores. As we continue to innovate, we have several major projects in the pipeline, ensuring that we stay at the forefront of technology and advancements in our field.
Coordonnées de contact
New Line, Rathkeale, Co. Limerick, V94NT99, Limerick, Irlande
- 06964386
- customerservice@toc.ie
- www.toc.ie
4,4
Excellent
432 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great jukeboxcommunication and fast…
Great communication and fast delivery.very happy with my purchase
11 novembre 2024
Réponse de Tadhg O'Connor Ltd.
Hi,
Thank you for your wonderful review! We're so glad you were pleased with the communication and fast delivery. Enjoy your purchase, and we hope to serve you again soon.
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi,
Thank you for your feedback, and we’re truly sorry for any inconvenience caused. If a product is not readily available in our warehouse, it is listed on our website as 'Available to order,' meaning we place an order with our suppliers after your purchase. Unfortunately, in this instance, we were informed by our supplier that the item was no longer available, leaving us no choice but to issue a refund.
We apologise for the disappointment and are working to improve communication around stock availability. Please feel free to reach out if you have any further concerns.
Regards,
Michael.
I ordered a Kamado rotisserie for a…
I ordered a Kamado rotisserie for a gift two weeks ago and it never arrived. I called after 4 days and was told it had been put away for winter but I would hear back when they could get to the warehouse to grab it. Now another 4 days- guess I will call again. And they have had my money for 2 weeks.
Updated Review 11.25.24 --- actually Michael, you are incorrect. I heard nothing about my order for 6 days after I placed the order and so I called and you answered, as a matter of fact. You told me at that time that you apologized but no one had yet gone to the warehouse to confirm that you may still have a rotisserie to sell. I was told, by you on the 14th that I would hear a response "shortly", of which no one contacted me via email, phone -- nothing. I then wrote the review because, as I told you on the phone on the 14th, that it was a birthday gift and the birthday was the 14th. And then lo and behold, with no notice from anyone at Tadhg O'Connor, a box was delivered on 19 November (Tuesday) that was the rotisserie. So very sorry to call you out on this, but I too own a business and I am so appreciative of others being aware of their customers as I try to be. So let that set the record straight.
6 novembre 2024
Réponse de Tadhg O'Connor Ltd.
Hi Nancy,
Thank you for taking the time to leave your feedback. I’ve reviewed your order and can confirm that the Kamado rotisserie was successfully delivered by DPD on 19th November 2024.
When you placed your order on 8th November, we informed you of a delay due to the item being stored for the winter season. We did our best to expedite the process, and the item was delivered within 7 working days as promised.
We apologise if this caused any inconvenience and appreciate your patience. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Regards,
Michael.
I was so impressed with my order i went…
I was so impressed with my order i went online Friday evening bought 2 items and received them very fast thank you for excellent service
5 novembre 2024
Réponse de Tadhg O'Connor Ltd.
Hi Mary,
Thank you so much for your kind review! We're delighted to hear you were impressed with your order and the speedy delivery. Providing excellent service is always our top priority, and it's wonderful to know we hit the mark for you. We look forward to serving you again soon!
Regards,
Michael.
Very fast delivery
Very fast delivery, my order was cheaper than everywhere else , I will definitely shop here again
6 novembre 2024
Réponse de Tadhg O'Connor Ltd.
Hi Emma,
Thank you for your fantastic review! We're thrilled to hear you were happy with our fast delivery and competitive pricing. It’s great to know you’ll be shopping with us again – we look forward to your next visit! 😊
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Guy,
Thank you for your wonderful feedback! We’re so pleased to hear you enjoyed our customer service and fast delivery. Your support means a lot to us, and we can’t wait to serve you again soon!
Regards,
Michael
Réponse de Tadhg O'Connor Ltd.
Hi Rena,
Thank you for your kind review! We're glad to hear the product met your expectations and arrived promptly. Providing great service is what we strive for, and we’re thrilled to have delivered for you. Looking forward to your next visit! 😊
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Una,
Thank you for your fantastic feedback! We’re so pleased to hear you were happy with our customer service and fast delivery. We truly appreciate your support and look forward to serving you again soon! 😊
Regards,
Michael
Réponse de Tadhg O'Connor Ltd.
Thank you, Laimis, for the fantastic 5-star review! We're thrilled to hear your appreciation. If there’s anything more we can do to make your experience even better, just let us know. Thanks again for choosing us!
Regards,
Michael.
Was sent the wrong product and still…
Was sent the wrong product and still waiting for it to be picked up and exchanged.
30 octobre 2024
Réponse de Tadhg O'Connor Ltd.
Hi Richard,
Thank you for your feedback, and we apologise for the inconvenience caused.
After checking the tracking, I can confirm that the item has now been collected. Unfortunately, the initial collection was delayed last week due to an Eircode issue with the courier, which was beyond our control.
Your replacement is now on its way and should arrive tomorrow with DPD. We truly appreciate your patience, and if you feel inclined to review your experience after the delivery, we would be very grateful. Please don’t hesitate to reach out if there’s anything more we can assist you with.
Regards,
Michael.
Fast Delivery good product
28 octobre 2024
Réponse de Tadhg O'Connor Ltd.
Hi Paul,
Thank you so much for your positive feedback! We're thrilled to hear you were pleased with the fast delivery and the quality of our product. Providing a smooth experience is always our goal, and it’s great to know we met your expectations.
If there's anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again!
Regards,
Michael.
Very happy
Whilst they didn’t have what I ordered in stock my money was refunded promptly. I then ordered a different item and was very happy with this purchase. Delivery was exactly as promised
17 octobre 2024
Réponse de Tadhg O'Connor Ltd.
Hi Margaret,
Thank you for your kind review! We're pleased to hear you were happy with your purchase and our service. We always strive to keep our customers informed and ensure a smooth process, even when an item is unavailable. We're delighted the replacement item met your expectations, and we look forward to serving you again soon.
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Neil,
Thank you for the fantastic feedback! We’re thrilled to hear you enjoyed our prices, communication, and delivery service. Providing a seamless experience is important to us, and we’re glad it all came together for you. Looking forward to serving you again soon!
Regards,
Michael.
Ordered the wrong size online rang the…
Ordered the wrong size online rang the office Monday and they changed it straight away
19 octobre 2024
Réponse de Tadhg O'Connor Ltd.
Hi James,
Thank you for your review! We're glad we could quickly assist with adjusting your order. Our team is always here to help make things right, and we’re pleased to hear everything went smoothly. Don’t hesitate to reach out if you need anything else!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi John,
Thank you for the wonderful feedback! We’re delighted to hear that you found our service accommodating and responsive. Providing a seamless experience is our goal, and it's great to know we delivered on that for you. Looking forward to assisting you again soon!
Regards,
Michael.
Well managed processing and delivery
Order to delivery time was below 4 days from limerick to galway 👍 , product (NHL 3.5, arrived intact and covered with a plastic sheet as is moisture sensitive) will be using again thanks to confidence in care.
19 octobre 2024
Réponse de Tadhg O'Connor Ltd.
Hi Ian,
Thank you for the fantastic review! We're so pleased to hear that our efficient processing and careful delivery met your expectations. Ensuring your product arrived promptly and in perfect condition is a priority for us, especially with moisture-sensitive items. We look forward to serving you again—thank you for your confidence in our service!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Diarmuid,
Thank you for your review! We're so pleased to hear that everything was just as described and that your delivery was prompt. We aim to provide a smooth and reliable experience, and it’s great to know we delivered on that. Hope to see you again soon!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi,
Thank you for your great review! We're delighted you had a positive experience with us. Your feedback means a lot, and we look forward to continuing to provide top-notch service. See you again soon!
Regards,
Michael.
Excellent customer service
There was an issue with the product received. The customer service in resolving the issue was excellent. Quick and efficient.
10 octobre 2024
Réponse de Tadhg O'Connor Ltd.
Hi Eileen,
Thank you for your kind words! We’re sorry to hear there was an issue with your product, but we’re delighted that our customer service team was able to resolve it quickly and efficiently. We pride ourselves on delivering excellent customer service, and your feedback helps us continue to improve. Thank you for taking the time to leave a review!
Regards,
Michael.
Great service fast delivery
3 octobre 2024
Réponse de Tadhg O'Connor Ltd.
Hi,
Thank you for your kind review! We're thrilled to hear you were happy with our service and delivery speed. Thanks for taking the time to share your feedback—we look forward to assisting you again in the future!
Regards,
Michael.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.