This is customer service at its Irish best. Ordered items online (great website experience) - confirmation received - got an email about an hour later “would I accept a substitute for an out of stock... Voir plus
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Can’t speak highly enough of Ethan, Brian & many more @ Tadgh O’Connors in my recent dealings with this business. Deliveries were timely & efficient it was an absolute pleasure to deal with them. Th... Voir plus
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I have emailed customerservice and info on Sunday, and Tuesday and still no reply. I have also reached out to Eoin O’Conner on LinkedIn today in hope to bring this to his attention over message to add... Voir plus
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1st online purchase of a mattress. Unfortunately the 1 I ordered was not in stock, but it was replaced within 24 hours with a different model from same manufacturer as we agreed. My credit card was... Voir plus
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À propos de l'entreprise
- Marché de matériaux de construction
- Magasin d'articles de salle de bains
- Magasin de meubles de chambre à coucher
- Grossiste en appareils électriques
- Magasin d'accessoires hardware
- Magasin de matériel de plomberie
À propos de Tadhg O'Connor Ltd.
Écrit par l'entreprise
Tadhg O'Connor Ltd is a prominent Builders Providers and Home Improvement Centre, serving as one of Munster's leading establishments. With a legacy of 45 years, this family owned and operated company has been an integral part of West Limerick's business landscape. In 1978, Tadhg O'Connor Senior, a teacher at the time, recognized an untapped market in Rathkeale for a Builders Providers store. Embracing the challenge, he embarked on this endeavor, and the rest is history.
Building upon the foundation laid by their father, Tadgh’s sons now lead this family business and have embraced the opportunity to steer the company to new heights. Their ambitious vision and passion for innovation shape the company's present and future. Through unwavering dedication and hard work, Tadhg O'Connor Ltd have expanded over the years to three stores. Two builders’ providers outlets in Rathkeale and Newcastle West which include garden Centre's, as well as a state-of-the-art Furniture & Electrical showroom spanning 40,000 square feet in Rathkeale.
Community engagement is ingrained in O'Connor's business ethos. Alongside providing employment to nearly 100 individuals across our three stores, we have consistently supported local charitable, social, and sporting organizations, a commitment that will endure. At Tadhg O'Connor Ltd, our knowledgeable team sets us apart, consistently delivering a friendly and reliable service that goes above and beyond for our customers.
Our company mantra, "From Foundations to Furnishings," aptly reflects our ability to cater to a diverse range of needs, whether for professional builders, tradespeople, or home DIY enthusiasts. Our stores offer an impressive selection of goods, guaranteeing satisfaction from the moment you mark out your foundations to the day you settle in and rest your head on a pillow.
Proudly affiliated with Topline, Ireland's largest DIY buying group, we can provide competitive prices and a wide array of products to our local community and beyond. Topline, operated by Amalgamated Hardware PLC, stands as the leading DIY/Building Materials Buying group in Ireland, comprising over 90 affiliated members who independently own and operate more than 160 stores nationwide.
A significant milestone for our company occurred in 2020 when, after 42 years of brick-and-mortar operations, we made the decision to establish our online presence. Under the guidance of our accomplished marketing and e-commerce manager, Michael Sheehan, our team successfully developed a fully functional e-commerce website. This platform enables us to showcase our complete range of products and services to customers across Limerick and beyond.
Currently, we offer over 12,000 products online, serving customers in all 26 counties of the Republic of Ireland. Our nationwide delivery service ensures swift access to our products, complemented by a same day "Click & Collect" option. Rest assured, our dedicated e-commerce team guarantees a seamless shopping experience, mirroring the quality service you would receive at our physical stores. As we continue to innovate, we have several major projects in the pipeline, ensuring that we stay at the forefront of technology and advancements in our field.
Coordonnées de contact
New Line, Rathkeale, Co. Limerick, V94NT99, Limerick, Irlande
- 06964386
- customerservice@toc.ie
- www.toc.ie
4,4
Excellent
432 avis
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A répondu à 100 % de ses avis négatifs
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Réponse de Tadhg O'Connor Ltd.
Hi James,
We're thrilled to hear you were pleased with our service and speedy delivery. Your satisfaction is our top priority, and we look forward to assisting you again in the future.
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Tom,
We're glad to hear you were pleased with our service. If there's anything else we can assist you with in the future, don't hesitate to get in touch!
Regards,
Michael.
Very prompt and efficient service.
5 octobre 2024
Réponse de Tadhg O'Connor Ltd.
Hi Jacinta,
Thank you for your kind words! We're delighted to hear that you were happy with our prompt and efficient service. We look forward to assisting you again in the future!
Regards,
Michael.
The sofa that I bought is beautiful and…
The sofa that I bought is beautiful and with great quality! Very good experience with the customer service.
4 octobre 2024
Réponse de Tadhg O'Connor Ltd.
Hi Tatiana,
Thank you so much for your kind words! We're thrilled to hear that you love your new sofa and had a great experience with our customer service team. It's always our goal to provide both quality products and excellent service. If you need anything else, don't hesitate to reach out. Enjoy your beautiful new sofa!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi,
Thank you for your feedback! We're glad to hear you received the exact product and that the delivery was quick. If you need any further assistance or have more questions, feel free to reach out. We appreciate your business!
Regards,
Michael.
will be back
great company got my order in no time and it is great made of good material wi ll shop again
28 septembre 2024
Réponse de Tadhg O'Connor Ltd.
Hi James,
Thank you so much for your kind words! We're thrilled to hear that you were happy with your order and the quality of our products. It’s always great to know that our efforts to deliver quickly are appreciated. We look forward to welcoming you back for future orders!
Regards,
Michael.
Friendly helpful staff
16 septembre 2024
Réponse de Tadhg O'Connor Ltd.
Hi Anthony,
Thank you for your kind words! We're delighted to hear that you found our staff friendly and helpful. Providing great service is our top priority, and it's wonderful to know that we met your expectations. We look forward to assisting you again in the future!
Regards,
Michael.
Prompt no fuss delivery
23 septembre 2024
Réponse de Tadhg O'Connor Ltd.
Hi Geraldine,
Thank you so much for your 5-star review! We're thrilled to hear you were happy with the prompt and hassle-free delivery. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again.
Regards,
Michael.
Top class customer service
Top class customer service, even packaged item and sent via courier at no extra cost.
18 septembre 2024
Réponse de Tadhg O'Connor Ltd.
Hi John,
Thank you for your wonderful feedback!
We’re delighted to hear that you were pleased with our customer service. Going the extra mile to ensure your items are securely packaged and delivered swiftly is all part of the service we strive to offer. If you ever need anything else, don’t hesitate to reach out!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Daniel,
Thank you for your review! We’re glad to hear you’re happy with the fast delivery, quality, and price. Your satisfaction is our priority, and we appreciate your kind words. If you need anything in the future, we’re here to help!
Regards,
Michael.
Small table fridge
Ordered on Sunday a small table fridge on-line and delivered on Tuesday. Great service
8 septembre 2024
Réponse de Tadhg O'Connor Ltd.
Hi,
Thank you so much for your review! We're thrilled to hear that you were pleased with the prompt delivery of your small table fridge. Our goal is to provide fast and reliable service, and it's great to know we met your expectations. If you ever need anything else, feel free to reach out!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi David,
Thank you so much for your kind words! We're glad to hear you found our service responsive and helpful. It was a pleasure assisting you, and we're always here if you need anything else!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Paul,
Thank you for your positive feedback! We're glad to hear you had a great experience with our customer service and that we were able to assist you promptly. We look forward to serving you again!
Regards,
Michael.
Friendly n helpful staff good selection…
Friendly n helpful staff good selection of products. Paints section very good and Trevor so helpful and excellent at his job very knowledgeable and helpful and a very pleasant guy👌
16 août 2024
Réponse de Tadhg O'Connor Ltd.
Hi Jane,
Thank you so much for your kind review! We're delighted to hear that you found our staff friendly and helpful, and that you were pleased with our selection of products. It's fantastic to know that Trevor made such a positive impression—I'll be sure to pass along your compliments to him. We're always here to help, so if you need anything else, don't hesitate to visit us again. Thanks for choosing us!
Regards,
Michael.
The website does not link stock level…
The website does not link stock level to their items, as if I knew they would not be in stock, I would have researched alternatives, also the delivery time needs to be shown on their website as it also affects decision(s) on what to choose. So if you are not in a hurry, it is a very good website. Great staff.
19 août 2024
Réponse de Tadhg O'Connor Ltd.
Hi George,
Thank you for sharing your feedback with us. We truly appreciate your comments as they help us improve our service.
I wanted to clarify that our website does display stock availability and estimated delivery times for each item to assist customers in making informed decisions. However, in your case, the products you selected on 19/08 were from our Furniture & Electrical store, which is exclusively available for collection at our Rathkeale store as stated in the T&Cs and at displayed when you add the items to your shopping cart. Since you chose a Newcastle West pickup, we needed to transfer the stock to that location, which resulted in a slight delay. We kept you informed throughout this process, and I hope this clarifies the 24-hour delay you experienced.
We’re glad to hear that you found our staff helpful, and we appreciate your understanding. Thanks again, George, for choosing to shop with us.
Regards,
Michael.
The delivery was extremely prompt
The delivery was extremely prompt, and the whole process was very professionally handled
11 août 2024
Réponse de Tadhg O'Connor Ltd.
Hi Michael,
Thank you so much for your feedback! We're thrilled to hear that you had a great experience with our prompt delivery and professional service. Your satisfaction is our top priority, and we look forward to serving you again soon!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi,
Thank you for your feedback! We're glad to hear that you were satisfied with the fast delivery and that the product met your expectations. If you have any other needs in the future, we're here to help!
Regards,
Michael.
Réponse de Tadhg O'Connor Ltd.
Hi Svetlana,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service. Your feedback means a lot to us, and we're here to help anytime you need it. Looking forward to serving you again!
Regards,
Michael.
Super Service
Can’t speak highly enough of Ethan, Brian & many more @ Tadgh O’Connors in my recent dealings with this business. Deliveries were timely & efficient it was an absolute pleasure to deal with them.
Thank you
Mary Breen
14 août 2024
Avis spontané
Réponse de Tadhg O'Connor Ltd.
Hi Mary,
Thank you so much for your kind words and glowing review! We're thrilled to hear that you had a great experience with Ethan, Brian, and the team at Tadhg O’Connors. Providing timely and efficient service is what we strive for, so it’s wonderful to know we hit the mark. Your feedback means a lot to us, and we’re delighted that we could make your experience a positive one. Thank you for choosing us—we look forward to serving you again in the future!
Regards,
Michael.
Items ordered easily online over the…
Items ordered easily online over the weekend arrived 2 days later. Simple, fast, efficient service- well done Tadhg O'Connor Ltd.
4 août 2024
Réponse de Tadhg O'Connor Ltd.
Hi Eileen,
Thank you so much for your kind review! We're thrilled to hear that your experience with Tadhg O'Connor Ltd. was simple, fast, and efficient. Providing quick and reliable service is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future!
Regards,
Michael.
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