The communication is absolutely fantastic! The products are excellent( as are the offers!) the only downside for me is the delivery time - took a very long time to reach the Isle of Man 🇮🇲 packagin... Voir plus
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Dispatch of my order took a long time {11 working days), therefore not an ideal place to order from if item is required urgently. Reply to email enquiring when item would be sent was very quick. Packa... Voir plus
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Love the buxton greedy gannet haynet, really made a difference to feeding hay to my greedy coblet! Instead of pulling and guzzling his hay down at the same time he now takes his time chewing so his ne... Voir plus
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I have been a customer of TOTC for a number of years now. The service has always been excellent and they have gone the extra mile to source me items, and get them to me at short notice. They have give... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Top Of The Clops - For You and Your Horse. We are a small independent business, passionate about all things equestrian. We opened our online tack shop in January 2016, so you can trust and count on us as an established small family run business always here for you and your horse. We are a BETA Retail member so you can be confident of our quality offer.
Coordonnées de contact
The Keep, Creech Castle,, TA12DX , Taunton, Royaume-Uni
- 07708 842362
- info@topoftheclops.co.uk
- www.topoftheclops.co.uk
4,4
Excellent
122 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Highly recommend
A great company to deal with. Communication was fabulous and really happy with the product. Would highly recommend
18 décembre 2025
Avis spontané
Réponse de Top Of The Clops
Hello Nicki thank you so much for your review - so glad you were pleased with everything
Ordered off them great communication…
Ordered off them great communication accompanying with faster delivery that was needed .
Verry good at keeping uptodate with tracking info and updates .
Item arrived well packed and perfect . Recommend 100%
16 décembre 2025
Avis spontané
Réponse de Top Of The Clops
Thank you so much for your review. So pleased you were happy with everything.
Item not received
Took over a week to post out, said they were sending next day delivery, item hasn’t arrived a further week on, which they are aware of but they are not answering phone or responding to messages. They use Evri so beware. Poor customer service.
3 décembre 2025
Réponse de Top Of The Clops
Hello Adele. Thank you for your review and our communications about this.
Our website terms and conditions, the icon on each product description on our website and the email confirmation email all state that orders can take up to 10 working days to be delivered but it’s often quicker. Your order was placed on Sunday 23rd November and we posted it 8 working days later next day delivery which then should have arrived with you in our stated timescales.
Unfortunately there were then courier issues which we apologised for and we offered you a replacement or refund and you asked for a refund. We refunded you on the 10th December when you asked for this and explained you could keep the rug for free when/if it arrived as an apology.On the 16th December the rug arrived with you. We hope this is a good product for your horse.
We also gave you a £5 off gift voucher and a discount code to use on future orders as an apology for the delays.
We do use Evri as well as Royal Mail and ParcelForce depending on the buyers location, package size and weight. We occasionally have some packages with all couriers go missing especially in December due to increased demand but we will always do our best to refund or replace for customers.
We hope you will shop with us again.
Thanks
Réponse de Top Of The Clops
Thank you for your review - so glad you are happy with the service and item
A lovely company
A lovely company - amazing communication, great products and a great choice of products. Would recommend to everyone.
1 décembre 2025
Avis spontané
Réponse de Top Of The Clops
Thank you for your review Stacey - so pleased you were happy with everything
excellent service
22 novembre 2025
Réponse de Top Of The Clops
Thank you for your review Angela - so pleased you are happy with everything
Réponse de Top Of The Clops
Thank you for your review Alex, so glad you were happy with the communication
Réponse de Top Of The Clops
So pleased you were happy. Thank you for your review
Love the buxton greedy gannet haynet
Love the buxton greedy gannet haynet, really made a difference to feeding hay to my greedy coblet! Instead of pulling and guzzling his hay down at the same time he now takes his time chewing so his net lasts alot longer! The net is woven rather than knotted so it's kind on teeth too! Highly recommend and great company to deal with too!
5 octobre 2025
Avis spontané
Réponse de Top Of The Clops
Thank you so much for your review - so glad you found the nets useful
Réponse de Top Of The Clops
Thank you so much for your review. So glad you were happy with your order and the price
Excellent service and communication…
Excellent service and communication with super fast delivery
Great quality products ordered.
Would definitely recommend
12 août 2025
Avis spontané
Réponse de Top Of The Clops
Thank you so much Leanne for your review, so please me you were pleased with everything
Réponse de Top Of The Clops
Thank you so much Nicola for your review, so please me you were pleased with everything
Réponse de Top Of The Clops
Thanks so much for your review - glad you are happy with your fly mask
As usual excellent customer service
As usual excellent customer service. Reliable and would recommend.
22 juillet 2025
Réponse de Top Of The Clops
Thanks for the review Jean - glad you are happy with everything
3 fly rugs
Ordered 3 fly rugs. They were honest that they didn’t have them all in stock but they would be arriving soon and would dispatch as soon as they had.
They arrived in good time, I was updated when they were posted. Super helpful the whole way
15 mai 2025
Avis spontané
Réponse de Top Of The Clops
Thanks so much for your review - so pleased you are happy with everything
Réponse de Top Of The Clops
Thanks for your review - so pleased you are happy with it
Service is fab quick delivery they…
Service is fab quick delivery they communicate with you so you know what's going on prices and selection off items is spot one used them quite a few times now
1 avril 2025
Avis spontané
Réponse de Top Of The Clops
Thank you so much for your review - so glad you have been happy with us multiple times
Even though the rug was out of stock…
Even though the rug was out of stock several times they gave discount as a sorry
9 avril 2025
Réponse de Top Of The Clops
Thanks penny for the review
Fly mask detachable nose
I'd received the pony mask and needed a cob size for the other one, they were out of stock, they took payment for a cob one and sent it straight out, can't ask for better service than that
4 avril 2025
Réponse de Top Of The Clops
Thank you so much for your review, so pleased you are happy with everything
Delivery Slow
Ordered a couple of times from this company. Only thing that let's it down is the 3 weeks delivery
22 mars 2025
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