Broken lead rope, cannot be used, clip to attach completely snapped off, when arrived last week. So sad, lovely headcollar, useless lead rope to clarify, the company has been very good and will send a... Voir plus
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Lisez les avis des autres
Dispatch of my order took a long time {11 working days), therefore not an ideal place to order from if item is required urgently. Reply to email enquiring when item would be sent was very quick. Packa... Voir plus
L'entreprise a répondu
The communication is absolutely fantastic! The products are excellent( as are the offers!) the only downside for me is the delivery time - took a very long time to reach the Isle of Man 🇮🇲 packagin... Voir plus
L'entreprise a répondu
Love the buxton greedy gannet haynet, really made a difference to feeding hay to my greedy coblet! Instead of pulling and guzzling his hay down at the same time he now takes his time chewing so his ne... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Top Of The Clops - For You and Your Horse. We are a small independent business, passionate about all things equestrian. We opened our online tack shop in January 2016, so you can trust and count on us as an established small family run business always here for you and your horse. We are a BETA Retail member so you can be confident of our quality offer.
Coordonnées de contact
The Keep, Creech Castle,, TA12DX , Taunton, Royaume-Uni
- 07708 842362
- info@topoftheclops.co.uk
- www.topoftheclops.co.uk
4,5
Excellent
123 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Top Of The Clops
Thank you for your review - we are glad you were happy with your experience
Great little rug for a reasonable…
Great little rug for a reasonable price. Good and fast communication from them when I hadn’t received delivered notification from Evri.
4 octobre 2024
Réponse de Top Of The Clops
So glad we were able to provide details of where the parcel had been left and that you were happy with the rug. Thanks so much for your review
Réponse de Top Of The Clops
Thank you for your review - so glad you were happy with your experience
Order experience
Goods arrived, they were good value,easy to order, however I would say delivery a little slow.
6 juillet 2024
Can highly recommend Top of theClops
Can highly recommend Top of the Clops. Good service , fabulous product absolutely no negatives at all. Exactly the type of honest on line shopping one expects. Thank you
4 juillet 2024
Réponse de Top Of The Clops
Thank you so much for your review - we are so glad that you were happy with your experience and we hope you shop with us again.
New to TOTC.
New to TOTC but will be purchasing in future.
Communication and support was outstanding.
Brilliant customer service and lovely products and good prices.
12 juin 2024
Avis spontané
Réponse de Top Of The Clops
Thank you so much for your review - we are so glad that you were happy with your experience and we hope you shop with us again.
Réponse de Top Of The Clops
Thanks so much for your review Bridget - so glad you are pleased with everything
Perfect in every way.
Excellent service, the product (light up lead rope) was ordered as a last minute gift and the Top of the Clops team ensured that it was dispatched swiftly. The product itself was exactly as expected. Will definitely be ordering from Top of the Clops again.
20 décembre 2023
Réponse de Top Of The Clops
Hello Emma, so pleased you were happy with the gift and that it reached you in time for Christmas. Thanks for the review
Hi I didn't give a top rating because…
Hi I didn't give a top rating because my order was delayed ,I was informed of this.
1 décembre 2023
Réponse de Top Of The Clops
Hello thanks so much for your review and we were glad we could keep in touch about the delay and that you were happy with your order once it was with you.
Necklace
I received my beautiful necklace from you , I am so happy with it . It look great when worn and friends comment on I tell them I got it from top of the clops, it’s nice to see something different and unique great job ❤️
7 novembre 2023
Avis spontané
Réponse de Top Of The Clops
Thank you so much for your review Andrea. We are so pleased that you are happy with your necklace
Sizing could be better
Sizing could be better. They are very well shaped so would fit an 8.5 well but the support and heels are in wrong place for a foot smaller yet are supposed to fit a range of sizes.
24 octobre 2023
Réponse de Top Of The Clops
Hello - thank you so much for your feedback and from purchasing from our small business. We will pass this onto Woof Wear who design and make these socks. Thanks for the review and for sharing your thoughts.
Great service from lovely lady Katie
Great service from lovely lady Katie. Products packed really well & very pleased with what we purchased
14 août 2023
Réponse de Top Of The Clops
Thank you so much for your review and for purchasing from our small business
Avoid!
Avoid!
I bought 3 items from Top of the Clops at the start of July.
One was promised ‘in a few weeks’, the others arrived ok (albeit later than promised). I contacted them to ask about the last item on the 3rd August and they didn’t respond, so 10 days later I felt I had to raise a case via PayPal to get a refund.
The vendor approved the refund on PayPal on the 13th August. PayPal closed the case once the refund was approved. Today I’ve had an email from PayPal saying that the refund transaction failed.
I now have no item and no money to buy a new one.
3 juillet 2023
Avis spontané
Réponse de Top Of The Clops
Hello I’m so sorry for not being able to fulfill the order for all three items and for the failed transaction. However I’m glad we were then able to resolve this by re-issuing the refund for the missing item.
Took months, updated amazingly
Once I had ordered I was told my item was out of stock and I had to wait some months for it to be produced and sent to the company again before being sent out to me. However, I was updated BRILLIANTLY on WhatsApp, given lots of opportunity to get a refund or wait. I waited some months and when it did arrive it was perfect item.
14 juillet 2023
Avis spontané
Réponse de Top Of The Clops
Thank you so much for your review Jasmine - sorry for the delay and we are glad when the order reached you that you were happy with it.
Very comfy would buy again
25 mai 2023
Réponse de Top Of The Clops
Thanks so much for your review Trudy - glad you are happy with the order
Quality products
Gorgeous socks, great company with good customer service.. And they are donating a % of their sales to Munchkins Miniature Shetland Rescue who are very close to my heart..💜x
2 avril 2023
Réponse de Top Of The Clops
Thank you so much for your review. So glad you were pleased with the socks and the customer service
Réponse de Top Of The Clops
Thanks for your review Marie - we are really pleased you are happy with everything
Love the products and very quick…
Love the products and very quick delivery. Thank you so much .Will definitely order again!
27 janvier 2023
Réponse de Top Of The Clops
Thank you so much for your review - so glad you are happy with your experience with us
Réponse de Top Of The Clops
Thanks for your review. So glad you love your Woof Wear socks !
Excellent Shopping Experience
Excellent customer service and communication about my order. Exceptionally helpful.
17 janvier 2023
Réponse de Top Of The Clops
Thanks so much for your review and so glad you have been happy with the service. We hope to see you buying from us again.
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