Broken lead rope, cannot be used, clip to attach completely snapped off, when arrived last week. So sad, lovely headcollar, useless lead rope to clarify, the company has been very good and will send a... Voir plus
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Lisez les avis des autres
Dispatch of my order took a long time {11 working days), therefore not an ideal place to order from if item is required urgently. Reply to email enquiring when item would be sent was very quick. Packa... Voir plus
L'entreprise a répondu
The communication is absolutely fantastic! The products are excellent( as are the offers!) the only downside for me is the delivery time - took a very long time to reach the Isle of Man 🇮🇲 packagin... Voir plus
L'entreprise a répondu
Love the buxton greedy gannet haynet, really made a difference to feeding hay to my greedy coblet! Instead of pulling and guzzling his hay down at the same time he now takes his time chewing so his ne... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Top Of The Clops - For You and Your Horse. We are a small independent business, passionate about all things equestrian. We opened our online tack shop in January 2016, so you can trust and count on us as an established small family run business always here for you and your horse. We are a BETA Retail member so you can be confident of our quality offer.
Coordonnées de contact
The Keep, Creech Castle,, TA12DX , Taunton, Royaume-Uni
- 07708 842362
- info@topoftheclops.co.uk
- www.topoftheclops.co.uk
4,5
Excellent
123 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The brushes weren't quite as robust as…
The brushes weren't quite as robust as was expected and would have preferred a colour choice, rather than a lottery. Otherwise acceptable
3 janvier 2023
Réponse de Top Of The Clops
Thanks so much for your review of the Haas Curry Combs. We appreciate the feedback on colour choices and will update this.
Very prompt and great customer service
Order arrived as specified, quickly and well packaged. Emailed with a query and Katie replied within half an hour. Excellent customer service and would recommend.
15 décembre 2022
Avis spontané
Réponse de Top Of The Clops
Thanks so much for your review Charlotte. We hope you love the EquiDiscs
Réponse de Top Of The Clops
Thanks so much for the review Fiona, glad you liked your Woof Wear Socks
not arrived yet
5 décembre 2022
Réponse de Top Of The Clops
Hello. Thank you so much for leaving the review. We received your order on the 18/22/25 and we dispatched your order on the 24/11/22 within our delivery timescales. We normally post Royal Mail but due to strikes we switched to Evri.
As soon as we saw this review, we tracked your parcel and could see it was showing as
not moving on the Evri tracking, we then got in touch with you on what’sApp to discuss. We corresponded with the Evri local depot. They confirmed it is lost so we provided you with a replacement and dealt with Evri ourselves.
As a retailer it’s our responsibility to provide you with the goods and it’s not your fault if the courier makes an error.
We kept you updated by WhatsApp until this was resolved.
You kindly emailed us to confirm safe receipt of the replacement and you were happy with this outcome.
Thanks
Katie
Lovely Xmas outfit for my pony can’t…
Lovely Xmas outfit for my pony can’t wait to put it on her !
6 décembre 2022
Réponse de Top Of The Clops
Hello. Thanks so much for your order. Hope your pony loves her Christmas items.
Réponse de Top Of The Clops
Hello Sarah. Thanks for the review. So glad you liked the product and were happy with the communication.
Fast and efficient service and had a…
Fast and efficient service and had a personal touch.
22 octobre 2022
Réponse de Top Of The Clops
Hello Thank you so much for your review. We are glad you were happy and liked the personal touch.
Great service!!
7 octobre 2022
Réponse de Top Of The Clops
Thanks so much for your review Kate. Glad you were happy with the service.
Super service
Super service, post was on strike. I was contacted immediately, offered a refund or was I happy to wait for package to arrive. Package arrived and is great!
9 septembre 2022
Réponse de Top Of The Clops
Thanks so much Serena for the review. So sorry about the postal strikes and that you were happy with your products.
Excellent quality and Value.
Great service, goods are of good quality, fit well and affordable.. bought several outdoor rugs and they’ve been exceptionally good quality and lasted “still being used”
Top of the clops is my first go to company for things I need for my horses.
26 août 2022
Avis spontané
Réponse de Top Of The Clops
Thanks so much for your review. So glad you are happy with the rugs and that they have lasted well.
Very slow service
Very slow service, ordered on 16th June. Currently the 29th and still no parcel.
29 juin 2022
Réponse de Top Of The Clops
Hello. Thank you for your review. We can see from the Royal Mail tracking that this arrived on the 30/06/22. This was the 10th working day after your order which is our maximum specified time frame for deliveries as shown on our website. However often we are much quicker that the 10 working days and we are sorry for this delay.
Thanks Katie
Great service
had an initial miscommunication but shop could not have been more helpful in resolving the issue
24 juin 2022
Réponse de Top Of The Clops
Thanks for the review Judith. So glad we were able to sort things out and you were pleased with the end result.
Disappointed
Disappointed to say the order took over a couple a weeks for it to be dispatched and then just to make things worse the post office decided to to take a couple of days to deliver it a few miles down the road, complete joke
24 mai 2022
Just what’s needed
Very quick delivery. Parcel was packed very well and securely . Happy to purchase again from this small company.
23 mai 2022
Réponse de Top Of The Clops
Hello Heather. Thank you so much for your review. So pleased you were happy with the delivery speed and packaging.
Excellent service
13 mars 2022
Réponse de Top Of The Clops
Thanks Melanie for the review. So glad you are happy with us.
Réponse de Top Of The Clops
Hello BB. Thanks so much for leaving the review. We are so glad you are pleased with the service and that the rugs fitted well.
Equilibrium Exercise Wraps
Fantastic service. Product looks amazing. Thanks so much for getting them here swiftly 😊
24 février 2022
Réponse de Top Of The Clops
Thanks so much Rachel for leaving the review. We are really pleased you are happy
Great at keeping in touch re product
Great at keeping in touch re product. Brilliant customer service
8 février 2022
Réponse de Top Of The Clops
Thanks Emily, so glad you were happy with the service and product from us.
There was a delay as they were waiting…
Very helpful. There was a delay as they were waiting for stock to come in. I was kept informed and offered a refund but I was happy to wait and given a discount for the inconvenience.
20 janvier 2022
Réponse de Top Of The Clops
Thanks so much for your review.
We hope you love your product !
Good communication from this seller…
Good communication from this seller about update on delivery - it was a positive experience & I'd recommend this company to purchase from again! 5*
17 janvier 2022
Réponse de Top Of The Clops
Thank you so much for your review. We are glad you are happy with your experience with us !
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