I've used online marketing products before. But Total Merchandise is way better. Jessica Hickman was my Sales Advisor and assisted me thought the entire process from ording to ensuring my delivery... Voir plus
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Lisez les avis des autres
SBC Multiple order placed in July for promotional events. Found customer service and support brilliant from the onset. Quick and competative quotes and great attention to detail during the des... Voir plus
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I’ve been very impressed with Total Merchandise. We’d been let down by a previous supplier and contacted Total Merchandise on the off chance they could help. Isabelle C was brilliant to deal with. She... Voir plus
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We recently ordered some branded tote bags and Stainless Steel Bottles from Total Merchandise with assistance from Poppy S. Fair prices and the process was smooth - we were able to make adjustments... Voir plus
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À propos de l'entreprise
- Fournisseur de produits promotionnels
- Service de développement des affaires
- Services aux entreprises
- Magasin d'articles promotionnels
Écrit par l'entreprise
Total Merchandise is the UK's leading supplier of promotional products. We can offer your business a huge range of branded items, all ready and waiting to be printed with your logo. From mugs, bags and pens to lanyards, hats and wristbands, we've got everything your organisation needs to create unmissable brand awareness. We pride ourselves on the 5* experience we offer our customers, as demonstrated by our 2,000+ reviews!
Écrit par l'entreprise
Coordonnées de contact
Suite 1, The Centre, Colchester Business Park, CO4 9QQ, Colchester, Royaume-Uni
- 01376 509092
- info@totalmerchandise.co.uk
- www.totalmerchandise.co.uk
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent service
Excellent service!
I was a bit late on paying them due to some card trouble, and I when finally did I figured they're gonna push back the producing and shipping date
But amazingly we received the order on the date that I had asked! Thank you for your service! And thank you for being patient with me! ☆☆☆☆☆
3 avril 2026
Réponse de Total Merchandise
Thanks for the amazing review. Our team go above and beyond for every client, so we're delighted to hear that we were still able to meet your deadline. We hope you loved your merch and look forward to assisting you with your next order soon!
Réponse de Total Merchandise
We're delighted to hear it – thanks for the 5* review!
Excellent products and service
We have been using Total Merchandise for several years to produce conference merchandise and have always been impressed with their service and the quality of the products. Our Account Manager Liz is always very efficient and delivers great customer service. Thank you
2 avril 2026
Avis spontané
Réponse de Total Merchandise
Hi, Rachel – thanks for taking the time to review us. What amazing feedback! We always strive to offer our customers an impeccable service and we're delighted to hear that you've had such a great experience working with Liz.
Thanks for choosing us to be your promotional partner and we look forward to assisting you with another order soon.
Very happy with my experience of…
Very happy with my experience of working with Jessica to source my merchandise for my events. I continue to use Total Merchandise as my first choice for all my giveaway goodies. Keep up the great work!
30 mars 2026
Avis spontané
Réponse de Total Merchandise
Thank you, John, we're so pleased to hear it – and we're delighted to be your first-choice merch supplier! Jessica and the rest of the team look forward to assisting you with another order soon. And we hope your events are a fantastic success!
Great communication and execution
Great communication right from the start, the mock ups were super helpful and they executed my vision perfectly. I was in constant contact with Jessica Hickman who gave regular updates. We even received our order a day before expected, so very timely delivery.
26 mars 2026
Avis spontané
Réponse de Total Merchandise
Thanks for the 5* review and sharing your feedback, Azra. We always aim to exceed the expectations of our customers – and it sounds like Jessica did just that! Thanks for choosing us to be your promotional partner and we look forward to assisting you with your next order soon.
Great service
We have used Total Merchandise multiple times now and always had great communication, speedy delivery and great products.
Jess Hickman responds to emails so quickly and we have never had an issue.
23 mars 2026
Avis spontané
Réponse de Total Merchandise
Hi Megan – thanks for the 5* review! We pride ourselves on offering our customers a simple, fuss-free experience, and it sounds like Jess has delivered just that.
Thanks for taking the time to review us and we look forward to assisting you with your next order soon!
Great service from Charlotte
Great service from Charlotte - always a pleasure to deal with and is both patient and super helpful! It's much appreciated
26 mars 2026
Réponse de Total Merchandise
Thanks for the fantastic review, Jonathan. We're delighted to hear that your experience with Charlotte was so fantastic and will be sure to pass your comments on. Charlotte and the rest of the team look forward to assisting you with another order soon.
I had a great experience working with Isabelle
I had a great experience working with Isabelle. The whole process was smooth from start to finish? communication was clear, everything was handled efficiently, and the order arrived exactly as expected.
Really appreciate the professional and friendly service. Thanks again, Isabelle. I’ll definitely be returning for future orders!
26 mars 2026
Avis spontané
Réponse de Total Merchandise
Thank you, Ryan! We're so pleased to hear that Isabelle made the whole experience such a smooth and enjoyable one. Clear communication and efficient service are things we really pride ourselves on, and it's brilliant to know that came through from start to finish. We'll make sure Isabelle sees your lovely feedback. We look forward to welcoming you back for your next order!
Really pleased with our charity tote…
Really pleased with our charity tote bags orders from Total Merchandise. The bags went down really well at our recent events, with lots of positive comments. Our Account Manager, Chloe, always friendly and happy to help too. Thank you!
9 mars 2026
Réponse de Total Merchandise
It's wonderful to hear that the tote bags were such a hit at your events Hayley. We're also delighted that Chloe has been such a pleasure to work with, and we'll make sure she sees your kind words. We hope to support you and your charity with many more orders in the future!
Too slow and multiple emails to produce…
Too slow and multiple emails to produce what was quite simple, overly complicated and as a reukt took up far to much of my time.
24 mars 2026
Réponse de Total Merchandise
Thank you for your feedback, Robert. We're sorry to hear that your experience didn't meet your expectations. We always strive to make the process as straightforward as possible for our customers, and we appreciate that on this occasion it felt more time-consuming than you would have liked. As with all branded orders, the proofing process is an important step to ensure the finished product is exactly right, and our team worked hard throughout to accommodate your requirements and keep things moving. We're glad to hear that your mug order went smoothly, and we hope to have the opportunity to demonstrate the high standard of service that our many returning customers have come to expect. If you'd like to discuss your experience further, please don't hesitate to get in touch with us directly.
Fantastic service from Ellie Hall
Fantastic service from Ellie Hall, a credit to the company! Products arrived on time and as ordered, Ellie was so helpful with the ordering process.
24 mars 2026
Avis spontané
Réponse de Total Merchandise
We're so pleased to hear that Ellie made the ordering process such a positive experience and that everything arrived on time and as expected. She truly is a credit to the team, and we'll make sure she sees your kind words. We hope to work with you again in the future!
Great customer service
Great customer service and a really quick turnaround. Would highly recommend.
18 mars 2026
Réponse de Total Merchandise
We're really pleased to hear that you were happy with both the service and the turnaround time Victoria. We always aim to deliver on both fronts, so it's great to know we hit the mark. We hope to work with you again soon!
Just re-ordered more of our corporate…
Just re-ordered more of our corporate branded mints.
Great range of promotional products, ordering and getting the branding done is super easy, so is proof approval, they have it nailed and great personal communications end-to-end. I can recommend.
20 mars 2026
Réponse de Total Merchandise
Thank you, Tony! It's always great to hear from a returning customer, and we're delighted that the ordering, branding and proof approval process has been such a seamless experience for you. We work hard to make every step as straightforward as possible, so it's really pleasing to know that has come through. We look forward to receiving your next order!
Réponse de Total Merchandise
We really appreciate the time you have taken to leave us a five star review Lynne. We hope to work again with you in the near future.
Jessica Hickman
Jessica Hickman - Great Service
The service was great that we received, everything was delivered quickly and we are very happy with the products we ordered. We will definitely be using you guys again.
24 mars 2026
Réponse de Total Merchandise
Thank you, Laura! We're so pleased to hear that Jessica delivered such great service and that your products arrived quickly and to your satisfaction. We'll make sure she sees your lovely feedback. We look forward to working with you again in the future!
Excellent speedy service
Excellent, speedy service! Smooth process, very easy to use the website. The bags we we ordered went down a storm at our school event and the school staff and parents absolutely love them!
Highly recommend. We will definitely order through Total Merchandise again in the future.
19 mars 2026
Avis spontané
Réponse de Total Merchandise
Thank you for your wonderful feedback! It's brilliant to hear that the bags were such a hit at your school event and that staff and parents alike loved them - that's exactly the kind of result we love to hear about! We're also pleased to know that the website and order process made things nice and straightforward. We look forward to working with you again in the future!
Alice Ponting was exceptionally helpful…
Alice Ponting was exceptionally helpful in making sure our order reached our client on time despite the unforeseen circumstances caused by the Middle East war that caused some delays in shipment - she was efficient, warm and reassuring - this service is very much appreciated! X
23 mars 2026
Avis spontané
Réponse de Total Merchandise
Thank you, Jay! Navigating unexpected shipping disruptions is never easy, so we're really pleased to hear that Alice was able to keep things on track and ensure your order reached your client on time despite the challenges. Her calm and reassuring approach in situations like these is something we're really proud of, and it's wonderful to know it made such a difference. We'll make sure she sees your kind words. We hope to work with you again in the future!
On time delivery and decent quality
On time delivery and decent quality. Cost could be more competitive.
20 mars 2026
Réponse de Total Merchandise
Thank you, Vinay! We're pleased to hear that your order arrived on time and to a good standard. We appreciate your feedback on pricing - it's worth knowing that we offer a Price Match Guarantee, meaning that if you find the same product cheaper elsewhere, we'll match and often beat that price. You can find out more at totalmerchandise.co.uk/pages/price-match-guarantee. We hope to have the opportunity to work with you again and deliver a full five-star experience next time!
Fast and easy to work with
The team are very responsive and make it easy to order, approve and pay for items. We have used Total Merchandise for several years now for our conference materials and they always deliver. Highly recommended.
20 mars 2026
Avis spontané
Réponse de Total Merchandise
Thank you, Carole! It's wonderful to hear that we've been your trusted partner for conference materials over the years. We always aim to make the whole process as smooth as possible from start to finish, so it's really pleasing to know that has come through consistently. We look forward to supporting you with many more conferences to come!
Good quality product
Good quality product, easy to order and delivered on time, can't ask for more.
18 mars 2026
Réponse de Total Merchandise
Thank you, Mike! Quality products, a straightforward ordering process and on-time delivery is exactly what we strive for, so it's great to know we delivered on all fronts. We hope to work with you again soon!
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