I've used online marketing products before. But Total Merchandise is way better. Jessica Hickman was my Sales Advisor and assisted me thought the entire process from ording to ensuring my delivery... Voir plus
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Lisez les avis des autres
SBC Multiple order placed in July for promotional events. Found customer service and support brilliant from the onset. Quick and competative quotes and great attention to detail during the des... Voir plus
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I’ve been very impressed with Total Merchandise. We’d been let down by a previous supplier and contacted Total Merchandise on the off chance they could help. Isabelle C was brilliant to deal with. She... Voir plus
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We recently ordered some branded tote bags and Stainless Steel Bottles from Total Merchandise with assistance from Poppy S. Fair prices and the process was smooth - we were able to make adjustments... Voir plus
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À propos de l'entreprise
- Fournisseur de produits promotionnels
- Service de développement des affaires
- Services aux entreprises
- Magasin d'articles promotionnels
Écrit par l'entreprise
Total Merchandise is the UK's leading supplier of promotional products. We can offer your business a huge range of branded items, all ready and waiting to be printed with your logo. From mugs, bags and pens to lanyards, hats and wristbands, we've got everything your organisation needs to create unmissable brand awareness. We pride ourselves on the 5* experience we offer our customers, as demonstrated by our 2,000+ reviews!
Écrit par l'entreprise
Coordonnées de contact
Suite 1, The Centre, Colchester Business Park, CO4 9QQ, Colchester, Royaume-Uni
- 01376 509092
- info@totalmerchandise.co.uk
- www.totalmerchandise.co.uk
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Jessica Hickman provided amazing…
Jessica Hickman provided amazing service; Jess was so quick to respond to all my queries and processed my order promptly, giving me updates and going the extra mile to keep me informed. I am happy with the products provided too- I will use them again.
13 avril 2026
Avis spontané
Réponse de Total Merchandise
Hi Jess – thank you for the fantastic review of your experience with Jessica! We're so pleased to read your comments and she will be too.
Thanks for choosing us to be your promotional partner. Jessica and the rest of our team look forward to assisting you with another order soon.
Cuddly toys
We were delighted to receive the cuddly toys based on the cartoon mascot for our paediatric nurse-led transport service. From the moment they arrived, it was clear how thoughtfully they had been designed, with bright, friendly features that will immediately capture the attention of the children in our care. The quality of the toys is excellent and the communication from TM throughout the entire process.
21 mars 2026
Réponse de Total Merchandise
Thanks for the amazing review, Arlene – we really appreciate your comments. We're delighted to hear that you're so pleased with your cuddly toys and hope the children love them too!
Thanks for choosing Total Merchandise to be your promotional partner – we look forward to assisting you with another order soon.
Total Merchandise have not let us down…
Total Merchandise have not let us down in any way. They are reliable, the staff are efficient and friendly (especially Jessica who we mostly work with). The products are exactly what we need and are easy to personalise. Nothing happens until we are absolutely happy with every detail which is reassuring. We see no reason to look for another supplier.
20 avril 2026
Avis spontané
Réponse de Total Merchandise
Hi Nicola – what amazing feedback! Thanks for taking the time to review us. We always strive to offer our clients an experience that exceeds expectations, so are delighted to read your comments – we'll be sure to pass them onto our management team.
Thanks for choosing us to be your promotional partner – we look forward to assisting you with your next order soon.
Excellent products at an excellent…
Excellent products at an excellent price. Bought some branded bags for an international charity drive and very happy with the quality and the speed of delivery.
1 avril 2026
Réponse de Total Merchandise
Thanks for the 5* review, Dee – we're delighted to hear that you're so pleased with your finished tote bags. We hope your charity drive was a fantastic success and look forward to assisting you with another order of promotional products soon.
Great service
Great customer service, quick replies & helpful friendly service. Products arrived quickly and looked just as pictured.
14 avril 2026
Réponse de Total Merchandise
We're so pleased to hear it, Jo! Thanks for the 5* feedback of your Total Merchandise experience – we look forward to working with you on another order soon.
Excellent customer service and wide…
Excellent customer service and wide range of reasonably priced products
17 avril 2026
Réponse de Total Merchandise
Thanks for the brilliant review, Heidi!
We really appreciate your feedback and look forward to assisting you with another order of promotional products soon.
TM are always reliable and create the…
TM are always reliable and create the best branded products for events. Alice is the best point of contact and is sure responsive!
14 avril 2026
Avis spontané
Réponse de Total Merchandise
We're so pleased to hear it, Maisie! Thanks for the wonderful 5* review of your experience with Alice. We look forward to helping you with another order of merch soon.
Have had a second great experience with ordering through Total Merchandise
Have had a second great experience with Total Merchandise. Our order was a repeat as we were so impressed with our first! We love our Tote Bags as do our supporters, the quality is excellent and the ordering was straightforward. Highly recommend.
2 mars 2026
Avis spontané
Réponse de Total Merchandise
We're so glad you and your supporters love your totes!
Thanks for the fantastic 5* review and the recommendation. We're delighted to hear you had a great experience working with us and look forward to assisting you with your third order soon.
Fantastic service from Jess Hickman
Fantastic service from Jess Hickman. Very organised and proactive and quick to respond to quotes and also to any emails. Very happy with our products. Great quality thanks!!!
8 avril 2026
Avis spontané
Réponse de Total Merchandise
We're delighted to hear it! Thanks for taking the time to review the experience you had with Jess – we look forward to assisting you with another merch order soon.
Had such an easy and friendly…
Had such an easy and friendly experience with Jessica Hickman!
14 avril 2026
Avis spontané
Réponse de Total Merchandise
Thanks for the wonderful review, Millie – we're really pleased to hear it! We look forward to working with you on another order soon.
Ellie was of great help in ensuring we…
Ellie was of great help in ensuring we got the hessian bags promply.
7 avril 2026
Réponse de Total Merchandise
We're so pleased to hear it, Joyce! Thanks for the fantastic review of your experience and we hope you love your branded bags.
Ellie and the rest of the team look forward to assisting you with another order of promotional products soon!
Aimee was great
Aimee was great. Very responsive and a pleasure to work with.
14 avril 2026
Avis spontané
Réponse de Total Merchandise
We're so pleased to hear it, Linda! Thanks for the 5* review – Amiee and the rest of the team look forward to assisting you with another order soon.
I cannot fault the level of service…
I cannot fault the level of service provided by Jessica at Total Merchandise. This is not my first order with the company and will definitely not be the last.
Everything was made so easy by Jessica and the whole process was so simple thanks to speedy responses to any queries raised.
I am a very happy customer and would not hesitate in recommending their services!
13 avril 2026
Avis spontané
Réponse de Total Merchandise
Hi Rhys, thanks so much for the amazing review – and the recommendation! We've forwarded your comments to our management team so they can see your feedback on the experience you had with Jessica.
Thanks for choosing us to be your promotional partner. Jessica and the rest of the team look forward to assisting you with another order soon.
Really great service
Really great service, fully informed, artwork sent quickly and deadline met
31 mars 2026
Réponse de Total Merchandise
Thank you for the wonderful review of your Total Merchandise experience! We look forward to assisting you with another order soon.
We was happy with the merchandise…
We was happy with the merchandise supplied, however the proofs caused a bit of confusion as some of the lettering seemed to be in bold, the proofs that are issued should be improved,
9 avril 2026
Réponse de Total Merchandise
Thanks for taking the time to review your Total Merchandise experience and for flagging your thoughts on our proofing process.
This can appear to happen very occasionally on PDF proofs (for example, due to finer details in the submitted artwork) but our team are there to provide you with their expert reassurance or to arrange a redraw if preferred. No order will never go into production until we've received a client's explicit approval that they're happy with their proof.
We're glad to hear you were happy with your completed products. Thanks for choosing us to be your promotional partner and we look forward to assisting you with another merch order soon!
Consistently Good Service
Quick responses, quick delivery, quality merchandise and great customer service.
8 avril 2026
Réponse de Total Merchandise
We're so pleased to hear it, Amelia – thank you for the fantastic review!
Exceptional communication!
The company have been very helpful and communicative, especially representative Amiee Marwood making our experience exceptional! We have used Total Merchandise for years now and recommend it to others.
9 avril 2026
Avis spontané
Réponse de Total Merchandise
Hi Olivija – thanks so much for the fantastic review and for your continued business over the years!
We're delighted to read that your most recent order with us was made so seamless by Aimee. Thanks for recommending us to others and for choosing us to be your promotional partner – Amiee and the rest of the team look forward to assisting you with another order soon.
Great service, fast delivery
I have ordered a number of bags from Total Merchandise. Amiee was very helpful and quick to reply to my emails, sending quotes and sample bags. The process was very straightforward and the delivery super quick.
8 avril 2026
Avis spontané
Réponse de Total Merchandise
Thanks for the amazing review, Elizabeth. We're glad to hear that Aimee made ordering your bags so simple – and we hope you love the finished products! We look forward to assisting you with your next order soon.
Great all round service
Great website, easy to navigate. Jessica was really helpful with the designs to get exactly what we needed for our conference stand. Great communication and flexibility. As a repeat customer I remain happy with the overall experience.
8 avril 2026
Avis spontané
Réponse de Total Merchandise
Thanks for taking the time to review your Total Merchandise experience. We're delighted to read your comments and hope your conference stand helped make your event presence a fantastic success!
Thank you for continuining to choose us to be your promotional partner – we look forward to assisting you with your next order soon.
1st Class Suppliers
Excellent communication with vendor and really speedy delivery of goods. Would highly recommend.
7 avril 2026
Avis spontané
Réponse de Total Merchandise
Thanks for the fantastic review and the recommendation, Lorraine – we appreciate it! We look forward to assisting you with your next order of promotional products soon.
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