Malcolm, who works as a sub for TSG was absolutely brilliant with my Starlink install. He explained everything about the install so we could agree on the best location and explained each stage as he w... Voir plus
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Got a call from TSG saying they'd had a cancellation and could install or Starlink within the next hour. Agreed and within minutes was contacted by Craig who confirmed his ETA. A first class inst... Voir plus
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Top class service. We made a late call on a Friday for support & call returned by TSG that day which I'd not expected. Great service by Brent who walked into a stressed Mam dealing with a non related... Voir plus
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I’ve worked with many engineers, but Chris Thornton is easily one of the best. We had several ongoing issues with our music and TV systems, and Chris handled everything with total expertise. He is inc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The Total Support Group otherwise known as ‘TSG’ provides clients with an award winning ‘one stop shop’ solution to all of their signal requirement needs!
Coordonnées de contact
Royaume-Uni
- www.totalsupportgroup.com
4,9
Excellent
682 avis
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Amazing service
Amazing service, considerate extremely helpful definitely well qualified, clean and efficient installation, very pleased, highly recommend.
14 février 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Mrs Hodgson,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent (Engineer) and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Réponse de Total Support Group Ltd.
Good Morning David,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
4gee antena fitting The job was arranged over the phone…
The job was arranged over the phone within 24hrs of request the time between being contacted and the engineer ariveing was fantastic at about 3 hrs. The engineer Craig was really friendly and extremely knowledgeable, he was realy diligent and kept me informed of my choices and gave advice on best locations and fitting.he cleaned up after job . I would definitely recommend him to anyone.
9 février 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Martin,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Graig, The Bookings Team and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Brent was very knowledgeable and…
Brent was very knowledgeable and helpful regarding setting up our new mobile internet router to an antenna to be placed in the best possible location. Testing the speeds and double checking everything before going ahead. Very tidy work. Having not heard of TSG I was very impressed with the communication, knowledge and work done. Thank you
6 février 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Sally,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Brent was absolutely brilliant
Brent was absolutely brilliant. Advice given about extending Wi-Fi to another room was especially helpful.
Overall I rate the service I got as excellent.
1 février 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Rachel,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Excellent service!
Excellent service! The engineer arrived in the given slot. Performed all tests and installed receiver swiftly. Cleaned and tidied the area once installed. Really nice guy; explained everything without confusing technical jargon. Would highly recommend!
13 janvier 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Ian,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
The Engineer was excellent
The Engineer was excellent, very efficient and very helpful, he arrived within the alloted timescale and took great care to be clean and tidy through our house. Left the system working completely.
16 décembre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning John,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Engineer and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Perfect experience with Jamie
Perfect experience with Jamie, replaced a not so good ariel with a much better one, now have many more channels!
Only took around 30mins too!
16 décembre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Luke,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Jamie and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Excellent job
Craig was fantastic. Very knowledgeable, sorted the issue and gave fantastic advice. Would definitely recommend!
12 décembre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Sarah-Jane,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Brent is an absolute star
Brent is an absolute star, couldn't be more helpful. He deserves a very big pay rise because he makes you company look so good.
9 décembre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Steve,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Amazing service from Paul
Amazing service from Paul, he was kind, knowledgeable and did a fantastic job. Couldn’t recommend him enough, fantastic.
25 novembre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Samantha,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Paul and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Steve arrived on time
Steve arrived on time, he was able to instal my Aerial in no time and was able to explain everything to me as he went along. He was very tidy and respectful of my property. The signal with the aerial is much stronger. I am very satisfied with the service we received. Thanks again.
18 novembre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Aaron,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Steve and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Brent arrived on time and is a friendly…
Brent arrived on time and is a friendly and efficient engineer
He communicated the whole time about positioning the best place on the property for the outside aerial
This aerial is a game changer as for the first time can stream and will allow me to work from home more efficiently
Thank you EE for arranging this and Brent from BT for installing this aerial
16 novembre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Geraldine,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Good communication from the start
Good communication from the start. Well informed and accurate times of work.Brent the engineer was really helpful and clear in his explanation of how the antenna would improve our wifi connection and discussed the possible positions of the antenna with us fully before installation. He was friendly, efficient and did a great job. Thank you.
7 novembre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Paul Watson was my installer
Great service
Paul Watson was my installer. Highly professional gentleman went above and beyond for us. Customer service was 5 star would recommend.
26 octobre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Paul and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Excellent service - thank you!
Visited by Paul Watson to install updated BT wifi; very friendly, polite and helpful. Explained what he was doing, why and what it would mean for my internet access. A credit to your company.
25 octobre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Pete,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Paul and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Recognition of Good Work - Upgraded Home CCTV System
I had my CCTV home system upgraded by Paul who is employed by TSG.
The work carried out was excellent. Paul was friendly, courteous and very informative. His professionalism shone through from the outset.
Paul’s outstanding work ethics was flawless! I am so pleased with my new upgraded CCTV system. Thank you!
10 octobre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Chev,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Paul and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Aerial installation
I'm switching to BT broadband/TV and they arranged for TSG to fit a new aerial. Jamie arrived today and had the job done in no time, with no fuss or bother. He was friendly and professional and we are delighted with the results. Many thanks
10 octobre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Jonathan,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Jamie and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Malcolm3007 was excellent,very…
Malcolm3007 was excellent,very professional,polite and efficient,he was very helpful, did a lot of extras. Thank you very much Malcolm.
1 octobre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Arthur,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Malcolm and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Great Service from TSG
Many thanks to Dan (South West) for quickly solving my aerial problems. Had major problems with TV picture. Was put in touch with TSG via BT. Customer service was excellent as was Dan's ability to sort the problem quickly and efficiently. First class - would recommend
30 septembre 2022
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Diane,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Dan and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
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