Malcolm, who works as a sub for TSG was absolutely brilliant with my Starlink install. He explained everything about the install so we could agree on the best location and explained each stage as he w... Voir plus
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Lisez les avis des autres
Got a call from TSG saying they'd had a cancellation and could install or Starlink within the next hour. Agreed and within minutes was contacted by Craig who confirmed his ETA. A first class inst... Voir plus
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Top class service. We made a late call on a Friday for support & call returned by TSG that day which I'd not expected. Great service by Brent who walked into a stressed Mam dealing with a non related... Voir plus
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I’ve worked with many engineers, but Chris Thornton is easily one of the best. We had several ongoing issues with our music and TV systems, and Chris handled everything with total expertise. He is inc... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
The Total Support Group otherwise known as ‘TSG’ provides clients with an award winning ‘one stop shop’ solution to all of their signal requirement needs!
Coordonnées de contact
Royaume-Uni
- www.totalsupportgroup.com
4,9
Excellent
682 avis
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Malcolm
Malcolm, who works as a sub for TSG was absolutely brilliant with my Starlink install. He explained everything about the install so we could agree on the best location and explained each stage as he went along. An asset to TSG and a very professional individual.
30 septembre 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Jas,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Malcolm and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Brent was very professional and…
Brent was very professional and friendly on arrival. Sourced the problem and fix it straight away.
29 juillet 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Malcolm from TSG installed my Starlink…
Malcolm from TSG installed my Starlink system yesterday and definitely went beyond the call of duty to get me an installation under difficult circumstances (let’s just say it took a lot longer than 3 hours!).
TBH I wasn’t expecting too much from a “free” installation but he really couldn’t have been better. Note for other Starlink potential customers, when you are looking for a suitable location it won’t be pointing north but more like NW (enough said!)
29 avril 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Simon,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Malcolm and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Kai from TSG has just completed our…
Kai from TSG has just completed our Starlink installation and has done a fantastic job. He even removed our old Sky dish and wiring.
Top man 👍
29 avril 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Rob,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Kai and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Our engineer Paul Watson and his…
Our engineer Paul Watson and his sidekick Velerie went above and beyond to get everything working and to 100%, last engineer did a dodgy repair job but it was fixed by the engineer today and we could not be happier.
14 avril 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Bailey,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Paul and Valerie, and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Great service from Brent
Fantastic service from Brent very professional friendly and very helpful! Highly recommend.
6 mars 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Shazza,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Helpful, and approachable engineer
Brent called the day before to give an estimated time of arrival.
He arrived, and set to work installing our Starlink system.
He worked away, tidying up after himself and checked everything was working accordingly!
Brent was so helpful and made sure we were happy with everything before he left. Total assest to the company. Thanks Brent!
10 mars 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Linda,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
The engineer Brent was excellent
The engineer Brent was excellent. He very quickly identified the problem. He equally rapidly repaired the problem.
Again excellent.
9 mars 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Roger,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Was visited by Chris today who was…
Was visited by Chris today who was presented with a very tricky installation. Everything was done to a high standard.
6 mars 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Martin,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Chris and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Well done, Brent Hood from TSG
I live in a very isolated rural setting. The mobile signal here is very weak, and elusive. I was stuck with a very old, extremely slow landline connection.
Brent Hood search out a mobile signal - which wasn't easy - and installed my 4G antenna. Very skilful.
24 février 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Installed Starlink for us
Installed Starlink for us. No dramas just job done nicely in a quick and informative way. Brilliant ✊🏼
23 février 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Nicholas,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Fantastic service from Brent today
Fantastic service from Brent today, professional and offered great advice on installation whilst listening to what we wanted from the set up at home. Neat and conscientious work, couldn’t fault the service.
23 février 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon BA,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Chris Thornton is a true professional
I’ve worked with many engineers, but Chris Thornton is easily one of the best. We had several ongoing issues with our music and TV systems, and Chris handled everything with total expertise. He is incredibly punctual, professional, and has a 'fix it right the first time' attitude. What really stood out was his approachable nature; he truly listened to our concerns and went the extra mile to ensure everything was perfect before he left. If you want high-quality service and technical excellence, Chris is your guy.
18 février 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Teresa,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Chris and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Kai, Starlink installation.
Kai, was on time, polite and professional. All round excellent service.
20 février 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon James,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Kai and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Amazing service from Craig
Craig visited within 2 hours of me placing my TV service order. Very polite. Extremely informative and clearly took pride in his work. Highly recommend. Great job.
19 février 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Chris,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Brent was really helpful
Brent was really helpful and did a brilliant job of installing our Starlink. I can’t recommend him highly enough. Great service.
17 février 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Daniel,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Great work
Great work, Kai explained the process very well completed a swift install and offered great insight into the setup. Nice tidy, efficient install. Well done!
12 février 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Ed,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Kai and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Excellent service from Craig
Excellent service from Craig who was very knowledgeable and carried out all the required work and cleaned up after himself. Then made sure the set up was correct and fully working on the set top box. 5 star rating all round
6 février 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Mark,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Starlink installation
Kia helpfully called to let us know when he would be arriving - he was really polite - and did an excellent job installing Starlink. Thank you very much - James
5 février 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon James,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Kai and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Craig was really quick and helpful
Craig was really quick and helpful, were pensioners, but Craig has good customer skills, made everything easy to understand, left everything clean and tidy Excellent Thank you Bern and Mike .
30 janvier 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Bern and Mike,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
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