Malcolm, who works as a sub for TSG was absolutely brilliant with my Starlink install. He explained everything about the install so we could agree on the best location and explained each stage as he w... Voir plus
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Got a call from TSG saying they'd had a cancellation and could install or Starlink within the next hour. Agreed and within minutes was contacted by Craig who confirmed his ETA. A first class inst... Voir plus
L'entreprise a répondu
Top class service. We made a late call on a Friday for support & call returned by TSG that day which I'd not expected. Great service by Brent who walked into a stressed Mam dealing with a non related... Voir plus
L'entreprise a répondu
I’ve worked with many engineers, but Chris Thornton is easily one of the best. We had several ongoing issues with our music and TV systems, and Chris handled everything with total expertise. He is inc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The Total Support Group otherwise known as ‘TSG’ provides clients with an award winning ‘one stop shop’ solution to all of their signal requirement needs!
Coordonnées de contact
Royaume-Uni
- www.totalsupportgroup.com
4,9
Excellent
682 avis
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Was contacted one hour before arrival…
Was contacted one hour before arrival so that was excellent and I could then plan my day . The installer when above and beyond- he listened to my concerns and worked around them and was so great at explaining things ! I can absolutely say this was a 5 star journey from start of purchase to the wonderful installer . Do not think twice about getting this great kit fitted and in my experience my wonderful installer made it a great experience all round Craig was brilliant!!!!
29 janvier 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Sarah,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Kai contacted first thing to let me…
Kai contacted first thing to let me know his ETA that morning so i was able to plan around it. Lovely young man with pleasant manners and appearance. He explained the procedure fully before starting the work, checking at each stage that I was happy. At the end he helped me download the Starlink App and helped me with the set up. First class job from such a young man.
26 janvier 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Holly,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Kai and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Second Starlink Install Attempt
Had an issue with the first engineer who came out to install our Starlink. He took a very brief scan at ground level and told us he wouldn’t install it, citing some trees.
I made a complaint and TSG arranged for another engineer to visit.
Kai was incredibly helpful and knowledgable about Starlink, he took the ladder to roof height to perform a scan, showed me the results and proceeded after I confirmed I was happy.
The dish is installed and despite the trees the previous engineer refused based on we are getting fantastic speeds and no disconnections.
Thank you Kai and TSG for sorting the situation out. I have increased the review to 4 stars
23 janvier 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Jake.
Thank you for upgrading your review please accept my sincere apologies that our fist engineer failed to deliver the high standards we aim to deliver on every Installation. I have arranged for our Field Installations Manager to bring the engineer in for some retraining. I have also passed your review onto Kia.
Regards
Martyn
TSG Operations
Superb service from Kai
Kai arrived on time and carried out a quality Starlink installation.
He checked I was happy with everything before, during and after installation.
He explained everything clearly and was able to install in my preferred location.
He took great care of the property and wore shoe covers when inside, conscious not to make any mess.
You would not know he had been to the house other than a superbly installed starlink internet service.
Well done Kai, thank you very much.
20 janvier 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Steven,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Kai and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Excellent manner
Excellent manner. Very efficient and informative. Thank you
20 janvier 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning David,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Starlink installation
Craig was incredibly polite and helpful. His installation was one of the best I’ve seen as a professional landlord who owns many properties. I would definitely recommend and not hesitate to use again!
15 janvier 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Vindex Team,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Craig from TSG
Craig from TSG, a patient professional engineer who did our Starlink install in Cardiff quick and smoothly! 9/10 best wishes to Craig - Deen
14 janvier 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning D D,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Réponse de Total Support Group Ltd.
Good Morning Tom,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
TSG Starlink install
Got a call from TSG saying they'd had a cancellation and could install or Starlink within the next hour.
Agreed and within minutes was contacted by Craig who confirmed his ETA.
A first class install which had its first real test during Storm Goretti.
Cabling passed inspection by my other half. Very tidy.
Every communication with TSG had been first rate.
Brilliant customer service.
7 janvier 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Keith,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Easy to communicate with
Easy to communicate with, very friendly service, engineer was very polite and friendly and did a fab job
8 janvier 2026
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Chris,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Very prompt service from TSG
Very prompt service from TSG. Friendly efficient installation by Steve and great communications.
6 novembre 2025
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning V P,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Steve and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
I had an aerial fitted by Dale
I had an aerial fitted by Dale. I was informed about the arrival time and how long it would take . He was punctual , efficient , tidy and did a great job
Excellent
3 novembre 2025
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Chris,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Dale and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Two representatives came to install 2…
Two representatives came to install 2 security cameras, Kai and another gentleman.
They did the job perfectly.
2 septembre 2025
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Hadi,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Kai and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Excellent Service
Engineer Chris Thornton was 100% professional and the level of service was second to none. This is the type of excellence all companies should be striving for.
6 août 2025
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Marcus,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Chris and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
hmmmm..
hmmmm... tsg arrived and fitted an 'antenna' to 'best' side of the house. What type it was I have no idea but it clearly was not fit for purpose. Signal kept dropping out and I had to keep rebooting the router. EE didn't want to know so I was left in limbo and decided to do the job myself. Omnidirectional Poynting antenna and 5g router and £350 later I can finally get decent wifi. Two huge companies, tsg and ee and yet neither have a blind assed clue how to achieve a good signal. Would give no stars if I could. Update No thanks don't want you back in my house
13 mars 2025
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning George.
I am so sorry that you have had to resort to leaving a poor review If I can help in any way please email opssupport@uktsg.co.uk with cnntact details and I will arrange a call back to discuss issues with you. Or if you call 01214576800 we can have a look into issues for you.
Kind Regards
Martyn
TSG Operations
What a fantastic service.
What a fantastic service.
This company deserves a medal.
EE messed up with antenna installation and these people have to bail them out.
They kept me informed about when they would arrive, sent me a text the evening before with a 2 hour window, and arrived bang on time.
Polite, efficient, tidy, what more could you want.
Thanks guys.
3 décembre 2024
Avis spontané
Massive thank you to Stephen...
Massive thank you to Stephen who came out to our home. He was very friendly, polite, extremely knowledgeable and treated us with the upmost respect. An absolute asset to his company.
20 septembre 2024
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Michelle,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Steven and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Craig came out to my home to help with…
Craig came out to my home to help with the Internet problem. He went above and beyond to help us and has helped rectify an issue that BT have been repeatedly ignoring for over 2 weeks. We are very thankful to Craig, he was friendly, helpful and polite. Made a very stressful situation so much easier. Thank you
3 juin 2024
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Rhian,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Malcolm's Starling installation
Malcolm visited us today to install Starlink. He did a great job, very friendly and helpful. Thanks for your work.
23 avril 2024
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Matthew,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Malcolm and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Excellent Service from Warren and John
Warren and John came round to help my elderly mum with her TV aerial prior to a BT installation. The picture from her TV was very fragmented and Warren and John came in and worked out where the problem was fixed it and extended the cable to ensure it was out of the way and hidden. Nothing was too much trouble for them and they were lovely, friendly and very professional. Could not recommend them enough.
19 avril 2024
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Warren and John, and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
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