Malcolm, who works as a sub for TSG was absolutely brilliant with my Starlink install. He explained everything about the install so we could agree on the best location and explained each stage as he w... Voir plus
L'entreprise a répondu
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Got a call from TSG saying they'd had a cancellation and could install or Starlink within the next hour. Agreed and within minutes was contacted by Craig who confirmed his ETA. A first class inst... Voir plus
L'entreprise a répondu
Top class service. We made a late call on a Friday for support & call returned by TSG that day which I'd not expected. Great service by Brent who walked into a stressed Mam dealing with a non related... Voir plus
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I’ve worked with many engineers, but Chris Thornton is easily one of the best. We had several ongoing issues with our music and TV systems, and Chris handled everything with total expertise. He is inc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The Total Support Group otherwise known as ‘TSG’ provides clients with an award winning ‘one stop shop’ solution to all of their signal requirement needs!
Coordonnées de contact
Royaume-Uni
- www.totalsupportgroup.com
4,9
Excellent
682 avis
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Aerial problem solved!
We were visited by Stephen Murphy on Wednesday 03 April 2024 in response to a problem with our aerial/TV signal.
He was prompt, friendly, very professional and efficient and explained what he was doing and why. He solved our problem, we were extremely happy with his work and would highly recommend him.
3 avril 2024
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Mici,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Steven and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Huge thank you
On Tues 26th Mar. Graham called to check our signal and install a new aerial. We cannot thank him enough for his thorough friendly and efficient service. I have no hesitation in highly recommending TSG. Huge thanks Charlie in Somerset
26 mars 2024
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Charlie,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Graham and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
I would like to say a big thank you to…
I would like to say a big thank you to chriss Thornton for the top rate service he provided today polite and friendly fixed the 46 hour problem I had with bt and ee having been given the complete wrong information to go on .I don't often wright reviews but this was very necessary because of the way chriss approached and carried out the work to give us a great service so we'll done chriss
19 mars 2024
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Derek,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Chris and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
What a fabulous young man totally…
What a fabulous young man totally sorted my problem out once and for all explained everything that he was doing so hopefully no telly issues anymore thanks Brent
18 mars 2024
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Absolutely brilliant service from…
Absolutely brilliant service from Craig.
After weeks of phoning EE and being told it’s the service in my area why I have no WiFi.. & struggling with trying to work not even being able to open an email.
Nick in the office went out of his way to send me someone to help.
Craig came out did a hard reset and configured everything perfectly. I wish I had him weeks ago when this started.
Great to find an engineer that knows their stuff and so friendly and understanding.
Thanks TSG
13 mars 2024
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Merrie,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and Nick, and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Thank you for the professional
Thank you for the professional, knowledgable, extremely helpful, respectful and friendly service from Chris Thornton and Alex Burtiy ( hope Alex’ surname is correct).
Top guys and great quality service.
10 janvier 2024
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Mrs Coleman,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Chris and Alex, and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Streamlined experience
I had a very good experience having called in Total Support Group to fit my security camera's. Right from the first call from Alastair, to Charles and Scott coming to install the camera, it was very streamlined. They are really really good
5 janvier 2024
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Alagu,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Charles, Scott and Alistair and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Highly recommend this company
Yesterday one of their engineers (Ryan) arrived as promised, almost instantly found the problem why my TV was not working and set to put it right. In the loft, on the roof and worked tirelessly for almost 2 hours (in the not so good weather!) I hardly knew he was there, so conscientious he didn’t want to even stop for a coffee as he had to travel long distance to get to another customer.
I had been wanting this problem rectified for a couple of years…and to get my TV back to working full speed with all channels has made my Christmas.
Thank you TSG (and Ryan)!
21 décembre 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Angela,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Ryan and Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Aerial repair
Paul sorted my aerial cable which had fallen off the aerial itself, having been installed 13 years ago. Job done efficiently and my installation was thoroughly checked on completion to my complete satisfaction.
19 décembre 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Paul and Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Very friendly and understanding…
Very friendly and understanding engineer (Craig)
12 décembre 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Life changing!!!
Life changing!!!
Couldn’t be happier with the service I received from Brent, He was on time, efficient & done a great job.
Very happy customer
24 novembre 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning David,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Great job Craig
Great job Craig . Very professional. All challenges overcome with a minimum of fuss. Very pleased with the installation.
21 novembre 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Ron,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Both Warren and his colleague did a…
Both Warren and his colleague did a splendid job of fitting my aerial for me. Brilliant comm's- explaining exactly what was being done through the whole process. They were also kind enough to clean my gutter at the same time - how cool was that? 😊 thanks very much 👌👏👍
3 novembre 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon DP,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Warren and Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Sebastian (Polish/Glaswegian) TSG aerial engineer
Sebastian (Polish/Glaswegian) called to install my aerial and was informed that the communal aerial has been located & connected to TV. He was friendly, helpful and went the extra mile. He set up my Netflix box, helped me to log in to BT account, talked me through TV set up AND advised me what to do regarding getting help from BT with other devices. He was courteous and polite. He spoke to me about the technology in a manner that I could understand (despite my age) without patronising me. What a lovely man. He could easily teach quality customer care.
23 octobre 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Denise,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Sebastian and Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Chris Thornton
Chris Thornton
Our engineer Chris was absolutely brilliant from the moment he stepped into our home.
He was on time, professional, courteous, friendly, patient, very knowledgeable, respectful, helpful and went the extra mile for us.
We felt very confident and can’t thank him enough for everything he did, plus taking time to explain anything we were unsure of. Great job from a very satisfied customer
12 octobre 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Chris and Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Excellent Company …
The engineer Paul that came to do the aerial installation was wonderful. He was polite and professional and helped with any questions I had for him. He's a credit to the company. I am more than happy with the company overall, from start to finish and I would happily recommend them to others.
Dorothy Lee
28 septembre 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Dorothy,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Paul and Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Efficient, no mess and amiable
Craig rang and gave an ETA. Turned up on time. Friendly and at ease person. Asked where we wanted the aerial and offered practical suggestions
Completed the job, including the tv setup with no mess. Very pleased with Craig and the service provided. Thank you!
30 août 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Stephen,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Thanks
Thanks to TSG especially your engineer Chris Thornton who provided a wonderful and helpful service. SWe cant thank him enough. Colin and Rosemary Delaunay in Mayland
28 juillet 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Afternoon Colin,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Chris and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
CCTV installation
Craig installed our CCTV system today and we couldn't be any happier! He was very helpful, explaining all stages of the installation, and did a stellar job! Thanks Craig!!
31 juillet 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Lorne,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
We recently had an BT aerial fitted by…
We recently had an BT aerial fitted by Brent;he provided a first class service and nothing was too much trouble for him- we would highly recommend.
17 juillet 2023
Avis spontané
Réponse de Total Support Group Ltd.
Good Morning Anne,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and Installations Manager.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
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