Total Support Group Ltd. Avis 

682
•
TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Malcolm, who works as a sub for TSG was absolutely brilliant with my Starlink install. He explained everything about the install so we could agree on the best location and explained each stage as he w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Got a call from TSG saying they'd had a cancellation and could install or Starlink within the next hour. Agreed and within minutes was contacted by Craig who confirmed his ETA. A first class inst... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Top class service. We made a late call on a Friday for support & call returned by TSG that day which I'd not expected. Great service by Brent who walked into a stressed Mam dealing with a non related... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve worked with many engineers, but Chris Thornton is easily one of the best. We had several ongoing issues with our music and TV systems, and Chris handled everything with total expertise. He is inc... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de réparation de téléviseurs

Informations provenant de diverses sources externes

The Total Support Group otherwise known as ‘TSG’ provides clients with an award winning ‘one stop shop’ solution to all of their signal requirement needs!


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

682 avis

5 étoiles
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2 étoiles
1 étoile

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4,9

Tous les avis

(682)

32 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I had been without TV signal for weeks…

I had been without TV signal for weeks and as soon as Chris Thornton arrived he knew what the problem was. Chris (and his MD Alistair who signed off the required work needed within minutes) went out of his way to fix the issue straight away. Chris was such a lovely, professional guy! I can't thank him enough!

3 août 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Afternoon Sandra

Many Thanks for taking the time to leave a review, I have passed your comments on to Chris and Alistair.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Outstanding service

Outstanding service! Kept me up to date throughout, patiently explained how the antenna worked. Made sure I knew what was going where and installed it exactly as required.

Could not fault them. Thank you!

1 août 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Morning Ross.

Many Thanks for taking the time to leave a review, I have passed your comments on to Installations Team.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Top class service

Top class service. We made a late call on a Friday for support & call returned by TSG that day which I'd not expected. Great service by Brent who walked into a stressed Mam dealing with a non related issue. Sorted the job quickly & efficiently. Polite & tidy worker who got our freeview running. Couldn't recommend him highly enough. A credit to his employer.

29 juillet 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Afternoon Carla

Many Thanks for taking the time to leave a review. I have passed your comments on to Brent and Installations Manager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Malcolm solved it!

I was very impressed with Malcolm, he spent the time to understand why our internet wasn't working properly and tried multiple antenna locations around the property in order to get the best signal possible. We now have better internet than ever so we are very grateful! He was very friendly and polite (and good with our dog who is always desperate to say hello).

29 juillet 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Afternoon

Many Thanks for taking the time to leave a review. I have passed your comments onto Malcolm and Installations Manager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Craig - Top Drawer TV Engineer

Craig, was simply superb! Timely, personable and professional to a tee. TSG should give him a pay rise! Faultless performance- many thanks indeed.

28 juillet 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Afternoon Mr Jones.

Many Thanks for taking the time to leave a review. I have passed your comments on to Craig and Installations Manager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Excellent service from start to finish

Excellent service from start to finish. Craig was professional, knowledgeable and helpful. He was prompt, quick and tidy in his work and I am delighted with the difference the aerial he fitted has made. Many thanks to Craig.

22 juillet 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Morning Rebecca.

Many Thanks for taking the time to leave a review, I have passed your comments onto Craig and Installations Manager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Absolutely fab service from first call…

Absolutely fab service from first call to Craig the engineer coming out to install equipment. Craig did a fab job and was very professional and friendly. Done a very tidy job.
Thank you TSG

22 juillet 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Afternoon Mel

Many Thanks for taking the time to leave a review. I have passed your comments on to Craig and Installations Manager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Chris Thornton was fantastic

Chris Thornton was fantastic, he sort my parents new aerial without any problems. He was very professional, helpful, kind and informative.

Thank you Chris

21 juillet 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Afternoon

Thank you for taking the time to leave a review and very happy we installed your parents aerial with no problems, I have passed your comments on to Chris and Installations Manager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Great Firm

EE instructed TSG to fit a 5G antenna for me at my request. TSG came out and fitted the antenna at my property as scheduled. The signal seemed fine but not long after TSG left the signal fluctuated. I called EE and TSG came out again and managed to find the sweet spot for the antenna. I am now getting 300 mbs through 5G.

The engineer was very friendly and went out of his way to ensure I got the signal and speeds I wanted.

Great company and would happily use again.

20 juillet 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Morning Jacob

Many Thanks for taking the time to leave a review, and I am very happy we were able to improve your Broadband Speed. I have passed your comments on to our engineer and Installations Manager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Chris Seaman Engineer

Chris Seaman Engineer was totally professional, and clearly was n expert in his field. He immediately diagnosed the TV issue which he resolved expertly and quickly. He is a credit to your Company

19 juillet 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Morning John

Many Thanks for taking the time to leave a review, I have passed your comments on to Chris and Installation Manager

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Alex Burling resolved my problem…

Alex Burling resolved my problem quickly, efficiently and retained his polite and helpful manner even though he had to erect a new aerial on my roof in temperature approaching 40o. Well done Alex and thank you.

18 juillet 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Morning Susan

Many Thanks for taking the time to leave a review, I have passed your comments on to Alex and Installations Manager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Excellent service from a professional

Excellent service from a professional, efficient and friendly company.

15 juillet 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Morning Martin.

Many Thanks for taking the time to leave a review, I have passed your comments on to Installations Team.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

We’ve moved to a very rural location…

We’ve moved to a very rural location with dreadful broadband so Malcolm installed an aerial in the loft and helped with advice over the next few days, all much appreciated by us.

11 juillet 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Morning Dermot,

Many Thanks for taking the time to leave a review, I have passed your comments onto Malcolm and Installations Manager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Brent Hood.

Brent Hood.
Ariel engineer visited our house today to rectify the TV signal causing the TV to keep pixelating . Brent explained a step by step account of what he was doing, had TV up and running very quickly. he was polite and well mannered engineer. A credit to himself and the company he work for. Well done.

30 juin 2022
Avis spontané
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Réponse de Total Support Group Ltd.

Good Morning Francis,

Many Thanks for taking the time to leave a review, I have passed your comments onto Brent and Installations Manager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

A service to be proud of.

An excellent service. Very polite and informative engineer. Explained everything he was doing. Very professional. Very tidy. Cleared everything up and put television back in place before he left.would definitely recommend and use again.

30 juin 2022
Avis spontané
Logo de Total Support Group Ltd.

Réponse de Total Support Group Ltd.

Good Morning Robin,

Many Thanks for taking the time to leave a review, I have passed your comments on to Installations Manager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Malcolm came fix a TV arial which was…

Malcolm came fix a TV arial which was not working. The issues were a little complicated. He worked through these methodically and kept us well informed about the options he selected to fix the problem - which was fixed successfully.

30 juin 2022
Avis spontané
Logo de Total Support Group Ltd.

Réponse de Total Support Group Ltd.

Good Morning Jonathan,

Many Thanks for taking the time to leave a review, I have passed your comments onto Malcolm and Installations Manager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Aerial Installation

Malcolm came to connect our aerial for BT. He was experienced and knowledgeable and took time to explain the work he was doing. He was very friendly and also offered advice. Definitely recommend and will be keeping his card for any future installations!

24 juin 2022
Avis spontané
Logo de Total Support Group Ltd.

Réponse de Total Support Group Ltd.

Good Afternoon

Many Thanks for taking the time to leave a review, i have passed your comments on to Malcolm and Installations MAnager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

Lack of freeview channels solved

We had a problem accessing all freeview channels. Malcolm identified a couple of problems with the aerial straight away and fixed the issue to leave us with a full strength signal and all freeview channels. We would strongly recommend his service. Professional and friendly.

23 juin 2022
Avis spontané
Logo de Total Support Group Ltd.

Réponse de Total Support Group Ltd.

Good Afternoon John

Many thanks for taking the time to leave a review, I have passed your comments on to Malcolm and Installation Manager.

Kind Regards

Martyn
TSG Operations

Noté 5 sur 5 étoiles

BT problem

Malcolm was the one that turned up to sort out the BT problem and sort it out he did.
Very experienced and helpful and went the extra mile to make sure everything was as it should be before he left.

23 juin 2022
Avis spontané
Logo de Total Support Group Ltd.

Réponse de Total Support Group Ltd.

Good Afternoon

Many thanks for taking the time to leave a review, I am very happy that Malcolm sorted your issue, I have passed your comments on to Malcolm and Installations Manager.

Kind Regards

Martyn
TSG Operations

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