I was very pleased with the collection of composite doors from Trent Valley Windows. From making contact to making my purchase I was put at ease when making my door selection. I was contacted in ad... Voir plus
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Lisez les avis des autres
Excellent quality and service. Fred was fantastic from the quotation process and any queries we had. The fitters were very friendly. Great quality doors and service Highly recommend
L'entreprise a répondu
Very happy to score the quality of our new Bifold door a 5. As for the team, Salesman Fred, Surveyor Chris and Installer Pete, their manner, work ethic and professionalism throughout the... Voir plus
L'entreprise a répondu
We were blown away by our new door install. The quality of the manufacture was excellent. Operatives were professional, left no mess and have left us with a superb entrance to our house. The only thi... Voir plus
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À propos de l'entreprise
- Entrepreneur en construction de conservatoire
- aussi dans
- Entreprise de conception des bâtiments
- Fournisseur de portes
- Service d'installation des fenêtres
Écrit par l'entreprise
Trent Valley Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at Trent Valley Windows we treat every customer as unique.
Coordonnées de contact
Nottingham, Royaume-Uni
- 01159 598000
- sales@trentvalleywindows.co.uk
- www.trentvalleywindows.co.uk
4,4
Excellent
298 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
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Réponse de Trent Valley Windows
Hello,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you found our service professional and that your overall experience with us was a positive one. Providing a smooth and stress-free process is always our goal, and it’s great to know we achieved that for you.
Kindest Regards, The Customer Service Team.
Great service
Great sales from Edgar, installation of doors efficient fast tidy, aftercare great.
4 août 2025
Réponse de Trent Valley Windows
Dear Kerry,
Thank you for your kind words! We're so pleased to hear that Edgar provided great service during the sales process, and that the door installation was efficient, fast, and tidy. It’s also fantastic to know our aftercare has met your expectations. We really appreciate you taking the time to share your experience and hope you enjoy your new doors for years to come!
Warm Regards,
The Customer Service Team.
Had new windows a couple of weeks ago…
Had new windows a couple of weeks ago really pleased the lads that put them in. They were very friendly and helpful. We had a problem, but was sorted really quickly. Would recommend Trent valley windows to anyone did a really good job.
Thank you
4 août 2025
Réponse de Trent Valley Windows
Hello Susan,
Thank you so much for your lovely feedback! We're delighted to hear that you're really pleased with your new windows and that our installation team were friendly and helpful throughout. We're also glad any issues were resolved quickly for you. Your recommendation means a lot to us.
Thank you for choosing Trent Valley Windows!
The Customer Service Team.
Excellent service once again from Trent…
Excellent service once again from Trent Valley Windows working on our conservatory. Highly recommended.
1 juillet 2025
Avis spontané
Réponse de Trent Valley Windows
Dear Ray,
Thank you for your lovely feedback! We're delighted to hear you received excellent service once again. Your continued trust and recommendation truly mean a great deal to us!
Kind Regards,
The Customer Service Team.
Our experience was excellent
Our experience was excellent. Our porch door and windows had been changed in a fast pace and the finish product is beautiful. Whenever we needed anything fixing the team did not hesitate to come and help us out. Thank you everyone for all your efforts.
22 juillet 2025
Réponse de Trent Valley Windows
Dear Indika,
Thank you so much for your lovely feedback! We're thrilled to hear that you're happy with your new porch door and windows, and that the installation was completed efficiently. It’s especially great to know our team was responsive and helpful whenever you needed support.
We truly appreciate your kind words.
The Customer Service Team.
£10.000 paid over to Trent Valley in…
£10.000 paid over to Trent Valley in APRIL and to date still waiting for their build, constantly chasing. A complete nightmare, !!!
28 juillet 2025
Avis spontané
Réponse de Trent Valley Windows
Dear Stephanie,
We have no record of receiving any payment for works which have not continued since April. If this is a genuine experience and the issue with a project was not resolved, we would request you provide further information so this can be investigated fully.
Many Thanks,
The Customer Service Team.
Over 13 Months – Still No Final Building Regulation Certificate! (Con’t)
We’ve been waiting over 13 months for our final Building Regulation Certificate—more than 4 times the standard 3-month timeframe provided by the approved inspector. The lack of accountability and communication has been appalling.
The staff member responsible for certificate handling went on 3–4 months' leave in 2025, and we were told no one could access her files during that time. There was no backup or support, which is completely unprofessional for a company managing legal compliance.
In June 2025, the inspector contacted us directly requesting additional evidence—clearly, the documentation your company provided wasn’t sufficient. That was the moment we realized we had to step in ourselves to fix what should’ve been your responsibility.
We even visited your Nottingham showroom (Brookfields Garden Centre) in person—twice—and offered to pay for a new job just to move things along. We were turned away and told the installation team would follow up. They never did.
Since March 2025, we’ve had no option but to deal directly with the inspector—submitting our own photos and chasing updates ourselves.
To this day, no call, no update, no resolution from your team. Just empty promises that someone is “working on it.”
Absolutely awful and ongoing experience. Poor communication, zero ownership, and a total lack of aftercare. We’re sharing our story so no one else ends up in this situation.
22 juillet 2025
Avis spontané
Réponse de Trent Valley Windows
Dear Mr Cheng,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and inconvenience this situation has caused. Please rest assured that your concerns have been acknowledged, and our team is actively reviewing your project.
We are currently in communication with the Approved Building Inspector to resolve the outstanding matters and ensure the final certification is issued. We can assure you that information pertaining to your installation has been provided and we are awaiting updated information from the surveyor. We fully understand how important this is to you and are committed to reaching a satisfactory resolution as swiftly as possible.
We will be in touch with further updates as soon as we have them.
Kind Regards,
The Customer Care Team.
Excellent service from Trent Valley Windows
Trent Valley built our conservatory in 2019. We were very pleased with the entire process from start to finish and felt we were listened to and our wishes always acted upon. Over the years , we have needed a few minor repairs doing (as you would to any new building) and they have always responded quickly and efficiently to any requests. We heartily recommend Trent Valley Windows!
22 juillet 2025
Réponse de Trent Valley Windows
Good afternoon Graham,
Thank you so much for your kind words and continued trust in Trent Valley Windows. We’re delighted to hear that your conservatory project was such a positive experience and that our team has been able to support you promptly with any follow-up needs over the years. It means a lot to have your recommendation, and we’re always here if you need us again in the future!
Warm Regards,
The Customer Care Team.
Great service from beginning to end
Great service from beginning to end. Very professional service, efficiently carried out to a high quality. Communications from them was spot on! In a world where getting trustworthy, professional workman is becoming difficult to find, it was a pleasure working with this company. Highly recommend
9 avril 2025
Réponse de Trent Valley Windows
Hello Karen,
Thank you for your fantastic feedback! We’re so pleased to hear that you found our service professional, efficient, and high quality from start to finish. Clear communication and trust are really important to us, so it’s great to know that stood out to you. We truly appreciate your recommendation and are glad we could make the process a positive one.
Many Thanks,
The Customer Service Team.
I am very happy with Trent Valley…
I am very happy with Trent Valley Windows’ services. The quality of windows they installed for me is excellent. The installation went smoothly, and the fitters did a great job. Their customer service is very good. I needed my back door to be adjusted months after installation. They acted promptly and came same day I called them to fix it. They have real humans to speak to of any issue or problem with windows after installation. I would definitely use them again. I highly recommend them to anyone who wants hassle-free windows installation and reliable after sales care.
22 juillet 2025
Réponse de Trent Valley Windows
Dear Francis,
Thank you so much for your kind words and recommendation! We're delighted to hear you're happy with the quality of your windows and the service you received. It's great to know our team was able to promptly assist when you needed a door adjustment. Providing a hassle-free experience and real, responsive customer care is exactly what we aim for. We truly appreciate your support and look forward to helping you again in the future.
Warm Regards,
The Customer Care Team.
The windows that we had fitted in…February
The windows that we had fitted in February of this year are truly 5 star. The fitters went the extra mile to ensure that job was completed on time and to a very high standard. TVW also didn’t insist on their final payment until the work completed to our satisfaction.
If there’s anything that they could’ve improved on it was communication. Other than that I would be more than happy to recommend them to future customers, thanks team
1 février 2025
Avis spontané
Réponse de Trent Valley Windows
Dear Kate,
Thank you so much for your kind words and thoughtful feedback! We're delighted to hear you're happy with your new windows and the quality of the installation. It's great to know our fitters went the extra mile. We appreciate your comment on communication and will take that on board as we’re always looking to improve. Thank you again for your recommendation, it means a lot to the whole team!
Kindest Regards,
The Customer Service Team.
The whole process from estimate to…
The whole process from estimate to completion was exceedingly well managed and professional. The quality of the doors are excellent and the after care service prompt.
9 juillet 2025
Réponse de Trent Valley Windows
Hello Ian,
Thank you for your kind words – we’re delighted to hear you were pleased with the whole process and the quality of the doors. If there’s anything you need in the future, please don’t hesitate to get in touch – we’d be more than happy to help.
Warm Regards, The Customer Service Team.
A company with enviable ethos
Our first contact was with the rep who prepared the quotation, very polite, helpful listened and then advised. Second contact the surveyor who made sure what we needed was what we got, took good time to ensure positive outcome Third contact the installation team polite skilful clean very workmanlike, nothing too much.
Every company should have promote such ethos.
9 juillet 2025
Réponse de Trent Valley Windows
Dear Rodney,
Thank you so much for your kind review.
We’re delighted to hear that every stage of your experience — from quotation to installation — was handled with the professionalism and care we aim to provide. Your comments about our team’s helpfulness, attention to detail, and workmanship are truly appreciated.
Thank you again for choosing us, we’ll be sure to pass on your feedback to the whole team.
Warm Regards, The Customer Care Team.
Replacement and upgrade of conservatory
Replacement and upgrade of conservatory. Good service from planning through to installation. Team were able to offer ideas to improve current space. Also able to quickly sort out some minor snags. Happy with end result and would recommend Trent Valley Windows.
9 juillet 2025
Réponse de Trent Valley Windows
Good morning Tamsin,
Thank you for your great feedback! We're pleased to hear you’re happy with the upgrade to your conservatory and that our team could support you from planning through to installation. It's great to know the suggestions to improve your space were helpful and that any minor issues were resolved quickly.
We truly appreciate your recommendation.
The Customer Care Team.
Great experience dealing with Trent…
Great experience dealing with Trent valley windows from start to completion of installation of new doors and windows. Highly recommend them. Great service and great products.
Many thanks
Gerry Dunphy.
16 mai 2025
Réponse de Trent Valley Windows
Thank you, Gerry,
We're delighted to hear you had a great experience from start to finish and are pleased with both the service and the products. Your recommendation means a lot to us.
Many thanks, again,
The Customer Care Team.
Would definitely recommend Trent Valley Windows
I can highly recommend Trent Valley Windows for excellent customer service from the sales team, to the surveyor, to the installation.
The sales team are very knowledgeable and provide valued information to get the product you require, with a quick no obligation quote.
The surveyor came and checked all the specifications and placed my order which he managed to get sorted very quickly and my door was fitted well within the specified time frame.
My door was fitted in a few hours, by a really nice fitter named Marcus.
He was polite, very efficient and his work was so tidy my porch was immaculate when he had finished.
So pleased with the end product, I am now having further work done by Trent Valley Windows.
Would highly recommend.
13 juin 2025
Avis spontané
Réponse de Trent Valley Windows
Good afternoon Paula,
Thank you so much for your detailed and glowing review! We're thrilled to hear that every stage of your experience—from the sales consultation to installation—met your expectations. It's great to know that Marcus left such a positive impression and that you're so pleased with your new door. We're delighted you're choosing to have further work done with us and truly appreciate your recommendation.
Thank you again for your kind words.
The Customer Service Team.
Very happy with Trent valley windows
Very happy with Trent valley windows, they replaced 4 front windows 2 of them bay windows and composit front door, very happy with the quality and the work done. Followed by excellent service always responded quickly if there is any issues with the work they've done . Highly recommended
10 avril 2025
Avis spontané
Réponse de Trent Valley Windows
Dear Oussama,
Thank you for your lovely review! We're so pleased you're happy with your new windows and composite door. It's great to hear the quality, workmanship, and our aftercare service met your expectations. We really appreciate the recommendation!
Warm Regards, The Customer Service Team.
New front door
Trent Valley Windows supplied and fitted a new front door for me. Fantastic quality composite door and great value for money. Had a minor issue which was sorted very quickly and efficiently by the after sales team. Definitely recommend and will be back for some windows !
21 mars 2025
Avis spontané
Réponse de Trent Valley Windows
Hello Mike,
Thank you for your lovely feedback! We're delighted you're happy with your new composite front door and pleased to hear you found it great value for money. It's great to know our aftersales team resolved your issue quickly and efficiently. We really appreciate the recommendation. We’ll look forward to helping you with your windows when the time comes!
Warm Regards, The Customer Care Team.
Super fitters…
Many Thanks to Marcus & Arron who fitted our new windows & doors yesterday they were so helpful & friendly nothing was to much trouble they were super efficient & professional a real credit to the company
Great work lads a huge pat on the back from us
Lynn & Dave Mendez
2 juin 2025
Avis spontané
Réponse de Trent Valley Windows
Dear Lynn & Dave,
Thank you so much for your wonderful feedback!
We’re delighted to hear how happy you are with your new windows and doors, and it’s fantastic to know that Marcus and Arron made the experience such a positive one. Their helpful, friendly, and professional approach is exactly what we strive for, and we’ll be sure to pass along your kind words—they’ll be thrilled!
Thank you again for choosing us, and we hope you enjoy your new windows and doors for many years to come.
Warm Regards,
The Trent Valley Team
New Patio Door Installation
From salesman through to fitters, the whole experience went smoothly with no issues. What a fabulous job. I can't recommend this company enough. I love my new patio door, and will definitely be back when I replace my windows.
27 mai 2025
Avis spontané
Réponse de Trent Valley Windows
Good morning,
Thank you for your lovely feedback! We're so pleased to hear that everything went smoothly and that you're happy with your new patio door. It's great to know you'd return to us for future work — we really appreciate your recommendation and look forward to helping you with your windows when the time comes.
Warm Regards, The Customer Service Team.
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