Trent Valley Windows Avis 

Simply want your money communication is shocking, do not trust this group of companies. Fitted all my doors and windows and all failed by FENSA there complaint procedure is not worth the paper it’s written on as they simply don’t reply at all. I heading to a Solistors now with support from FENSA hows report os shocking work!!!! Most people work there are sub contractors also so beware. As all the subcontractors and surveyors want to do is upsell!!!!!

The reply / responses below are incorrect it’s not two windows at all again information is wrong! Left hand doesn’t know what the right hand is doing !!

After receiving an expensive quote from Trent Valley Windows, the sales rep asked if we’d like a quote for an extension. My husband replied with a simple “Yes please.”

The sales rep Edgar then responded with:

“I received this two-word email yesterday after almost 3 months of silence. Is this a mistake? However, an email that lacks a basic Hello, Thank you, and Kind Regards just stunned me. Did I do something to deserve this kind of communication?”

We found this response rude, condescending, and completely inappropriate — especially considering Edgar had visited our home and was aware of our personal circumstances. Rather than offering assistance or moving things forward, we were met with sarcasm and criticism.

This interaction alone was enough to make us walk away. If this is how they treat prospective customers, we’d be very concerned about their service further down the line. We won’t be using them and cannot recommend them based on our experience.

We very nearly withdrew from the contract, after the price went up due to the survey stage finding that additional work was needed beyond the original quote. We were all set for a fight and had even taken consumer advice, but Trent Valley Windows was wholly open to our concerns and acted fully to restore our sense of trust, proposing a very fair-minded adjusted pricing. I am so glad that we stuck with them, as from then on, their customer service was superb, keeping me informed at every stage and scheduling entirely to our family's convenience. Most important, they did an excellent job and the house is transformed! The full installation of all windows plus front door was done by two workmen, who were exceptionally friendly and considerate, working fast, efficiently, expertly and with tidiness. Special shout out to Ian Swain for liaising with me (as the remote owner) so responsively, and also ensuring liaison with my son who was living in the house. Highest recommendation to this supplier who demonstrated genuine commitment to ensuring a more-than-satisfied customer.

The response to my problem was fantastic. The receptionist understood our dilemma and got an engineer to us in no time at all.

Good communication, spot on product, very competitive price. Very satisfied indeed. The two men who did the installation (Jim & David) took great care and did a fantastic job.

Dawn provided excellent service and communication and a special mention to Chris who had excellent customer service and technical skill

Straightforward process, no hard sell, and I’m so happy with the final product.

Was really impressed with how efficiently it was all done - helpful sales staff who went through design and usage in detail, pre installation appointment which was so helpful for getting the place ready for installation and then the final installation - was kept updated on the day as to arrival
time so didn’t have to disrupt work and Jimmy did a great job of installation - quick easy and minimal stress / disruption. Thanks to everyone involved.

Trent valley windows installed a new front door to my house. It was done in the promised timeline and I am happy with the quality of the work. They collected the old door and tidied after themselves. All the paperwork was on docusign which saved me a lot of time. Every time I phoned the landline they were friendly and delt with my quiry efficiently. I will certainly hire them for any other improvements around my house.

The company's customer service is great, nothing is too much trouble, they get things fixed quickly, and the engineers are very friendly and clean up after themselves.

Very impressed with the service from Trent Valley Windows. Despite the early morning call the engineers who carried out the work were first class and fully explained everything. My first dealings with this company was almost 20 years ago and I'm delighted to say that they have maintained high standards.

Following new windows and doors being installed we have had a few issues that needed resolving.
From taking details, keeping in touch to attending our home to repair windows the service has been great.
So many times After Service can be poor but this has not been our experience of Trent Valley Windows.
Many thanks to all the team

The price of work was good. The timing was apropriate. The result was perfect.

Excellent service.

The initial salesman came out and was knowledgeable and helpful. He followed up with help and advice. This was followed up by a visit by an engineer to measure up he was extremely professional and personable. I didn’t have to wait too long before my patio doors were being fitted and the guys were amazing. They did a great job and cleaned everything up and took old doors away. Follow up with office was very good too. Really was 5 star service and I will be using their services again soon.

Absolutely amazing experience with the Trent Valley Team. They installed my door quickly and get me up to date all the way through the process. They also cleared everything away so it was spotless at the end.

The salesman was great and thoroughly went through all options. The installation team were good. One issue with the silicon around the French doors but was resolved the next day. Very pleased and have had good comments from my neighbours too.

We recently had 3 windows replaced with Trent Valley Windows, and the whole customer experience from start to finish was excellent.

From the initial visit to quote through to the completion of the job took just over three weeks, so service was very speedy as well. Communication is very good, and all staff we came into contact with were friendly, polite and helpful. The fitters were quick, efficient and cleaned up after themselves so you wouldn't know they'd been.

The Everyman range is a high quality product that has made a noticeable difference to noise level and warmth in the three rooms we had done.

Overall we were extremely pleased with our experience with Trent Valley Windows, and will definitely be looking to book in with them again for future work. Thankyou!

Excellent customer service and great installation! Made it dead easy and limited interruptions and disruption! Thank you all

I had a conservatory installed by Trent Valley Windows in 2003. I noticed water ingress from a minor leak in October 2024 and contacted them. They promptly sent an engineer to examine and identify the problem and their technicians attended to rectify this later. This was complemented by excellent communication from their customer service department.

We had windows fitted at the start of December, there was an issue with one that was reported to the fitter and he said he will tell the office who will be in touch. We also noticed the beading around the windows was not fitting correctly in the corners, again we informed the office. Who told us that no issues had been reported by the fitter. However they will look into this and call us back. We have had to phone a few times a week leaving messages as they don't answer the phone and do not call back. NO ONE HAS COME BACK TO CONTACT US, OR EVEN ACKNOWLEDGE MY COMPLAINT RAISED A WEEK AGO. I cannot recommend this company to anyone and would advise not to use.
UPDATE ......25 Feb 025
I ended up contacting the sales man who first took the order, the fitters were out the next week to install a new frame.
HOWEVER, the frame was still wrong, the fitters did apologise. The correct frame was finally fitted the following week.
I got a reply below after first posting this review of my experience with Trent Valley. It says it is going to be investigated and apologised.
I am still waiting for someone to contact me about my complaint raised on their web site. I did think my update was going to be a bit more positive, but I have no reason to amend the one star and headline.
Thanks for reading...
Further information. They claim there is no detail of a complaint raised by me. Which was raised on their web site, and also in my review, which they commented on. 11 March 2025.
Avoid, if you don't want good customer service.

We had a small issue with one of the windows installed but the team came out the day it was reported and resolved the issue in 30 minutes