I was very pleased with the collection of composite doors from Trent Valley Windows. From making contact to making my purchase I was put at ease when making my door selection. I was contacted in ad... Voir plus
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Lisez les avis des autres
Excellent quality and service. Fred was fantastic from the quotation process and any queries we had. The fitters were very friendly. Great quality doors and service Highly recommend
L'entreprise a répondu
Very happy to score the quality of our new Bifold door a 5. As for the team, Salesman Fred, Surveyor Chris and Installer Pete, their manner, work ethic and professionalism throughout the... Voir plus
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We were blown away by our new door install. The quality of the manufacture was excellent. Operatives were professional, left no mess and have left us with a superb entrance to our house. The only thi... Voir plus
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À propos de l'entreprise
- Entrepreneur en construction de conservatoire
- aussi dans
- Entreprise de conception des bâtiments
- Fournisseur de portes
- Service d'installation des fenêtres
Écrit par l'entreprise
Trent Valley Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service as well as incorporating the latest in product innovation and design. Whether it is windows, doors, a conservatory or solid roof extension product that you require, at Trent Valley Windows we treat every customer as unique.
Coordonnées de contact
Nottingham, Royaume-Uni
- 01159 598000
- sales@trentvalleywindows.co.uk
- www.trentvalleywindows.co.uk
4,4
Excellent
298 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
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New doors
New doors look lovely , good quality and reasonable price . Fitters and customer service are excellent
15 août 2024
Avis spontané
Réponse de Trent Valley Windows
Dear Amanda,
Thank you so much for your review of the installation. We're delighted to hear that you're very happy with your new doors and that our fitters and customer service team met your expectations. Your satisfaction is our number 1 priority, and we appreciate you taking the time to share your experience. Thank you again for choosing us, and please don't hesitate to reach out if you need anything further.
Have a good day, The Customer Service Team.
Poor
Wish I could share the photos of my £23.000 spend. Parts missing - Door frame manufactured faulty- inner security latches missing - window end caps not fitted - 12 phone calls - 2 emails and waiting for an urgent resolve. Promised a call back yesterday after a meeting with the supplier- never arrived. Chased today again promised a call back never happened…
2 août 2024
Avis spontané
Réponse de Trent Valley Windows
Good morning Kyle,
Thank you for bringing this to our attention, and we sincerely apologise for the issues you've encountered with your installation. We are deeply concerned to hear about the lack of follow-up in communicating the required remedial works. This is not the level of service we strive to provide.
Please rest assured that we are treating this matter with the utmost urgency and we will be in touch to arrange a resolution as soon as possible.
Your satisfaction is important to us, and we are committed to making this right. Thank you for your patience, and we will be in contact shortly to address all your concerns.
Best Regards, The Customer Service Team.
Don’t bother with this company
Don’t bother with this company
Wanted a new replacement window but wouldn’t come out if under £1000. No job shouldn’t be too small. In fact next door want a new conservatory but the after I told them about my experience they are not going to bother with this company.
27 juillet 2024
Avis spontané
Réponse de Trent Valley Windows
Dear Alan,
Thank you for sharing your feedback, and we're sorry to hear about your experience. We understand your frustration and apologise that our service did not meet your expectations. While we do have certain policies in place, we recognise that every customer's needs are important, and it's disappointing to hear that we were unable to assist you on this occasion.
We appreciate you bringing this to our attention, and we will review our approach to ensure we better serve all potential customers in the future. If there's anything more we can do to assist you, please don't hesitate to reach out. Your feedback is invaluable, and we hope to have the opportunity to regain your trust.
Kindest Regards, The Customer Service Team.
Do not trust this company
Do not trust this company! This is brand new and look at it! Not tied into the house and major defects inc the drain not even connected. The company has not even finished and failed two turn up to fit a window just contestant lies. Left a customer who has cancer and a pregnant wife in an unsafe house with a boarded up window for to weeks!
Update: Not even a sorry by phone! This build is that bad and unsafe it had to be knocked down and started again! the customer team is a waste of space, instead of salting sorry it’s and I quote “ our driver could be in a accident” we’re actual you don’t have a clue and full of lies to get customers off the phone and then don’t call back!
13 juillet 2024
Avis spontané
Réponse de Trent Valley Windows
Dear Steve,
We are deeply sorry to hear about your negative experience. Your feedback is very important to us, and we recognise your challenging personal circumstances. We take any concerns very seriously and our team have returned to your project to undertake the necessary rectification work to ensure the finished product meets the high standards we strive to achieve. We apologise for any delays and lack of communication you’ve experienced, this is not reflective of our standards, and we are committed to delivering a high-quality project. Thank you for bringing this to our attention, and we apologise once again for the inconvenience and distress you have experienced.
Warm Regards, The Customer Service Team.
order to replace doors and windows.
I placed an order to replace doors and windows in April 2024. The technician came and to compete the job by 7 June 2024. After removing the old windows and doors they realised one of the door measurement was incorrect. They tried to adjust the door on the site, but it still rubs the celling when open it. Secondly the glass panel for the second door was never ordered or supplied.
They put a wooden panel to cover it and promised this will be done with in a week. No one turned out complete the job.
I raised this issue with the company and now all the issue resolved. Happy with the overall work. Both the fitters Marcus and Aaron has done a good job.
7 juin 2024
Avis spontané
Réponse de Trent Valley Windows
Good morning Vikram,
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you've experienced with the installation of your new doors and windows.
We are deeply sorry to hear about the incorrect door measurement and the missing glass panel. This is certainly not the level of service we strive to provide. I assure you that we take your concerns very seriously and will address them immediately.
Thank you for your patience in resolving these issues and we are delighted the installation was completed to your satisfaction by Marcus and Aaron.
Have a very good day, The Customer Service Team.
Builders worked incredibly hard…
Builders worked incredibly hard professionally and tidied up after themselves.
Communicated well and made everything feel safe for us as a family when they were on site 👍
2 mai 2024
Réponse de Trent Valley Windows
Good morning Julian,
Thank you for your review. We are pleased the building work was completed satisfactorily and really appreciate your recommendation.
Kindest Regards, The Customer Service Team.
Well done
Everything went to plan and was done very professionally. I would definitely recommend Trent Valley Windows
10 avril 2024
Réponse de Trent Valley Windows
Hello Linda,
Thank you for your feedback! Your recommendation is very much appreciated.
Warm Regards, The Customer Service Team.
Couldn’t even get a quote
Two weeks later and I’ve still not had a quote through after spending 90 minutes going through everything with their designer. Then they have the cheek to send me a marketing text (despite opting out of marketing contact) telling me ‘not to miss out’. If they can’t be bothered to send a quote through when they are wanting your custom, what’s the chances of them responding to issues after they have your money?!
16 avril 2024
Avis spontané
Réponse de Trent Valley Windows
Hello Robert,
Thank you for sharing your experience, and we apologise for the delay in providing your quote. We understand how frustrating this must be, especially after investing time with our designer. This delay does not reflect the standard of service we aim to deliver, and we are sorry for any inconvenience caused.
Your feedback is important to us, and we are committed to addressing these issues promptly.
Many Thanks, The Customer Service Team.
Réponse de Trent Valley Windows
Good afternoon John,
Thank you for your review and pleased we could assist. Please reach out, if you need any further assistance.
Kindest Regards, The Customer Service Team.
Trent Valley windows
Thanks to Trent Valley windows for the quality of windows and installation of my windows,very professional from start to finish,and good price,excellent job.
2 avril 2024
Avis spontané
Réponse de Trent Valley Windows
Good afternoon Glynn,
Thank you for your kind words and for choosing Trent Valley Windows. We're thrilled to hear that you are pleased with the quality of your new windows and the professionalism demonstrated by our team throughout the installation process. If you ever need anything else or have any questions, please don't hesitate to reach out.
Many Thanks, The Customer Service Team.
quality windows at reasonable price
22 mars 2024
Réponse de Trent Valley Windows
Good morning Mike,
Thank you for your great review, we are pleased you are very happy with the product and value.
Kindest Regards, The Customer Service Team.
Excellent job,good price
Excellent job,good price, excellent update though out the process, friendly and professional team.
22 mars 2024
Réponse de Trent Valley Windows
Hello Wavya,
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with our team's professionalism, the quality of our work, and our pricing. Keeping you updated throughout the process is a priority for us, and we're grateful for the opportunity to serve you.
Kindest Regards, The Customer Service Team.
Do your due diligence
I would advise anyone using this company to check the companies house records before paying a deposit.
27 février 2024
Avis spontané
Réponse de Trent Valley Windows
Good afternoon Scott,
We understand that you had some concerns regarding the company. As discussed with a member of the team, Trent Valley Windows is a part of Unity Home Improvement Network Limited, which we hope has explained the situation has satisfied any concerns that you may have had. If there is anything further we can assist you with in the future, please feel free to reach out.
Kindest Regards, The Customer Service Team.
we had used another company for other…
we had used another company for other work and they were useless, charged a lot and poor workmanship, we looked online and found Trent Valley windows and they were polite prompt very clean workers and the customer service went far beyond what you normally get these days. the price they charged was better than what we had paid the cowboy company and the installation was expertly carried out on time we will certainly use Trent Valley windows again for additional work
1 novembre 2023
Réponse de Trent Valley Windows
Good morning Mr Perkins,
We thank you for your great review of our service in the installation of your new windows, it is very much appreciated.
Have a good day, The Customer Service Team.
Completed the job in hand to a good standard
They took the time to do the job properly rather than try to make any short cuts.
6 octobre 2023
Réponse de Trent Valley Windows
Good morning Christopher,
Thank you for your comments and we are pleased to have been able to assist.
Kindest Regards, The Customer Service Team.
Avoid TVW
Had our conservatory, eventually, completed in 2022.(March to Dec - yes, that long!). The build was wrong. A wall had to be remade, it was that far out and not level. The guttering leaked on three corners like Niagara Falls; they came out at least three times to rectify. Failed every time. In the end I said that I would put them right. Fitters attitude was awful. A truly awful experience from start to not finished. I still see that company is having problems a year later. The manager is a great bloke, but the fitters/builders are less than second rate.
Would recommend a big steer clear of this company.
1 décembre 2022
Avis spontané
Réponse de Trent Valley Windows
Good morning Richard,
Thank you for your comments. Trent Valley Windows is under new ownership and we are striving to ensure that the customer journey does not reflect your experience. The team has recruited new fitting teams in the past months are looking forward to providing a full and comprehensive installation in the future. We appreciate your feedback. Please note the change of ownership does not affect your guarantee.
Have a good day, The Customer Service Team.
we Trent Valley for both our…
we used Trent Valley for both our windows and an extension, which we are more than happy with. Due to the wet weather we had to wait to have the outside rendering finished. But all in all we are so happy, it has given us the space, for when all the family come to stay. Last Christmas we had 5 grandchildren under 5 and 9 adults. The extra space was great never felt squashed in. I have given a 4 as some things could have gone smoother but, Carol at Trent Valley was very helpful with sorting things when needed. From the first meeting in August last year to now, it has always been no trouble talking things over. we now just need the copies of the planning permission to file and then enjoy the extra space. As for the window, all went in so quickly its hard to remember the old ones.
12 septembre 2023
Réponse de Trent Valley Windows
Good morning Barbara,
Thank you so much for your lovely review. The team will be delighted to read your comments and we are very pleased you are so happy with your new living space.
Have a very good day, The Customer Service Team.
Excellent job
I'm not going to make it a long story. Since Trent Valley windows has been took over,had new management and staff Excellent job.
I just wish some fitters would have a bit of pride in their work.
I would like to especially say thanks to Tony One of the Fitters Excellent job.
And to thank the new customer service team Very polite and helpful.
3 juillet 2023
Réponse de Trent Valley Windows
Good morning Mark,
Thank you for your feedback, we are constantly striving to provide an efficient and timely service. We will pass on your comments to the team.
Kind Regards, The Customer Service Team.
Just needed minor door adjustment 18…
Just needed minor door adjustment 18 months after fitting. Came at a time suitable for myself and job sorted with no fuss or bother.
7 septembre 2023
Réponse de Trent Valley Windows
Good morning Dave,
Thank you for leaving a 5* review of our service.
Have a good day, The Customer Service Team.
Trent Valley Windows were great.
The team worked very well, correspondance, time keeping, service, the lot, could not fault the company and employees, thank-you.
7 septembre 2023
Réponse de Trent Valley Windows
Good morning Vincenzo,
We appreciate your review and will continue to ensure we provide the best possible aftercare service.
Many Thanks, The Customer Service Team.
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