Trooli Avis 

Shaun, was friendly and helpful fixed the problem with no hassle. An asset to the company

Shaun did a great job installing trooli for me and did it quickly and professionally! ⭐️⭐️⭐️⭐️⭐️

Shaun couldn’t have been more helpful during the installation. Went above and beyond and the internet connection is top drawer!

I recently migrated to Trooli broadband from my existing supplier, BT, with the result that I now have a data service that runs over twenty times faster than before for just over half the price! The installation process was painless and very professionally managed by engineer, Archie, with the fibre laid in to my home and the router up and working inside two hours - I was highly impressed with the entire process. Reliability has been 100% at speeds of over 900Mbps for the first week of operation. My only regret is not having made the move two years ago when Trooli first came to my area - highly recommend!

Itu was not pushy- He was polite, cheerful, and patient, talking at a good speed and answering all my questions, ensuring I was happy at every stage of the discussion. A great start to my experience with a new provider.

A great service and fast connection. Dealt with Connor for the purchasing and contract, who was very helpful. The engineer who carried out the install, was great and had the system up and running very quickly

Itumeleng Gome was the agent I spoke to and found him to be very helpful, polite and clear in his information, telling me everything I needed to know.
I would definitely recommend this service!

Ali and Wajid were brilliant - polite, courteous and completed a very neat and tidy job.

Only had Trooli for 5 days so far but the difference in internet speed and reliability compared to Sky is huge. Better price too.
Tom was great when he came to install, especially as our house wasn’t a standard installation.
So far, so good!!

Discussed the setup process with Belmirro Khoza (Sales Agent) who clearly explained the whole procedure clearly and arranged for an engineer appointment. Top marks for his effort hope the rest goes as smoothly and professionally.

Connor was professional giving us all relevant information without making it too oo long winded. Affable without being "pushy"

Amazing service from the start, ordering the washing quick, insulation date was quick too, engineer that install everything was very professional,
My internet service is amazing very, the difference I'm getting now is perfect,
Thank you trooli

Since December 2025 I have had to have my router replaced twice and lost internet access early this July because of a software fault at the company’s end.
I was told I would get the new router between 24 & 48 Hours. It took just under 6 days!
After not getting through by phone I emailed them a complaint about their poor service 4 days ago and have had no reply yet.
I have been using the internet since 1988 and Trooli are by far the worst service I have had.
I STRONGLY recommend AGAINST using them. The specs are good but reliability is as important and they fail badly in that regards.

The installation of our full fibre isn't quite complete, but close. We were on copper wires, then Starlink (which we really don't like) until recently when Trooli put fibre cables into our road. We got a quote for running the cable underground to our house, which was really reasonable and within days Ali and Wajid showed up to dig the trench across our lawn and gravel driveway and place a duct and cable. They did an amazing job - the duct is in place and you can't tell where they have put it. Big shout out to these guys. Connor has also been helpful in Sales to get us on the right contract. So far I'm really impressed with Trooli - service and staff.

Connor was very helpful and professional in dealing with my questions and arranging for my changeover to Trooli. He explained everything clearly and made the experience easy to understand. Thank you Connor.

Had problems with my router, but Aphiwe took the time to sort it out for me. Very pleased

Straightforward transfer to full fibre. Easy to follow steps to organise day of fitting. The team who fitted the router were professional and courteous. One very satisfied customer.

I received a prompt follow up call from my Internet enquiry. The salesman Bel was able to provide me with all the necessary information and provide me with the correct package that suited the household needs..working from home, 3 children gaming and TV streaming. I found the package to have an increased Internet speed for a much cheaper price. Bel was also able to handle the switching process in full for me and I was put at ease that no Internet would be lost during the switch. The free installation and set up was booked for next week. Thank you.

I’ve just ordered my new Broadband from Trooli after spending the last 14 years with Sky. The customer service assistant George who took my call was very helpful and clear when explaining what will happen. My day to day job is to actually train employees on how to delivered a positive and professional service, so I felt George gave excellent service by listening to my needs, executed a plan of action and closed the sale on a positive. I’m looking forward to my setup day next week and hopefully I won’t be calling Trooli up anytime soon unless it’s a positive😉👍

Bel my call handler was great he explained everything and took time to make sure all details were read back to me to confirm they were correct. Even though there was a lot of background noise people taking other calls etc had was patient and courteous throughout