Had a friendly and helpful call with Connor who helped get us set up with Trooli. I'm 76, disabled and about as untechnical as you can be. Connor helped me find a package that saved us significant mon... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I called Trooli today to ask about an upgrade. Not only did they price match, they actually beat the nearest competitor by quite some margin, almost doubling my speed at a lower cost! Mercia handled... Voir plus
Have been with trooli for about 2 years and had nothing but issues with our Internet. I have complained multiple times over the phone and via email with most emails being ignored. Their custom... Voir plus
L'entreprise a répondu
Having previously looked at at Trooli online, I had an unexpected call from Kashif who was very helpful. He explained everything in great detail and was very patient as I have a bit of a hearing probl... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Écrit par l'entreprise
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Coordonnées de contact
18 Kings Hill Avenue, ME19 4AE, West Malling, Royaume-Uni
- 03333446601
- sales@trooli.com
- www.trooli.com
Check Your Coverage
4,6
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Account Query Sorted
Just chased with Ntombizonke on an accounts query and she was great. Answered my question so quickly and the issue was resolved and explained.
30 juillet 2026
Avis spontané
Réponse de Trooli
Hi Claudia,
Thank you for your lovely feedback! We're pleased to hear Ntombizonke was able to resolve your accounts query quickly and explain everything clearly. We'll be sure to pass on your kind words.
Best,
Ati
Fast turnaround of order.The engineer…
Fast turnaround of order.The engineer was on time and very knowledgeable
20 juillet 2026
Avis spontané
Réponse de Trooli
Hi Paul,
Thank you for your review! We're delighted to hear your order was processed quickly and that our engineer arrived on time and provided such knowledgeable service.
Best,
Ati
Account Query
My query was dealt with by Phoskiza in a very professional and friendly manner. She was able to answer my questions quickly and confidently.
27 juillet 2026
Avis spontané
Réponse de Trooli
Hi Christine,
Thank you for your feedback! We're pleased to hear Phoskiza provided professional and friendly support, answering your questions quickly and confidently.
We'll be sure to pass your kind words on to her.
Best,
Ati
Thank you Trooli
Thank you Trooli. Lucas came to fit our new FTTP today and he did an absolutely excellent job, he worked cleanly, and efficiently also he is such a lovely helpful and polite guy. He does Trooli proud, and I hope you tell him so . Speeds are great and I’m looking forward to a much reduced bill, I hope you can keep it up come time for us to renew 😉 . After receiving a very imop rude and bitter email from BT this afternoon I have no doubt we have made absolutely right decision to move to Trooli. Thank you again.
29 juillet 2026
Avis spontané
Réponse de Trooli
Hi Sharon,
Thank you for your wonderful feedback! We're delighted to hear Lucas provided such a professional and helpful installation experience. We'll make sure your kind words are shared with him.
It's great to hear you're enjoying the speeds and that you're happy with your decision to switch to Trooli. We hope you continue to enjoy your service for years to come.
Best,
Ati
Easy to renew contract and a sensible…
Easy to renew contract and a sensible variety of options and prices.
Always efficient and friendly.
29 juillet 2026
Avis spontané
Réponse de Trooli
Hi Colin,
Thank you for your review! We're pleased to hear renewing your contract was easy and that you found the range of options and pricing to be a good fit. We really appreciate your kind words about our friendly and efficient service.
Best,
Ati
Andille solved my broadband disruption…
Andille solved my broadband disruption problem quickly and efficiently. I am very satisfied with the service provided by Trooli and glad that I changed to.them from my previous service provider.
28 juillet 2026
Avis spontané
Réponse de Trooli
Hi Francis,
Thank you for your fantastic review! We're delighted to hear Andille resolved your broadband issue quickly and efficiently. It's great to know you're happy with your decision to switch to Trooli.
Best,
Ati
Had a small problem with my billing.
Had a small problem with my billing.
Fortunately Sphokazi would I spoke to was able to rectify the problem almost instantaneously which was great,
29 juillet 2026
Avis spontané
Réponse de Trooli
Hi Gerry,
Thank you for your review! We're glad Sphokazi was able to resolve your billing issue so quickly. We'll be sure to pass your kind feedback on to her.
Best,
Ati
I have not had such a bad internet…
I have not had such a bad internet connection since 1995
29 juillet 2026
Avis spontané
Réponse de Trooli
Hi Nick,
We're sorry to hear your connection hasn't been performing as expected.
If you're still experiencing issues, please get in touch with our Customer Support team. They'll be happy to run some checks and work with you to get your connection performing as it should.
Best,
Ati
quick response to phone…
Relatively quick response to phone call. Bel answered queries clearly and helped complete the sign-up process efficiently maintaining a friendly and helpful manner throughout. Also a quick and helpful response from the On-boarding team
27 juillet 2026
Avis spontané
Réponse de Trooli
Hi Chris,
Thank you for your review! We're delighted to hear Bel made the sign-up process clear, friendly and efficient, and that our Onboarding team was quick to help too.
We appreciate your feedback and hope you enjoy your Trooli service.
Best,
Ati
Excellent Customer service from Belmirro
I spoke with Belmirro Khoza at Trooli, who was very helpful, and took me though the various options available. He did not pressure me, and let me mull over the figures and rang me back at the same time the following day, as he promised. We went through terms and conditions very well about my move from EE, and I mentioned the retained landline, which Trooli can support but does not offer equipment. I signed up on the offer for 500mbs which was £15 cheaper than my existing EE 50mbs part fiber. However as part of the swap over, EE then wanted £30 per month for the landline and an additional £10 for each mobile sim contract I had with them, making it all more expensive than the better service with Trooli. Not Trooli's issue, just expensive and over the top charging from EE. I have had to remain with EE, sadly.
28 juillet 2026
Avis spontané
Réponse de Trooli
Hi Ray,
Thank you for taking the time to share your experience. We're really pleased to hear Belmirro provided clear, helpful advice and gave you the time and space to make an informed decision, without any pressure.
We're sorry things didn't work out this time, but we completely understand. If your circumstances change in the future, we'd be delighted to welcome you to Trooli.
Best,
Ati
Great friendly helpful staff (Bel)
The guy that I was chatting it all through with on the phone ‘Bel’ was absolutely great. Helpful, supportive, great knowledge. Even just arranged a quick call back right on the closing time to help out with my busy day. Absolutely great. Thanks again Bel.
28 juillet 2026
Avis spontané
Réponse de Trooli
Hi Tim,
Thank you for your great feedback! We're delighted to hear Bel provided such helpful and supportive service, taking the time to make sure everything was sorted around your schedule.
We'll be sure to share your kind words with him.
Best,
Ati
Super easy to get on board
I had previously registered interest in Trooli. Sent an email detailing my requirement to install at a future date, with a number of questions. Received a call shortly after from Kash at the Trooli team. He answered all my questions advised me and guided me through the process. All very easy. Looking forward to getting my Trooli conneo
23 juillet 2026
Avis spontané
Réponse de Trooli
Hi Mike,
Thank you for your review! We're delighted to hear Kash was able to answer your questions and guide you through the process smoothly. We hope your installation goes well and that you enjoy your Trooli connection.
Best,
Ati
Shaun and John were both really professional and respectful
Shaun and John were both really professional, quickly identified the fault and rectified the issue. Both very courteous and respectful, each gent either removed their boots or put covers over their boots before entering my house which was a nice touch.
28 juillet 2026
Avis spontané
Réponse de Trooli
Hi Manus,
Thank you for your feedback! We're pleased to hear Shaun and John provided professional and respectful service, quickly resolving the issue while taking care in your home.
We'll be sure to share your kind words with them.
Best,
Ati
Very easy to order broadband via George…
Very easy to order broadband via George - straightforward & helpful!
28 juillet 2026
Avis spontané
Réponse de Trooli
Hi Sally,
Thank you for your review! We're pleased to hear George made the ordering process simple and straightforward. We'll be sure to pass your kind feedback on to him.
Best,
Ati
Been a customer of Trooli for years…
Been a customer of Trooli for years now.
Excellent reliability with fast speeds and low latency.
On the odd occasion I have needed to speak to support they have always resolved the issue quickly.
The most recent was a billing enquiry which was addressed and resolved on the phone by Sphokazi, thank you.
28 juillet 2026
Avis spontané
Réponse de Trooli
Hi Mr Turrell,
Thank you for your continued support! We're pleased to hear you've enjoyed reliable speeds and great service over the years. It's also fantastic to know Sphokazi was able to resolve your billing query quickly and efficiently.
We'll be sure to share your thanks with her.
Best,
Ati
Réponse de Trooli
Hi Pauline,
Thank you for your kind feedback! We're delighted to hear you received excellent service and that our team provided the attentive and thorough support you needed.
Best,
Ati
Réponse de Trooli
Hi Mr Simmons,
Thank you for your feedback! We're pleased to hear Bel provided such helpful support. We'll be sure to pass your kind words on to him.
Best,
Ati
Nadeem was most polite
Nadeem was most polite, helpful and within no time had resolved my problem. I’m now set up and running.
27 juillet 2026
Avis spontané
Réponse de Trooli
Hi Barbara,
Thank you for your review! We're delighted to hear Nadeem was able to resolve your issue quickly and get you up and running. We'll make sure your kind words are shared with him.
Best,
Ati
Needed some answers before purchasing…
Needed some answers before purchasing a package. Sales man was extremely knowledgeable, helpful and friendly. He answered all my questions clearly in a way I could understand. I was very happy to go ahead with the purchase
27 juillet 2026
Avis spontané
Réponse de Trooli
Hi L Hollingum,
Thank you for your feedback! We're pleased to hear our sales team provided clear and helpful guidance, answering all your questions and helping you feel confident with your choice.
We hope you enjoy your Trooli service.
Best,
Ati
Connor from Trooli was very helpful at…
Connor from Trooli was very helpful at a difficult time for me and guided me through the process from start to finish.
27 juillet 2026
Avis spontané
Réponse de Trooli
Hi Jason,
Thank you for taking the time to leave a review. We're really pleased Connor was able to support you and make the process as straightforward as possible during a difficult time.
We'll be sure to pass your kind words on to him.
Best,
Ati
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.