Terrible Insurance company they’re happy to take your monthly payment but they are creating unnecessary hassle to replace my stolen device. I have provided all the documents they need but they’re sti... Voir plus
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Terrible service wasted 2 hours of my time and then told me they were calling insurance and never called back dont wast your time with them
L'entreprise a répondu
No problems. The travel insurance I received was underwritten by AXA Travel Insurances. I had to make a couple of claims and received what I intended minus the excess I had indicated.
L'entreprise a répondu
I felt trusted insurances went above and beyond to help me. Kevin offered to call me on the date I needed to buy my insurance, so that the payment would go through on the correct day. They're always h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Trusted Insurances is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Trusted Insurances
Écrit par l'entreprise
- Insurance you can depend on
- All of us rely on our devices, such as mobile phones, tablets and laptops, in our everyday lives. So if they breakdown, or are lost or stolen, the need to quickly repair or replace these expensive pieces of tech means it's a good idea to have comprehensive gadget insurance cover, from a provider you can trust, who can quickly get the issue sorted with the minimum of hassle. Trusted Gadget Insurance has been designed with this in mind. We have created a selection of policies tailored to suit people's ever changing lifestyles with different levels of cover, fair and simple terms along with a high quality service, at a price far cheaper than many other insurance providers.
- Bundle & SAVE
- Protect all of your gadgets and your families' too, either individually or under one family bundle policy with Trusted Insurances. For one simple monthly premium you can protect up to 10 devices against Theft, Loss and Damage whether at home, work, study or even on holiday.
Coordonnées de contact
3,3
Moyen
680 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
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Had phone insurance for a number of…
Had phone insurance for a number of years with this company and I can’t think of anyone better for price and service.
Didn’t know they did laptop insurance and also sorted a good policy for that today with help from Alan who guided me through the process and was very patient and well spoken. Big shout out to Alan who is a credit to the company.
22 janvier 2026
Réponse de Trusted Insurances
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Trusted family!
Thanks,
The Trusted insurance team!
Great value for money.
Great value for money.
Very quick and efficient whilst setting up the policy
16 janvier 2026
Réponse de Trusted Insurances
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Trusted family!
Thanks,
The Trusted insurance team!
The online claim form does not work
The online claim form does not work. Multiple attempts on different devices, different document formats etc. The phone number to make a claim is not free. The cover of your policy is misleading. Yes, I read the policy and all the small print. Pointless getting cover, it was not the cheapest option and yet it was no better cover. Call centre operator unprofessional and rude. Very disappointing.
13 janvier 2026
Avis spontané
Réponse de Trusted Insurances
Dear Rebecca
We are sorry to hear your experience was not a positive one.
Please kindly provide us with your policy details and we will be happy to assist you.
Thanks
The Trusted Insurance Team!
insurance made easy
it was so quick and east to follow and do i would recommend the company
27 décembre 2025
Réponse de Trusted Insurances
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Trusted family!
Thanks,
The Trusted insurance team!
I am a older lady had a licence for…
I am a older lady had a licence for years this year I bought a new car and went to change my car insurance was told I was not allowed as I was a older lady and said I was a risk it may be in the small print but I did not see it told I could not even pick my new car up.
10 décembre 2025
Avis spontané
Réponse de Trusted Insurances
Dear Susan
Thank you for reaching out to us. We’re sorry to hear that your experience hasn’t been a positive one.
However, we don’t provide car insurance, so it seems this may not be related to our company.
Could you please double-check the insurance provider details.
Thanks
The Trusted Insurance Team!
Everything was easy and straight…
Everything was easy and straight forward .Easy to understand plus you get great protection for your mobile phone. Also reasonably priced for what you get.
29 novembre 2025
Awful company
I cannot believe how terrible this company is.
Firstly the claim form doesn't work, like literally will not let you submit a claim.
So I submitted my claims to axa who are the parent company.
All my claims were denied but they didn't specify what claim the denial was in relation to (just sent me a reference number that I hadn't previously been given) so I have no idea which letter is for which claim.
And all for valid things covered by my policy (missed flight, delays etc.)
Have repeatedly contacted customer services and been ignored.
19 novembre 2025
Avis spontané
Réponse de Trusted Insurances
Dear Zara
We are sorry to hear your experience was not a positive one.
We have passed your review to AXA who will be in touch as a matter of urgency.
Thanks
The Trusted Insurance Team!
Réponse de Trusted Insurances
Thank you for your feedback! We’re happy to hear that the price was competitive and that the cover met your expectations. We appreciate your support!
We are happy to have you as part of our Trusted Insurances family!
Thanks,
The Trusted Insurances team!
Online renew - not the best experience
Fortunately we have not had to claim, however renewal when a credit card has been changed was not the simplest experience. Chat took time, and finally managed to resolve.
31 octobre 2025
Réponse de Trusted Insurances
Thank you for your feedback. We’re glad to hear everything was resolved, but we're sorry that updating your renewal details after a card change wasn’t as smooth as it should be. We appreciate your patience during the chat process and will use your comments to help improve the experience. If you ever need further assistance, we’re always here to help.
Very good experience
30 octobre 2025
Réponse de Trusted Insurances
Thank you for your feedback! We're glad to hear you had a good experience with our service.
We are happy to have you as part of our Trusted Insurances Family!
Thanks,
The Trusted Insurances team!
Faulty phone was given to me after a claim, No Fix - A Total Waste of Time!
I would not recommend this company to anyone. Rubbish!!!
I am extremely disappointed with this company. After a successful lost phone claim, they sent me a faulty replacement phone. I returned it, expecting a new refurbished phone—but they sent back the same faulty phone without any repair at all.
The screen issue was still present, even at the welcome screen.
Not only did they fail to repair it, but now I have to go through the whole process again with no guarantee that the issue will be resolved. Absolutely frustrating and unprofessional.
22 octobre 2025
Avis spontané
Réponse de Trusted Insurances
Dear Vatsal
We are sorry to hear your experience has not been a positive one.
We can see that your complaint is being dealt with by our Customer Relations Team, who are there to assist you.
Thanks
The Trusted Insurance Team!
Would never use again and even makes me…
Would never use again and even makes me think what’s the point of buying holiday insurance for future holiday.
Supplied all proof and evidence of my claim yet it was still not enough. They just kept asking for more proof, even asking proof for things that had nothing to do with my claim. In the end they just stopped replying to my email.
7 août 2025
Avis spontané
Réponse de Trusted Insurances
Dear Adam
We are sorry to hear your experience has not been a positive one.
To enable us to assist you, we requested your details but have not received a response.
Please kindly provide this so we can look in to this further for you.
Thanks
The Trusted Insurance Team!
Sadly I had to cancel my holiday
Sadly I had to cancel my holiday, so was very pleased that Aimen managed to get me a partial refund on my insurance policy. Thank you so much.
6 octobre 2025
Avis spontané
Réponse de Trusted Insurances
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Trusted family!
Thanks,
The Trusted insurance team!
Cancellation of policy
Firstly, I received a very competitive quote. The clincher came when I had my holiday cost refunded due to building work at our hotel.
I contacted Trusted to see if I could postpone my policy as it had not been used. I spoke to MICK who advised that it was not possible but as no claim had been made I would be entitled to a 65% refund. MICK was friendly and knowledgeable and I would definitely recommend him for employment or promotion.
1 octobre 2025
Avis spontané
Réponse de Trusted Insurances
Thank you for taking the time to share your positive experience Kevyn.
We appreciate your kind comments regarding the service you received from Mick. We have passed your comments on to him to let him know.
It is great to have you on board!
The Trusted Insurances Team.
Terrible communication
I've been trying to get a claim resolved since May and I have to chase relentlessly. If you don't call them they sit on documents. Even if you call they say they will escalate but nothing happens. I call back, they say they will escalate and the cycle continues. Weeks now of calling to be told the same thing. I spend a night in hospital in the US and the bill is more than we have so our whole life is on hold until they confirm but they honestly don't care.
1 octobre 2025
Avis spontané
Réponse de Trusted Insurances
Dear David,
We are sorry to hear that your experience has not been a positive one.
We requested your details for your organic review. However, these details have not been forthcoming after we requested them.
Please can you provide us with your claim or policy number at your earliest convenience, so we can assist you.
Thank you.
The Trusted Insurances Team.
Easy process …
Only claimed once years ago but very easy process.
Feel at ease knowing our three gadgets are insured .
18 septembre 2025
Réponse de Trusted Insurances
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Trusted family!
Thanks,
The Trusted insurance team!
Competitive but portal is rubbish
Appears competitive but you can’t upload the documents for whatever reason. Also, when you use the forgotten password service, the password sent cannot be changed.
27 août 2025
Réponse de Trusted Insurances
Dear Customer,
Thank you for sharing your experience.
Please confirm, if you would like a member of our team to call you to assist you with your document upload issue.
Reagarding the password reset, please be informed that when a password reset is issued, this cannot be changed to a password of your choice. This is due to the current system set up. We are looking at ways to improve this feature.
Thank you for your understanding.
The Trusted Insurances Team.
Consistently slow and unacceptable claims process
I submitted my claim on 11th August. The policy promises a response within two working days, but every single reply has taken three working days or more.
The claims process is painfully slow. Each time I’m asked for more documents, I upload them immediately, yet I’m told to wait another “two working days” — which always turns into three. This has happened repeatedly.
It is now 19th August, more than a week since I submitted my claim, and I still have no resolution and no meaningful update.
This is not prompt, fair, or professional claims handling. I am extremely dissatisfied. Potential customers should think very carefully before choosing this insurer — if you need reliable or timely support, look elsewhere.
19 août 2025
Avis spontané
Réponse de Trusted Insurances
Dear Nabeel,
Thank you for providing your details for the organinc review.
We are sorry to hear that your experience has not been a positive one.
Our records shows that a complaint has been logged with our Customer Relations Team.
Please allow 2-working days for the Claims Team to review your claim from the date you provided the requested documents. This means you should receive an update by 21st August.
Thank you for your patience.
The Trusted Insurances Team.
Game Console Cover
Really Recommend this Company for Cover and my Best Experience is I'm Really Happy I'm Coved for another Year
18 août 2025
Réponse de Trusted Insurances
Thank you for sharing your positive experience Kevin.
We appreciate your kind feedback and recommendation and we're grateful for your custom.
The Trusted Insurances Team.
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