Terrible Insurance company they’re happy to take your monthly payment but they are creating unnecessary hassle to replace my stolen device. I have provided all the documents they need but they’re sti... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Terrible service wasted 2 hours of my time and then told me they were calling insurance and never called back dont wast your time with them
L'entreprise a répondu
No problems. The travel insurance I received was underwritten by AXA Travel Insurances. I had to make a couple of claims and received what I intended minus the excess I had indicated.
L'entreprise a répondu
I felt trusted insurances went above and beyond to help me. Kevin offered to call me on the date I needed to buy my insurance, so that the payment would go through on the correct day. They're always h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Trusted Insurances is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Trusted Insurances
Écrit par l'entreprise
- Insurance you can depend on
- All of us rely on our devices, such as mobile phones, tablets and laptops, in our everyday lives. So if they breakdown, or are lost or stolen, the need to quickly repair or replace these expensive pieces of tech means it's a good idea to have comprehensive gadget insurance cover, from a provider you can trust, who can quickly get the issue sorted with the minimum of hassle. Trusted Gadget Insurance has been designed with this in mind. We have created a selection of policies tailored to suit people's ever changing lifestyles with different levels of cover, fair and simple terms along with a high quality service, at a price far cheaper than many other insurance providers.
- Bundle & SAVE
- Protect all of your gadgets and your families' too, either individually or under one family bundle policy with Trusted Insurances. For one simple monthly premium you can protect up to 10 devices against Theft, Loss and Damage whether at home, work, study or even on holiday.
Coordonnées de contact
3,3
Moyen
680 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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DO NOT USE
***DO NOT USE***
If negative zero was and option that's what I would give.
I called medical assistance last night
after a bad fall not just once but 3 times to no answer just a dead line.
Not good enough and I warn everyone to stay clear of this insurance company.
27 décembre 2024
Avis spontané
Réponse de Trusted Insurances
Dear Kelly,
Thank you for getting back to us with your details so we could locate your policy.
We are sorry to hear that your experience has not been a positive one.
We have passed on your concerns to the relevant team to pick up and arrange to contact you for assistance as a high priority.
Thank you for your patience and understanding.
The Trusted Insurances Team
Very helpful call-handler.
18 décembre 2024
Réponse de Trusted Insurances
We are pleased to hear you received excellent service and you found it easy to cover your gadgets.
Thanks,
The Switched-on Insurance Team!
Réponse de Trusted Insurances
We are pleased to hear you received excellent service and you found it easy to cover your gadgets.
We are happy to have you as part of our Trusted family!
Thanks,
The Trusted insurance team!
So I've always insured my phone through…
So I've always insured my phone through trusted insurance even getting my friends to sign up. I've always paid my premiums. I cover my phone for loss amd theft. I was on a night out for my friends birthday party.. my phone was stolen, I have reported ot to the police and report my loss including immobiliser website and the handset has been blocked. The have refused my claim. The have treated my case horrendous including not dealing with the Information I've sent them correctly. I have autism blood cancer and very vulnerable. I have had a traumatic experience and will urge anyone with caution not to use this insurance company. I'm not having to wait for a reply for a review of the case and also a complaint has been maid. If someone steals your phone amd you have insurance and pay every month you should never be treated in this way. I just hope it dose happen to anyone else. Il be waiting on a reply and taking this to the financial ombudsman.
3 décembre 2024
Avis spontané
Réponse de Trusted Insurances
Dear Jonathan,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
Our records indicate that your concerns were logged as an official complaint yesterday. Our Customer Relations Team have issued your complaint final response letter after a full investigation into your claim was completed.
You should have received this to the email registered on your policy.
Thank you for your patience and understanding.
The Trusted Insurances Team.
Easy to do and competitive
Easy to do and competitive. First payment would not load so had to do it all again which was a bit of a pain
24 novembre 2024
Réponse de Trusted Insurances
Thank you for sharing your experience Aisha.
We're sorry to hear that you had issues with the payment. However, we're pleased this went through and that you are happy with your policy and premium.
It's great to have you on board!
The Trusted Insurances Team.
Easy to arrange and provided the cover…
Easy to arrange and provided the cover we were looking for, at a good price. One must have was not to have a refurbished phone replacement, which the policy stated a new phone would be available.
10 novembre 2024
Réponse de Trusted Insurances
Thank you for your 5-Star review Ian.
However, we must inform you that this is not a new for old policy, as per page 16 on your policy booklet, where it stipulates the following: 'Where we replace the gadget(s), the replacements may be pre-owned, refurbished or remanufactured (not brand new). This is not a new for old insurance policy.'
The Trusted Insurances Team.
Really helpful knowledgeable customer…
Really helpful knowledgeable customer services. Addressed my query efficiently and explained everything as we went along. Good value for money
15 novembre 2024
Réponse de Trusted Insurances
Thank you for taking the time to share your positive customer experience Sam.
It's great to receive such wonderful feedback regarding our staff.
We will pass on your kind comments to the representative.
We're delighted to have you on board!
The Trusted Insurances Team
Quick, efficient and easy!
Very impressed 2 weeks from submitting my claim to receiving my repaired device back. Very clear about all the information they need and efficient! Thank you for making it so easy.
14 novembre 2024
Avis spontané
Réponse de Trusted Insurances
Thank you for taking the time to highlight your positive experience Alicia.
We're delighted to hear that you had a streamline claims journey.
The Trusted Insurances Team.
Zuleima was a great help and found my…
Zuleima was a great help and found my family a great deal to insure 3 of our mobile phones.
I can't fault their customer service.
It was a straight forward process, and not a long wait time to be connected to an actual human.
Well done and THANK YOU.
24 octobre 2024
Avis spontané
Réponse de Trusted Insurances
Thank you for taking the time to share your positive customer experience Kev.
It's great to hear of the helpful service you received from Zuleima.
We will pass on your kind comments to let her know.
We're delighted to have you on board!
The Trusted Insurances Team.
Very pleasant and helpful member of…
Very pleasant and helpful member of your team, even when my signal dropped all the details was emailed to me and purchase was completed
15 octobre 2024
Réponse de Trusted Insurances
Thank you for taking the time to share your positive customer experience Mrs. Wardle.
We're pleased to hear of the professional and friendly service you received and that this assisted in the completion of your setting up your policy.
It's great to welcome you on board!
The Trusted Insurances Team.
Very quick response and helpful
8 octobre 2024
Réponse de Trusted Insurances
Thank you for sharing your positive experience Ajay.
We're pleased that the service you received was swiftly and professional.
The Trusted Insurances Team.
Terrible experience with this company
Terrible experience with this company. After sending in my MacBook for repair, I received no communication whatsoever. I had to call multiple times for updates, only to be told they couldn’t provide any because their outsourced third-party repair service wasn’t responding. When I finally got my MacBook back, the original issue was still there. They admitted they missed something and asked me to send it in again. Completely unacceptable—avoid this company at all costs
27 septembre 2024
Avis spontané
Réponse de Trusted Insurances
Dear Ash,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
Our records indicate that your concerns were logged as an official complaint today and we have provided your complaint acknowledgement letter in this regard.
We will complete a full investigation of your claim and provide your complaint Final Response Letter once we have completed our investigation.
Thank you for your patience and understanding.
The Trusted Insurances Team.
Great Customer Service
Great Customer Service, good response to queries, nothing to complain about at all,
23 septembre 2024
Avis spontané
Réponse de Trusted Insurances
Thank you for taking the time to share your positive customer experience.
We understand how important it is to provide a high standard of customer service, so we're delighted to hear of the excellent service you received from our team.
The Trusted Insurances Team.
Arranged my phone cover policy with…
Arranged my phone cover policy with Trusted Insurances through Taurus Insurance. Having dealt with Taurus for some time I am happy to go with the recommendation
12 septembre 2024
Avis spontané
Réponse de Trusted Insurances
Thank you for sharing your positive review.
Your recommendation is greatly appreciated and we appreciate your custom.
The Trusted Insurances Team.
Poor service
Firstly the medical assistance line was out of order and did not work at the weekend while I was travelling. Meaning I had to repatriate my child with zero help from them. Secondly the claim review process is the slowest I have ever experienced, do NOT chase them by email as this resets the lengthy process of review. Initially I was told 10 days, now its 15 days and if you accidentally reset it by simply emailing them it starts again!!!! Whether they pay or not its an avoid for me. For information I work in a claims department of a manufacturing company.
10 septembre 2024
Avis spontané
Réponse de Trusted Insurances
Dear Paul,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
We have passed on your details to our Operations Team who will handle this as a matter of priority and arrange to contact you accordingly.
The Trusted Insurances Team.
Good policy; helpful staff
Very helpful agent set up policy for me and got me multi-gadget discount
2 septembre 2024
Réponse de Trusted Insurances
Thank you for taking the time to inform us of your positive customer experience Mark.
It's very kind of you to share your feedback, as we understand just how important it is to provide a professional and friendly service to our customers.
We shall pass on your comments to the representative.
We're also delighted to welcome you on board!
The Trusted Insurances Team.
Overall quick and easy
Buying the policy was quick and easy. Even the customer service is good and they answer very quickly. Had to change policy but all done very quickly. Covers older phones as well, as not many companies do this. All in all good so far, hopefully the claims process is also very effective if ever needed, hopefully not:)
Will definitely recommend to others 👌
12 août 2024
Réponse de Trusted Insurances
Thank you for taking the time to detail your positive experience.
We appreciate your comments are pleased you found the sign-up journey to be a seamless process.
It's great to welcome you on board!
The Trusted Insurances Team.
Clear information with a great service
Clear information with a great service. Very easy to use and understand. Makes taking out insurance better than most providers
8 août 2024
Réponse de Trusted Insurances
Thank you for taking the time to share your positive experience Steven.
We're delighted to hear that you found the online application to be a streamline and user-friendly process.
It's great to have you on board!
The Trusted Insurances Team.
Quick
Quick, fairly priced, reasonable excess & inclusions, overseas cover to 45 days on all policies - would of paid to have this longer as a benefit.
4 août 2024
Réponse de Trusted Insurances
Thank you for taking the time to share your positive experience Fiona.
We are pleased you found the overall process of purchasing your policy to be a seamless journey.
It's great to welcome you on board!
The Trusted Insurances Team.
Réponse de Trusted Insurances
We are happy to hear that the process was simple, and the price was competitive. We are confident you will be pleased with our other services, should you need to use them.
Thank you for insuring with Trusted Insurance!
The Trusted Insurance Team
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