Terrible Insurance company they’re happy to take your monthly payment but they are creating unnecessary hassle to replace my stolen device. I have provided all the documents they need but they’re sti... Voir plus
L'entreprise a répondu
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Terrible service wasted 2 hours of my time and then told me they were calling insurance and never called back dont wast your time with them
L'entreprise a répondu
No problems. The travel insurance I received was underwritten by AXA Travel Insurances. I had to make a couple of claims and received what I intended minus the excess I had indicated.
L'entreprise a répondu
I felt trusted insurances went above and beyond to help me. Kevin offered to call me on the date I needed to buy my insurance, so that the payment would go through on the correct day. They're always h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Trusted Insurances is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Trusted Insurances
Écrit par l'entreprise
- Insurance you can depend on
- All of us rely on our devices, such as mobile phones, tablets and laptops, in our everyday lives. So if they breakdown, or are lost or stolen, the need to quickly repair or replace these expensive pieces of tech means it's a good idea to have comprehensive gadget insurance cover, from a provider you can trust, who can quickly get the issue sorted with the minimum of hassle. Trusted Gadget Insurance has been designed with this in mind. We have created a selection of policies tailored to suit people's ever changing lifestyles with different levels of cover, fair and simple terms along with a high quality service, at a price far cheaper than many other insurance providers.
- Bundle & SAVE
- Protect all of your gadgets and your families' too, either individually or under one family bundle policy with Trusted Insurances. For one simple monthly premium you can protect up to 10 devices against Theft, Loss and Damage whether at home, work, study or even on holiday.
Coordonnées de contact
3,3
Moyen
680 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Be Cautious
Having never claimed in years I received a letter about their ‘ongoing commitment to providing fair treatment to our customers’ and ‘noted’ I was a claim free policy holder for ‘several years’ and ‘upon careful evaluation’ my policy no longer offers fair value considering the premium and excess. So they gave me 30 days notice of their intention to cancel my policy.
Obviously ‘it’s important to note that this decision will not impact any future coverage and I can ‘confidently’ tell other insurers I have not had any policy cancelled as this particular cancellation is ‘solely related to ensuring fair treatment’.
So after all these years (6/7) of taking my premiums they cancelled me.
Next day I am offered a less than fair policy forever items at a higher price.
Fairness is clearly one way and not at all customer centric. Let’s not start on the frustrating, dated web page where you can’t change details without calling for ‘security’ reasons. My bank can as well as every other institution except Taurus.
Be cautious people. There are better offers out there and much less hassle and no patronising communications.
6 janvier 2025
Réponse de Trusted Insurances
Dear Customer,
We are sorry to hear that your experience has not been a positive one.
While we value the custom of all our policy holders, this pertains to a business decision and our ongoing commitment to providing fair treatment to our customers
If you wish to discuss this then please contact our customer service team on 0207 183 6081 or by email at gadget.sales@SwitchedOnInsurance.com and they will be happy to assist you.
Thank you for your understanding.
The Trusted Insurances Team.
The representative was amazing
The representative was amazing, I was stressed and he stayed calm, stuck to the scripts he had to and ensure everything was clear.
31 juillet 2025
Réponse de Trusted Insurances
Thank you for your great feedback! We're happy to hear that a member of our team provided you with excellent service and ensured that you received the best service possible.
We will pass on your kind words to the agent for their great work.
We are happy to have you as part of our Trusted Insurance family!
Thanks,
The Trusted insurance team!
Réponse de Trusted Insurances
We are pleased to hear you received excellent service and you found it easy to cover your gadgets.
Thanks,
The Trusted Insurance Team!
Réponse de Trusted Insurances
Dear Sameer,
Thank you for taking the time to share your positive claims experience.
We appreciate your feedback.
The Trusted Insurances Team.
Charges for mistakes!!!
Very unhappy with this. Was a genuine mistake. I contacted you regards changing my travel dates immediately after realizing that I had made a mistake. Human error! You wish to charge me for this. I took out your policy and this is the way I am treated about only one hour after having taken out the policy. Would this not entirely suggest this was an accident. Who charges for such an error. Its ludicrous. I have asked for someone to contact me from complaints. This did not happen!!! This is not something that should occur especially within a matter of what could be called minutes. Once again appalled by this. No decency to contact me regarding this matter. Most unprofessional.
11 juillet 2025
Avis spontané
Réponse de Trusted Insurances
Dear Nick
We are sorry to hear your experience has not been a positive one.
We have requested your details so we can look into this for you but have not yet received a response.
Please provide these at your earliest convenience, so we can assist.
Thanks
The Taurus Insurance Team!
riendly professional representative…
A friendly professional representative handled my enquiry.
13 juin 2025
Réponse de Trusted Insurances
Thank you for your feedback! We’re thrilled to hear you had a good experience with our service. We appreciate your support!
We will ensure that the agent is informed of their fantastic service :)
We are happy to have you as part of our Trusted Insurance family!
Thanks,
The Trusted insurance team!
Good value for money prompt service.
11 mai 2025
Réponse de Trusted Insurances
Thank you for sharing your positive experience Charlotte.
We're pleased to know that you found your policy to be such good value and we appreciate your comments regarding the service.
It's great to have you on board!
The Trusted Insurances Team.
ABOUT DELAY FLIGHT
Title: Warning: Avoid Trusted Insurances – Total Scam
Review:
I strongly advise everyone to stay away from Trusted Insurances. This company is not trustworthy and operates with deceptive tactics. I purchased a travel insurance policy and submitted a claim for a delayed flight. After wasting months of my time, they finally responded saying that they only cover delays of 12 hours or more – a condition that is never clearly shown during the purchase process.
Let’s be honest – no commercial flight gets delayed by 12 hours unless there’s a war or natural disaster. This 12-hour rule is just a dirty trick to avoid paying anything.
They never paid me a single penny, offered no support, and have done absolutely nothing to resolve my claim. This is a clear case of consumer exploitation.
Do not trust them. Do not give them your money. You will get nothing in return.
They are legal scammers hiding behind fine print. I regret ever buying from them.
13 mai 2025
Avis spontané
Réponse de Trusted Insurances
Dear Yozi,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
Please be advised that the benefits table in the policy wording provided states Travel Delay is “per 12 hours”.
Further this is normal across all travel insurance product to have a minimum number of hours specified.
While we appreciate your legitimate concerns, we can only provide cover for travel delay as stipulated in the policy booklet.
Thank you for your understanding.
The Trusted Insurances Team.
was easy enough and reasonable price
17 avril 2025
Réponse de Trusted Insurances
Thank you for sharing your positive experience Miss Pollock.
We're pleased that you found the purchase of your policy to be a seamless process and that you are satisfied with your premium.
It's great to have you on board!
The Trusted Insurances Team.
Applying and completing the purchase of…
Applying and completing the purchase of mobile phone insurance was seamless and straight forward.
20 avril 2025
Réponse de Trusted Insurances
Thank you for taking the time to share your positive experience Keith.
We're delighted to hear that you found the online application to be a user friendly process.
It's great to have you on board!
The Trusted Insurances Team.
I suggest not using this company
I took out a policy. I received the details online. I was unable able to open the pdf files as a password was required. I emailed them and it bounced back. I phoned and listened for ages, pressed option 3 it rang for a while then cut me off. I tried three more times and I was cut off every time. I tried to phone the claims line and hung on for 1/2 hr but no answer. I sent cancel notice and I am now awaiting my refund, fingers crossed.
15 avril 2025
Avis spontané
Réponse de Trusted Insurances
Dear Howard,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
Our records show that your policy was cancelled and a full refund issued on 17th April. Please allow 3-5 working days for the funds to reach your account.
Thank you for your patience and understanding.
The Trusted Insurances Team.
Réponse de Trusted Insurances
Thank you for your 5-Star feedback Sana.
We're delighted to hear you found the online application to be a user-friendly process.
It's great to have you on board!
The Trusted Insurances Team.
Not a great start
Took out travel insurance for a holiday tomorrow and after paying, the screen said an email would come with policy etc and if not I was given a number and reference number to call.
Nothing came through on email so I called the customer services number - I had to wait for ages as a pre-recorded message talked about policy stuff blah blah. After pressing option 3 for customer services I just sat listening to very irritating music for a long time. I hung up and tried several times never able to get through, so I gave up.
What a bad start and I can't imagine what it would be like to get through to this lot in an emergency.
Would not recommend
8 avril 2025
Avis spontané
Réponse de Trusted Insurances
Dear Customer,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
UPDATE: A senior member of the Travel Team attempted to call but unfortunately there was no answer. They left a voicemail. They have also re-issued your policy documents.
Please accept our sincere apologies for any delay.
Thank you for your understanding.
The Trusted Insurances Team.
Far too long to make a claim and still…
Far too long to make a claim and still not sorted
3 avril 2025
Réponse de Trusted Insurances
Dear Andrea,
We are sorry to hear that your experience has not been a positive one.
The policy attached to your review is not in your name.
Please can you confirm the correct policy number or your claim number at your earliest convenience so we can assist you.
Thank you.
The Trusted Insurances Team.
I mucked up my insurance and was angry…
I mucked up my insurance and was angry with myself and quite upset.Mike talked me through the problems and said he would try and sort it out.I didn't hold out any hope at all.Some days later- no fuss just a good result.Thankyou
4 février 2025
Avis spontané
Réponse de Trusted Insurances
Thank you for taking the time to share your positive experience Wynne.
It's great to hear of the great service provided by a member of the team. We shall pass on your kind comments to Mike.
The Trusted Insurances Team.
Process was quick and easy
Process was quick and easy, all dealt with fully online with no need to speak to anyone…quote was the best price online, very happy with process and price.
1 mars 2025
Réponse de Trusted Insurances
Thank you for sharing your positive experience Michael.
It's great to know that you found the online application to be a streamline process, and that you are happy with your premium.
We're delighted to have you on board!
The Trusted Insurances Team.
Réponse de Trusted Insurances
We appreciate your positive feedback Muhammad.
It's great to hear that you found the online application to be a streamline process.
We're delighted to have you on board!
The Trusted Insurances Team.
Terrible company do NoT use for medical cover
My daughter taken ill on holiday with medical emergency. Absolutely no response from insurers despite calls and numerous emails.we are still in Brazil and I have arranged to repatriate my daughter with no assistance or communication from insurer. I will now refer to insurance ombudsman on my return. I have raised a complaint with the insurer but no response let alone offer of assistance. I will take legal advice on return Do NOT use this company.
16 février 2025
Avis spontané
Réponse de Trusted Insurances
Dear Customer,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
We have escalated this your Travel Insurer to let them know of your experience, so they can arrange to contact you for further assistance and raise a complaint.
Thank you for your patience and understanding.
The Trusted Insurances Team.
The fact that you had a 5 star rating
The fact that you had a 5 star rating, the terms and rates seemed to exactly fit my needs and budget, plus the application went smoothly.
I've now got peace of mind but hopefully I won't need to claim
10 janvier 2025
Réponse de Trusted Insurances
Thank you for taking the time to share your positive experience Michael.
We're pleased that you found the online application to be a smooth process and that the policy meets your needs and provides peace of mind.
It's great to have you on board!
The Trusted Insurances Team.
Réponse de Trusted Insurances
Thank you for your 5-Star review Carole.
We are pleased you found the online application to be a streamline experience.
It's great to have you on board!
The Trusted Insurances Team.
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