Terrible Insurance company they’re happy to take your monthly payment but they are creating unnecessary hassle to replace my stolen device. I have provided all the documents they need but they’re sti... Voir plus
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Lisez les avis des autres
Terrible service wasted 2 hours of my time and then told me they were calling insurance and never called back dont wast your time with them
L'entreprise a répondu
No problems. The travel insurance I received was underwritten by AXA Travel Insurances. I had to make a couple of claims and received what I intended minus the excess I had indicated.
L'entreprise a répondu
I felt trusted insurances went above and beyond to help me. Kevin offered to call me on the date I needed to buy my insurance, so that the payment would go through on the correct day. They're always h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Trusted Insurances is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Trusted Insurances
Écrit par l'entreprise
- Insurance you can depend on
- All of us rely on our devices, such as mobile phones, tablets and laptops, in our everyday lives. So if they breakdown, or are lost or stolen, the need to quickly repair or replace these expensive pieces of tech means it's a good idea to have comprehensive gadget insurance cover, from a provider you can trust, who can quickly get the issue sorted with the minimum of hassle. Trusted Gadget Insurance has been designed with this in mind. We have created a selection of policies tailored to suit people's ever changing lifestyles with different levels of cover, fair and simple terms along with a high quality service, at a price far cheaper than many other insurance providers.
- Bundle & SAVE
- Protect all of your gadgets and your families' too, either individually or under one family bundle policy with Trusted Insurances. For one simple monthly premium you can protect up to 10 devices against Theft, Loss and Damage whether at home, work, study or even on holiday.
Coordonnées de contact
3,3
Moyen
680 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
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Great service lucas
19 juillet 2023
Réponse de Trusted Insurances
Thank you for taking the time to share your positive customer experience with us Sakhab.
We understand the importance of providing good customer service, so we are delighted to hear of the great service provided by Lucas.
We will pass on your kind comments to him.
It's great to have you on board!
The Trusted Insurances Team.
Good all
Good all
I have been a customer with this company since 2019, and it is a very wonderful company in its dealings, and they exchanged a computer for me that my son broke, and they dealt with ease
17 juillet 2023
Réponse de Trusted Insurances
Thank you for taking the time to provide us with your feedback! We are pleased to hear you received excellent service and you found it easy to cover your gadgets.
We are happy to have you as part of our trusted family 😊
Thanks,
The trusted Insurance teams!
I wanted to add a device and the…
I wanted to add a device and the customer service lady was very rude and not helpfull at all please avoid this vompany
2 juillet 2023
Réponse de Trusted Insurances
Dear Khurram,
We are sorry to hear that your experience has not been a positive one.
Thank you for bringing this to our attention.
We have located the call and have passed this on to Senior Management for review.
The Trusted Insurances Team.
AVOID: gadget insurnace
I made a claim for accidental damage on my smartphone, it got approved so I sent my phone off to them over a week ago. 10 day's later I'm still without a phone, this company can't fulfil their 24 to 48 hour time limit of providing a new handset.
So my advice, if you need a functioning phone every day, like most people do don't hold your breath you'll get it within the time they promise.
Also, the coustomer service phone number is a waste of time. You get palmed off and told to call back later for updates, that they never seem to get!
Unhelpful, uninterested people on the other end of the phone. Don't think they actually understand the inconvenience and hassle it causes their customers. No compensation is offered either.
Finally got some actual answers and updates after contacting the complaints team via email, whereby I did make a formal complaint. One empty apology after another.
The best interaction I've had was with a lady from a different department over the phone. The ironic thing is she was there to cancel all three of my insruance policies. So, you get nice people when you've had enough and decide to leave.
AVOID. Go somewhere else, I will be.
29 juin 2023
Avis spontané
Réponse de Trusted Insurances
Dear Ellie,
Thank you for providing your policy details.
We are sorry that your experience has not been a positive one.
Due to the device being difficult to source, this incurred a delay beyond our advisory timeframes.
Please accept my sincere apologies for this.
We have spoken to our Replacement Partner to resolve the matter.
We have arranged to upgrade you to another device, which is being dispatched today for delivery to you tomorrow as we discussed on the phone.
Thank you for your understanding.
The Trusted Insurances Team.
Réponse de Trusted Insurances
Thank you for taking the time to share your positive experience Elaine.
We are glad to know that you found the online application so user-friendly.
We are delighted to welcome you on board!
The Trusted Insurances Team.
Excellent all round
Helpful and friendly staff, easy website to use and very competitive prices.
11 juin 2023
Réponse de Trusted Insurances
Thank you for taking the time to share your positive customer experience Darren.
We ae pleased to hear about the helpful and friendly service you received from our staff.
We understand how important it is to provide excellent customer service and the impact this has on our customers.
We will pass on your comments to the representative.
Welcome on board!
The Trusted Insurances Team.
Easy and reliable
I needed to change the insurance from old to a new phone and it was all sorted out within a few hours with no hassle.
8 juin 2023
Réponse de Trusted Insurances
Thank you for taking the time to share your positive experience with is Mr. Amin.
We are pleased to know that your policy amendment was swiftly handled.
We appreciate your feedback.
The Trusted Insurances Team.
Réponse de Trusted Insurances
Thank you for your 5-Star review.
We are pleased you found the online application so streamline and that our premiums are to your liking.
We are delighted to welcome you on board!
The Trusted Insurances Team.
Réponse de Trusted Insurances
Thank you for taking the time to highlight your positive customer service experience Emma.
We understand the importance of providing a good customer experience, so we are delighted to hear of the service you received from a member of our team.
We will pass on your comments to the representative.
Welcome on board!
The Trusted Insurances Team.
Réponse de Trusted Insurances
Thank you for taking the time to share your positive experience Ebrahim.
We are delighted to hear that you are happy with the service.
Welcome on board!
The Trusted Insurances Team.
The best insurance company I’ve ever…
The best insurance company I’ve ever dealt with, hands down. Been with Trusted Insurances for my gadgets for over three years and have never received such a hassle free service before - I’ve unfortunately had to make a few claims and these have been resolved quickly and without hassle both by their in house repair team and directly through the Apple Store Genius Bar. My iPhone 13 Pro was repaired and reimbursed in full in the space of a week. I will recommend this firm to anyone. It’s run by people who are very helpful, not some enormous call centre, and their self service website is really efficient.
Thank you, Trusted Insurances!
5 mai 2023
Avis spontané
Réponse de Trusted Insurances
Thank you for taking time to detail your positive experience Miss. Dickson.
We really appreciate your kind comments and your continued loyalty and customs.
The Trusted Insurances Team.
Very simple process and the response…
Very simple process and the response from Jennifer was pretty instant and super helpful. Great Job!
26 avril 2023
Réponse de Trusted Insurances
We appreciate your 5-Star customer feedback Carrie.
We understand the importance of good customer service and how this impacts our customers.
So, we are delighted to receive your positive review.
We will pass on your kind comments to Jennifer.
Thank you and welcome on board!
The Trusted Insurance Team.
Terrible claims service.
Terrible claims service.
I submitted a mobile phone insurance claim yesterday and have heard nothing.
I just called their helpline to be told they could do nothing for at least 2 days at which point they will review it and possibly start the repair process. Couldn't even tell me if they had everything they needed for the claim or the timeline for repair once they have everything.
Ridiculous for mobile insurance when you need fast and efficient replacements. I would advice sticking with bank or phone company insurance which replace/repair within 24 hours!
17 avril 2023
Avis spontané
Réponse de Trusted Insurances
Dear Richard,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
However, our records show that your claim has been acknowledged today and email correspondence has been issued to you by the Claims Team.
We advise 48 business hours for review of all new claims, correspondence and documentation.
Thank you for your patience and understanding.
The Trusted Insurances Team.
Katie was extremely professional and…
Katie was extremely professional and helpful with all my queries and I was able to make informed decisions on the service available.
11 avril 2023
Réponse de Trusted Insurances
Thank you for taking the time to let us know of your positive customer experience.
We understand the importance of good customer service and how this impacts our customers.
So, we are delighted to hear of the professional and helpful service you received from Katie.
We will pass on your kind comments to her.
Welcome on board!
The Trusted Insurances Team.
Mobile insurance
I compared insurers and chose this company as it had all the requirements I was looking for as well as some added extras. Also, it was easy to set up online.
3 avril 2023
Réponse de Trusted Insurances
Thank you for sharing your experience with us.
We are pleased you found the level of cover suitable for your needs and that the process was so streamline.
We are delighted to welcome you on board!
The Trusted Insurances Team.
No hassle and easy to complete 👌
21 mars 2023
Réponse de Trusted Insurances
We are pleased to hear you received excellent service and you found it easy to cover your gadgets.
Thanks,
The Trusted Insurances Team
Fast & efficient service
Received a quick, reasonable & acceptable quote, which was processed efficiently immediately by a helpful agent.
All completed within 10 minutes.
21 mars 2023
Réponse de Trusted Insurances
Thank you for taking the time to share your positive experience with us Lorraine.
We understand the importance of good customer service and how this impacts our customers.
So, we are delighted to learn of the professional service you received from a member of the team.
We will pass on your comments to the representative.
Thank you and welcome on board!
The Trusted Insurances Team.
Quick and easy to complete forms online
20 mars 2023
Réponse de Trusted Insurances
Thank you for letting us know of your positive sing-up journey Mrs. Thouless.
We are delighted to know that you found the process so streamline.
Welcome on board!
The Trusted Insurances Team.
excellent customer service
11 mars 2023
Réponse de Trusted Insurances
Thanks for taking the time to share your positive customer experience with us Stephen.
We are delighted to welcome you on board!
The Trusted Insurances Team.
brilliant and reliable
13 mars 2023
Réponse de Trusted Insurances
Thank you for providing us with your feedback. We are pleased to hear that you found our process straight forward and affordable.
We are happy to have you as part of our Trusted Insurances family!
Thanks,
The Trusted insurances team!
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