Amazing service from the team at Kia. I was really impressed with the customer service skills from my service advisor. Will definitely use them again for my next service.
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Lisez les avis des autres
The Byfleet service centre is very efficient ( same can not be said for the Bookham one in the past) . The car is taken in for service at the allotted time, and is ready half an hour early, washed... Voir plus
L'entreprise a répondu
The service provided by TW White is always excellent. The staff are friendly & helpful, there is always a reminder call ahead if the booking, they give an upfront cost wherever possible & keep you inf... Voir plus
L'entreprise a répondu
I have used TW White and Son since buying my Kia a couple of years ago, and can't speak highly enough about them. Friendly, professional, outstanding service from start to finish. They even kept... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Mazda, Suzuki, Kia and Hyundai service centre offering all service and repairs.
Coordonnées de contact
19 Wintersells Road, KT14 7LF, Byfleet, England, Royaume-Uni
- 01932 642063
4,7
Excellent
35 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing service from the team at Kia
Amazing service from the team at Kia. I was really impressed with the customer service skills from my service advisor. Will definitely use them again for my next service.
20 août 2026
Outstanding service
I have used TW White and Son since buying my Kia a couple of years ago, and can't speak highly enough about them.
Friendly, professional, outstanding service from start to finish.
They even kept me hydrated with bottles of water on a very warm day.
11 juin 2026
Réponse de T W White & Sons - Byfleet
John, we're glad to hear we delivered such a great experience at our Byfleet site. If there's anything further we can do for you, we're happy to help.
Always a very friendly welcome
Always a very friendly welcome. My car’s service and MOT was completed with everything explained to me upon collection. My car had been valeted too, which is a really lovely (and very welcome) touch.
11 juin 2026
Réponse de T W White & Sons - Byfleet
We appreciate your positive review about your recent servicing experience with us, thank you.
Did not rectify the fault on the car.
Did not rectify the fault on the car.
Will be going to a different garage next time. This is not the first time this has happened.
11 juin 2026
Réponse de T W White & Sons - Byfleet
Paul, we regret to hear that your experience with us was not a more positive one. However, there does seem to have been some misunderstanding as the car was simply booked in for service and MOT (with time allotted for that). The two faults that were then highlighted by you were looked into and partially resolved during the course of that, but I can see that we did suggest further investigation work as a course of action and that would need booking in with us, and some of that would be UNDER WARRANTY, at NO CHARGE TO YOU. Do get back in touch with our service dept if you wish to pursue this.
100% courtesy from the get-go
100% courtesy from the get-go. Work completed in alloted time, at agreed price...no attempt to add some 'fun items' to the work schedule - and not all dealers are capable of this! Absolute customer service...5 star.
11 juin 2026
Réponse de T W White & Sons - Byfleet
Jon, Thank you for your kind words and this wonderful review which we'll be sure to share with the team. We do hope to see you again next year.
Réponse de T W White & Sons - Byfleet
Shambhavi, we appreciate your positive review about your recent servicing experience with us, thank you.
Réponse de T W White & Sons - Byfleet
Gerald, we appreciate your positive review about your recent experience with us, thank you.
Absolutely perfect everytime I go there…
Absolutely perfect everytime I go there for my MOT and Service.
Office staff always smiling, Mechanics always give you a nod and help any way they can. Been going for 4 years. I will never go anywhere else now.
Thank you!
8 mai 2026
Réponse de T W White & Sons - Byfleet
Daniel, we're happy to hear that you always have such a positive experience with our team, and look forward to your next visit.
Réponse de T W White & Sons - Byfleet
Gill, thank you for your positive comments. We do hope to see you again next year.
Friendly and trustworthy staff
Friendly and trustworthy staff. When my car was serviced the details of the service was explained to me.
14 mai 2026
Réponse de T W White & Sons - Byfleet
David, thank you, we hope to be of service to you again in the future.
Réponse de T W White & Sons - Byfleet
Michael, thanks for your praise and kind comments about our team.
Efficient and friendly service.
The Byfleet service centre is very efficient ( same can not be said for the Bookham one in the past) .
The car is taken in for service at the allotted time, and is ready half an hour early, washed and vacuumed.
The 5 year service plan basically means you get dealer service at non dealer prices.
16 avril 2026
Réponse de T W White & Sons - Byfleet
Ian, we're delighted that you find our Byfleet Mazda servicing team to be efficient and suitable for your needs, and thank you for your comments. It does look like it was a good number of years ago that you visited our Bookham site which has since been re-sited, and we'd expect that you'd now receive the same efficient level of service there too should you ever visit.
Customer service
Good Staff always helpful and will go out of the way to sort any problems
16 avril 2026
Réponse de T W White & Sons - Byfleet
Thank you Gina for taking the time to let us know how we did. If there's anything else we can help with, do let us know.
The staff are so friendly and helpful
The staff are so friendly and helpful. I have used Tw white for years for servicing and highly recommend them.
16 avril 2026
Réponse de T W White & Sons - Byfleet
Maggie, we're so glad to hear that you always have a great servicing experience with our Byfleet team, and your recommendation means a lot, thank you.
I have been using TW White’s for a few…
I have been using TW White’s for a few years now because they communicate well , have transparent costs and do what say they are going to do without error
11 mars 2026
Réponse de T W White & Sons - Byfleet
Danny, thank you for taking the time to let us know how we did, we do appreciate feedback, particularly over a number of years.
Mazda servicing
Mazda servicing: Warm and friendly staff giving efficient, trustworthy service. Always accommodating. Good facilities.
9 mars 2026
Réponse de T W White & Sons - Byfleet
Thank you for your kind comments and 5 star rating.
Returning customer
Returning customer. Once again good service from all. Service carried out on time and efficiently. Quite an expensive cost but was a big 4 year service. Staff are friendly and good that I could get a loan car.
24 février 2026
Réponse de T W White & Sons - Byfleet
David, thank you for sharing your positive experience, it is appreciated.
Extremely professional diligent their…
Extremely professional diligent their customer service is 1st class.
23 mars 2026
Réponse de T W White & Sons - Byfleet
Steven, thank you for your high star rating and kind comments about our team.
Car servicing
Car servicing. Very polite, helpful and professional staff. Price in line with the market.
23 mars 2026
Réponse de T W White & Sons - Byfleet
Giulio, thank you for your 5 star review and kind comments about our team.
Battery replaced after failing earlier in the day.
Great. Problem with battery ckd and replaced. As in a few hours.
5 mars 2026
Réponse de T W White & Sons - Byfleet
Thank you for your 5 star review, we're glad we could help.
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