UK Power Networks Avis 

They kept me updated as to the Power problem. I cannot fault their service. Excellent.

After a very short power cut UK power networks were in touch by text extremely quickly to explain what happened and where, being on the priority list due to health problems they were very helpful and checking if power had been restored, overall for such a short power cut they were outstanding in everything they did. Very impressed

UK Power Networks are great when things go wrong. Reacently when I had no power I wasen't left wondering what was wrongh as a message came through from them very quickly explaining what was going on and followed up with messages untill my electricity was back on. It's very reasuring to have that contact.

This is an incredibly competent private company,which almost uniquely in modern Britain,does exactly what it says it will do.
Real time communication during any localised power outage is immediate, relevant,and accurate in real time, regarding restoring power.

Frequent updates on the progress being made with the issues that caused the Powercut. The speed the issue was fixed to enable Power back on

I am clinically vulnerable and keep medication in the fridge so having no power stressed me out. When I called the company I was treated like a valued customer and Jason was so respectful and made suggestions to help me cope. They even sent me a pouch that I can use in the event of another power failure that would keep my medication viable. They kept me updated on progress and offered to be available if I needed more help. Wonderful company which nowadays is a godsend instead of automated messages.

There was a power cut. I have medical equipment and the power was off for 20 seconds. They did a work around so I had power and kept me informed at all times by text. I didn’t even really notice the power cut. I have a backup battery. Didn’t need it. Thank UK power networks

Excellent communications following a power outage. All via message. I thought it was very well managed and felt informed

Its nice to be on your list for notifications makes us feel safe

Update information quickly

Great communication, timely solution to issues, have confidence in the service

Always good! Super quick to deal with power cuts, customers are regularly updated so everyone knows what's going on.

Water companies should be so efficient!

Was informed promptly and kept up to date with what was happening

Great communication about what was happening and super quick fix

There is an ongoing issue with vehicles parking illegally on the sidewalk double yellow lines. Leaving engines idling early in the morning causes unnecessary noise and pollution, and blocking the pavement creates a clear hazard by cutting off access for parents with strollers. I politely asked the driver to move to an available parking spot five meters away, he reacted aggressively and refused.

Our power went out whilst I was on shift at 00:30 leaving my housemate very vulnerable and worried. I called them as soon as I got home as the breaker was not turning on, and the lady on the phone, Becca, was so helpful and reassuring, a true asset to your customer service night team. She kindly put us on priority due to my housemate not long leaving hospital after an operation, and took both our numbers to keep us informed of anything going on.
Liam the engineer was brilliant as well, patiently waiting for me to rush home as my housemate was asleep, assessing and fixing the problem within literally 10 minutes.

Thank you so much, Becca and Liam, you were both amazing help and a credit to your company!

I had reason to call the UK power network appointments office over a three day period to organise a de-loop for my solar installation. On each occasion I was met with a lovely greeting from one of five female employees. Each of my calls was dealt with in a friendly and efficient way and a call back was made when promised. The Ladies all of them ,went (and men if there are any there) out of their way to help. I've tried to picture their happy office.......wherever it is ? It must be a joy to work in. Thank you UK Power thanks for being so happy and efficient. It is a breath of fresh air these days.

The customer support was excellent. My Mother-in-law is elderly and vulnerable, and the support from the service team as well as the engineers was second to none. I had regular calls with the support team, who offered things such as getting hot food or drinks sent. The engineers also offered to get anything we needed. They worked hard throughout the day and kept us informed throughout. What a great service and UK Power Networks senior management should be proud of their team

Good evening to you this is a true reflection of my interaction with the staff of UK power networks today. Upon doing some DIY today, we unfortunately went through power cable that was only a few inches below the surface. That aside I hastily reported the fault to power networks and a very nice gentleman called Lee attended within the hour as the property supply was non-existent. He completed his paperwork and fairly quickly established what the problem was he said that a team will be in touch and will attend today as the power supply to the property needed to be restored. And Lo and behold mid afternoon we were greeted by a team of four called Jack, Morgan, Bob and Daren. And what a formidable Team they were. They all worked well together each knowing the role they had to play and they all got on so well together. Their work was professional their knowledge was 2nd to none and the job was completed in a timely fashion in a very very professional manner. I can assure you that if you are fortunate enough to have these four gents turn up at your door to resolve your Electric supply problem you are in excellent hands. I hope the bosses of UK power network read this because they certainly deserve a big pat on the back along with Lee.