UK Power Networks Avis 

They responded immediately to a phonecall when parts of the town's network went down, put me onto their text-based update system, and kept me informed by 3 messages describing progress (late evening!) until the problem was fixed, all within 3 hours. Top Service.

We lost power at 8am on Monday 17th August at William Street Rainham, Kent. From start to finish the response from UK Power Networks was phenomenal. The lads worked tirelessly all day and we're now back up at 21:15. Communication through the day was excellent despite a shift change. I cannot express enough how good the service was. The lads were a credit to you. Well done all.

Great way to keep connected to any power issues in our area, instant updates on resolutions. Keep the communications up!

Whilst Power Cuts are frustrating. Disruption was kept to a minimum, and I felt informed all along the way as to what was happening and when the power would return.

As a vulnerable person the service for notifications of supply disruption is excellent.
However,the supply can be off for only a few moments and then disruption occurs with household equipment. More of a problem when not a home. FYI

I registered to receive up dates , after my last power cut. I received informative replies and was sent a detailed break down on what was the initial problem to fix . This provided reassurance that the out standing power failure was being given priority and peace of mind. I was really impressed with the handling and regular updates. Excellent

They kept me well informed about the temporary power cut, estimating the time power would return and texting to say that repairs had been carried out and power should be back on within the estimated time frame. There was a link in case power had not returned. Very satisfied.

Had problem with electric supply due to external damage to underground cabling. When company was contacted, they spent time explaining the problem that had happened and the time frame that they expected the repair to be completed. They completed well within time frame but also sent text messages to inform about the ongoing issues. Extremely helpful throughout.

Excellent service kept us informed all the time as what was happening

Amazing from start to finish.
Prompt, polite and very well informed with great communication

Kept up to date. Regularly .With in seconds off power outage until it was repaired .The estimates are great as my son is serverly Autistic and don't cope we'll but having a estimate to tell him when will be back in is a Godsend.

The power was only off for a couple of minutes really quick response by British Gas

Were really good, text saying there was an issue.Explained clearly what had happened and gave a rough time estimate of how long it would take to fix. As soon as it was fixed i recieved a text again confirming it was up and running

Very informative kept us up to date with work 👍

My experience with UK Power Networks has been ' amazing'.

We had a prolonged power cut. They kept me informed exceedingly well at each step and development.

They even generously compensated for the hassle we'd been through.

Well done...keep it up!

Your care and attention to my mum at 97 has been amazing. She is always kept informed of any problem and she feels safer knowing your contact and details will be rung through. It's very important to her..

I was notified of a power outage at 11:18am on the 24th July by text message. UK power Networks assured me that the necessary steps were being taken to quickly restore power. Not sure how long power was down for, maybe about 30 minutes and power was already back up at the time of reading the text message. Only inconvenience was that the electric clock on the mantlepiece had to be reset.

This organisation was prompt, efficient and thorough. A piece of equipment had blown up, but their engineers wasted no time in dealing with the matter. More importantly, they were excellent in keeping us fully informed and updated throughout their operations.

You're never happy when you have a power outage, but we were kept fully informed of the reason and updated when it was expected to be restored. Very satisfied with the way things were handled.

After reporting power cut . We were kept updated with progress frequently. Very impressed