UK Power Networks Avis 

Issue was listed online very quickly. Regular text messages on progress and problem with overhead power line resolved more quickly than anticipated

Every time there is a power cut they keep me informed about the power cut and when power will be restored.

Kept very well informed about the situation with constant (possibly rather too many?!) updates. felt well looked after

I just wanted to express how amazing I thought everyone was when dealing with an unplanned power cut while I was working from home.

From the professionalism of the people on the phone, to the continuous updates, to the engineer who came to our door, I was very impressed and wanted to pass along my gratitude.

We experienced an unscheduled power cut due to a fault on the overhead cables.
The network kept me informed of what was happening on a regular basis and also informed me of the reason for the loss of power.
Communications were very informative and useful.
The network also minimized the outage by juggling the routes for the power.

Prompt response to power cuts - text messages received very soon afterwards and communication regarding timing when power would be restored was excellent .

Following an unplanned power outage, we were so impressed with UK PowerNet. Really quick response, clear information, kept us informed and followed up after. Excellent service. Also, it was so nice to talk to real people rather than a bot or AI.
Thanks so much!

Very impressed with your communication keeping us up to date.It is very

Recently we had a power cut, I am registered with UK power network as a customer who needs electricity for medical equipment. Prior to, during and after I was kept updated with the situation. They showed absolute care and professionalism throughout!
Thank everyone at UK power network.

A recent power cut in my area, I had a text within a few minutes to say they were aware and looking for the problem, I was kept informed with easy to read/understand texts until the problem was fixed, well done UK Power and thank you!

Fantastic service, was kept up to date with how long we would be off power, but they managed to get back us on very quickly, first class

Even though the electric was off for a few hours, we were updated
The emails & messages were updating us through the power cut .

Was informed the whole way through the powercut, very good service 👍🏻

I was attended beyond my expectations. Very friendly, patience and good listener.

Great information sharing, prompt resolution of the outage. We felt like they really care about the customer experience.

We have suffered a few power cuts in the last few weeks, because of the weather I’m sure.
During the time we had no power UKP were constantly in touch via text, keeping their customers fully informed. Taking away any stress, thank you.
They also fixed the problems either on time or quicker than expected, again thank you.
Great to see good customer service and professional support.

During a recent power cut, I signed up and quickly and easily. Received an explanation almost immediately . Regular updates - and apologies - received after that with an estimated time of fix. Excellent service and very easy to use.

UKPower we're super quick to reassure me when the power went down due to fault in a local facility. I was kept up to date at all times on the progress of the repair by very helpful and pleasant staff. We were back on line with power extremely quickly.

Every time UK Power Networks has been needed they have come up trumps.
Unfortunately over the ensuing years I have personally suffered from a few Power Cuts, and be it I have rang UK Power Networks or they rang me first their 1st class service, truly ! has not disappointed, totally professional, knowledgeable, extremely helpful and empathetic, well meaning and courteous.
Cannot fault the feedback when the power has come down, constant updates and always keeping one in the loop.
So overall an excellent service run by well meaning people.