United Utilities Avis 

Did not have to wait very long for my query to be sorted

Joseph guided me to check for water meter much patience and care. I am registered blind and disabled thankyou so much

Thank you so much to responding to our issue so quickly with good customer service, investing in our community with new access points enabling better and see the job in all weathers 24-7 with all staff demonstrating a polite, friendly, reassuring skill and competancy and a willingness to investigate the issue throughly and make the area safe as well as adapting customer service record notes on a limited system that could only tie the issue to one neighbour despite 2 immediate properties and a wider community affected. You worked well to adapt to the situation and phone and text us, with me as a coordinator at the customr side with neighbours. This could be an area where you could improve IT software when possible, as people generally want to know what is happening when something can affect there property rather than hearing second hand from 1 neighbour and also to be aware for access for appointments, especially at short notice, so other neighbours aren't blocking access with building contractors or bins.

Also diagrams and/or videos of common problems of issues, to assist explnations, especially where they may seem counter intuitive to those who don't understand. For example, our pipes are old and are not sealed. When the dye was poured in the camera showed what looked like two leaks. However, the Engineers both pointed out that there were no cracks or damage to the pipe and the were not sealed and performed a ground water drainage function as well. So they were working correctly. However, this did initially create a feeling of mistrust that I was being fobbed off and others involved seemed to suggest this, and it is easy. Sometimes unfairly, to slip into the negative press narrative you hear about some Utility Companies in the news.

Videos and diagrams on your website might help customers and possibly be useful to new staff, contractors and highways?

As a team Matt and Debbies Teams at United Utilies, Sapphire and Rochdale Highways were brilliant and consistently showed great professionalism, expertise, communication and commitment to getting the job done, including late at night, weekends and digging holes in the blazing sun. Thank you so much for investing all your time, effort and resources in us and our wider community so we don't have to worry about our families having a shower, going to the toilet, drinking water, or have our houses damaged by a small problem unnecessarily becoming a big problem, because you investigated it quickly, assessed and solved the issue and also took measure to improve access for better maintenance. Thank you all so much!

United Utilities (Tom on this occasion) have one of the best customer service support! Never fail 10/10

Super helpful and friendly, dealt with all my queries literally within minutes…
Others can most definitely learn from their service!

Fantastic experience the young lady was great in fact it was the only thing that went smoothly with my move

Polite and prompt response

I dealing with the recent death of my father, and wanted the joint account to be a single account. Several banks ahve been able to do this quickly and without fuss.
I tried to call but the recorded message suggested WhatsApp would be easier and to await a reply. Little did I know that it wouldn't even be answered that day - having switched all notifications off on my phone I had to keep checking.
Finally they started to communicate the following day and after several messages (lasting 8 hours of chat!) set out that the only way they could do this was to close the old account and open a new. Luckily they accepted I had POA for my mother without needing a copy. Deleting the old then meant I had to resend bank info as well as agree the amounts.....just soooo time consuming.
Surely a water bill should be easier not harder to manage than a bank account??

The lady that handled my query,was polite friendly and helpful,she even called me back to make sure everything was OK,well don

Very quick response. All sorted, from ringing up to job finished was 2 hrs. Polite staff who respected my property. Excellent service. Thank you

Easy to use for loggging in my metre readings.

You responded quickly and sorted the problem in 24 hours. Excellent

Having had a few problems with my water metre, et cetera I had to contact United Utilities fairly regularly . At all times they were very helpful and put me in touch with people who who were able to answer the queries and to sort it out. Eventually, the repair was done and a very good job was made of it. Very pleased with the service and pleasant Customer Service people.

Talked me through potential reasons for low water pressure and got me to perform tests to check the fault. Arranged for a engineer to visit next Thursday.

The person I spoke to was very helpful

The gentleman I spoke to was really helpful and very polite

Helpful respectful staff also patient with elderly customer Thank you

Professional and prompt service. My query was resolved quickly.

Quick response to my query