We were so delighted when this flight went ahead as we had tried about 5 times before but each time was cancelled. It was WELL WORTH the wait! Good clear communication, a very experienced and good hu... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Team were really good. We got involved with getting balloon ready and packing away afterwards which was really good. Flight itself was fabulous and pilot pointed out different areas. Photos and vide... Voir plus
L'entreprise a répondu
We were switched to a back-up site the night before the flight. However upon arrival we were transported by Landrover to a different actual take-off site about 15-20 minutes away (no previous mention... Voir plus
L'entreprise a répondu
They were fantastic from start to finish, professional and friendly every step of the way. Only thing i would of liked , is more clarity on how common cancellations are due to weather. I completely un... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Coordonnées de contact
Jesson House, TF3 3BD, Telford, Shropshire, Royaume-Uni
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
4,6
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing experience would definitely…
Amazing experience would definitely recommend. From start to finish the pilot and his team were professional courteous and made the day fun .
8 août 2026
Réponse de Virgin Balloon Flights
Thanks so much Claire - we're glad you had a wonderful time flying with us! :)
The Virgin Balloon Flights Team
A dream come true
A dream come true. So calming and still. Beautiful views. Would recommend and encourage anyone thinking about to book.
11 août 2026
Réponse de Virgin Balloon Flights
Hi Michelle,
Thank you so much - sounds like it was the perfect flight and we're glad you thoroughly enjoyed it.....how many times did you have to pinch yourself? ;)
You're welcome back anytime!
The Virgin Balloon Flights Team
It was our 15th attempt over three…
It was our 15th attempt over three years but the experience last night was perfect.
As Nobby said to us we are rubbish at picking good weather.
I was disappointed that we had to use the back up site as I wanted to fly out of Bristol but it turned out to be a perfect flight.
The booking process isn't the easiest to navigate and sometimes the team answering the phones haven't been overly helpful but some have gone the extra mile.
On one occasion we had a flight booked and confirmed with all the appropriate correspondence but on the actual day it transpired that you were not running flights anywhere that day.
11 août 2026
Réponse de Virgin Balloon Flights
Hey Maggie,
Wow! 15th time lucky! 🎈😄
We’re so pleased you finally got airborne after three years of trying. It sounds like Nobby may have a point about your weather-picking skills! We might have to take charge of the forecast for attempt number 16... 😉
It’s great to hear that, despite not launching from Bristol as you’d hoped, the backup site delivered a perfect flight and made all those previous attempts worthwhile.
We really appreciate your honest feedback about the booking process and your experiences with our team too. We know that after so many attempts, the journey to getting in the basket hasn’t always been as smooth as the eventual flight, and we’ll certainly take those comments on board.
Most importantly, you made it! Thanks for sticking with us for an incredible 15 attempts. We think that deserves a certificate of its own! 🎈
The Virgin Balloon Flights Team
the pilot was informative and friendly
the pilot was informative and friendly, also knowledgable with experience of flying, which gave me confididence of him being in control at all times.
the landing was as perfect as can be in a local field.
6 août 2026
Réponse de Virgin Balloon Flights
Hi,
Thank you so much for this lovely review! We're glad you fully enjoyed your flight experience with us!
You're welcome back anytime! :)
The Virgin Balloon Flights Team
No communication at all
Shocking communication we had booked the lakes as that was the closest to us which is a 3 hour drive away. We got told to ring the flight number at 11pm the night before we did and it still had the information for 9th morning and not the 10th we kept trying every half an hour same message for the morning of the 9th. We decided to get there for 5am as we had no communication from pilot and stated on website it can be an hour each way from 6am. We tried every half an hour and same message was occurring.
We pulled up at the gates at 5am and we tried to call the emergency number as still no communication the emergency number just rang so we decided to try the flight number once more which then the pilot decided to update the phone line to say it has been cancelled 1 hour before we fly when it should have been updated at 11pm. We drove all the way to the lakes for nothing getting told an hour before the flight is not good enough. We understand balloons have to have perfect weather but informing us an hour before hand isn't on we lost a full day as it was an 6 hour round trip. We called the customer service team and a lady answered and he attitude was awful as well. Do better virgin balloon rides
10 août 2026
Avis spontané
Réponse de Virgin Balloon Flights
Hi Emily,
Thank you for taking the time to leave your feedback. We’re incredibly sorry to hear about your experience, particularly after you had travelled such a long distance to reach the launch site.
We completely understand your frustration with the communication around the cancellation.
We’re also sorry to hear about your experience when speaking with a member of our Customer Service team, as this isn’t the level of service we aim to provide.
We have now been able to locate your account and understand that your vouchers were extended by the same member of our Customer Services Team for 12 months free of charge as a way of an apology. The Flight Line hadn't been updated due to a technical glitch which we fully understand is not ideal. We would like to re-assure you that this is a very rare occurrence and shouldn't happen again.
Once again we sincerely apologise for the error and inconvenience caused. If there is anything further you would like to discuss with us then please don't hesitate to contact us on 01952 212750 or email us at customerservice@virginballoonflights.co.uk and we'll always do our best to help.
Thank you again for taking the time to leave a review.
Kind regards,
The Virgin Balloon Flights Team
An experience well worth the wait
An experience well worth the wait. I felt safe and reassured by our pilot Robert, taking off from Mattishall. Smooth take off and even smoother landing. Very knowledgeable of the area. Relaxing and peaceful journey, wish we could've stayed up longer. Finished off with a nice glass of bubbly. Would highly recommend
11 août 2026
Réponse de Virgin Balloon Flights
Hi,
We're so glad to read that you thoroughly enjoyed your experience! Sounds like everything went without a hitch! The glass of fizz at the end is certainly a nice way to top it all off!
Thank you for this lovely review and recommendation, we really appreciate it :)
The Virgin Balloon Flights Team
Réponse de Virgin Balloon Flights
Hi Abi & Will,
Thank you both so much for sticking with us through think and thin! We're really pleased that after such a long time you finally got to get up there and enjoy the experience!
We hope it was worth the wait :)
The Virgin Balloon Flights Team
Absolutely amazing such an incredible…
Absolutely amazing such an incredible experience, surrounded by great people.
11 août 2026
Réponse de Virgin Balloon Flights
Hi there!
That's amazing to hear! Glad both the flight and the people involved added to your experience with us :)
Thank you for flying with us!
The Virgin Balloon Flights Team
Hot air balloon experience
We thoroughly enjoyed the experience, though the photograph package is a waste of money. We are barely visible in many of the photos and of those we were prominent in were mostly out of focus. Don't waste your money on them
3 août 2026
Réponse de Virgin Balloon Flights
Hi Chris,
Thank you for your review. We're really pleased to hear you thoroughly enjoyed your balloon flight and had a great experience with us.
We're so sorry to read though that the flight photos didn't meet your expectations, particularly with some of the images not capturing you clearly. We completely understand how disappointing this would be when you've purchased them as a keepsake. Please do get in touch with us at customerservice@virginballoonflights.co.uk so that we can look to resolve this for you.
Thank you for bringing this to our attention and for leaving this honest review of your experience.
The Virgin Balloon Flights Team :)
Réponse de Virgin Balloon Flights
Lynda,
This is simply a brilliant review! Many thanks for your review and for flying with us, we're really glad you enjoyed it! :)
The Virgin Balloon Flights Team
Awesome experience!
10 août 2026
Réponse de Virgin Balloon Flights
Thank you for your awesome review! Fancy another? ;)
The Virgin Balloon Flights Team
Amazing can’t express my feelings it…
Amazing can’t express my feelings it was fantastic and best flight I ever had in my life.
9 août 2026
Réponse de Virgin Balloon Flights
Hi Kinjal!
Wow! Being lost for words really is one of the best compliments we can ever receive! We're so glad you had an amazing flight with us and you're welcome back anytime!
The Virgin Balloon Flights Team :)
Really enjoyed the experience
Really enjoyed the experience, but I understand that the wind was not cooperating (natural occurrence). I got some great photographs.
9 août 2026
Réponse de Virgin Balloon Flights
Thanks Paul! We're glad you enjoyed your experience and got to capture some wonderful piccies!
You're welcome back anytime and hopefully the wind will play ball next time ;)
The Virgin Balloon Flights Team
Balloon review
Mike and the team were very professional and made the experience very enjoyable.Although the journey after landing I think was a bit drawn out probably due to road closures for the balloon team to get to us and return us to the fiesta ground.I think if dedicated roads were used for balloon team and their passengers the experience would be speeded up considerably.
7 août 2026
Réponse de Virgin Balloon Flights
Hey Nigel!
Thank you for the fab review! We're so sorry the journey at the end was a bit of an endurance test, road closures certainly aren't ideal but we're glad it hasn't taken away from the experience overall! :)
We really appreciate this review and your kind feedback, it's really appreciated!
The Virgin Balloon Flights Team
Réponse de Virgin Balloon Flights
Thank you Bev! Glad you enjoyed your flight with us :)
The Virgin Balloon Flights Team
Don’t do it
Don’t do it. Four years of the balloon flight being cancelled and the day it finally went ahead they changed the take off venue at the last minute and we couldn’t make it. Lost over £400.
Re:the reply below. We spent hours on the phone with their team arguing about the unfairness of it. They showed no empathy. Computer says no so that was it. They advertise a balloon flight over historic Oxford but they admitted their launch site has been under construction for over two years. Instead it’s a flight 50 miles away over fields. We even rang the Met Office who confirmed that the hot air balloon weather report for that evening in Oxford was perfect. They just make stuff up.
10 août 2026
Avis spontané
Réponse de Virgin Balloon Flights
Hi,
We completely understand why, after four years of weather cancellations, missing the flight when it finally went ahead would have been incredibly disappointing.
Our launch sites can sometimes change on the day due to wind direction and flying conditions, which is why backup locations form part of our flight planning. However, we'd like to look specifically at what happened with your booking and the communication you received before commenting further.
Please get in touch with our team with your booking details so we can review this properly.
Thanks,
The Virgin Balloon Flights Team
Constant begging for a review.
8 août 2026
Réponse de Virgin Balloon Flights
Hi,
Well, we certainly can't accuse you of ignoring the request!
Joking aside, we appreciate the feedback and we'll take a look at the communications you've received, as we certainly don't want our experience review invitations becoming a nuisance.
Thanks,
The Virgin Balloon Flights Team
Réponse de Virgin Balloon Flights
Hi,
There's something pretty special about watching the world drift quietly beneath you. We're so pleased you got to experience ballooning at its tranquil best.
Thanks,
The Virgin Balloon Flights Team
An absolute thrilling experience…
An absolute thrilling experience floating in the sky was peaceful and beautiful.
9 août 2026
Réponse de Virgin Balloon Flights
Hi,
Thrilling and peaceful all at the same time... ballooning is funny like that! We're so pleased you got to experience just how special life above the clouds can be.
Thanks,
The Virgin Balloon Flights Team
Very enjoyable experience
My son & i enjoyed the balloon ride immensely which was an hour long. Our pilot Chris was friendly & informative during the flight. What we weren't awhere of was the hour before & another hour after was spent helping to set up the balloon & pack it away. This meant our flight didn't start till 7pm instead of 6pm & we didn't leave till 9.30pm after getting back to our car. But the 3 guys who organised it all were lovely & made the experience even more enjoyable especially ending with a glass of buck fizz which was a nice touch.
1 août 2026
Réponse de Virgin Balloon Flights
Hi,
It sounds like Chris and the team looked after you both brilliantly, and we're so pleased you enjoyed your time in the air.
Thanks as well for highlighting the timings around setting up and packing away. We appreciate that part of the experience wasn't quite what you expected beforehand, and it's useful feedback for us when looking at how clearly we communicate what the full ballooning adventure involves.
Thanks,
The Virgin Balloon Flights Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.