Absolutely spot on service, reported a cooling system fault within 48 hours sorted with new parts and labour covered had to pay a small amount towards the costs but it was worth it. Did the right th... Voir plus
L'entreprise a répondu
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This company is an absolute disgrace. They do not honour their contractual obligations and do everything they possibly can to avoid paying out on any warranty claim. They constantly avoid answering th... Voir plus
L'entreprise a répondu
Clara was extremely professional and clear to understand. She made me feel at ease straight away. She knows her job well and was able to answer all my questions straight away without the need to speak... Voir plus
Great service from the handler really simple and easy to get it renewed highly recommend, thanks again for the great service x
À propos de l'entreprise
À propos de Warranties 2000
Écrit par l'entreprise
Used Car Warranty Provider
Based in Leeds, the Warranties 2000 Group were incorporated during 1984 providing a first class service to motor trade clients. Currently we administer the warranty programmes for some of the most respected names in the industry.Our continuing success has been achieved by commitment to our high standards of service and company objectives.
No company could be more passionate about listening to, and serving its customers. Indeed, a number of programmes pioneered and developed by Warranties 2000 over the years have become industry standards. The Warranties 2000 Group has developed into one of the most advanced warranty administrators in the UK.
With fully computerised system in Leeds and flexible underwriting facilities, Warranties 2000 consistently demonstrate their ability to exceed client requirements.
Unlike other warranty companies, the Warranties 2000 Group has been operating continuously for over 30 years and we have not only retained accounts from the commencement of business in 1984 but also many members of staff. We keep our overheads to a minimum so that we can give you the best price available.
Our sales team and office management teams have many years experience in the warranty business and we can tailor any products to suit you, our customer.
Coordonnées de contact
The Antler Complex, Bruntcliffe Way, LS27 OJG, Morley, Royaume-Uni
- 0113 271 1180
- dealerservices@warranties2000.co.uk
- www.warranties2000.co.uk
4,1
Bien
3 k avis
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A répondu à 84 % de ses avis négatifs
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AVOID AT ALL TIMES
AVOID AT ALL TIMES
Not worth buying this cover as whenever you want to make a claim they always find a get out
You will spend many hours on the telephone before they eventually answer, anything up to 90 mins then they promise to call you back and they never do.
A complete waste of time and mone12y
12 mai 2026
Avis spontané
Réponse de Warranties 2000
Thank you for your feedback, please be advised, we do not look for ways to get out of warranty claims. If the claim is validated, in line with the customers t&c's, meets the ciriteria, then a claim will be agreed according. We have been in business for over 40 years and havent achieved that by finding excuses to get out of paying customer claims. If you wish for us to re look at your claim, to ensure it was dealt with correctly, please email in to us with your registration number to support@warranties2000.co.uk
Great clear information given by Ethan
Great clear information given by Ethan, I had many questions that he gave clear responses on and explained everything to me, this is an extended warranty to follow on from what the garage gave me with the purchase of the vehicle, it was reasonably priced, but many would struggle at the payment in one go or the plan offered as not everyone can afford it and may shy away from an added expense, however I see it as peace of mind
15 mai 2026
Réponse de Warranties 2000
Thank you for your 5 star positive feedback
quick and easy to complete
quick and easy to complete, all with the help of Clariey, thank you again and a piece of mind.
18 mai 2026
Réponse de Warranties 2000
Thank you for your positive feedback
Réponse de Warranties 2000
Thank you for your 5 star review
Excellent company to deal with
Excellent company to deal with - great communications a pleasure to actually talk to a real person who swiftly deals with any issues
15 mai 2026
Avis spontané
Réponse de Warranties 2000
Thank you for your 5 star review
I extended my warranties cover on my…
I extended my warranties cover on my car which I had purchased 2 years earlier from a garage...I had to make a claim for a new clutch...the car was at the BSmart garage as they were going to do the work if the claim was approved..my car had been with them for nearly weeks!.. communication was not good at all on the warranty side..they wanted the FSH which was emailed across...my car has been looked after at a proper garage...plus it has only done 10k miles in 2 years...what is the annoying thing is they should have told me this at the off set so I could have made other arrangements...I have since cancelled the policy as I don't feel it is of any use to me as potentially looking for excuses not to help...sorry
23 avril 2026
Avis spontané
Réponse de Warranties 2000
Thank you for your feedback, please be advised, as part of the T&C's of the policy, as outlined in your policy details, the vehicle has to be maintained as per manufacturer guidence to keep the warranty valid. Therefore, when a claim is submitted, the service history will be requested and lack of, or poor servicing will effect a succesful warranty claim. We do not look for excuses to reject a customers warranty claim, If a claim meets the criteria as outlined within its T&C, then there are no excuse to be had. We are sorry, if you feel the warranty did not meet your requirments, this is why we offer the 28 day cooling off period which you have used, to ensure customers have time to review their T&C and decide whether or not the policy is right for them
Réponse de Warranties 2000
Thank you for your 5 star review
Been using this company for the last 4…
Been using this company for the last 4 years,always had a good service sorting out the cover I need for my car,sales advisor - Jody (or Judy) indeed more than very helpful.Shall be recommending the company to othered.
14 mai 2026
Réponse de Warranties 2000
Thank you for your 5 star review
Absolutely useless company!!
Absolutely useless company!!! Got an answer on the phone after 2 hours on hold to then be told someone will call me back. That was 10 days ago!!
Email is even worse as it took 7 days to reply to an email to just completely ignore everything said in the email and now it's been another week with no reply to the follow up email!! Companies an absolute joke and are just robbing people!! They are con artists and don't give them your money!!
14 mai 2026
Avis spontané
Réponse de Warranties 2000
Please email in to support@warranties2000.co.uk with your registration number and ensure to type "Trust Pilot" in the subject box. Whilst we can often have long waits on some lines , on some days, ive not come acorss of information that has shown us customers are waiting for 2hours, this will be looked in to once i have you details. Please accept our apologies for any inconvenience caused. We are always working hard to ensure calls are answered in a timley manner and customers receive a good service from us. Again, in regards to emails, i will have to look in to this for you, usual turn around on email communications is 24 hours. PLease send in your details so we can resolve this situation for you.
additional years warranty
I have just purchased an additional year to a vehicle suppliers warranty covered by Warranties 2000, this was an easy task to complete due to the Warranties 2000 call centre staff.
13 mai 2026
Réponse de Warranties 2000
Thank you for your 5 star feedback
Friendly and very helpful
Friendly and very helpful, was happy with the process which was effortless
13 mai 2026
Réponse de Warranties 2000
Thank your for your 5 star review
Very happy with Warranties
Very happy with Warranties, seamless end to end process- smooth and easy payment. Would recommend to others.
12 mai 2026
Avis spontané
Réponse de Warranties 2000
Thank you for your 5 star review
Ethan was very helpful in me deciding…
Ethan was very helpful in me deciding to do my warranty for another year
13 mai 2026
Réponse de Warranties 2000
Thank you for your positive feedback
Great customer service
Great customer service. Was able to review my cover.
Polite, clear and efficient
12 mai 2026
Réponse de Warranties 2000
Thank you for your 5 star review
Appalling service taking months.
Appalling service taking months to come to a conclusion - at the end of which paid a pittance. £45 out of a bill of £431. Don't waste your money
12 mai 2026
Avis spontané
Réponse de Warranties 2000
Please email in with your registration number so we can look in to the how we came to the offer on your claim. We can then contact to you further to amend or provide an update as to the reasons. Support@warranties2000.co.uk, please esnure to typre "Trust Pilot" in the subject box. We do price & time check all claims as outlined within your T&C's
Excellent friendly and articulate service…
Excellent friendly and articulate customer service from Clara. The options for the best choice of product were clearly explained with no hard sell, and the payment was quick and efficient.
12 mai 2026
Réponse de Warranties 2000
Thank you for your 5 star review
Pushed between different departments…
Pushed between different departments and didn't resolve my issues reported and wasn't clear on the steps and financial implications to get the issues resolved. Disappointing
11 mai 2026
Avis spontané
Réponse de Warranties 2000
Thank you for your feedback. Please email in to us at support@warranties2000.co.uk, with your registration number and further information regards your negative review, we will look in to you claim/case and an advisor will contact you directly. As there are different departments that you may need to deal with having purchased a vehicle with finance, with warranty etc, it may not always be that you get to the correct department when you call in and may have to be transferred, or placed on hold while an advisor contacts other departments to try an assist you better. With your contact, we will look in in to this for you, and if you are still awaiting an outcome, we can look to get this resolved for you quickly.
Helen was very knowledgeable and…
Helen was very knowledgeable and attentive and ensured I fully understood every step. Very happy with Helen’s service
11 mai 2026
Réponse de Warranties 2000
Thank you for your 5 star review
Terrible. Avoid.
Took me several days of constant calling to speak to somebody on the phone. On average about 20 minutes waiting before the line hangs up, which is massively frustrating.
Having paid out the full cost of repairs as advised by them (£570.00) due to an engine misfire, they have 'authorised' £85.00 to be refunded. They don't cover labour or sparkplugs. The garage advised to use original VW parts but the amount 'authorised' was based on the cheapest possible parts from Euro Car Parts that just so happened to be heavily discounted at the time. The car is only a few years old and has full service history so it is a genuine issue and not 'wear and tear'. Stay away from these scammers at all cost.
11 mai 2026
Avis spontané
Réponse de Warranties 2000
Thank you for your feedback. Please be advised, as outlined in your t&c's, we price & time check all claims and can offer a contribution based on our outcome. With a used vehicle and warranty sale, we do not offer OEM parts, where alternates are availabe, however, customers are welcome to upgrade and pay the difference if chosen to do so. It is also outlined in your t&c's, servicable, general maintenace and/or w&t/age related failures are excluded from the warranty. This is normal for a used car warranty. If you wish to send in your registration number to support@warranties2000.co.uk, we will re review your claim to ensure the correct outcome was provided, if not we will rectify with you directly.
Avoid Avoid Avoid!!!
Avoid this place. I bought a car around 8 weeks ago and was sold a warranty for this company. My car has now been sat in a garage for around 5 weeks for what should have been a 3 day repair at most.
They do not answer the phones as they have no staff, it took them two weeks to get it in to a garage, they wouldnt use the local reputable garage so had to travel to another one they chose. They then decided they would be putting a non genuine second hand part from a scrapyard to repair my car (in the terms and conditions apparently).
They messed about getting this part for nearly a week and when it finally did show up half the stuff was missing off of it. So the garage i brought the vehicle from stepped in to deal with these idiots. Oh it took them 4 weeks to arrange a hire car and that was only done because the company i bought the car from in thebfurst place stepped in again.
Car was finally ready last thursday, invoice was sent by the garage on friday morning. Guess what, they still havent paid the invoice so i cant pick up my car so now ive currently been sat on hold for an hour currently (following monday afternoon) trying to get them to pay the bill
I bet someone responds to this review before i get through to someone on the phone.
Discusting company
11 mai 2026
Avis spontané
Réponse de Warranties 2000
Thank you for your feedback. Please note, the terms around suppling parts are advised of in your terms and condtions and customers can upgrade parts and contribute the difference if chosen to do so. The vehicle and warranty are purchased through used car dealers and do not cover manufacturing replacement parts due to this. In terms of garage bookings, we do have a good coverage of garages within the nation that assist our customers with warranty work, however, it is dependent how useful that is for a customer, dependent on their location. Also, customers can use their own garages within the terms of our warranty terms. Where parts are agreed for use, we are then depednent on the supplier and their couriers for delivery. Some parts take longer than others, however, usualy turn around of delivery is 2-3 days. In relation to payment of the invoice, we will need further information in regards to your provider, to allow us to look in to that. Warranties 2000 are not always the contract holder and therefore payment may be paid from outside of our team and therefore not in our control. Please also note, the team you maybe trying to contact via telephone and/or email, are separate to anyone responding to you on any other platform, therefore, response times for differnet platforms will vary. Please email in with your registration number to support@warranties2000.co.uk, making "Trust Pilot" in the subject box. We will be able to look in to the payment for you and review the timeline of events which have caused you a negative experiance
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