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whiteroad.co.uk Avis 

133
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TrustScore 4 sur 5

4,1

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Noté 5 sur 5 étoiles

My week in l2a is sick af. Shoutout to ben he’s been well good, as a good friend once said: An absolutely outstanding ski rep. Friendly, organised, and always going the extra mile to make sure ever... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Events organised on our trip during the week were poor. Food was warm and tiolets were blocked. Accomdation was really poor. We are all middle aged (or near) and yet we had accomodation arranged for... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Planning, preperation and execution of our ctrl.altconnect launch trip could not have gone better. Finn, Brad, Issy and the rep team such as Louise, Lottie, Sierra and Frankie made our week in L2A b... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Whiteroad handled a massive group of us (200-300) pretty flawlessly, organised events and even had people looking out for those among us who maybe got a little bit too pickled. Our room rep, Ruth,... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Vacances au ski
  2. aussi dans
  3. Agence d'excursions
  4. Agence de tourisme sportif
  5. Agence de voyages
  6. Agrégateur de voyages
  7. Voyagiste

À propos de whiteroad.co.uk

Écrit par l'entreprise



WhiteRoadis a UK-based ski holiday specialist that organises group ski trips for companies, communities and colleagues. We work with corporate teams, grad schemes, community clubs, sports groups and military units, planning and running group ski holidays from start to finish. With over a decade of experience in group travel, we've helped organisations of every size get their people onto the mountain together.

Every WhiteRoad trip is built around a single point of contact: a dedicated account manager who manages the full package, including flights, transfers, accommodation and lift passes, so organisers don't have to coordinate multiple suppliers themselves. Accommodation options range from 3-star to luxury 5-star, so groups can choose a tier that suits their budget without switching providers.

What sets WhiteRoad apart from other UK ski operators is our focus on the wellbeing and mental health benefits of group travel. We believe time away as a team does more for morale, connection and mental wellbeing than most other work or community events, and we build our trips with that outcome in mind, not just the logistics.

All WhiteRoad bookings are ABTOT protected, and we offer transparent, all in pricing with no hidden extras, so organisers know the full cost upfront.

If you're planning a ski trip for a company, community group or club, get a quote from WhiteRoad's team of group ski specialists.

Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

133 avis

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A répondu à 100 % de ses avis négatifs

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4,1

Tous les avis

(133)

81 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Stay Away

Stay Away ! This company is a scam. 100% do not invest with them. They take your money, ask for more, but never return any funds that are yours. Simply stated, they steal your money

18 janvier 2025
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Réponse de whiteroad.co.uk

Hi Dave, WhiteRoad organise corporate ski holidays. This is the 2nd identical review we have received from you that we don't believe is genuine. The first one was taken offline after review by Trustpilot and we are in the process of asking them to review this one too. We cannot find any correspondence from you and we have not received any money from you. If we are mistaken please provide more information about your ski holiday, booking reference, travel dates etc. and we will look into your scam claim in more detail.

Noté 1 sur 5 étoiles

Please do not use Whiteroad

Please do not use Whiteroad. They are scammers. They will rip you off and illegally deduct money for cleaning your room even when you leave it spotless. They will profiteer from you at every opportunity. Their customer service is shocking, defensive and 100% oriented to protecting themselves rather than genuinely assisting their well meaning customers. Awful company run by inexperienced teenagers.

12 janvier 2025
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Réponse de whiteroad.co.uk

Hi Paul, I'm so sorry your end of holiday experience did not match your expectations. I tried to call you twice yesterday and sent an email as we now have the photos taken of your apartment after you left which I would like to forward onto you. Please let me know when you are free to arrange a call. Many thanks, Jane.

Noté 5 sur 5 étoiles

Les Deux Alps 2025

Les Deux Alps 2025
I got in touch with WhiteRoad after a friend recommended them to me for my January Ski Trip and it is safe to say that I was not disappointed!
Ollie and the team are incredibly helpful and friendly, making sure to give me the highest quality trip possible. They made incredible trip packs, had a superb Q&A page to answer all my questions, and actively communicated with me to give the best service possible. WhiteRoad truly made my trip amazing and I cant wait to use them again soon :)

18 janvier 2025
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Réponse de whiteroad.co.uk

Hi Grace, we are really pleased you had a great time in Les Deux Alpes and we will pass your comments onto Ollie. Thanks for your review and we look forward to helping you again soon.

Noté 5 sur 5 étoiles

Les Deux Alpes Trip

Les Deux Alpes Trip
I reached out to WhiteRoad in mid November 24 to help organise a ski trip for 35 people in early Jan 25. The team at WhiteRoad went above and beyond and delivered an excellent holiday which everyone thoroughly enjoyed. Everything ran very smoothly and I couldn't have asked for more. I would definitely recommend these guys.

11 janvier 2025
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Réponse de whiteroad.co.uk

Hello - thank you for your review. We are so pleased you had a great trip to Les Deux Alpes.

Noté 5 sur 5 étoiles

Corporate trip

Just got back from our trip and had the best time! Ollie was super helpful and managed to get us a great hotel in a really amazing resort!

I've worked with a few companies to book our corporate ski trips and was really impressed with Whiteroad. Thank you Ollie!

9 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Corporate Ski Trip - ~70 passengers - Great Experience

I've had the pleasure of working with Finn and Ollie of Whiteroad over the last year pulling together our corporate ski trip for ~70 passengers. Couldn't be happier with their professionalism, attention to detail and the package that we shaped together. We've had issues in the past within our business to get approvals and necessary risk information that they were able to provide and also be patient with us as we moved things from our side.

We've now just finished the trip and I've received overwhelmingly positive feedback about the Whiteroad reps - Lara & Danielle - we had out on the week with us to Alpe D'Huez. Knowledgeable, friendly, and engaging with our passengers and definitely improved our experience of the week overall. Thanks guys!

If you're looking for a ski trip partner who is willing to work with you and go the extra mile - then I can highly reccomend the team at Whiteroad.

13 janvier 2025
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Réponse de whiteroad.co.uk

Hi Cameron - thank you for your review. We are so pleased you had a good experience and that your trip has received positive feedback. Thanks again.

Noté 5 sur 5 étoiles

We had an absolutely fantastic week

We had an absolutely fantastic week. Lara, Ollie and Danielle were organised, professional and always brought the vibe, the week wouldn't have been the same without them.

I can't wait to do more trips with you guys in future!

11 janvier 2025
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Réponse de whiteroad.co.uk

Hi Edward, thank you for your review. We are pleased you had a great week and we look forward to working on you for future trips.

Noté 5 sur 5 étoiles

Organised for a group of 60 young…

Organised for a group of 60 young farmers with no issues at all. Any issues that arose were sorted almost instantly, the reps were always on hand to help and easy to get hold of. A very well organised trip and would recommend Whiteroad to anyone booking with a large group

18 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

PLEASE AVOID

PLEASE AVOID!

I recently arrived home from a corporate ski trip to Les Deux Alpes. Although the town itself was beautiful the quality of customer service and accommodation was not to the same standard.

Check in became available 4 hours after what was originally stated. Once we arrived to the white road kiosk there were hundreds of other people from university’s, corporate trips and the military also in the same situation. The entire thing was ran by teenagers who were clearly overwhelmed and had no idea what they were doing.

The ‘queue’ (closer resembling a stampede) to get room keys and ski passes was down the road and after an additional hour of waiting the man gave us keys to the wrong building. After walking to and from the accommodation with our suitcases for the 3rd time we were finally given the correct keys. Keep in mind they give you your bed linens at the kiosks which means you are also carrying this across the town.

As for the bed linens, I think the shower curtain would’ve provided better insulation. The bed sheets were disposable polyester, so thin you could see your hand through them, the same material plane pillows are made from. You were provided with an additional blanket as found on planes and that was it, not even a light duvet. People were so cold they were sleeping in their ski thermals.

To top all of it off on the last day we received what can only be described as a somewhat threatening email advising if the room is not ‘cleaner than you found it’ you will be subject to ‘significant charges’. When emailing them to advise no cleaning products were provided we were told that we are expected to go out and buy them. Keep in mind the cleaning list was not of what you would normally expect and included mopping, polishing mirrors scrubbing toilets to name a few. The email was littered with passive aggressive demands with unnecessary capitalisation and explanation marks that just felt rude. After completing the cleaning list we could very clearly see that this room had actually not been cleaned in months and that clearly they rely on previous guests for cleaning services. If the people before you don’t clean you just get a dirty room. I am a clean and considerate guest who always will always ensure accommodation is left in a tidy and clean condition but the demands in the email and the condition of the room was in my opinion outrageous.

I would also like to add I paid a fair amount of money for 3 2 hour ski lessons on this trip. Although the ski instructor was helpful and pleasant on all 3 lessons he left 20 mins early. This is the equivalent to an entire hour at the end of the week that we had paid for and not received. He put it down to the fact he had another lesson to attend but if this is the case I would assume someone could organise it to allow time to make it between lessons. It should not be our time it is taken from.

Overall I would say please avoid this company at all costs. There are other companies who provide much better customer service and facilities for the same or cheaper prices. Very disappointing as this trip was not cheap by any stretch and speaking with other people on the trip, others got much better deals who stayed elsewhere and did not book via white road.

13 janvier 2025
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Réponse de whiteroad.co.uk

Thank you for sharing your feedback, we appreciate you taking the time to let us know about your experience. We’re very sorry that your stay did not meet our usual high standards.

We are sorry for the confusion during check-in and understand how frustrating that must have been. We also acknowledge the issue with the bed linen and any miscommunication regarding the end-of-stay cleaning. Please accept our sincere apologies for these oversights. Your feedback is incredibly valuable to us, and we are taking steps to prevent similar situations in the future.

We will also be talking to ski school on your behalf as you have not received the full service you paid for and we would welcome the opportunity to discuss this further with you. Please feel free to email finn.munrogear@whiteroad.co.uk so we can arrange a time to talk and find a resolution that works for you.

Again, we are truly sorry for any inconvenience and appreciate your understanding. We look forward to hearing from you.

Noté 1 sur 5 étoiles

Worst Hostel Experience Ever

This was, without a doubt, the worst hostel experience I have ever had. The problems started from the moment we arrived. We were informed upon arrival that check-in would now be at the unusually late time of 6 PM, only to then be told at 6 PM that our room wasn’t ready, and we would have to wait even longer. When we finally got the call at 7 PM, the key collection process was utter chaos. There were over 100 people crammed into a single room, with no clear queue system and overwhelmed staff, resulting in confusion, mixed-up keys, and several frustrating trips back and forth with our suitcases.

The accommodation itself was equally abysmal. We were provided with disposable “linen,” which was nothing more than a see-through polyester sheet. There was no duvet, just thin camping blankets, and the heating in the rooms was locked, leaving us unable to make the space any warmer so we had to sleep in our thermals. If I had known, I would have brought a sleeping bag. The rooms themselves were reminiscent of prison cells—stark, cold, and unwelcoming.

To make matters worse, at the end of our stay, Whiteroad sent a passive-aggressive email instructing us to clean the room to a higher standard than when we arrived, or risk "significant charges." I always ensure I leave accommodations tidy, but their demands were unreasonable. They expected us to wipe mirrors until they were streak-free, vacuum carpets, and deep clean the bathroom and toilet (to name a few). This level of cleaning is the responsibility of professional staff, not guests—particularly when it was clear the room hadn’t been properly cleaned before we arrived. The floor was filthy, the vacuum cleaner provided was full and unusable (which you have to empty at bins down the road), and there were no cleaning supplies. When I asked where we could find cleaning products, I was told to purchase them from a supermarket.

This stay was far below even the most basic standards. While I understand this was budget accommodation, I have stayed in similarly priced places that were far better managed. The entire operation is shambolic, and it’s clear they are cutting corners in every way possible. With just a few simple changes, they could improve the guest experience significantly, but as it stands, I would never stay here again.

11 janvier 2025
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Réponse de whiteroad.co.uk

Hi Daisy,
Thank you for your feedback, we really appreciate you taking the time to share your experience and we are sorry that your trip did not live up to our usual high levels of service.
We are sorry for the confusion during the check-in process and it therefore not being as smooth as it should have been. We completely understand your frustration, and we have learned from this. Moving forward, we are changing our procedures to ensure that this doesn’t happen again, especially on such busy arrival days.
Regarding the bed linen, we acknowledge that there was an oversight here too and and we sincerely apologise for this as well as the way the end of stay cleaning information was communicated to you. Again, we appreciate you bringing this to our attention.
We would love to have the opportunity to discuss your feedback as we have no wish to profit from your dissatisfaction. We would like to explore a mutually agreeable solution as we always want our guests to have the best experience possible. Please can you email me on finn.munrogear@whiteroad.co.uk so we can arrange a time to speak?
Again, we are sorry for any inconvenience and we look forward to hearing from you.

Noté 5 sur 5 étoiles

Ski group holiday

I want to extend my deepest thanks and appreciation to the incredible WhiteRoad team for helping facilitate an unforgettable company ski trip for over 160 people. A special shoutout to Finn, Ollie, Nell, Danielle, and Blue Bell for their outstanding efforts in tailoring our experience and ensuring every detail of the itinerary was perfectly executed.

From start to finish, the team went above and beyond to make sure our week was packed with exciting events, seamless logistics, and plenty of fun on and off the slopes. Their professionalism, flexibility, and enthusiasm truly made this trip one to remember.

Organizing such a large group is no small feat, but the WhiteRoad team handled it effortlessly, ensuring every participant had an amazing experience. Thank you for your dedication and hard work in creating memories that will last a lifetime. We couldn’t have done it without you!

Highly recommend WhiteRoad for anyone looking to plan a group ski trip—these guys are simply the best!

11 janvier 2025
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Réponse de whiteroad.co.uk

Hello - thank you for your review. We are pleased you had such a great experience and we will pass your feedback onto the team. Many thanks again.

Noté 5 sur 5 étoiles

Had a banging week!

Had a banging week - was kept well informed by Maddie (our rep) who was excellent. Ski hire would be my only are for improvement - I paid for good skis and was originally given beginner skis with mangled edges.

10 janvier 2025
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Réponse de whiteroad.co.uk

Hi Stanley - thank you for your review. Sorry to hear you were given beginner skis and we trust you were able to change them for better ones? We are pleased you had a great week.

Noté 1 sur 5 étoiles

Please avoid this company at all costs

Please avoid this company at all costs. They will rip you off every opportunity they can, and will provide the poorest service possible. So many better companies available at a better cost.

4 janvier 2025
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Réponse de whiteroad.co.uk

Hi Emily, we would like to assure you that we take customer service very seriously. Please can we ask you to email finn.munrogear@whiteroad.co.uk with some additional information so we can investigate the issues you experienced. We look forward to hearing from you. Many thanks. Finn.

Noté 5 sur 5 étoiles

Takes the stress out of travelling with a big group

I've been on a few trips to France with groups of 15+ people and the team here have never let me down. Always nice to deal with professionals who make you feel special even if you are chopping and changing dates and group size up to the last second. Patient, flexible and excellent communication.

9 mars 2024
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Réponse de whiteroad.co.uk

Hi Sean, thank you for your review - we really appreciate it and we are delighted you had a good experience.

Noté 5 sur 5 étoiles

Great experience setting up a large group trip

I’ve had a great experience working with Finn and the Whiteroad team to set up a large group trip for 2025. Finn and Ollie have both been really helpful and responsive to all my questions. Our trip includes a few additional social elements and Finn has been great at finding ways to ensure everyone is integrated into the social side of the week. I’ve really appreciated how quick the team have been to respond to my questions and also their flexibility and brilliant customer service.

20 novembre 2024
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Réponse de whiteroad.co.uk

Hi Lydia, thank you for your review that I have forwarded to Finn and Ollie. We are pleased you had a good experience.

Noté 5 sur 5 étoiles

Great ski trips!

Have been on several trips to the Alps with large groups of friends, and the team have always been fantastic! Any queries or issues are dealt with quickly, by a real person. Would recommend!

9 mars 2024
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Réponse de whiteroad.co.uk

Hi Pete - thank you for your review. We are pleased you had a good experience.

Noté 5 sur 5 étoiles

Go to reccomendation for group ski trips

The WhiteRoad team have helped several of my network organise corporate or colleague trips - it’s been really easy for the group leader to find out the options, expand maybe what they were originally thinking and get booked up so they can start promoting. The team are professional and 5 star at what they do in terms of service, knowledge and effort. Bring on the season! For transparency, I work with the guys at Whiteroad but regardless, the personal recommendation 100% still remains!

11 novembre 2024
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Réponse de whiteroad.co.uk

Hi Lou - thank you for your personal recommendation. We love working with you and look forward to doing so more in the future.

Noté 5 sur 5 étoiles

⭐️⭐️⭐️⭐️⭐️ Corporate Trip to VT

We had the pleasure of working with Whiteroad for our first-ever corporate Techski week in Val Thorens, and I can't praise their team enough. Finn and Ollie, along with the entire Whiteroad crew, were absolutely fantastic in facilitating all of our needs. Their passion, attention to detail, and genuine willingness to go above and beyond ensured everything ran smoothly and exceeded our expectations.


Thanks to Finn and Ollie’s dedication, we’ve now doubled in size for our second trip to Tignes! Their commitment to making things seamless was a key factor in this growth. The team at Whiteroad is incredibly knowledgeable, easy to work with, and always available to assist, no matter the request.

Their customer service is top-notch, and their reps in the resort really packed a punch—handling everything with good energy, professionalism, and care.


We’re thrilled to continue working with Whiteroad and would highly recommend them to anyone looking for an exceptional corporate ski experience. We are just getting started with many more seasons to come.

Big up our account manager Finn!

16 mars 2024
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Réponse de whiteroad.co.uk

Hi Jack - thank you so much for your review. We are so pleased you had a great time in Val Thorens. Finn and Ollie are looking forward to working with you in the future too.

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