Wilsons Carpets Avis 

Absolutely awful service bunch of cowboys stay away!!

Had a quote asked for a breakdown of costs,still waiting

Good service and well fitted. Thanks Mike!

All the team were really kind and helpful. The fitters were respective of my property and removed their shoes on entering.
The cost was reasonable too. I would recommend them to all my family and friends!

There was plenty of choice,all the carpets etc where set out well,which made it easy to see all the varieties. The staff were very helpful & knowledgeable,we were given great advice about what product to have & the best way in which it would be laid.It was great to find a family run business with such friendly staff.The fitter who came out to fit our vinyl flooring was very professional & made a wonderful job of laying the flooring.I would recommend Wilsons Carpets to anyone who either just wants advice or wants a great service & great quality products.5*

Very good prices and excellent, knowledgeable staff. First time we’ve used them and I have no doubt we will be back.

Everything was easy got my flooring at a great price and the staff were very helpful

Good experience from the start, measuring up and quote ,very helpful guy in the shop, good Communication, love the product and the fitter was very good.

Sales staff were very helpful. Advised us on the perfect carpet for our needs. Was not pushy in the slightest. On the day of installation there was a little faff with the fitters due to some personal issues. However the shop staff moved heaven and earth to ensure a fitter would arrive the same day, which they did.

Update: despite the reply saying they hope to help. I received an email the same day to a different effect saying they couldn’t progress the claim without information.

Just a word of warning, some of the answers I was told I’d need to provide are:

Whether glue was used, and if so, what type was employed.
Subfloor construction: was concrete levelled prior to the installation?
The manufacturer also requires images to display the expansion gap that was left.

Just something to bear in mind.

My LVT floor cracked after only 18 months of being laid. Wilson’s refused to honour the 2 year warranty due to the fact that I was unable to answer questions as to how the floor was laid, bearing in mind it was one of their contractors that fit the floor. Unfortunately it seems an easy get out for them to not honour a warranty.

Don’t bother buying from Wilson’s carpets total waste of time sell cheap substandard save your self some money shop elsewhere our bedroom carpet was creased from the word go and Wilson’s in Lincoln’s reply was we will give you discount on a future purchase no help what’s so ever

Jane at handsworth carpet shop is brilliant she listens to what you want and recommends what you need nothing is too much for her

Great service both in the shop and with the fitting.

Everyone is very helpful and knowledgeable. So thank you very much.

This is my 3rd time using Wilson’s carpets and been brilliant every time not just on price but customer service as well highly recommend to anyone who needs carpets no messing about they just get the job done thank you

Absolutely amazing,great pricing great communication from the shop and the carpet fitter was great too. Fast fitting very polite definitely using again

Fantastic and friendly service with no pressure to buy. Great value and I’d honesty never go anywhere else.

Nice friendly staff very helpful and full of information. 100% recommended

Carpet fitted fine no problem, but I didn’t expect that so much crap would be left behind to the point where there’s so much it needs a tip run!!! No mention whatsoever on sale, rang to complain and the guy over the phone clearly found it funny and was cocky to both me and my dad. He directed me to an email that was sent advising ‘cut offs’ would be left. This is more than cut offs. It won’t even fit in my car! I am a full time working mum with a 9 month old baby, I explained this on purchase as I was really struggling to be able to book it in in the first place, now to be left with all the garbage without being told ahead of time. I asked to speak to a manager, apparently no managers run the Hull branch, they only have area managers so they’re left to run the show as they please. There were plenty of opportunities to mention it - on sale, on the call to arrange the measuring up, further call with additional quotes for the rest of the house etc. well, we definitely won’t be getting the rest of the house done now. 1 - for not telling us important information such as needing to arrange a tip run after. 2 - for the sheer attitude of a member of staff at the Hull branch, whom I am not allowed to name and have been asked to edit my review. Of course, it’s not nice dealing with irate customers, but constantly talking over a customer and finding the situation funny isn’t right. Disappointed to say the least! Perhaps it would be run better if you had more senior staff on board as well as discussing important information on sale rather than hiding it in emails. You should ensure customers know about something like this before taking money, rather than emailing after about it. I did try to explain that I had received several emails from them with quotes and hadn’t had chance to go through them all yet. I was told those emails were quotes, not important information that I should take the time to go through prior to fitting. It’s a shame as the actual sale itself was fine, just missing one bit of very important information since I’m now left having to pay for the removal.

Wilsons Carpets Newark. Very happy with are purchase and excellent fitters. Great job.