Wilsons Carpets Avis 

Great in shop advice and superb fitting team

Great service, great value and great quality. Happy!

The man who assisted me was incredible helpful with advice and phoned when my
Order came and helped me to my car with my purchase I couldn’t ask for better service 😊

Great help in store in choosing the right carpet for us. Store fitter came on time and completed the fitting well. No problems experienced and very happy with our purchase.

Kyle was very helpful throughout our purchases, carpets and bed, everything was done very professionally.

Excellent service would recommend, fitting was marvelous. Thanks 👍

They looked after my husband and myself from when we first went in, without being pushy, just explaining the various qualities of artificial grass . Very knowledgeable and made our selection much easier. Our order was ready to be collected at the day and time promised.

Straightforward pricing, no complicated discount gimmicks. Fitters arrived on time and carried out the work to a high standard. Would highly recommend.

The lady was very helpful and very sociable and also her colleagues also the carpet fitter was also very efficient and very sociable will definitely shop at Wilson’s Parkgate Rotherham again and also recommend to friends

Visited Wilson’s in Pontefract yet again as the past carpets and fitting have been top notch , yet again not disappointed in the price / quality and fitting service for our stair carpet , top job start to finish

Great staff and service

Great staff strong advice communication 👏 5 start

I bought the lino for the bathroom at a reasonable price....but the fitting is absolutely ridiculous it's short all around the bathroom and not fitted up to the skirting boards I wouldn't mind but we have more waste than the so called fitter used very very poor and a complete waste of money I will not be using Wilson's carpets again

Colin and the staff at Wheatley Hall Rd
Were great nothing too much trouble
Paul Wilson and his son Jackson did a terrific job laying the carpets all bedrooms stairs and landing and lounge
Nothing too much trouble
Then came along Pete and his son Jake who fitted cushion floor to our utility and again nothing was too much they did an excellent job
We have nothing but praise for Wilson’s Carpets
We even bought a bed from them
No sales no gimmicks straight talking and honour there word
Thank you guys *****

The worst place to go, I've ordered to get my flooring done after the kitchen been fitted, and been waiting for about 3 weeks or more and its been now getting silly, they was ordered to track down the fitter and its been taking a piss take.
so I gone and went in and finally got a full refund .

After to and froing with jo from customer service with emails all a waste of time she wanted me to visit the store in worksop that i had a lot hassle and stress with for the money they owe me from a refund should have got a full refund as everything was returned to them that i had what a waste of time and they cant send company cheques that says a lot wont be visiting any wilsons shops again at all.

The best service I ever had in last 10 years.
Lovely lady at the reception desk guided through all options. They gave us amazing price, btw we also checked 2 other places.
They Lincoln shop is very welcoming, tidy and spacious. Job been done quickly and without any issues, I am very happy with the result.

Absolutely apalling service. Carpet poorly laid on stairs and landing in November, inspected by them and agrred with us. Late February came with replacement carpet, the wrong colour. We chased them for updates regarding a replacement, never updated without us contacting them. Eventually decided we'd had enough and asked for our money back. No problem they said but our card we'd payed on has been renewed, oh I can't do that in store the numbers are different, email head office it will be in the bank in 2 hours. We have supplied all details requested and still no money returned. Subsequent emails ignored, no phone number to customer care, shop staff 'I'm just a salesman'.
We've had good service in the past, but won't use them again.
There should be a way to give 0 stars as they don't deserve any.
Avoid!
It looks like its small claims court for us to get our money back. Disgusted with their service to be honest.

Finally a reply to my wife, they will pass it on to the accounts department but not refunded yet and only offering for carpet not fiting. I'm sure my contract is with them regardless of subcontracting the fitting under the consumer right act and or the sale of goods act. Either way I should not be out of pocket by 1 penny as I have no carpet and they have failed to replace it.
Originally bought from the Barnsley branch at Stairfoot back in November 2025. Complained the day of fitting as it had been mis measured but the estimator and didn't fit.
Ref: WIL2362622

From the moment we walked into store and someone behind the distant counter called across the floor to ask if we were okay, we felt that we were on a hiding to nothing. Not once did he move from the spot he was presumably sitting at.

We're buying a new build house that is just shy of 1600 square feet and need to floor the entire property. However, it appeared that he really didn't want us to buy from Wilsons. Yes, he fiddled about on a calculator a bit and produced some figures for carpet fitting but not the LVT hard flooring we needed. We walked out none the wiser after he didn't attempt to show us carpets either. Probably a sale between twelve and fifteen thousand pounds gone.

Great choice of vinyl floorcoverings. I even took home a sample to see what it looked like in situ.
Easy to order and book fitting.
Fitters really helpful, as there was a small problem with my old floor.
Thank you