Wooden Blinds Direct Avis 

Ordering on line was straightforward. Communication on progress and delivery good. Quality is very nice. Found the instructions to fit could have been a little better but overall a good product at a good price.

Have used this company for years without any issues until recently. They use DX as a courier who frequently sub-contract to a 'man and a van' style of courier, these couriers have lower standards over the care of items.
To compound matters WBD no longer robustly pack the blinds, they are just placed in a thin carboard box with bubble wrap (if you are lucky). There are also no edge protectors to avoid transit damage and the blinds move around during transit due to loose packaging.
My original order arrived with two blinds damaged, boxes open and blinds scuffed and bent. This took some time to resolve with the WBD as I'd refused delivery.
First replacement blind arrived OK via DX. Second replacement, which was a long blind, looked fine when it arrived, foolishly I did not unbox it. Later when it was time to install the blind we found it was bent in several places and had large impact dents alongthe length. As this was only noticed just a few days outside WBD 30 day returns period I have been left with an expensive dented, damaged and unusable blind.
WBD could easily resolve the issues I have experienced by the following simple common sense actions:
1) Use a quality courier that does not sub-contract deliveries. Many customers would happily pay a small premium for this.
2) Pack items better to reduce damages by using thicker carboard, edge and length protectors and foam padding in boxes.

Blinds good
Delivery slow
Overall I'm happy

Excellent service and an excellent product

The blinds are great quality, I ordered a large set and was very impressed with the packaging as I was concerned about damage. The measurements were accurate and the price was extremely reasonable for such good quality. I am ordering another set as I’m so pleased.

Very impressed with both the blinds and the service. Delivery also spot on. Would use again and in fact have already recommended to friends.

Awful store! No confirmation of order sent, so I didn't have any information to see when product was being delivered. I tried to cancel through Paypal as I didn't know if the order had been accepted or when delivery was, except that they took payment. Items turned up unexpected and were of average quality - really wish I went elsewhere. Website says "real hardwood" but is actually the cheapest option - basswood that nearly every site uses. Good luck if you've ordered with them!

The blinds are good, but I would have like the ends of the slates to have been painted.

I've now installed six blinds from Wooden Blinds Direct.
I ordered 3 last year and just ordered 3 more this year and they are really good quality and easy to clean. I ordered on a Wednesday, paid a little more for delivery and the blinds were custom made and delivered by Friday. No fuss or worry.

Do not buy from this company. They will use DX, a delivery company you have never heard of, who will only deliver during the working day, 5 days a week if at all. I have spent 3 weeks trying to get my blinds delivered, and for 3 weeks I've been booking days off of work to try and get my blinds only to get texts/emails saying delivery wasn't successful as noone was home. If you like being lied to and made a fool of, then go ahead. I wouldn't recommend this company to my worst enemy.

Great quality blinds exactly as described.
Easy to measure with the online guide.
Arrived well packaged and was simple to install.
My only issue was due to the steel lintel above my window that slowed me down.
Anyway after a little cussing and adjustments the blind was up and looking fantastic.

The blind fitted perfectly. It was dispatched quickly and I was informed at each stage when it would be delivered. The blind is good quality for a reasonable price. I have used this company on three previous occasions and have been pleased each time.

Great service. Fab blinds and really good value. Fit perfectly. Cannot fault in any way. Would definitely recommend.

Very prompt quick and accurate service with a great product. Kept me informed of delivery progress and sent helpful tips for installation. In my opinion great value for money too

Great product, quick service, fits well.

The usual smooth and easy service. Ordered, received notice of when the blinds would be delivered, they got delivered when promised and were exactly as specified. Nothing to add really. Thank you

The two blinds were exactly as ordered and delivered on time as stated on the original order.

Great service. Blinds arrived on time and were just right. Easy to install and looking great. Thanks.

Blinds were as described. Good quality. Easy to fit using the instruction video online (for novice DIYer). Good service :)

Wonderful company! Would use again & again